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Why doesn't Calendly use my existing Zoom settings?

Forum|Forum|2 years ago
January 31, 2024
16 replies
985 views

I have carefully made certain settings in Zoom my standard, one of which is NO WAITING ROOM. Always passcode. however, every Zoom created by Calendly has Waiting Room turned on. Why aren’t my existing standards being applied and how how do I fix it please?

Thank you

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Best answer by Daniel56888

@MLDSandler I’m talking about a setting inside of Zoom to correct this. Here is the full article / steps: https://help.calendly.com/hc/en-us/articles/360047022453-Adding-a-Zoom-passcode-to-your-meetings#h_01HB9EF6P47EK6QVQJFES0HM94

Check out the attached image, same as step 5 in the link. I was doing everything in this link but kept overlooking the “lock” in this image. Once I hit the lock button, Calendly was automatically adding a Zoom meeting password to my meeting and removing the waiting room as well.

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M

MLDSandlerAuthor

Community Member

Interesting, as I DID have Step 5 ON, but not locked. Thank you for this, I will be interested to see what happens the next time someone books time.

I’ll report back!

-Monica

Kelsi

CalPal Emeritus

@Daniel56888 and @MLDSandler - really love seeing the peer-to-peer support here - and am also super interested in whether the “lock” step resulted in a fix for you, Monica! Hope to see you report back! =)

Kelsi - Calendly Community

M

MLDSandlerAuthor

Community Member

@Daniel56888 and @MLDSandler - really love seeing the peer-to-peer support here - and am also super interested in whether the “lock” step resulted in a fix for you, Monica! Hope to see you report back! =)

YES that lock did work. Thanks!

-M

Kelsi

CalPal Emeritus

@Daniel56888 and @MLDSandler - really love seeing the peer-to-peer support here - and am also super interested in whether the “lock” step resulted in a fix for you, Monica! Hope to see you report back! =)

YES that lock did work. Thanks!

-M

Ahhh! I am SO relieved to hear this - and really appreciate you coming back to let me know! Happy scheduling!

Kelsi - Calendly Community

J

Jasmine78741

New Community Member

I’m having the same issue. I have followed all of the advice given but I don’t have a “lock” in my zoom settings, but I did toggle on the “Require a passcode when scheduling new meeting.” Any Advice?

Kelsi

CalPal Emeritus

I’m having the same issue. I have followed all of the advice given but I don’t have a “lock” in my zoom settings, but I did toggle on the “Require a passcode when scheduling new meeting.” Any Advice?

Hey there! If you have tried all of the steps that the other users in this thread used to solve their issues and still aren’t having luck, there’s a good chance something else is going on with your Zoom account. I suggest reaching out to Zoom support here to see if they can help!

Kelsi - Calendly Community

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