I want to create a pre-call email sequence in Calendly, to prepare prospects for the sales call.To do that, my plan is to create a Workflow with several emails that are sent a T-X hours before the call.For example: Email 1: 43 hours before the call Email 2: 36 hours before the call … Email 9: 1 hour before the callMy question is what happens if someone reschedules.Imagine a lead reschedules 2 hour before the call because something came up, and the new date is 3 days later…Will he receive the whole sequence of emails again?

Question

Workflow and Reschedules

Forum|Forum|30 days ago
May 14, 2026
3 replies
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angeliti
Community Member

I want to create a pre-call email sequence in Calendly, to prepare prospects for the sales call.

To do that, my plan is to create a Workflow with several emails that are sent a T-X hours before the call.

For example:

Email 1: 43 hours before the call
Email 2: 36 hours before the call
…
Email 9: 1 hour before the call

My question is what happens if someone reschedules.

Imagine a lead reschedules 2 hour before the call because something came up, and the new date is 3 days later…

Will he receive the whole sequence of emails again?

David
Community Manager
Forum|Forum|30 days ago
May 14, 2026

Hey @angeliti !

Yes in this case, if they reschedule for the future, they’ll receive all of the workflow emails again in this case.

Maybe you can send a confirmation workflow first to make sure they can attend the meeting before the rest of the workflows send? Its not perfect, but it can give them enough time to reschedule before the rest of the emails send out.

Let me know if you have any questions!

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angeliti
Author
Community Member
Forum|Forum|29 days ago
May 15, 2026

That’s too bad 😔

It’s ok to receive a notification email twice, but if it’s a value email it looks weird… Plus, my sequence includes 9 emails, so imagine receiving 5 of them twice or more (if the prospect reschedules more than one). Not a good idea, they would even get angry.

Any chance you guys could add a “Only send once” checkbox in the Workflow emails? If it enabled, that email will only be sent once if the prospect reschedules. That is: one per call flow.

I think it could be a good improvement to make Workflows more useful! Because right now, I will need to implement that pre-call sequence in ActiveCampaign, which is not ideal.