All workflow emails are completely formatted in both bold & italic

Looking forward to your team’s suggestions, David!

I’ll update once I have anything ​@youloveben.

In the meantime, on your chat support issues, do you see the Chat icon when logged into your account here? I think you mentioned following them before, but we have troubleshooting steps you can walkthrough this here: Troubleshooting access to chat

In a pinch, you can also email them directly at support@calendly.com

I’ll be in touch once I have any other info!

Yes sir, I followed all these handy suggestions (and more that I found elsewhere) in order to make chat functional (or “leave feedback” which also doesn’t appear to do anything). I would love to discuss all the chat button weirdness after we sort this all bold italics everywhere problem out... but it’s not as much of a priority for me right now and I think it’ll require an entirely new thread; to recap what I mentioned in my original request up top:

(I would use the chatbot to open a ticket for this... but I cannot get any Calendly chatbot to load in any browser I’ve tested. Likewise, the “cookie settings” button does nothing, nor does the “leave feedback” button; I have attempted going through those “what chatbot?” steps already)

Got it got it. 

Still looking into this, but can’t seem to reproduce this error on our end. In this case, would you be able to share your booking link to support@calendly.com along with some times and dates we can test a booking? Support would have some more tools to test this to see whats going on, and it also prevents you from having to post more of your information on a public form. We’ll be able to take a closer look, and get more information from there! 

Thanks. I have sent them an email; does this also conclude our thread here?

Yes that’ll conclude it here - I’ll update the team on the information here, I’ll update the thread once we find a solution!

Just checking in again, David. 

I have received no responses (nor confirmation of receipt) from support@calendly.com since I reached out to them.

The lack of response has me concerned that they haven’t even seen this request. 

There has been zero testing on my booking setup (from what I can see), and I’m concerned that no one is looking into it.

I’d really like to move forward… can you help verify that they (at the very least) received my email?

Hi ​@youloveben. 

I just checked over this and I can see your emails coming through. I’ll touch base with the team to see what we can do.

Let me know if you have any questions.

Confirmed that these are likely automated responses (they both read like ChatGPT-based FAQ-summaries); I really don’t understand why they were summarily deleted (by Calendly?) after being posted... but I just now noticed a notification for another (almost identical to the Thames83833) response:

Jerry52581 has responded:

It sounds like Calendly’s email formatting is being overridden or misinterpreted somewhere between Calendly and Gmail. Here are a few troubleshooting steps you can try to fix this excessive bold and italic formatting issue: 1. Check Your Email Content Formatting in Calendly Go to Workflows in your Calendly settings. Open one of the affected workflows. Check the email content—make sure there isn’t any hidden Markdown or rich text formatting being applied accidentally. Try removing all formatting (bold/italic) and reapplying only the necessary ones. 2. Check Gmail Integration & Email...

Can someone please catch me up as to what the secret solution turned out to be?