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youloveben
youloveben
Community Member
March 13, 2025
Solved

All workflow emails are completely formatted in both bold & italic

  • March 13, 2025
  • 22 replies
  • 432 views

Strange problem: I have five Calendly workflows (all are automated emails).

Some have zero formatting (some have a couple words in bold) but all workflow emails sent through Calendly (via Gmail integration) are delivered completely formatted, from top to bottom, in both bold and italic... and it looks absolutely goofy.

 

So, how do I turn off this excessive formatting?

 

(I would use the chatbot to open a ticket for this... but I cannot get any Calendly chatbot to load in any browser I’ve tested. Likewise, the “cookie settings” button does nothing, nor does the “leave feedback” button; I have attempted going through those “what chatbot?” steps already)

This topic has been closed for replies.
Best answer by youloveben

Wild… Now all the outbound workflow messages are (apparently) no longer bold and italicized?

I changed nothing on my end; I saw no testing occur; I received zero email responses from support@calendly.com; and I even received a notification that this message was posted here:

 

Thames83833 has responded:
It sounds like you're dealing with excessive formatting in your Calendly workflow emails, which can be frustrating. To address this issue, you might want to check the settings within Calendly and Gmail integration to see if there’s an option to adjust or disable the email formatting. If this isn't possible through the interface, reaching out to Calendly's support team via their contact page (since the chatbot isn't loading) could be the best next step. Also, visit you could try clearing your browser cache or using a different browser to see if that helps with loading the... 


Admittedly... it does sound like a bot-response and was apparently deleted (by Calendly)? It’s just that I don’t see any response by Thames83833 anywhere around here.

And now the solution has just kind of ...manifested, with zero feedback as to what/how/why?

This has been a very strange support thread!

Thanks, I guess?

22 replies

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David
Community Manager
David
Community Manager
March 28, 2025

Hi ​@youloveben - Thanks for reaching back out.

Yes those were posts that came through that I went through and deleted. Spammers are using ChatGPT generated content to post on communities, so while it looks legit, the steps they provide are usually incorrect.

I’ll have to see if there were any related updates that were pushed that may have effected this. But I am glad its no longer happening for you.

youloveben
youlovebenAuthor
Community Member
March 28, 2025

What an odd scam! Thanks for the briefing, though.

 

Yes- I would really love to learn any details whatsoever as to how this was resolved.

 

Thanks, David!

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