Default Country Code is Missing "1" in "+1"

Hi ​@Thomas_Alongi - Thanks for reaching out!

I’ve reached out to our team to see if I can get an update on where this is at, this wasn’t something that we could reproduce until now. I’ll let you know once I have an update!

The 400 replies you see on that post are actually that users total number of replies, not replies to the post itself. It looks like there was only one reply to that post from my end.

I’ll let you know once I hear anything.

Hi ​@Thomas_Alongi - Just wanted to follow up and mention our product team is looking into the issue. Once I have a timeline I’ll let you know.

Thank you!

Any answer on this?

Hi ​@Maddy37317 - No update as of now, I’ll follow up with our team to see where this is at.

Arbitrarily, it started working correctly for me about four days ago. I don’t know why because it wasn’t anything I did, and I’m suspicious; I’d rather have figured out the “why.” But, for the moment, everything is fine.

Hi ​@Thomas_Alongi - Our team has pushed a couple fixes over the weekend, so thats probably why you’re seeing that work now! If you notice anything else out of the ordinary, let me know. I can make a report from there. :)

I’m not sure what fix you are seeing. When I type in a phone number into the routing form without the “1” for US, it doesn’t add the +1. Is it possible to lock it into a US phone number format?

Hi ​@Maddy37317 - I’ll let the team know - Could you send me a screenshot of what you’re seeing? You also might need to clear your browsers cache and cookies first to see the change.

At this time, locking the phone number option is not available at this time - I’ll get this added as a feature request, though!

Here’s what’s it looks like when I type in “6107095072” which is a US number without the country code. It removes the zero and uses the 6 as a country code.

Got it - thank you for sharing this ​@Maddy37317 ! I’ll send it over to the team.
 

Also, there’s no way to add instructions to the routing form. Otherwise, I would add language that states you must enter a 1 first. 

Hello,

Looking to see if there was a fix to this as we are having the same problem. Routing Form was set but the +1 does not populate.  See below first picture is before typing and then when trying to enter a US phone number without the 1 before.

That’s exactly what I see. Any updates?

We have this same problem.  Our patrons are older and it would be better if we could just LOCK the country code since we ONLY deal with people in the US… or at least have it hold the 1 that is there when they start typing.