Hello!
I noticed a small bug in the Phone Field in Routing Forms.
Basically, even though the field correctly detects my country, it doesn’t automatically add the country code, just the +. So when the user starts writing his phone number on it, he is forced to first write his or her country code. Otherwise, it will change the country.
I’ve recorded a quick video showing what I mean:
https://www.loom.com/share/ca2d72c96fef433c9c879912aad6c43a
The same issue happens with the Phone Field in regular scheduling forms: the user’s country is pre-selected, but the country code is not pre-filled. User needs to select a different country and then select his country again to have the country code added to the Phone Field.
Would be great if you could fix this!
Thanks,
Ángel.-
Routing Forms: small bug in the Phone Field?
Hi
I’ll get this passed along to our team so they can dig into it some more and see whats going on. Once I have any updates, we’ll let the community know!
Hello we have clients who are older and have issues with this. It should just default to adding the country code number. They go to the field, and when they type in for example [removed by moderator] it default to a different country code it should have 1 on there so they don’t have to do this.
You can add ?a3=+1 to your routing form url (make sure to change a3 to a1,a2, etc depending on which question number corresponds to the phone input).
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