SMS Notification Errors

Hi ​@Mark08540 - Thanks for reaching out.

Can you send me a screenshot of what you’re seeing? I want to make sure I’m looking at the same thing.

Let me know! I can dig into it some more form there.

Got it - Thanks ​@Mark08540!

Our team is looking into this issue as we speak. I don’t quite have a resolution timeline for this yet, but it is something thats been identified.

In the meantime, you can try editing the workflow to use the {Invitee first name} & {Invitee last name} variables together to see if it produces the same issue.

If I see any updates come through, I’ll let you know.

Any update on a solution for this?

I'm keen to resolve the problem so i know who my appointments are with, instead the error message saying multiple people

Hi ​@Mark70781 - No update as of now. Our team is still looking into this issue.

In the meantime, you can try using the {Invitee first name} & {Invitee last name} variables together to see if it allows the name to show correctly in the workflow.

Ok David, I’ve just made that change, see what happens with new reminder SMSs. Stll important to fix the system error in calendly - not sure why it changed when it was working perfectly well.  Probably an error in a calendly update, that’s usually when they happen in my observation.

David - those changes resulted in a worse scenario!

So I’m reverting back to as it was
 

Its quite clear the system has major errors, cos its’s putting in that “multiple invitees” rubbish for every name, whether invitee first, surname, or whole name AND my name as event organizer.
I would appreciate some urgency with this as it’s making me look incredibly unprofessional and I’m paying for this service.

I appreciate you sending all of this over. I sent this over to the team whose investigating this issue, once I hear any updates I’ll let you know.

In the meantime, if you notice anything else with your workflows, you can either reply to this thread, or send it over to our support team.

Let me know if you have any questions!

Hello: I am having the same problem. “multiple invitees” instead of their name in text messaging. 

This has just begun to happen in the last week and was just perfect before. I have changed nothing.

Please advise and/or fix the problem. Thank you.