SMS Notification Errors

Yes it’s definitely a system programming error, cos I know of one other who’s having the same problem.  It’s probably an easy fix if only the support team would get onto it.  The system is replacing the names of invitees and organisers with “multiple invitees”.  I think its probably only happening for some users, but I dont know what criteria makes it happen for some and not for others… as system seems to still be working well for some users.

Perhaps a Community Manager, like David, will provide an update on the fix.

Since there is nothing we the client can do… it’s on Calendly.

Are they listening? Just a few lucky folks getting to be annoyed at this ‘less than professional’ messaging. 

Maybe the free option is working better than the one I pay for? 

Hi all!

Our team is still working on a fix, so I don’t have any updates as of yet. Because the variables are effected by so much, we have to be careful with our approach to ensure the fix sticks.

I’ll be sure to update everyone as soon as I hear anything.

It really is time the Calendly tech people found a solution for this - its not rocket science.  I’d say they either dont have the error on their list, or they’re simply not regarding an issue many people have with the dysfunction of their software, as being important!  Is there a way to fast track the request - not happy.

I’ve been having the same issue for nearly 2 months. It was identified on another support thread in the community on May 27th.

Calendly team -- WHAT IS THE STATUS OF A FIX HERE? This does not seem complex, and this is taking WAY too long. Embarrassing. 

Calendly? Anyone? Bueller???

This appears to be something you broke in some update dating all the way back to May, and it impacts a foundational, non-negotiable part of your product experience. It’s truly mind-boggling that this hasn’t already been fixed.

Glad that it wasn’t just me.
I’ve been dealing with this issue since Jul 24th
 

Next Meeting

 

{{event_time}}

 

{{invitee_full_name}}

 

{{invitee_email}}
 

{{invitee_phone_number}}

 
Will constantly show up as:

Next Meeting

 

[correct time]

 

(multiple invites)

 

(multiple invites)
 

(multiple invites)

Hi ​@CValenzuela - Just to confirm, could you send me a screenshot of whats setup in Calendly as well as a screenshot of the text you receive? Any extra information will help our team in getting this resolved.

Let me know.

Hi David
Why is Calendly not doing anything about this matter?
It is clearly an issue for many people and they have not even responded, let alone advised any progress.
Very disappointing. Used to be a highly professional platform - now they’ve degraded to low level of no customer service like Telstra - very hard to get a response.  Still taking my money, but not providing the service to make the app work as its designed to!  Not happy at all.
Mark