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Mark08540
Community Member
July 23, 2025
Question

SMS Notification Errors

  • July 23, 2025
  • 25 replies
  • 271 views

When Calendly sends our SMS notification of a new booking, why is it now saying “multiple Prospects” instead of the prospects name? (BTW there’s only one prospect on each booking)
How do I solve this and get the system working as it always used to, ie advising prospect name?

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    SuperSpeed3543
    New Community Member
    August 12, 2025

    So I fixed it… by deleting all the workflows and re-adding them… 😑

     

    Annoyingly unacceptable but I got it working

    David
    Community Manager
    David
    Community Manager
    August 12, 2025

    Hi ​@Mark08540 - Thanks for reaching back out.

    I’m working to get an update for everyone today or tomorrow to see where the status of this issue is. Once I have more information, you’ll know as soon as possible.

    Thank you.

    M
    Mark08540Author
    Community Member
    August 13, 2025

    Thanks superspeed3543 - I’ll try that option, see if it works

    M
    Mark08540Author
    Community Member
    August 13, 2025

    Sorry to say the delete and redo workflow didnt solve the issue

    David
    Community Manager
    David
    Community Manager
    August 14, 2025

    Hi all - Our team is working on a fix for this now. If possible, could you try scheduling a new test event with yourself to see if it works?

    Let me know! Thank you.

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