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External cancellation


Bonjour, comment un invité peut-il annuler un rdv? Le bouton “cancel” dans l’email de notification reçu pour le rdv est indexé à l’hôte. Merci!

Best answer by jillian

Hi @Clubeee00047!

The ‘Cancel’ button that the invitee sees will allow them to cancel on their end. You’re seeing a different experience because you are the host.

_

Le bouton « Annuler » que voit l’invité lui permettra d’annuler de son côté. Vous vivez une expérience différente parce que vous êtes l’hôte.

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3 replies

jillian
Community Manager
  • Community Manager
  • 828 replies
  • Answer
  • June 3, 2024

Hi @Clubeee00047!

The ‘Cancel’ button that the invitee sees will allow them to cancel on their end. You’re seeing a different experience because you are the host.

_

Le bouton « Annuler » que voit l’invité lui permettra d’annuler de son côté. Vous vivez une expérience différente parce que vous êtes l’hôte.


  • Author
  • Community Member
  • 1 reply
  • June 3, 2024

Thanks for your answer but when I register a rdv under another email in order to check all settings, when I cancel, it eventually indicate that the cancellation provides from the host! So I'm confused.


Kelsi
  • CalPal Emeritus
  • 1589 replies
  • June 6, 2024

Hey there @Clubeee00047 -- thanks for your follow up. 

In order to make sure invitees can cancel/reschedule you have to choose to include those buttons for them in their confirmation emails and reminders. Check out the short video I made you going over this: 

https://www.loom.com/share/44dfaf5730be4e77ad48c9c7a7ebf8e9?sid=e01a19d8-9bd8-4fa4-8866-3b2954d781ab


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