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Solved

Live scheduling page is blank


Hi,

I have a problem with my appointment booking page. 

When I want to see the preview or open my link with my computer, a blank page appears 

The page opens on my phone, but not on my computer. 

How can I solve this problem? 

I have a Lenovo windows 11 and I've tried with several browsers 

Thanks in advance

Best answer by Kelsi

Hey @Quentin44468! Thanks for your post - and I’m sorry this is happening!

Because your scheduling link is working on your phone and not your computer, I have to think this is an issue with your computer (browser, connectivity with WiFi, operating system or something else).

Here are the steps I suggest taking: 

  • Clear your cache and cookies for your main browser (and whatever other you are trying) - steps below
  • Restart your browser
  • Check to see if your browser has application updates that need running - run them - restart again
  • Check to see if your computer’s operating system has updates that need running - run them - restart the computer
  • Try an incognito or secret browsing window in your browser
  • Check your wifi connectivity and troubleshoot if needed

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!

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3 replies

Kelsi
  • CalPal Emeritus
  • 1589 replies
  • Answer
  • November 7, 2023

Hey @Quentin44468! Thanks for your post - and I’m sorry this is happening!

Because your scheduling link is working on your phone and not your computer, I have to think this is an issue with your computer (browser, connectivity with WiFi, operating system or something else).

Here are the steps I suggest taking: 

  • Clear your cache and cookies for your main browser (and whatever other you are trying) - steps below
  • Restart your browser
  • Check to see if your browser has application updates that need running - run them - restart again
  • Check to see if your computer’s operating system has updates that need running - run them - restart the computer
  • Try an incognito or secret browsing window in your browser
  • Check your wifi connectivity and troubleshoot if needed

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!


  • Author
  • Community Member
  • 1 reply
  • November 11, 2023

Thank you very much!


All good to me 


Kelsi
  • CalPal Emeritus
  • 1589 replies
  • November 11, 2023

I am so glad that helped! Happy scheduling! 

ETA: I edited the title of your post so it is easier to find and others in the community can benefit from it! Just didn’t want you to wonder if/when you noticed it. =) 


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