How Do I...?

Bonjour,Comment ajouter une question “motif d’annulation” quand un invité annule un RDV ?J’ai le plan standard et n’ai pas trouvé, ni dans la communauté.Merci

Is there a way to see only the appointments that didn’t show up in my feed?I’m looking to do some follow ups and was hoping there would be an easier way to find those people that never made it to their appointments as opposed to scrolling through all the past pages.

Bonjour,Je souhaite insérer une image jpeg dans le descriptif d’un évènement qui sera visible également dans les email de confirmation et rappel. Mais impossible de l’insérer, je peux seulement ajouter un lien URL pour afficher cette imager en cliquant (mais cela ne me convient pas).J’ai vu que plusieurs personnes avaient demandé cette fonctionnalité dans la communauté il y a 1 an ou 2 ans. Est ce possible maintenant ? Pouvez vous le prévoir en amélioration ?Merci

We have clients who don’t use email but do have a phone number. I would like to request that Calendly give us the option to make the phone number the required field, instead of the email address, as is the case with some other booking programs. This is a barrier for some of our clients.

When an invitee is booking an event in their timezone with their timezone being different than mine, calendly does record the invitee time zone. It is mentioned in the meeting booked email sent by calendly as well as available when you open that meeting in calendly.However, I need the invitee time zome mentioned in my Google Calendar meeting too. I am building certain automations that track my google calendar meetings and I need to know the time zone of the invitee in those automations. In calendly meeting settings where you can specify the format of calendar event description, there is no option to add invitee time zone.Is there anyway using which I can pass on the invitee time zone from calendly to google calendar automatically?

Bonjour,Je viens de créer mon compte calendly mais mon agenda ne se synchronise pas. Du coup, toutes les plages horaires sont disponibles ce qui n’est pas le cas.Merci pour votre aide.Bonne soirée

Hello, I have a question about the standard plan. I have and use two different google calendars in my position (one for support and one for sales). I want to add both of them in my calendly and I saw that with the standard plan I can add 6 calendars.So it’s just one person, but the calendars have different open slots for support and sales. Do I need to buy two seats to manage different hours and wait time? 

Hi I really want to use Calendly for my business but I am struggling as there is no way for me to select NZD from the drop down stripe integration. Im quite invested in using this app, can you please add a NZD option? I don't want to install and setup everything again with another app and using AUS is not a solution for me. Thanks 

Hello,Enterprise level plan user as a school. We have multiple different employees and student employees that do not need a Calendly account but need access to the appointment info. Currently that is being done daily via a person exporting the data for multiple people and updating a shared excel spreadsheet. I know this is ludicrous and can be done automatically but I can’t figure out how. Zapier? Looking for ideas. Using AI is out of the question due to handling student data and federal regulations. Thanks. 

I’m finding the Calendly app non intuitive.difficult to understand and execute.  now I would like to create an opportunity to connect over a three day schedule at a trade show. I researched this in ChatGPT  - there is nothing on the app that leads me to understand how to do this.  I want to link Calendly on my website 

Hi folks,I’ve read through previous topics and help articles and cannot find an answer to my question. Attached is the banner I am trying to use, it is 1200px x 600px which is the only dimensions I could find for the Branding  However, it does not fill the space available on the booking pageI cannot for the life of me work out what I am doing wrong. Probs just missing a box to tick or something. Thanks!

Hello!Can I change the reply-to address of my workflow emails?I don’t mind they are sent from [removed by moderator] I just want that, if someone replies, their message goes to our general support email (something like [removed by moderator] ) or to the email of the sales representative that the event got assigned too, in the case of a Round-Robin Event.I was searching but I didn’t find a good way to do it :/Any ideas?Thanks,Ángel.-

My schedule is clear, a client books an appointment and it says there is a time conflict. When I look at the time conflict for that appointment, it lists that new appointment as the time conflict with itself.  The clients do not receive any notifications that they ever booked that appointment even though they booked it themselves in one of my available time slots.  The workflows are set up, the notifications are turned on, their emails are correct, it doesn’t go to their spam folders. I have a feeling it all comes back to that weird time conflict the appointment has with itself. Please Help. No one has figured it out yet.

Bonjour, Je n’arrive pas à créer un mail de rappel ou remerciement ... propre à chaque évènement.j’en ai créer un mais  il s’applique à chaque évènement. C’est pas très adapté.Est ce possible de créer un mail de rappel ou remerciements) pour chaque évènement, le personnaliser,un pour les séances individuelles, puis un autre pour les ateliers etc..? et comment faire s il vous plait? Merci  

hi support teami have rise ticket via email but didnt get response after more than 40h ...how can i solve my issue ,is any hare who can help me for coming out from my problem ..please if any one can help me please help me ...

hi calendly support,i purchased a subscription yesterday,but tday my account is showing as free plan again.i also noticed conflicting expiry/trial message,and i’m unable to access the stndard features i paid for.the payment apperas to have been completed successfully.could you please check my subscription status and restore the correct plan?regeisterd [removed by moderator] thank you

I want to create a pre-call email sequence in Calendly, to prepare prospects for the sales call.To do that, my plan is to create a Workflow with several emails that are sent a T-X hours before the call.For example: Email 1: 43 hours before the call Email 2: 36 hours before the call … Email 9: 1 hour before the callMy question is what happens if someone reschedules.Imagine a lead reschedules 2 hour before the call because something came up, and the new date is 3 days later…Will he receive the whole sequence of emails again?

Hi Calendly team!I wanted to share feedback from a user who had a frustrating booking experience on mobile.She was trying to schedule a call through Calendly. After selecting a time slot and filling out the whole form, Calendly told her that the selected time was no longer available (because another user booked it right at the same time).When this happened, she was sent back, but then had to fill out the entire form again. And when she tried to go back, the flow got stuck and she couldn’t move forward or backward.I understand that time slots can disappear if someone else books them first, but ideally Calendly could improve this flow by:Reserving the selected slot temporarily while the user fills out the form Preserving form data if the chosen slot becomes unavailable Offering a clear “choose another time” path without restarting the whole process Making the mobile back/forward experience more robustThis kind of friction is especially costly when the booking is part of a sales or consul

I recently rescheduled a meeting but I didn’t receive a confirmation in email.  I didn’t have an account when rescheduled the appointment so I wonder if there is a way to check the appointment with an email address.

I have a workflow for a group event that sends an email that includes the total invitee count. However, the number displaying (37) is higher than the actual limit set on the meeting (35 attendees). The invitees count number also doesn't add up to the amount of cancellations on the event either. Why is it displaying something higher and how can I ensure that the workflow is sending the correct number?

Hi, I’m sure you get asks like this a lot.  I wanted to provide my use case.I currently offer paid group sessions via Zoom, up to four students each time slot.  There’s no sense of a “cohort” in these sessions, so Calendly is offering a lot of flexibility for folks to sign up one week but not another, or to change slots to accommodate their scheduling needs without involving me.  That’s all working great for many of my customers.  Thank you!There’s another set of customers who really wants to have their calendar figured out months in advance.  They want to pre-register and are willing to pre-pay for probably 15-18 meetings at once within certain time ranges.  They want to lock their seat for that time slot down in advance.  They don’t want to click and do a workflow for every time slot in the date range --and I agree they shouldn’t have to.I would love to see a multi-session booking workflow that I can offer them that lets them select a time window and then book either X recurrences, o

Outlook is not syncing to my personal microsoft email account - i have already troubleshooted via the BOT and have been waiting ages for a human to connect with me to support resolving this issue.  Any tips beyond the obvious troubleshooting please - the connected calendar IS the right email account (I do have another email account which is a work account but that is not the calendar which is on the linked account under connections).  Any advice greatly appreciated

I am a longtime user of Calendly (3+ years) and would like to BEG that a recurring meeting feature be offered to users on the client-facing end. I am a voice teacher and use Calendly to schedule recurring lessons that happen at the same time every week or every other for each student. Currently, I do all the scheduling myself because it takes so long to sign up for each individual session that I find clients don't do it and I lose business. Instead, I lose that time exponentially more so because I am doing this for my 25+ clients and then have to complete captchas because Calendly thinks I am a bot. Other platforms like acuity:scheduling offer this feature but I would really like to keep everything on Calendly since I overall like the features. It would be so much easier to be able to allow clients to select a recurring time and the frequency (every week, every other week, every month, etc.) on their end. It would save me and them so much time and would support me and my business. PLEA

Bonjour,Je souhaite montrer une vue d’ensemble de mes prochaines disponibilités de RDV : plusieurs jours et créneaux visible sur un même écran, comme ceci. Comment faire ? 

We have a group calendar to book meetings with external customers who may be coming from anywhere in the world. We have team members who work specific days in their time zone for these meetings to ensure there are a few days/week that will suit anyone. The availability works great and when viewing the calendar I can see everyone’s slots to book. However, many days are only available outside of working outs (e.g., 9p-5a). Is there a way we could hide available slots that are outside a timespan for a certain booking timezone? I’m worried a customer might try to book, and click on a few days where all the times are awful and give up.