How Do I...?

Hi,When a client is rescheduling their appointment in Calendly, it is not canceling the original appointment. It is only adding the new appointment. I am currently using the Outlook 365 Calendar integration from the Calendly side. Do I also need to install the plugin on the Outlook side?

Dear Calendly team, Is there any update regarding the integration of the Bancontact payment method via Stripe? This issue has been raised in multiple topics and was supposed to be followed up, but unfortunately, after many months of waiting, there has still been no change.When can we expect this? I hope to receive an answer soon.

Sometimes my invitees get meeting cancellation mails without me or anyone from my side initiating the cancellation. This happens on the day of the scheduled meeting. Why does it happen? How can it be stopped?

Hi there. I saw this had posted a while ago. I am new to Calendly and I feel like I have tried all of the troubleshooting steps. I have “Indefinitely into the future” selected but I still cannot see anything 3 months or over. Is there a limit on the free account? Thanks for any assistance. 

Following the calendly cancel URL within a meeting created by calendly in Chrome / Google Calender the user is directed to a page https://calendly.com/cancellationsEntering a cancelation reason and selecting “cancel event”, the page clears and the same page is displayed again, the event is not cancelled, there are no cancellation notifications. This is not a Google Calendar thing as the fault happens on a Calendly page.Tested across 3 different accounts and it is consistent.  

I would like to request again that Calendly adds an option for users to choose whether the calendar week starts on Monday or Sunday.As a UK user, I find it frustrating that in 2026 the backend calendar still shows the US-style Sunday-start week, even though the client-facing booking view appears to start on Monday. That inconsistency makes managing bookings and availability more confusing than it should be. I have changed the wrong availability more than once because I naturally read the calendar as starting on Monday, only to realise afterwards that I had marked myself unavailable on the wrong date.I actually raised this feature request myself a year or two ago, so it is disappointing that nothing seems to have happened since. I also know other users have asked for the same thing, so this is clearly not a new or isolated request. Calendly is otherwise an excellent service, which is exactly why this issue stands out so much. A setting like this feels like a basic local

Hi,I want to create a invite-link in Calendly that each person can use three times. So each person is a unique individual who can book three appointments, but I want the same link to be shared with multiple people.  Is that possible?Gr Helga

Hola! Necesito contactar con alguien que me pueda ayudar a gestionar la planificación de horario en los quirófanos de un hospital entre los trabajadores y cirujanos.

If I have a managed workflow attached to a managed event, but I want to drop off the text reminder for cancelation and replace that with a custom text reminder for cancelation for one user, is that possible? And if so, do I just delete the attached managed workflow and add a new text reminder? 

Hi there,  We are trialing calendly for our organization and are trying to get it to connect to our on prem Exchange 2019 server. I have checked and we have correctly whitelisted all traffic from the calendly IP list provided at https://ip-whitelist.calendly.com/ ; We pass all connection tests on the microsoft connectivity analyser; but when I try to connect with my exchange email and password, whether or not I fill in the Server URL and Domain and Username, it always fails. We are not seeing any connection attempts on our edge proxies.Thanks!

Does Calendly support configuring overlapping availability windows (e.g., 8:00–12:00, 10:00–2:00, 12:00–4:00), or is there a recommended way to offer these types of scheduling options?

Hello Calendly Support Team,I noticed that currently no integration supports payments in BRL (Brazilian Real).Since many users in Brazil rely on Calendly for scheduling paid sessions, this limitation makes it difficult to use the platform for local transactions.Do you have any estimated timeline for when BRL payments will be supported through integrations?Thank you for your assistance, and I look forward to your update.

I recently set up a calendar event. When I went to set the date range, the option was gone. I can only adjust the number of days into the future with # of hours notice. I am not able to customize with a date range without it impacting my other calendar events. Appreciate any insight.

Ich habe einen kompletten Tag als Verfügbar gekennzeichnet, dennoch kann man keinen Termin buchen?

Hello All,Recently my Calendly link is no longer working. I suspect it has to do with the URL, whenever I remove the end bit (containing the date) I can refresh the link and it will work.That being said, constantly refreshing/editing links is a hassle, and hard to communicate through to people interacting with the link for the first time.How can I fix this?

 Someone calling themselves a legitimate business to send fake invitations for who knows what. Anything I can do to stop this? 

Bonjour à toute la communauté ! Depuis quelques jours maintenant, mes patients et moi même en temps d’administrateur n’avons plus la possibilité de replanifier un rendez-vous via le lien sur google calendar ou bien même directement sur le lien url du site web. Comment puis-je faire pour résoudre ce problème qui me dérange beaucoup. Merci d’avance pour votre aide !

I cannot see the invoice for my payments, I there isn’t any way to contact with support, it is crazy that the only way to contact with Calendly team is this community forum…please help! 

Bonjour,je suis en train de faire des essais de mon calendly avant réelle utilisation et je me demandais comment faire pour que tout le texte du mail que reçois la personne après avoir pris un rdv, soit en français.ça l’est quasiment, hormis la date/heure/jour et personne concernée. Comment puis-je remédier à cela.Merci d’avance.Cordialement.

Hi there, We use a map routing system that requires us to move appts to other times based on the route.  The problem is that the rescheduling button does not give the option to “override”.  I need to switch clients around and can’t because the time I need to switch them to is already taken. I need the override option to be available on the reschedule button. Do you have another way without canceling and creating a new appt setting off a chain of workflows that don’t work for us?

Hi like a previous commenter I receive an “Too many requests. Please try again later. “ after rebooking 2 appointments.  It is not convenient to have to wait 5-15  minutes to continue rebooking meetings with 20+ people.    

Can someone please tell me how to make sure my Zoom link shows up in previously scheduled appointments. I have connected Zoom, but I do not see the appointment in Zoom or the link on the appointment. 

I manage a group of individuals who are assigned to a series of ‘managed events’.  We’ve recently made the shift from zoom to M365 Teams, and all individuals have integrated this app. From each managed event, I have removed zoom, and added M365 Teams to the location (see image 1).  However, this doesn’t seem to be reflected in the booking system (see image 2). How do I fix this fast so we don’t disrupt users.  

Here's a polished, professional, and clearer version of your message. I kept your original intent and frustration but made it more concise, structured, and easier to read—perfect for posting in a forum, Calendly community, Reddit, or reaching out to support:Hi everyone,I'm hoping someone can point me in the right direction—I've been struggling to find a clean solution for this in Calendly.I run a firm and rely heavily on Calendly + Zoom for large zoom meetings. Many of these meetings involve multiple participants , but the core issue is handling no-shows efficiently.What I'm trying to achieve:When someone books a time slot via Calendly... If they don't show up for the Zoom call... Automatically send them a rescheduling workflow/email with a link to book a new time—without me having to manually check attendance and mark each person as a no-show one by one.In 2026, with Calendly's scale and feature

Hello,I would like to request a refund for one extra seat that was recently charged on our plan.The team member assigned to this seat has left the company, and the payment for the plan was made just recently. Since the seat is no longer needed and was not used, we kindly ask if a refund can be issued.Please let us know if you need any additional information to process this request.Thank you in advance for your help.Best regards,