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How Do I...?

Trying to figure out how to do that thing? We can help.

  • 2,977 Topics
  • 7,172 Replies
2979 Topics
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reserva58533Community Member
asked in How Do I...?
Problema de visualización en algunos navegadores

Desde ayer por la tarde nos están reportando multitud de errores con links que no funcionan (se queda la página en blanco) o con enlaces que se abren pero se ve todo descolocado. He probado en Safari y sin problema, y desde Chrome se abre bien desde un PC, pero desde Android siguen apareciendo errores.

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David
Community Manager
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Stephen50310Community Member
asked in How Do I...?
Is Calendly down?

CAnt log on, access the link or even go through the websit?

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David
Community Manager
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Dale - The Career CoachCommunity Member
asked in How Do I...?
Link not working unless the click accept

I have a free account and am just getting started using online calendering. - I’ve used the Calendly scheduling link successfully for the past couple months. Yesterday a user reported the link was not working - no further information was provided. I asked a friend to try to schedule. They reported that “something weird” is popping up but they were able to bypass it if they clicked “accept” - they did not get screen shots. I compared the link I have been sending to the link on my page, and they were identical. I sent the link to my personal email and was able to schedule with no issues. I would appreciate help from the community…. Thanks!!

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David
Community Manager
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Privatkredit22064Community Member
asked in How Do I...?
stripe

Always trouble with these providers. Why isn't Stripe working? I can't click on it; it's not active.

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Lea18073Community Member
asked in How Do I...?
Connection between sub-calendars and events

Hello,I have the standard version. I have added my Google Calendar to Calendly.With my email address on this calendar, there are 3 sub-calendars included corresponding to 3 different people.How can I have the 3 sub-calendars available so that I can match them with my events ? I can only see one of them.How can I connect them to existing events ? I do not see the information given for that on my interface.Thanks for your help.

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David
Community Manager
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Filip88641Community Member
asked in How Do I...?
Reminder emails

Hello,Several of my recent clients have reported that reminder emails sent from notifications@calendly.com are landing in their spam folders. This issue didn’t occur before. It seems to have started recently.What might be causing this and how to prevent it? Thank you.

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David
Community Manager
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Crystal74241Community Member
asked in How Do I...?
Why is my booking page showing no available times for my events?

When I click my link, it is stating there are no time slots available - I checked my settings and everything is correct but still says no times are avaailble for June. 

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David
Community Manager
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Michele66832Community Member
asked in How Do I...?
View Attendee's Time Zone

I used to be able to get information about someone who has booked an appointment that included what time zone they are in. This is very valuable information to me and since the latest update, I cannot find that information now.Am I just not looking in the right place? Anyone know how to find this info now?

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David
Community Manager
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LKXIXCommunity Member
asked in How Do I...?
Is it possible for me to see which of my salesreps brought in the meeting from the booking schedule.

Is there a way for me to see which sales rep booked a meeting through our scheduling system? Should I create a separate event type for each sales rep by duplicating the existing structure and giving them their unique booking link? If I do that, will it still sync properly with my current Google Calendar?"

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David
Community Manager
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202417503Community Member
asked in How Do I...?
I have some confusion about Calendly

1.What is the member limit for a group in Calendly?2.What is the member limit for a team in Calendly?3.What is the member limit for a round robin/group/collective event type in Calendly?

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David
Community Manager
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Will63071Community Member
asked in How Do I...?
Outlook Calendar not showing Calendly Events

In the last week, when clients book events into my calendly, I receive the email confirmation of the meeting, Zoom intergrations continue to work but the event does not get put into my Outlook calendar.I have reinked my calendar via the connections page and reinstalled the plug in within outlook.Having tested it again, the same issue occurs.Any ideas if there is something I am missing or a box not ticked somewhereMany thanks

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David
Community Manager
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quad-researchCommunity Member
asked in How Do I...?
Does Round Robin allow for multiple meetings to be booked at once?

I work within a team on Calendly where we have a round robin set up for people to schedule meetings. This is because we want the pooled availability of all team members. However, it is seeming as though even if there are two hosts available only one meeting can be scheduled.Why is this? They both have availability at that time.

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Gail75027Community Member
asked in How Do I...?
Notifications and Reminders

When trying to modify the template for an email reminder -- the variables don’t seem to be inserted where I want them.  I click and drag them to the right spot but when saved and I look again, the variable is no longer highlighted.  There isn’t a way to send a test to myself to ensure it’s correct. so, how do i correctly change the template.  And can I set my new version to be default?  I’ve tried this both in the set up of a new event as well as within workflow.

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David
Community Manager
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Tara78564Community Member
asked in How Do I...?
Contacts....I made a mistake with someones contact

I had the wrong phone number for a contact and when i deleted it to re enter it said i already have a contact with that email…..how can i fix that

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Seamus27476Community Member
asked in How Do I...?
Single use links keep getting worse and worse

I and 30 others on my team need to consistently provide single use links to applicants to our nonprofit. We do this to protect ourselves from trolls and folks who no-show for one meeting and just schedule another. The process to create single use links used to be a single click from the chrome extension. Now it takes three clicks, both from the extension and from the dashboard. This is incredibly inconvenient. I was hoping to instead be able to either create single use links via API or at least as a block of 10ish to save everyone time, but now instead of getting better, it just keeps getting harder to use Calendly. 

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David
Community Manager
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Beverly12787Community Member
asked in How Do I...?
My link goes to someone else's calendar

I created a Calendly link that shows on my Event Types but links to someone else’s calendar?!?!? How can this happen????? What can be done about this? My business is connected to my link!!!!

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David
Community Manager
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JCC35314Community Member
asked in How Do I...?
Issue with scheduling a meeting poll

 Hi, I want to set up a meeting poll but once my dates/times are selected and I click on “next” I get the message “select at least one host” although I do not want to have any additional hosts then me. I have a standard plan and never had issues like that. Please let me know if you have an answear

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AvionCommunity Member
asked in How Do I...?
stupidity in payment setup, UX and customer support.

So in general i like calendly.  BUT i want to change the payment information--- not possible. The account is linked to paypal. No change possible. I want to contact support: Not possible. You need to click on the not present chat bot … lol funny.  I cancelled the account now in the hope that the team can then END OF MONTH edit the payment information while procuring a new licence. Totally idotic user experience.

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David
Community Manager
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TommyRay314Community Member
asked in How Do I...?
Workflows tab won't load how do fix this?

When I click on workflows it just has 3 dots ..... and the page never loads.  I have tried this on 3 different browsers and even in incognito mode.  All other pages work.   I need to access workflows to make changes, but the page never loads.

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David
Community Manager
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Jules24480Community Member
asked in How Do I...?
Domain change, locked out of account

I changed my email domain last week, and now I cannot access my calendly account to change it within the account.  The only option appears to be setting up a whole new account, but I can’t get in to my old account to delete it and I’m paying for it. Have emailed Support 4 days ago and yet to hear back.

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David
Community Manager
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BubaphexCommunity Member
asked in How Do I...?
One off Meeting: Host Option Missing

Hi there,I am having issues creating a one-off meeting.How do I pick the host? I can not progress without picking a host; however there is no option to select one   

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David
Community Manager
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Mary74326Community Member
asked in How Do I...?
Host Name

Good afternoon, my question is, how can I change the host name after I scheduled a phone interview from the person who should be listed as the Host. Thank you Mary 

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David
Community Manager
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Marketing01274Community Member
asked in How Do I...?
How to fix spamming-Urgent

Our Calendly event has been working properly but now, since this weekend, it’s messing up and spamming our invitees with an invite confirmation email and won’t stop. Does anyone know how to resolve this problem. We are starting to lose appointments because of this issue and I don’t know where to look first to find a solution. Thank you in advance.

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John ClearyCommunity Member
asked in How Do I...?
Stop people from creating a duplicate booking for a specific group event

I have set up regular monthly group events for my clients to book onto. The numbers for each event are limited to 5. Increasingly regularly, clients are booking themselves onto the same instance more than once.For example, this week, 3 people have booked for the event, and 2 of them have booked twice, which means that the session shows as full to other potential clients and leaves me with a 60% full session.Surely, there must be a way to stop people from booking onto the same session more than once??

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Cathy68264Community Member
asked in How Do I...?
meeting lengths

I can’t imagine that I just dreamed this but maybe? A week or so ago, I saw the new option of letting people choose the meeting length. I even updated my instructions; however, I just noticed that this new feature is no longer a feature? Was I just making it up?

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