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How Do I...?

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Rachel07112Community Member

asked in How Do I...?

There is no delete option in drop down menu on event!

I would like to delete a (round robin) event type I created. I watched the video tutorial that said if I clicked on the gear by the event type, the drop down menu would have an option to delete it. My drop down menu doesn’t have that option. Help!

ExpatsiBrettCommunity Member

asked in How Do I...?

Move existing Calendly users to my Team

My company has existing Calendly users with their own accounts. I see that when I add these team members to my Standard account as new seats, their meeting URLs stay exactly the same. Are they clear to cut off billing on their side? Will their meeting URLs still be valid when billing renews, or do I need to make their URLs match my existing account’s?

Marcel BrownNew Community Member

asked in How Do I...?

Calendly for Mac OS (menu bar)

There used to be an app for Mac OS that placed easy access to my Calendly links in the menu bar. I had it installed on my old Intel laptop and M1 Mac mini. I recently got a new MacBook Pro and was wanting to install this app but it seems all mention of it has disappeared. Am I missing something?

Triin-Liis47102Community Member

asked in How Do I...?

Standard plan with one seat

I want to upgrade to Standard with just one seat but it tells me to remove users? I only have one user...

Chad28460New Community Member

asked in How Do I...?

How do I specify ACH as the Stripe payment method?

I’ve integrated Stripe and Calendly to collect small payments from customers, but I’d like to specify ACH as the only method for payment for large-ticket items (USD9,500) to reduce the transaction cost and lower failure rates. Is that possible?

Karl61851Community Member

asked in How Do I...?

Block specific person from creating appointment

I have a situation in which a specific user keeps scheduling an appointment and then does not attend the meeting. I want to block them specifically from creating additional appointments and monopolizing time on my calendar. Is this an available feature? I couldn’t find anything in the FAQ or settings. Changing the URL isn’t a feasible solution as that would negatively impact those to whom I’ve already sent the link and would require me to update several pages on our website, some of which I would need to involve other departments in as it would require actual changes to the HTML coding.

Greg1234Community Member

asked in How Do I...?

Please create a recurring meeting

If there was ONE thing I’d love is a recurring calendly meeting so I can do it one and done. When You have clients that have regular meetings at the same time it’s so long to set up say 6 months of meetings!

Kayla25883Community Member

asked in How Do I...?

How do I make the email field optional in my booking page?

I work for a non-profit and not everyone we help has email, particularly our senior leads. It’s hard for them to book an appointment with me, because the email field is required and Idk how to make it optional.

Leif007Community Member

asked in How Do I...?

How do I avoid asking for the phone number 3 times?

I set up an event which is a meeting which can be phone or Microsoft Teams. Prior to all meetings I want the contacts name, email, and phone number. Basic stuff.However, if I put a phone number in as a question. It then asks for a phone number again if they select location ‘phone call’. It then asks for the phone number a 3rd time for text messages. Do they really need to enter there phone number 3 times? Any way to fix this?

Bill1232New Community Member

asked in How Do I...?

Browser Extension - Book Meeting Feature & Text Reminders

When utilizing the Book Meeting feature of the Chrome browser extension as discussed in the Schedule in real time with Calendly's extension post, we’ve noted that the text (SMS) reminder notifications do not send. This is presumably caused since the Book Meeting feature does not include the “Send text messages to” field that is found on the booking details webpage. Is there a method to include that field when utilizing the extension’s ‘Book Meeting’ feature such that text message reminders are sent?

Joe17423Community Member

posted in How Do I...?

Feature Request: Sync with iPhone calendar

I noticed we’re no longer able to sync Calendly with the calender app on iPhones. This is disappointing. Please make it easy to do so soon.

KelsiCalPal Emeritus

posted in How Do I...?

Troubleshoot your availability - explained!

Are you noticing time on your booking pages that are not available, but should be? Perhaps you are available but expected yourself to be busy instead! We’ve got your back.You can use our Troubleshooting availability tool on your scheduling page in order to understand what's causing a conflict in your schedule. I find it to be super helpful and it resolves most availability issues. 🎉 Check out this Loom video I created going over how to use the Troubleshooting tool, how to interpret errors in your availability and how to fix them! In the above video, I go over how to access this tool, how to figure out what each error means, and how to fix those errors!One error (or “title”) you run into might be “Calendar.” If you are a Google Calendar user (for example), Calendly will view your Google events with this "busy" event status as scheduling conflicts and will automatically remove the time from your scheduling page (including all-day or multi-day events). You can access and change this sett

John66535Community Member

asked in How Do I...?

Google servers are unavailable?

Any thoughts on how to address this issue?

AlecMerchantCommunity Member

posted in How Do I...?

How Do I create a 1 off meeting for an event type that is already created? please see below!

Hey there all! I have an issue I can seem to figure out. My calendar is often super booked up several days out and i may have a small window available in my actual DAY- but my calendar reflects it being BOOKED UP.If i want to schedule a meeting utilizing one of the event types already generated, how do I create an invite to a person without having to figure out which ‘event’ on my actual google calendar is blocking the hours to register availibility on calendly? I want to be able to send an invite to someone whether I have open space on my calendly/calendar or not. How do i do that?

Steve41570Community Member

asked in How Do I...?

Adding a captcha to my booking page

Hi I have had a few fake bookings recently as my calendar is on my website. I know there is guidance to only share the calendly link with known contacts, but is there a way to prevent bots and fake accounts from booking a meeting? Can I use a Captcha perhaps?

Pastor24671Community Member

asked in How Do I...?

Having secretary schedule me...

I am a pastor with a small staff-- church secretary & associate pastor. We each have connected Calendly accounts. How can my secretary check my availability and create appointments for my associate and me? We have the standard plan with 3 seats.Thanks for the help!

Kirsten38125New Community Member

asked in How Do I...?

Accidentally deleted one free event type

While trying to editing my one free event type, I accidentally deleted it and now I can no longer use the free version. I only need one event type as I have very simple needs and don’t want to upgrade but Calendly won’t let me add another free event type. It thinks I’m trying to add a second one and telling me to upgrade. Any advice?

Gospodarska40758Community Member

asked in How Do I...?

When I export the table there are no parameters in each column but everything is in rows and such data is useless, how can I get a meaningful table where it will be seen exactly who has reported when,....

rmachin09Community Member

asked in How Do I...?

How to recover artifacts and settings created?

Hi all. I found myself having to delete all my cookies yesterday from my Mac. Today when I go into Calendly all of my event templates are lost as well as my settings. It shows my account as a new user on a trial period. It does not detect that that I have a paid subscription. How do I have my account recovered to a previous point. I just paid for this service several weeks ago and already seeing issues. Should I not see all of the artifacts created when I log in?

JoyACA2024Community Member

asked in How Do I...?

Text reminders limited to 100 attendees

We’ve reached attendee limit at 100 in order for attendees to receive text reminders. Will Calendly still send out email reminders above 100 attendees?

Meeting81051Community Member

asked in How Do I...?

Collecting payments for other team members?

Hi-I am trying to set up calendars for team members. To book meetings with our team clients must pay a fee for the meeting. I want the payments to go through just one payments account either Stripe or Paypal? Is it possible to do that? I don’t want each member to have to connect their own stripe or paypal account. Thanks in advance.

Steve81737New Community Member

asked in How Do I...?

Why can't we schedule meetings past 4:30 pm?

In my office we have a business overview session at 7pm twice a week. But Calendly only allows you to schedule meeting until 4:30 pm. Is there a way to schedule meetings past 4:30 pm?

Mareike37044New Community Member

asked in How Do I...?

On mobile devices my customers did not see the cookie accept button and sometimes are not able to scroll down

On mobile devices my customers did not see the cookie accept button and sometimes are not able to scroll down - are there any possibility?

OnPath12441Community Member

asked in How Do I...?

Best way to set up two pricing options for an event (with payment at booking)

Hi! I’m wondering the best way to set this up…I have an event that will include a stripe payment link at the time of booking.There is a registration fee for everyone attending the event.If someone wishes to have CEUs for the class, that is an additional cost.Is there a way to offer two pricing offers at the time of booking that event (one with and one without CEUs) or does the CEU cost need to be set up as a separate item somehow. If it does need to be separate, is there a way to make both the registration and CEU purchase in one transaction?

MonaNew Community Member

asked in How Do I...?

Online chat customer service.

I was just now with a customer service person who calls himself Robert. And he has No training whatsoever to answer properly. But the terrible issue is not only that, the terrible issue is that he hanged up on me in the middle of the chat! He sent a quick message? ”are you there” and hang up! I find it very strange and disrespectful. They seem to act this way because they know they won’t get caught and there is No quality control going on these persons behavior whatsoever! This lousy customer service alone is enough for me to start looking for alternatives…

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