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  • 3,128 Topics
  • 7,586 Replies
3128 Topics
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Ged56783Community Member
asked in How Do I...?
Discount Codes

Many people have been asking for the ability to offer / apply discount codes to paid bookings. It’s always met with positive feedback and something that is going to be implement but there is never a firm commitment to timescale. When will this be available?I know about the work arounds and I’m not interested in the work arounds it’s not practical.If it isn’t soon, with some regret we’re going to have to find another booking and diary management provider. Thanks

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CurtisHCommunity Member
asked in How Do I...?
No Confirmation Page Displayed Upon Booking

Anyone else having an issue where after booking there is no confirmation page displayed but the email confirmation/appointment confirmation is sent and the appointment is booked? This just started happening to our team on Friday 8/8. Unsure how to resolve.

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Katherine04543Community Member
asked in How Do I...?
Booking multiple bookings for same time slot with limits on number of users

I have an online gaming site that has a maximum of 100 concurrent users.  I want a customer to be able to purchase for a half day and specify how many users they want (up to 100).  If it is less than 100 users, I want a different customer to be able to book that same time slot for up to the remaining number of users (100 users minus how many the first user purchased).  Ideally, the second person could enter how many users they needed and Calendly would only show time slots that have that number of users available. Is this possible in Calendly and how would set it up?

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David
Community Manager
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Andrew56466Community Member
asked in How Do I...?
change to GMail whitelist /IP addresses?

I have regular customers who have received previous calendy confirmation emails from me reporting they are going to GMail junk mail filter.They have made no settings changes their side that they are aware of.Has anyone else been experiencing this?

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David
Community Manager
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Patrick81813Community Member
posted in How Do I...?
Problems with the new meetings page

The new version of the meetings page shows a vertical list of every single calendar day whether I have a meeting scheduled or not, including Saturday and Sunday. I just need to know when I do have meetings scheduled, which is how the prior version of the meetings page worked.      

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David
Community Manager
jillian
Community Manager
jillianCommunity Manager
asked in How Do I...?
Not Getting Email Notifications

I know I’ve got new scheduled events coming in, but I’m not seeing the email notifications I’m expecting. Where are they going? What can I do?

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Ilan83668Community Member
asked in How Do I...?
Where can I see who already registered for a group event?

I have a group event in about a month.Where exactly can I see who already registered for the event?I’m looking at various options and can’t seem to find it… appreciate details instructions, please.Thanks.

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David
Community Manager
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Cross14541Community Member
asked in How Do I...?
Calendar selection

Hello, I have a problem… Everything is set up correctly for the day of my lessons but when people want to book they can’t choose the Friday but I set up it right on my calendar… Can you help me ? 

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David
Community Manager
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Marie39210Community Member
asked in How Do I...?
problème de notification mail lors de prise de rdv

Bonjour, 2 personnes ont  réservé un rdv ce matin via mon calendrier Calendly pour cet après-midi. Je n’ai pas reçu d’email de confirmation de rdv, j’ai donc loupé les 2 rdv. C’est la 1ère fois que cela arrive. Les rdv étaient bien synchronisés sur mon agenda google mais je n’ai pas regardé. Je vous remercie de me dire de quoi cela provient et comment résoudre le problème svp. Merci

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David
Community Manager
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Aubrey87717Community Member
asked in How Do I...?
Help with missing links in email

Email that sent from CalendlyWorkflow with hyperlinkWhat Email suppose to look likeI need help… as you can see in the three photos above, in my workflow I have set up an email reminder to be sent out to people to click on links to watch some videos.At some point, between when the person scheduling the appointment and them getting the email from Calendly, the hyperlinks are getting lost. Including the ones at the bottom of the email to cancel, reschedule or make changes to the event. I have confirmed that all video links work, both through setup of the workflow and on another browser. But the emails are still being sent as plain text and not as links to the videos. I changed the workflow from the email reminder to the email additional resources and got the same results of plain text email with no links to videos. 

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DKShCommunity Member
asked in How Do I...?
Deleting Past Meetings

Is it possible to delete old meetings and events? It would be great to have the ability to keep things tidy once the information is no longer required.

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raydeckCommunity Member
asked in How Do I...?
Links stripped out of my workflow emails

I have a workflow that sends an email after my meetings with a survey. Both the link to that survey as well as the “unsubscribe” link are stripped out when it gets to the recipient. Is there a known issue with emails from Calendly? 

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AnitaSentaCommunity Member
posted in How Do I...?
Feature Suggestion: Shareable Visual Availability Calendar

Hi Calendly Team & Community,I have a feature suggestion that could greatly enhance user experience and team collaboration.As an independent contractor, I manage separate calendars for each of my clients. I time-block and prioritize across all of my obligations and life roles, and Calendly has been fantastic for sharing my availability in a variety of contexts.However, there’s an untapped vertical in availability sharing:I often need to share my availability internally with a client-team, where I’m embedded in their ecosystem but not able to share a single calendar that strictly reflects all my blocked time. My clients want to see when I'm available alongside the rest of their team------without me needing to manually relay this information.Shareable Calendar Link (for internal coordination / Visual Availability Overlay)My suggestion:Create a shareable calendar link that shows available time blocks, while keeping event content private (such as displaying busy time simply as "Busy" o

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Prasad1978Community Member
asked in How Do I...?
calendly integration

My mobile app business (similar to thumbstack) offers connecting vendors to customers offering community services.  I wanted to explore if Calendly will help schedule appointments between both parties via my app and send reminders/reschedule. If yes any documentation on this usecase will be appreciated.   

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David
Community Manager
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Jenni83665Community Member
asked in How Do I...?
Can't login and not getting any help from tech support

Hi,I was running into issues changing my login method and subsequently reached out to tech support. The suggestions they made caused me to get locked out of my account altogether- now, neither my original login method (google account) nor the method I was trying to switch to (password) work. I haven’t been able to get any kind of response for 10 days now, and it’s impacting my whole company since we use the round robin feature. Any suggestions for how to proceed? I can’t even access the service I’m paying for, and the loginsupport@calendly.com email is simply ignoring my repeated requests for assistance. 

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David
Community Manager
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Colleen77602Community Member
asked in How Do I...?
time zone problem

New user here.I live in NY. Many of my clients are on the west coast of the US. I have my times set for ET. Apparently, when they read their reminders they are not reading that the time is for ET. Maybe I have done something incorrectly, though I’ve checked for “locked time zone” and they are not checked. How can I make certain my client’s reminders are coming to them in their time zone. Thanks,Colleen

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Whole52152Community Member
asked in How Do I...?
Cannot Reschedule to an Available time slot?

I’ve been using Calendly for over 2 years, and since the major update, I cannot reschedule a meeting. This is a one-one-one meeting tyep, and I am on the Standard plan. The time slot I want to reschedule to is available, the trouble-shooter shows it available, but when I click to confirm, I always get an error like “time slot no longer available” or “start time already taken,” neither of which are true. I can cancel the meeting and rebook, but that’s a pain, and it should work since it works to book that exact same time slot from a new “book a meeting” option with no override needed. Please help!

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David
Community Manager
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Alex74770Community Member
asked in How Do I...?
Flexible Duration Payment

Hi.Amazing that you’ve added ability for the client to choose meeting length. Thanks so much for that.Please can you add the corresponding ability for payment? At the moment, you can only choose a single payment amount to be collected via Stripe. Ideally, you should be able to enter an amount per hour and the fee should correspond to the number of hours chosen by the client.ThanksA

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BizToBiz65278Community Member
asked in How Do I...?
how to add zoom link to be sent to the client automatically

how to add zoom link to be sent to the client automatically

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David
Community Manager
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Christine59300Community Member
asked in How Do I...?
Problème de lien quand clonage

Bonjour,  Jai créé un événement et je lai cloné. Quand je copie le lien du nouvel événement, il me met le lien de l évènement initial.Quel intérêt de cloner si c’est impossible de copier le nouveau lien ?Que faire ?

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David
Community Manager
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Mike78157Community Member
asked in How Do I...?
Meeting buffers on my outlook calendar are annoying.

The buffer appointments that show on my calendar are super distracting, when are these going away? Love the buffers, hate the clogging on my calendar visuals.  

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David
Community Manager
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tocatlianCommunity Member
asked in How Do I...?
How Do I Stop Invitees From Booking Over Busy Events in My Connected Calendars?

Hi Calendly!I’m currently using Calendly’s free tier and just noticed that invitees can now book over certain events on my connected calendars. I saw the “Free/busy rules” section with the option to “Allow invitees to book over selected meetings,” which I don’t recall being enabled or active before.Can you please advise how to turn off this setting or prevent bookings over any events marked as “Busy” on my calendar? Has something changed recently in the free plan that might explain this behavior?Thanks in advance for your help!

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Amy47176Community Member
asked in How Do I...?
Disable "rescheduling"

At one time, there was an option to be able to disable rescheduling. I can’t seem to locate it anymore. Where do I go in the event creation to be able to disable this option? Thanks!

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David
Community Manager
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Magnit60866Community Member
asked in How Do I...?
Meetings go into Client calendar in an incorrect time zone

 We have a meeting booked at 10:30-11:00am Central Time in the Calendly system. My client is seeing this same meeting in her calendar as 12:30-13:00 Pacific Time. This client operates out of San Jose, California so Pacific Time is correct, however Pacific Time is 2 hours behind Central Time, whereas this meeting has gone into her calendar as if Pacific Time was 2 hours ahead of Central time. Can you think of why this would have happened, and what can we do to resolve? Please note, I have already confirmed our account settings to ensure they are showing the correct time-zone, and as this is an in person event, I have also “locked the time zone.

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David
Community Manager
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Jackie13278Community Member
asked in How Do I...?
Double booking, despite all of my troubleshooting.

I keep having an issue that a number of people have had difficulty with. Calendly doesn’t recognize that I have an appointment scheduled, overrides it, and allows others to schedule over it, thus double booking.I have connected and synced my calendar, I have marked my commitment as busy, and it still happens- I have done everything I have been told to do, and this keeps happening. I’m very frustrated with this. Can someone help? I am at a loss.Thanks very much.

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David
Community Manager
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