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3031 Topics
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Kim87672Community Member
asked in How Do I...?
Waiting for a Live Agent

Waiting for a Live Agent since 1:45pm ET it's now 4:20 pm Still Waiting...anyone else experiencing this?

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Blue SealsCommunity Member
asked in How Do I...?
Tab Freezes When Editing Email Reminder Timing (BUG)

Every time for the past week I made an attempt to change the timeline for email reminders, the tab that I am using crashes and becomes unresponsive. I have used both Firefox and Google Chrome who both give me notifications that the page begins to significantly slow down the browser. When I hit refresh page, the page never refreshes and I continue to get the notification from the browsers Is there any temporary solution or planned fixed in the pipeline?

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Sean Marlin
Community Manager
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Fatema52348Community Member
posted in How Do I...?
New layout is horrible

I wanted to share some candid feedback regarding the new calendar layout. Unfortunately, the current design feels like a significant step backward in usability. The entire screen is now cluttered with various event types, and the edit panel on the right is very difficult to navigate—especially with limited space and so many visual distractions.Previously, having editing tools on the left side or available in a full-screen view made it much easier to focus and manage events efficiently. I strongly urge you to consider restoring the full-screen editing option, or at the very least, allowing users to choose between layout modes based on their preference.This new interface significantly impacts productivity and ease of use. I hope the team will consider user feedback seriously and offer improvements soon.

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Michelle61685Community Member
asked in How Do I...?
Calendly not syncing

Hi thereAll of a sudden calendly is not syncing with my calendar. I have followed suggestions in threads of the same issue (eg. unsyncing, resyncing and then emailing support with screenshots). I haven’t heard back from support and would really like this issue fixed.How do I escalate for resolution?

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Caleb's04135Community Member
posted in How Do I...?
Appointment time window

We have a mobile service business and would like to setup a time arrival window 7:30 - 12 and allow 4 customers to books during this time arrival window.  Is this possible?

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David
Community Manager
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Jaci56261Community Member
asked in How Do I...?
Clients not receiving my text messages, help?

I have created workflows, added contacts and created meetings but my invitees are not receiving my text messages

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David
Community Manager
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Del67658Community Member
asked in How Do I...?
Time zone incorret in my confirmation email

Hi,  I’m enjoying calendrly but when one of my customers makes an appointment I get a confirmation which is great BUT the time is not NZ time.  I’ve a lot of appointment set up so I don’t want to remake the options.  I’ve looked on the forum and that was not helpful. Can I please get assistance 

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David
Community Manager
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Sarah60031Community Member
asked in How Do I...?
Calendar Invite doesn't generate invite in my calendar

Hi - When I have people create a meeting from my calendly link it doesn’t auto-generate an invite.  Is there a way to override this?  Other people in my organization it works

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David
Community Manager
DavidCommunity Manager
published in Featured Tips + Tricks
Adding Calendly to your Website

Hey CalPals!Simplifying the scheduling process on your website is easy with Calendly Embeds. Whether you're offering clients the ability to book meetings directly or guiding them through a routing form, embedding Calendly into your website streamlines the booking experience, keeping users engaged without the need to navigate away.With flexible embedding options and seamless integration, this feature enhances the user experience while saving you time.Ready to get started? Follow the simple steps below to add Calendly to your website and make scheduling a breeze for your customers!Who Can Use This?Calendly’s embeds are available on any of our plans! ​​​​Have questions on our plans? Feel free to check out our pricing page! First, you’ll want to choose what you want to embedThere are two ways to embed Calendly on your website:Landing page - Let users to choose from all your event types. Select the gear icon on the top right of your personal event types Select Add to website Booking page

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Todd75416
Calendly Connector
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Matej04877Community Member
asked in How Do I...?
Why are meeting polls not available in the free account? [BUG]

Meeting polls are listed as a free feature, however when creating one you get an error that “Select at least one host” which as a free member you are not able to.Thanks for looking into this.  

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bbzbaliCommunity Member
asked in How Do I...?
How can we change the time duration of an existing Calendly meeting?

Hi everyone, we use Calendly for booking appointments with our clients – fully connected to Microsoft Outlook. Previously, we used Microsoft Bookings. Here’s the issue:Our appointments are set to a default duration of 2 hours, which is appropriate for many sessions.However, some appointments end up being shorter or longer in reality.So far, we haven’t found any way to manually adjust the duration of an existing booked appointment – either in Calendly or via Outlook.This creates two major problems:Available time slots remain blocked in the calendar when the actual session was shorter Or the appointment runs longer and overlaps with another bookingBoth cases result in lost bookings and revenue, which is becoming a serious issue for us.My question: Is there any way to manually change the time or duration of a booked event, without cancelling and rebooking it?We’d really appreciate any help or suggestions – thank you!

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lwcCommunity Member
asked in How Do I...?
Which benefits does the Free Calendly version have over Google Calendar Appointment Slots?

Hi, can you detail what does the free version provide that Google Calendar Appointment Slots don't?I mean, other than SEO link and logo.Thanks!

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David
Community Manager
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Francois85316Community Member
asked in How Do I...?
prise de rendez vous en juillet

Bonjour , je ne parviens pas a ajouter un rendez vous a partir du 18 juillet . A partir de ce jour il n’y a plus aucun créneau disponible , or sur mon Google agenda les journées sont libres …. S’agit t’il d’un paramètre de disponibilité ? En vous remerciant . Francois 

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David
Community Manager
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Raleigh52052Community Member
asked in How Do I...?
Set Max Meetings Across Event Types

I am looking to set a max number of meetings for my team members across the several event types we have. I have seen this topic come up several times within the Calendly Community threads. Is there any resolution to this issue?

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David
Community Manager
David
Community Manager
DavidCommunity Manager
published in Featured Tips + Tricks
Using Workflows to Notify Your Team Members

Need to keep people in the loop who aren’t part of your Calendly organization? With Calendly Workflows, it’s easy to automate email reminders - even to external contacts. Whether you're notifying a colleague, client, or anyone else outside your team, the “Email Reminder to Someone Else” workflow ensures they stay informed without manual follow-up. Who Can Use This?Calendly’s Workflows are available to anyone on any of our paid plans.Have questions on our plans? Feel free to check out our pricing page! Want to learn more about Workflows?You can learn more by going to our help center here: Workflows overview To set up this specific workflow, follow these steps: Select the workflow that matches what you’d like to do, you have an option between a: Reminder, Follow-up and a Cancellation Notification.   Here, I selected ‘Email Reminder to Someone Else’. It then brings me to a page where I can customize the name, timing, content and which events it applies to:In my case, I’ll change the name

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David
Community Manager
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Shane07120Community Member
posted in How Do I...?
Edit the way the event displays on calendar

This might help some people. To adjust the title of the calendar event that shows in your calendar you have to set the Title in the calendar invitation under basic notifications.Go to event setting  Notifications and workflows Basic notifications  Calendar invitation That will allow you the ability to customize the event title as you want it.  

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David
Community Manager
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Meester53810Community Member
asked in How Do I...?
round robin bug

am i the only one experiencing difficulties with a round robin function? if i want to schedule a colleague it works perfectly, but if i put the same colleague, solo, in a round robin, he has a completely different availability (much more)

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David
Community Manager
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Christie.bCommunity Member
asked in How Do I...?
Calendly billed me twice without warning

I was charged twice by Calendly for the ‘Standard Yearly’ plan which I didn’t upgrade to. I’ve been billed $120 USD and $139 USD on the same day for the same product. (Which is $385 AUD out of the blue).The only thing I did differently that day was add more meeting types and change my working hours.As far as I'm aware, I’ve been using the free plan until this.I’ve reached out via their chatbot, their AI Agent (which was comically bad) and sent an email to billing@calendly.com. No response or confirmation my email’s been received.I didn’t agree to a paid account, nor was I shown a clear prompt or confirmation that enabled billing. Their terms and conditions are hazy on this too.How can I request a refund based on the lack of clear upgrade confirmation and transparency?

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David
Community Manager
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Christina40847Community Member
asked in How Do I...?
Outlook & Calendly Not Synching

My Outlook is not linking with my Calendly. My Calendly was working perfectly until about 1.5 weeks ago. I had not changed my settings at all. When I block off a few times on my Outlook, it does not block off the times in my Calendly. Based on the “Integration & Apps” tab on Calendly, my Outlook is indeed connected to my Calendly. I even removed my Outlook from the Calendar Settings subtab within the “Availability” tab and added my Outlook calendar back in but nothing has changed.

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Manish55328Community Member
asked in How Do I...?
Is There an Issue with the Calendly Link?

Hello all,Just wanted to check—is there an issue with the Calendly link? When I try to access it, the page loads but appears unstructured and a bit hard to navigate. The calendar interface doesn’t seem to be displaying correctly.

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Donna64565Community Member
asked in How Do I...?
Changing scheduled event by 15 minutes

Hi,Many times we have to update a booked calendly event by 15 minutes earlier or later. We can’t do this on Calendly bec the reschedule won’t show the time as available until you cancel and then the automated emails go out and it becomes very confusing for client. What is the best way to handle this - we call our clients and tell them the updated time and that they may be getting automated emails (36 hours and one hour) before event with original time but to disregard that - not ideal. Is there a way to make a small time adjustment on a scheduled event or is there a way to have calendly NOT send reminder for a specific scheduled event?

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David
Community Manager
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Michelle14461Community Member
asked in How Do I...?
My calendly is not opening

Hi, I’m having issues opening up my calendly. This is frustrating because I’ve been paying for this service for a little over a month now and it’s only now now been acting up (after years with no issues with the free plan). It’s not my internet as everything else is working fine with my connection.

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David
Community Manager
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Zelda52302Community Member
asked in How Do I...?
Wallet Verification with Crypto Wallet Authenticate

I have received a few emails from Calendly about this.  I do not use crypto and there is nothing booked on my calendar. The email appears to be from Calendly, and reads:This is a friendly reminder that your Wallet Verification with Crypto Wallet Authenticate is at 06:30 (Pacific Time - US & Canada) on Monday, June 16, 2025. Does anyone know what this is? I never agreed to link anything!

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David
Community Manager
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Jensen37314Community Member
asked in How Do I...?
Preventing customers from booking an certain event (but allow me to manually add events of that type)

I provide services by phone and on-site at my customer’s home. I allow customers to book phone calls through the online scheduler, but only book in-person sessions after talking with the customer directly. How can I add an on-site appointment manually into Calendly without allowing for that appointment type to be bookable from my public Calendly site?

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David
Community Manager
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CLCCommunity Member
asked in How Do I...?
Bring back the old edit layout

My whole screen is taken up with other event types and the calendar edit panel on the right is difficult to navigate with everything else taking up the space on the screen. Please bring back the ability to edit with a full screen. Or at least put the editing tools back over on the left side of the screen. Or give us a choice of layout. This current layout is horrible and distracting.

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