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How Do I...?

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  • 5,852 Replies
2435 Topics
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Guylaine00116Community Member
asked in How Do I...?
Can someone help me? There seems to be a major issue with appointment management on Calendly’s side.

When an appointment is scheduled, sometimes the appointment does not appear on the correct date and time in my calendar, or the person receives a confirmation email with the wrong date indicated. Sometime it’s the wrong day. Like in the booking it says Tuesday 7Pm but in my google agenda it’s Wednesday 5:30 PM ???  Or sometimes the system confirms an appointment on the wrong day. The message says, “Your appointment is on the 12th,” but the actual appointment is on the 13th. It makes it unreliable

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David
Community Manager
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C.CCommunity Member
posted in How Do I...?
New Calendar Edit Layout

I’m not fond of the new UI update on the edit calendar layout (see screenshot). To say I’m not fond it an understatement. I prefer to edit my Calendars on a laptop (because it has a large screen) instead of a mobile phone. This new layout constrains the Edit view to a side bar- as if it were a mobile site. Can we please bring back the full screen view to edit my calendars the way I was able to not too long ago. I’m really curious to know if many people asked for this change?

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Sheri17632Community Member
asked in How Do I...?
Using a person's calendly link to create a different collective group link

I am creating a Calendly Collective to combine two calendars and show available times for both parties. My question: Can I use one of the party’s existing personal calendly link to funnel in to show their available times? So, instead of pulling from their email/full calendar - it would pull from available times shown on their personal calendly link that they have already set up?

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David
Community Manager
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SandraJayneCommunity Member
posted in How Do I...?
Updating Event Link

I have been on hold waiting for an agent to answer via chat box. I am trying to update the actual verbiage of the link itself to reflect the new year- 2025. How do I update this? Each time I attempt this is the message I receive-  Invalid. Please use lowercase only 'a-z', '0-9', '-', or '_' characters

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David
Community Manager
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Aashish68263Community Member
asked in How Do I...?
I moved on from the role but need the same URL that I've used for almost 4 years.

Hi everyone,I recently moved on from my previous role but forgot to delete my Calendly account associated with that email before relinquishing access.I’ve been using the same Calendly URL for nearly 4–5 years and would greatly appreciate assistance in recovering it.Is there any way to regain access to my old URL?Thank you!

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David
Community Manager
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Fellowship88030Community Member
asked in How Do I...?
How do I allow a facilitator to select a time to then use as the group event?

I want to support my educators to schedule sessions in our calendar that then allows the learners to join that group event as invitees.  I am currently using the one-to-one event type for this but thought it would work to schedule an event for multiple attendees.  I am finding that it doesn’t work this way. Does anyone have suggestions for scheduling within a facilitators busy schedule and then adding that time for learners to attend the designated slot? Thanks for any help!

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sarl43343Community Member
asked in How Do I...?
notification de rdv

Bonjour,  Je reçois toujours des invitations /rdv par calendly. c’est une horreur: je n’ai aucun message de rappel sur ma boite gmail et surtout aucune synchronisation sur google agenda? Pourquoi?

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David
Community Manager
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Brian04314Community Member
asked in How Do I...?
Adding calendar invite to multiple calendars

I have my work calendar and my home calendar linked on the view side so I can’t double book myself, but when a meeting is scheduled, it would also be nice for me to be able to add that appointment to more than one calendar, i.e. my work and home calendar. Is there any progress being made on this?I added a 2nd user to my account and made my home calendar the 2nd user, but when I created a collective event it won’t show up on my scheduling link so I couldn’t even use that as a work-around. Is there any progress on being able to link a 2nd calendar for events added? Brian

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David
Community Manager
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Rachel RAUBACHCommunity Member
asked in How Do I...?
EMAIL DE CONFIRMATION APRES RDV

Une personne a réservé un rdv via mon calendrier Calendly. Je n’ai pas reçu d’email de confirmation de rdv et si elle ne me l’avait pas dit, je ne l’aurais pas su. Comment ça se fait et pourquoi je ne reçoit pas la confirmation de prise de rdv?

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David
Community Manager
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CanadaretirementplansCommunity Member
asked in How Do I...?
Hubspot integration Name of the person booking a meeting not showing

When someone is using Calendly by itself (meaning not integrating with Hubspot) the name of the person booking a meeting appears in the calendar (google) such as Bill Smith and (Employee name) in the calendar details it shows the type of meeting. Now when using Hubspot integration the google the meeting changes to show the type of meeting in the calendar and you have to click on the details to find the name of the person. How do we make it work the way it was before Hubspot integration?

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David
Community Manager
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Eline88254Community Member
asked in How Do I...?
Custom duration

I'd like to allow invitees to choose meeting durations. Is this possible with Calendly?

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Dina66040Community Member
asked in How Do I...?
How to reschedule an existing meeting to take place outside of my listed availabilities?

I am looking for an easy way to reschedule an existing scheduled meeting to take place outside of the normally listed availability?Case in point today: client books a meeting at 11:00 am. My normal working hours go to 12:00 pm. He then calls me and asks if we can exceptionally hold the meeting at 12:00. I say yes, go in Calendly, choose the meeting and click reschedule, but I don’t seem to be able to override my normal availability and book it for 12:00 as the option is not available.  I then went into my calendar, that is linked to calendly, to reschedule it from there, but my client did not receive an updated calendar invitation.  For reference, I am on a paying “standard” plan.  I am looking for an easy, user friendly way to do such minor schedule changes - without having to create special events, etc.  Thank you for your guidance!

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upliftinghealthcoachesCommunity Member
asked in How Do I...?
Grouping Appointments by Type

Is there a way to essentially have 2 landing pages within calendly for booking? I work with clients and with practitioners.  I have 7 appointment types for practitioners and would have 3+ for clients.  I’d like to have 1 link to give to practitioners with all their options and 1 link to give to clients with all their options.  Is this a possibility? 

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David
Community Manager
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Vita32335Community Member
asked in How Do I...?
Date shows as "unavailable"

I created on-off events for my students to sign up for a 30-minute meeting. The calendar shows all dates as unavailable stating that the space is reserved for a on-off event. How do I make a simple way for my students to sign up? This is very confusing. 

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David
Community Manager
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Christophe74253Community Member
asked in How Do I...?
Questions générales

Bonjour,Dans la formule à 12€/mois : J'aimerais savoir si votre module permet de régler une prise de rendez-vous ? (payer pour bloquer une date)Comment l'argent des réservations arrive sur mon compte ?Prenez-vous une commission lors des prises de rendez-vous ?Les transactions bancaires sont elles sécurisées ?Pour inclure le module dans Wordpress, il s'agit insérer un code court ou HTML ?Merci

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Richard64337Community Member
asked in How Do I...?
How do I get new meetings to appear on Calendly schedule to avoid getting double booked?

New meetings appear on my Google calendar but they don’t appear on the Calendly schedule unless i go in myself and change the availability. Shouldn’t meetings booked through Calendly appear on the schedule / availability automatically??  I’ve spent ages trying to figure this out!

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Radiorebelde21Community Member
asked in How Do I...?
Visualización mes a mes

Hola, buenos días, soy nueva aquí y me gustaría saber cómo podría hacer para que las personas solo puedan reservar reunión y ver disponibilidad en el mes que estamos.Por ejemplo que ahora mismo solo se pudiera ver enero disponible.

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Adrienne78371Community Member
asked in How Do I...?
Is dark mode available for the site itself?

I am looking around the site and can’t seem to find a dark mode option available for me when I am working on my calendar. Is this supported?

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David
Community Manager
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DepiladoraMarinaCommunity Member
asked in How Do I...?
allow multiple bookings by the same person in one step

Hello programmer team,I need the following function: Allow multiple bookings by the same person in one step.Select multiple event types before finalizing the booking process.This means: One person books several appointments one after the other on the same day. Or on different days (regular customers). But without the hassle of re-entering all contact details for each individual booking. Without starting the entire booking process from the beginning. And without the risk of losing track of when the bookings made so far were in the calendar. This request has already been made 2 (or 3) times in 8 months. When will this important function be available? It is so obvious that this is necessary for regular customers. I cannot expect regular customers to go to the trouble of booking each appointment individually and searching the calendar for a direct connection to previously booked appointments. As a business owner, I run the risk that customers will then book fewer appointments.Thanks from C

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David
Community Manager
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BrettUTCommunity Member
asked in How Do I...?
Calendly not sending meeting emails

I do see previous topics on this, but they are closed and none specifically address the question I have.The vast majority of the time, a person setting up a meeting gets the Outlook invite, I get the Calendy notification email that a meeting has been set up, and it appears in the Meetings section of my Calendly account - great.Occasionally, though, none of the confirmation emails/invites are sent, but the meeting does still show up in my Meetings section. I think the meeting generally appears on my calendar, but I also recall a few times when it did not appear after they booked the meeting.My question is this:  How can I (and if I cannot, why) manually resend the meeting invite emails to a client from the Calendly Meetings page?  If the meeting is on my calendar, easy, I can send it from there, but when/if it is not, there should be a way to manually get the invite sent out without telling them to go through the booking process again just because there’s no way to resend what should ha

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David
Community Manager
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Aardvark2025Community Member
asked in How Do I...?
Lost Feature: Multiple Availability Definitions

I used to have 4 different “availability” definitions that could easily be adjusted once, in one place, and those adjustments were applied to all the different events that used that specific availability.Think:  1) Open for Public Calls;  2) Open for Client calls (more availability that is NOT open to the public);  3) Open for Community Member Calls (different from the first 2);  4) Available for Friends and Family (even less restrictions); 5) Per-Call ConsultsEach of these Availability Definitions were used in one, two or 4 different events, making it easy to adjust “When I’m Available to the Public” and know that all the various events (and links) out there in the world would be correctly adjusted going forward. Now all that functionality is gone and I have just 1 “Weekly Hours”.Meaning, I have to adjust each Event individually.That was a dumb change.  Please bring it back.

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Gullu30640Community Member
posted in How Do I...?
Feature Request: Ability to change Google Calendar Invite and have Calendly Recognize

Hi, Two feature requests with a theme If I delete a calendly invite from Google Calendar it sees this and give me a cancellation notice.  if I try to move the event on Google Calendar to a different time it does not recognize this change.  The google calendar invite has a reschedule link but that limits me to the parameters of that meeting type.  I set certain office hours for clients, but occasionally I will schedule outside those hours.  Why not allow Calendly to just match the change from the calendar? This is a general theme for me as 80% of my clients schedule themselves within those set hours, but when I schedule myself or reschedule someone, I should be able to easily override those hours and other parameters (like max # of meetings or buffer)  This is actually a HUGE hassle for me since I rely on text reminders, reconfirmation and payment workflows so if soneone wants to reschedule outside the parameters of that meeting type i have to manually go into the meeting type and make

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Sarah50301Community Member
asked in How Do I...?
How can I disable the “reason for reschedule” field?

Is there a way to turn this field off? 

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fraymundo00Community Member
asked in How Do I...?
How do I make an event type available only to certain potential invitees?

Hi,I have two event types for my office hours: an In-Person Meeting and an Online (Zoom) Meeting. I want only certain potential invitees to have access to the second event type (i.e., Online Meeting). Is that possible? If so, how do I set it up?Thanks!

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David
Community Manager
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BBMCommunity Member
asked in How Do I...?
Why doesn't Calendly accept Apple Pay or Google Pay through the Stripe Integration?

Hello !I've integrated Calendly with Stripe and I have Apple Pay and Google Pay activated in Stripe, but when I book an appointment and try to make a payment from my phone, I’m not given the option to pay with Apple/Google Pay.When will Calendy enable Apple Pay, G Pay and Cashapp pay within the payment UI?Thank you very much in advance!

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