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Shane07120Community Member
 How Do I...?
Edit the way the event displays on calendar

This might help some people. To adjust the title of the calendar event that shows in your calendar you have to set the Title in the calendar invitation under basic notifications.Go to event setting  Notifications and workflows Basic notifications  Calendar invitation That will allow you the ability to customize the event title as you want it.  

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David
Community Manager
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Meester53810Community Member
 How Do I...?
round robin bug

am i the only one experiencing difficulties with a round robin function? if i want to schedule a colleague it works perfectly, but if i put the same colleague, solo, in a round robin, he has a completely different availability (much more)

195
David
Community Manager
hilaryyeg
Employee
hilaryyegEmployee
 API + Webhook Help
New Event Type Management APIs

Hey developers! We’re excited to share that we’ve released a new set of APIs that let you create, update, and configure one-on-one event types, directly within your own interface.These endpoints are ideal for embedding the Calendly setup experience (with limited event type configuration) into your app or platform, so you can enable users to set up Event Types and streamline the onboarding experience.New endpoints:Create a new Event Type:POST /event_types Update an existing Event Type:PATCH /event_types/{uuid} List Event Type availability schedules:GET /event_type_availability_schedules Update Event Type availability schedules:PATCH /event_type_availability_schedules List user meeting locations:GET /locationNote: the Create/Update Event Type endpoints support one-on-one Event Types only, and are limited to basic field configuration (owner, title, description, duration, duration options, locations, visibility, color, locale). LinkedIn Premium Business used these APIs to power a new Calen

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hilaryyeg
Employee
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Christie.bCommunity Member
 How Do I...?
Calendly billed me twice without warning

I was charged twice by Calendly for the ‘Standard Yearly’ plan which I didn’t upgrade to. I’ve been billed $120 USD and $139 USD on the same day for the same product. (Which is $385 AUD out of the blue).The only thing I did differently that day was add more meeting types and change my working hours.As far as I'm aware, I’ve been using the free plan until this.I’ve reached out via their chatbot, their AI Agent (which was comically bad) and sent an email to billing@calendly.com. No response or confirmation my email’s been received.I didn’t agree to a paid account, nor was I shown a clear prompt or confirmation that enabled billing. Their terms and conditions are hazy on this too.How can I request a refund based on the lack of clear upgrade confirmation and transparency?

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David
Community Manager
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Christina40847Community Member
 How Do I...?
Outlook & Calendly Not Synching

My Outlook is not linking with my Calendly. My Calendly was working perfectly until about 1.5 weeks ago. I had not changed my settings at all. When I block off a few times on my Outlook, it does not block off the times in my Calendly. Based on the “Integration & Apps” tab on Calendly, my Outlook is indeed connected to my Calendly. I even removed my Outlook from the Calendar Settings subtab within the “Availability” tab and added my Outlook calendar back in but nothing has changed.

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Manish55328Community Member
 How Do I...?
Is There an Issue with the Calendly Link?

Hello all,Just wanted to check—is there an issue with the Calendly link? When I try to access it, the page loads but appears unstructured and a bit hard to navigate. The calendar interface doesn’t seem to be displaying correctly.

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Donna64565Community Member
 How Do I...?
Changing scheduled event by 15 minutes

Hi,Many times we have to update a booked calendly event by 15 minutes earlier or later. We can’t do this on Calendly bec the reschedule won’t show the time as available until you cancel and then the automated emails go out and it becomes very confusing for client. What is the best way to handle this - we call our clients and tell them the updated time and that they may be getting automated emails (36 hours and one hour) before event with original time but to disregard that - not ideal. Is there a way to make a small time adjustment on a scheduled event or is there a way to have calendly NOT send reminder for a specific scheduled event?

71
David
Community Manager
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Michelle14461Community Member
 How Do I...?
My calendly is not opening

Hi, I’m having issues opening up my calendly. This is frustrating because I’ve been paying for this service for a little over a month now and it’s only now now been acting up (after years with no issues with the free plan). It’s not my internet as everything else is working fine with my connection.

5411
David
Community Manager
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Kat80636Community Member
 API + Webhook Help
400 error, invalid parameter on "organization" yet "organization" is required

If I go here: https://developer.calendly.com/api-docs/6rb6dtdln74sy-list-groups It says:“Query Parametersorganization, string, required, Return groups that are associated with the organization associated with this URI” The words “query parameters” normally mean a parameter that is in the URL, after a question mark, therefore I try: curl -vvv  --request GET --url "https://api.calendly.com/groups?organization=DCF*******7OLC" --header 'Authorization: Bearer {hidden}' --header 'Content-Type: application/json' But I get a 400 error. Since I’m using the -vvv flag, the full response is:  Note: Unnecessary use of -X or --request, GET is already inferred.*   Trying 172.64.146.81:443...* Connected to api.calendly.com (172.64.146.81) port 443 (#0)* ALPN, offering h2* ALPN, offering http/1.1* successfully set certificate verify locations:*  CAfile: /etc/ssl/cert.pem*  CApath: none* (304) (OUT), TLS handshake, Client hello (1):* (304) (IN), TLS handshake, Server hello (2):* (304) (IN), TLS handshak

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Zelda52302Community Member
 How Do I...?
Wallet Verification with Crypto Wallet Authenticate

I have received a few emails from Calendly about this.  I do not use crypto and there is nothing booked on my calendar. The email appears to be from Calendly, and reads:This is a friendly reminder that your Wallet Verification with Crypto Wallet Authenticate is at 06:30 (Pacific Time - US & Canada) on Monday, June 16, 2025. Does anyone know what this is? I never agreed to link anything!

241
David
Community Manager
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Jensen37314Community Member
 How Do I...?
Preventing customers from booking an certain event (but allow me to manually add events of that type)

I provide services by phone and on-site at my customer’s home. I allow customers to book phone calls through the online scheduler, but only book in-person sessions after talking with the customer directly. How can I add an on-site appointment manually into Calendly without allowing for that appointment type to be bookable from my public Calendly site?

231
David
Community Manager
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CLCCommunity Member
 How Do I...?
Bring back the old edit layout

My whole screen is taken up with other event types and the calendar edit panel on the right is difficult to navigate with everything else taking up the space on the screen. Please bring back the ability to edit with a full screen. Or at least put the editing tools back over on the left side of the screen. Or give us a choice of layout. This current layout is horrible and distracting.

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Willi48445Community Member
 How Do I...?
Adding an additional host ...

I can not set one on one meetings anymore with my Essentials plan. What is going on? The error message says, that I should change my prize plan and add another host. I don’t understand. Thank for your quick help. Willi

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David44266Community Member
 API + Webhook Help
Feature Suggestion - customizable field names for url parameters

When prefilling Calendly forms, the url parameters codes are not customizable (i.e., first name is first_name, custom question 1 is a1).  It would be great if we could set the url field code dynamically for integration with vendors who push data in a set format (yes, requested the opposite with those vendors as well).  For instance, instead of using “a1” as the field parameter, allow user to change it to a custom name.

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Izabela41206Community Member
 How Do I...?
Blacklisted Emails (Poland)

Hello,We are your clients and use several profiles, each of which is experiencing the same issue with receiving notifications when a booking is made. The problem is occurring more and more frequently, and in recent days it’s been happening daily, which significantly affects my work.I have contacted your support team via live chat multiple times, and I always receive the same excuses. I have now reached out to my domain host, and here is the response I received: Dear Sir/Madam, the issue lies with the sender’s server. It is currently listed on multiple external public blacklists:https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a149.72.200.43&run=toolpageOn our side, we cannot add an exception for such a server as it would expose our clients to spam from that source. This issue must be resolved by the sender by delisting their IP address from these public blacklists or by changing the IP address used for sending. This is not something we can fix on our end.Calendly’s servers ha

91
David
Community Manager
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Kim53806Community Member
 How Do I...?
Cannot access Calendy account and meeting links don't work

When I try to access my Calendly page, it comes up with a blank page.  Same applies to when I send my Calendly meeting links to people.  They try to access and get a blank screen.  Various browsers have been tried with no luck.

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David
Community Manager
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reserva58533Community Member
 How Do I...?
Problema de visualización en algunos navegadores

Desde ayer por la tarde nos están reportando multitud de errores con links que no funcionan (se queda la página en blanco) o con enlaces que se abren pero se ve todo descolocado. He probado en Safari y sin problema, y desde Chrome se abre bien desde un PC, pero desde Android siguen apareciendo errores.

81
David
Community Manager
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Stephen50310Community Member
 How Do I...?
Is Calendly down?

CAnt log on, access the link or even go through the websit?

301
David
Community Manager
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Dale - The Career CoachCommunity Member
 How Do I...?
Link not working unless the click accept

I have a free account and am just getting started using online calendering. - I’ve used the Calendly scheduling link successfully for the past couple months. Yesterday a user reported the link was not working - no further information was provided. I asked a friend to try to schedule. They reported that “something weird” is popping up but they were able to bypass it if they clicked “accept” - they did not get screen shots. I compared the link I have been sending to the link on my page, and they were identical. I sent the link to my personal email and was able to schedule with no issues. I would appreciate help from the community…. Thanks!!

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David
Community Manager
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James64740New Community Member
 API + Webhook Help
Need to add Buffer when creating a one--off event type via API

I am struggling to come up with a solution on this.I created a booking page where a customer can choose topics they need help with, each topic has a set duration, so my first issues is I need to dynamically set the event duration. The second issue I have is I have a system knowing which agents are skilled on each topic, so some of the choices may require multiple agents to attend the meeting.I can accomplish both of these issues by creating One-Off Event Types using the API and can do collective events when multiple agents are needed, which is great.The issue I have now is I need to be able to set buffers on these event types, or my agents are going to be bombarded with bookings with no breaks potentially.I really don’t like butting 2 events together as a lot of our sessions do take longer than expected as these are onboarding/support sessions, and we can run into issues if a customer only books a 15 minute topic, and we run into an unexpected issue, which does happen frequently.I also

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Privatkredit22064Community Member
 How Do I...?
stripe

Always trouble with these providers. Why isn't Stripe working? I can't click on it; it's not active.

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Lea18073Community Member
 How Do I...?
Connection between sub-calendars and events

Hello,I have the standard version. I have added my Google Calendar to Calendly.With my email address on this calendar, there are 3 sub-calendars included corresponding to 3 different people.How can I have the 3 sub-calendars available so that I can match them with my events ? I can only see one of them.How can I connect them to existing events ? I do not see the information given for that on my interface.Thanks for your help.

305
David
Community Manager
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Filip88641Community Member
 How Do I...?
Reminder emails

Hello,Several of my recent clients have reported that reminder emails sent from notifications@calendly.com are landing in their spam folders. This issue didn’t occur before. It seems to have started recently.What might be causing this and how to prevent it? Thank you.

141
David
Community Manager
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Crystal74241Community Member
 How Do I...?
Why is my booking page showing no available times for my events?

When I click my link, it is stating there are no time slots available - I checked my settings and everything is correct but still says no times are avaailble for June. 

231
David
Community Manager
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Michele66832Community Member
 How Do I...?
View Attendee's Time Zone

I used to be able to get information about someone who has booked an appointment that included what time zone they are in. This is very valuable information to me and since the latest update, I cannot find that information now.Am I just not looking in the right place? Anyone know how to find this info now?

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David
Community Manager
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