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3310 Topics
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Riley13654Community Member
asked in How Do I...?
SMS not sending to host

Hey, I have set up an event and used my personal phone number (have quadruple checked it’s correct and also twilio verifications come through to my number fine). I have set it to text booking confirmation to my phone, but none come through. I tried setting it to my partners phone number and they went through fine, i set it back to mine and nothing. Calendly workflow confirms they’re being sent, but not recieved to my phone. Anyone able to help? 3 x Calendly agents told me they can’t do anything (i asked for them to reach out to twilio directly given they’re a customer of them, but they wouldnt respond to that question and kept telling me that they’re unable to do anything, despite me asking them to contact the department that manages the twilio account, i asked to be put in contact to a director (they only offered a manager that would maybe get back to me after 48 hours+), I did this over 3 hours until i needed to head off to work so if you work for calendly and are reading this, that

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David
Community Manager
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Alice10743Community Member
asked in How Do I...?
sms/test field

Hi, is it possible to customize the “Send text messages to” field into the invitee questions?If i add a workflow to send sms messages to invitee the system add this field but is not clear for users..and they may not enter this field for fear of receiving unwanted text messages…In Italian this field is translate in a way that is not clear for people why they have to insert the phone for text messages..it would be much easier to just change it to "enter phone number" or "telephone"…is it possible?thanks 

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floyckCommunity Member
asked in How Do I...?
When is Dark Mode available

Hi!I am a big fan of Dark Mode, every platform or device I have is set to Dark mode because the white of pages really triggers me and overstimulates me.My question is when Dark Mode available on Calendly?more specifically the booking page because my linktree is also set in Dark mode but for me it would be better if it was available overall the platform.It would be fun if Dark mode became available which i can set Dark mode as default and visitors can toggle it back on to light mode when they prefer, or even for some users System default (on which device they are working on)

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Susan66503Community Member
asked in How Do I...?
Change of email Domain

Hello,My email was recently migrated from Office 365 to Zoho and I am unable to log in to Calendly. Would appreciate your help as my calendly link doesn’t allow work nor allow me to log in.

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David
Community Manager
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Christopher33278Community Member
asked in How Do I...?
Round Robin with no mandatory host

I know that I am so close to getting a great calendly set up but I’m stumbling in the final spot.Can you set up a calendly to route logic by state that the person is scheduling the meeting in, then have a round robin for each state? - DONEAnd the final question is can you have the round robin be set up for a non guaranteed host every time, but only a host from the round robin team?  Each state will also vary on who is in the round robin team.Currently, it is set up so I or another person has to attend every meeting.  Which isn’t convenient, and doesn’t distribute the inbound sales leads like I am looking to do.  How do I change this setting?

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David
Community Manager
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Nebraska ParkourCommunity Member
posted in How Do I...?
Feature Request: Split Invitees Into Different Groups / Groups A and Group B

TLDR: We would like to be able to group and limit invitee slots into “Group A” and “Group B” (and multiple other nameable variations).Example below:For a 3-hour event, we have hourly sessions at 4:30, 5:30, 6:30 PM. In each hourly session, we have 16 invitee slots.We would like to split these 16 slots into “Kids class” and “Adult Class” with 8 participants per class. This ability would allow us to cap each group so we don’t have 15 kids and 1 adult.This could be useful for other users to group signups with examples like:Breakout Group 1 & Breakout Group 2  Interview Group 1 & 2 

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David
Community Manager
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Jan46443Community Member
asked in How Do I...?
Can I use one set of date specific hours for all event types?

I am the only person using my scheduler.  Would like to apply a single set of date specific hours to all event types.  Is this possible?

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Chad84182Community Member
asked in How Do I...?
Availability not showing up on scheduling calendar.

Some changes to availability are not reflected in my scheduling calendar. I tried to make a couple of hours available on Sundays and it’s not showing up. Active events are set correctly. If I make changes to other days, they show up, but it won’t show Sunday availability. There are no conflicting events in my synched calendar.  There are no date overrides. 

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study_ceipCommunity Member
asked in How Do I...?
How to : Video meeting : Teams and Calendly

I am having an issue with Calendly and Microsoft teams. When a meeting is scheduled, I get the error message : Sorry, this web conference link no longer exists.You are logged in as ****** This message is only visible to you."We couldn’t retrieve the web conference link associated with the scheduled event. Contact your invitees or update the calendar event to add new web conference details."Please help, thank you

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David
Community Manager
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KellyCubillosCommunity Member
asked in How Do I...?
How can I bring data from an external form to Calendly

How can I bring data from an external form to Calendly so that when it is filled out and sent, it takes me to Calendly but this information that the client already filled out in the previous form appears immediately in the fields of the Calendly form.

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David
Community Manager
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Alan27882Community Member
asked in How Do I...?
Can you connect a specific event type to a specific google calendar?

I have an employee and would like to connect his google calendar (which is already integrated with Calendly) to a specific event type that we have, since he is responsible for providing that service alone (not any of our other event types). Is there a way to do this? (I don’t want to connect his calendar to all event types that we have set up, just to one in particular.) Does anyone know how to do this in Calendly? Thanks

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Arthur75483
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Jane78166Community Member
asked in How Do I...?
Why is the appointment booked not showing in my clients calendar but it is showing in mine?

My clients use the link to select a timeThe booking comes through to my calendar but does not seem to send to theirs so that they can accept itThis happens inconsistently also, sometimes I see their acceptance and other times not.  Where can I check t=if I am doing something wrong in the set up?

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Elliott25633Community Member
asked in How Do I...?
How to change the name of my calendly notification variables

Hi guys, I recently changed the name of my company and forgot to update it on calendly.The variable “event organizer name” is coming up with the old business name, so when people book an appointment their email and text reminders are coming up with the old business name, not the new one… I’ve looked everywhere to try and change this, any help?Thanks!       

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David
Community Manager
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visuallyleonidaCommunity Member
asked in How Do I...?
How to

HiI just created an email for my website. how can I direct it for calendar booking? As of this time I'm still receiving the bookings in my personal Gmail account.Thanks Sincerely,Nida

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David
Community Manager
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LeahA6432Community Member
asked in How Do I...?
Date availability

Long-time Calendly user here. I have set up a new event in Calendly but cannot get the date to show up as available on the calendar. Would be grateful for any suggestions to resolve this.  

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Ali28113Community Member
asked in How Do I...?
How to Stop Host Notifications for New Bookings, Cancellations, and Reschedules

Hi Calendly Support,I would like to stop receiving notifications as the host for new bookings, appointment confirmations, cancellations, and reschedules. Right now, invitees are receiving notifications, which is great, but I would prefer not to get notified about these updates. I can see any changes reflected on my calendar, and that's sufficient enough for me. At the moment, I’m receiving too many notifications, and I’d like to disable them entirely.Could you guide me on how to adjust my settings so I no longer receive these notifications?Thank you!

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David
Community Manager
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Ville Saint-JérômeCommunity Member
asked in How Do I...?
Can completely booked time slots be displayed as full instead of disappearing?

Good morning,We use Calendly a lot for booking sports time slots. We have a lot of comments (more than hundred) saying that it's confusing to see that there are no time slots available instead of seeing that they are full. This gives the impression that we offer no time slot for citizens. Will an option come soon to display the full ranges instead of making them disappear? THANKS

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ServerCommunity Member
asked in How Do I...?
limit on one appointment per user for several months

Is it possible to make a limit on one appointment per user for several months?

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David
Community Manager
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Marco Buso RCHCommunity Member
asked in How Do I...?
Send Microsoft Teams recording link

Hi,we have recently set up training sessions with Calendly through Microsoft Teams calls. Invitees are normally people which does not belong to our organization. How could we send the Microsoft Teams video recording link to all invitees at the end of the call with the follow up email?Thanks for your support.Marco

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David
Community Manager
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Gordon85755Community Member
asked in How Do I...?
This Calendly URL is not valid

I’m trying to inline embed the Calendy app on my website, but the calendar never loads.  I always get the error This Calendly URL is not valid, then when I log in to Calendly to find out more, it says calendly.com refused to connect.This has been driving me nuts all day, does anyone know how I can fix this please.Thank you.

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Gene01250Community Member
asked in How Do I...?
Where am I able to find "Minimum Notice" in settings?

 I am trying to avoid same day appointments but am unable to locate within Settings.  Is this option available on the free version?

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David
Community Manager
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Mid-State75176Community Member
asked in How Do I...?
Maximize availability with maximum number of invitees at any given time

I can have a maximum of 10 invitees at any given time. I have to allow a 2 hour duration for each invitee, but I do not want to schedule in 2- hour increments (I DON”T want ten people from 8-10, another ten from 10-12, another ten from 12-2, etc.). I want to stagger start times in 15 minute increments always making sure there are a maximum of ten invitees at any given time.If I set 15 minute increments, with a 2-hour duration and a max of 10 invitees, does Calendly keep track of the number of invitees at all times to ensure there are no more than 10 at any given time?

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David
Community Manager
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Rachel55626Community Member
asked in How Do I...?
Question about Salesforce / Rescheduled Meetings

Hello, I’m new to the Calendly/Salesforce integration and a little confused by the documentation. Per this article,Rescheduled meetingsWhen a meeting is rescheduled: Salesforce updates the canceled event record. You can display the rescheduled details by editing the page layout. The rescheduled event will still have "canceled" in the title. A Salesforce Administrator can customize the CancelEvent flow to change the default title. My question is, does this create a whole new entry for the Rescheduled meeting and then add “Canceled” to the title of the original meeting? A related question: Are the options to update the CancelEvent flow to either add “Rescheduled” to the title OR to delete the record? Or would it be possible to Delete deleted items and add “Rescheduled” to rescheduled ones? 

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Austin
Community Manager
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Alessandro21676Community Member
asked in How Do I...?
Sharing one-time link on behalf of others

Hello!I’m a Product Manager exploring whether Calendly could be a suitable solution for a specific use case in my organization, which provides consultancy services for freelancers.Here’s my question:Is it possible for a Calendly user within our organization to share a one-time scheduling link for another Calendly user’s availability with customers? To provide some context:Our customers need to schedule appointments with their designated Consultant. However, to avoid overwhelming the Consultants, our Customer Success team acts as a filter and facilitates the scheduling process.Here’s the workflow I envision:We’d use one of Calendly’s paid plans to set up individual profiles for each Consultant. When a customer requests an appointment, the Customer Success team would share a one-time link for the relevant Consultant’s availability. This ensures the link is only usable once and prevents it from being reused for unsanctioned scheduling.If one-time links shared this way are not possible, ma

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David
Community Manager
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LucentClinicCommunity Member
asked in How Do I...?
Calendar showing as available, but i have marked days as unavailable

I have edited my availability to suit some dates that I am unavailable, followed steps I found on google, and saved. No issues… however I have just received a booking for one of the dates I had makes as unavailable, and I am still able to view and book all other time slots within my unavailable dates. what have I done wrong? 

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