Get Help. Give Help.

How do I edit the description for my event?

My customer (who uses Calendly pro) is currently experiencing an issue where his customers are not able to book him. I get the issue below (Error server 500). In the other pictures, I have left the network traces. This have been ongoing for 3 days, and we use calendly for his barbershop and he is not able to work properly anymore.The payload;{    "analytics": {        "referrer_page": "profile_page",        "invitee_landed_at": "2025-10-05T23:53:01.848Z",        "browser": "Chrome 140",        "device": "undefined Windows 10",        "fields_filled": 2,        "fields_presented": 0,        "booking_flow": "v3",        "seconds_to_convert": 29    },    "embed": {},    "event": {        "start_time": "2025-10-08T12:00:00-04:00",        "location_configuration": {            "kind": "physical",            "location": " 2003 Rue de Chambly, Montréal, QC H1W 3J3",            "data": "I/CQPPdzg+cFiBzioFT1LT8fB+y1IhxrLihxxFixKHLjC4xh+7uUllQF6WgZ+bgxOacrS5lUCpDzmgUXd1CJY0og8lF9l4O93qKiWbOvdPPQ

Tried to do a lot of searching here and across the internet but couldn’t seem to find a solution to this specific problem. Basically, Calendly says I’m unavailable at a certain time due to a busy event in my connected calendar (screenshot 1). However, there is no event whatsoever at that time in my connected calendar (screenshot 2).Not an issue with cookies or cache or anything like that. Disconnecting the calendar frees up the unavailable spots, and reconnecting the calendar blocks them off again. Has anyone experienced and fixed this issue? Many thanks. 

I have the Calendly widget embedded on my site. Looks great on desktop. On mobile it resizes the logo really small. Any way to fix this? 

The availability time dropdown gives final selection as 11:45pm. Manually I can key in 11:59pm, but even this does not allow the visitor a 30 min booking for 11:30 to midnight. How do I make my availability till midnight.Actually I want to make it till 1:30am, for which I have created another entry for 12:00am to 1:30 am. 

Problem: I created a Calendly account using my work email. It processed a charge a few weeks ago even though I left that employer in July.It billed my personal card making me doubly frustrated. I tried messaging/emailing support several times with zero response.I want to 1.) cancel the account and 2.) request a refund as it was within the window for a refund (at the time I reached out, at least). Any suggestions? I’m at my wits end. I cannot log into that email anymore and have no way to access it.

Hi everyone, I’ve been using Calendly for client bookings, and it really helps reduce the back-and-forth when scheduling meetings. One thing I’m trying to figure out is how much visibility to give clients beyond just the calendar invite — for example, sharing prep material or making other parts of the workflow more transparent. It reminded me of something we’ve been working on outside of scheduling: in the UAE, we use a simple gratuity calculator tool to give employees clarity about their end-of-service benefits. Just like Calendly builds trust by letting clients pick their own slots, that calculator builds trust by showing clear numbers without waiting for HR. So my question is: Have you used Calendly in a way that improves transparency with clients, not just efficiency? Any integrations or practices you’d recommend to make the experience smoother for both sides?  Would love to hear how others are approaching this!

So what’s happening is:I have bookings on days that I will no longer be available for. I’m changing my availability going forward and so I need to reschedule quite a few bookings, specifically moving Tuesday bookings to Fridays.Below, you can see that my availability is correct for this event type. I changed my schedule in “Working hours” and it appears correctly here.Below, this is the booking page for the event type I am trying to reschedule a booking from. You can see that the availability is correct.Now here’s the problem. I’m trying to reschedule a Tuesday booking to Friday. But here’s what I see when I try to do that:Am I losing my mind? It’s showing my prior availability schedule, not the current availability, even though I’ve updated the “Working hours” schedule that is tied to this event type.Hopefully there’s something obvious that I’m just missing. I’ve double checked that my availability is reflected across every event type. (As, as you can see in the second picture, the bo

I created a new meeting type and I've availability for all days of the week, Saturdays and Sundays included. When I go to view my calendar, my weekends are unavailable. I don't understand why this is happening.

I am a wellbeing practitioner and I sometimes choose to allow my clients to make a donation instead of insisting on a set fee.  Is there a way I can set up Calendly to do this?Thank you.

I have set up about six event types, such as “Discovery Call”, “ Financial Consult”, and so on. I can see them in the Event Dashboard. They are not grayed out.  I cannot locate a toggle switch (to turn on/off) next to the event name.   Are the events on by default after setup?  Why are they not displaying so that a scheduler can use them?  There is only one user, and that is me. Did I need to make an assignment for them to display?  Please help.  

Anyone else feel limited with having to click to see the rest of the options? Clients also go immediately to the calendar to book and are not seeing the full description of events which contain important details I’ve found myself having to clarify in DMs.Preference to scroll rather than click another button to “see more”.Thank you! Would love to see this update as soon as possible 🙏🏽

I’m stumped. I have a group event, and my understanding is that group events should not have the option for invitees to add guests - yet it is showing. There’s no option for me to disable the option for invitees to add guests - but I’m guessing that’s because since it’s a group event it shouldn’t be showing in the first place.Unless the option for invitees to notify other guests of the scheduled event would be more of a “sign up for this” rather than “here’s the zoom link”? Any ideas?I would rather not create a new event link because this has been used to advertise.  

Hola, he intentado mil veces desvincular y sincronizar de nuevo mi Google Calendar con Calendly y simplemente no se corrige el error. Calendly me aparece sin horas disponibles siendo que no hay absolutamente nada en Google Calendar. Y cuando doy click en Calendly, me dice que es porque Google Calendar tiene una cita, repito, no tengo nada.

Hi, everyone.It looks like someone tried to ask this question last March ➡️ That thread is now closed and marked as supposedly “Solved,” but I saw no response other than an assurance that the moderator would check on it. And that’s it. I’ve encountered the same problem and see no solution at all. Nor can I read any of the 400+ replies that supposedly accompanied that thread. Am I missing something obvious?Short version for those who don’t want to click the link: the routing form gives the “+” symbol but not the “1” to make it “+1.” As a result, any American customer who starts to type in their phone number without beginning with a “1” ends up creating a phone number for a foreign country … with a missing digit.Tom

Our company is changing email addresses due to an acquisition. Is there a way to change the email addresses on the backend for all affected employees?

Hello!I am trying to set up my round robin event so that if two people land on my booking page they can each book for the 1pm time slot and they will each be sent to a different sales person. How do I do this?Thanks in advance!

Why are guest emails not searchable in the database? Especially for ongoing clients, we often are adding both spouses to all meetings. It’s a pain to have to go to the CRM to look up the spouses email address each time i book a meeting for the household.Potential solutions1. Add another field that allows searching the contact database2. Allow the creation of a household where both email address would be automatically added. My wife is an attorney and has the same issue with calendly. So it’s a needed feature for most professional services, which I imagine are among your top users.

I have my Calendly booking set up so people can choose either an in -person (in their home) or a virtual consultation.I have the questions set up for people to enter their home address, and I can see that it is there when I'm logged in to my Calendly account, however, that field has disappeared from my actual consultation form that potential clients can see.It was there before when I was testing out Calendly to make sure my settings were correct, and that all the questions I needed were there, but now it is gone from the public-facing view.I wonder if this is because initially I had set up my account with just a virtual consultation option (linked to my zoom account, everything was great), and then went back in a few days later to give potential clients the option to have in-home consultations.Either way, I can see it on the back end in Calendly, but potential clients cannot see that field. Thanks

Olá, bom dia.Há alguma falha no sistema para a fase do pagamento, o cliente preenche os dados e ao clicar em Schedule Event, a pagina não avança. Fica parada nessa opção e o cliente não consegue avançar para a página seguinte para efetuar o pagamento. Poderia verificar o mais breve possível? Obrigada

Hi,How can I get notifications to my phone that someone has booked a Calendly appointment with me. It seems strange that I am not being notified, and only the person who booked the appointment is. Can you all change this situation? It’s inconvenient because I keep having to check Calendly to see if anybody has signed up. Maybe I’ll have to install a different program instead of Calendly because I don’t know how to stay on top of this situation. 

Ever wanted to send a more personalized message to your invitees over text? Wanted to use a custom phone number when reaching out to clients? With the Zapier integration you can do this by using Calendly + ClickSend. Want to learn more about ClickSend? You can visit their website here: ClickSend Before setting up this automation, make sure you have:A ClickSend account (free or paid)A connected Calendly account First, we’ll need to connect both applications to ZapierCreate your Zapier account and head over to this link to connect both Calendly and ClickSend to Zapier: https://zapier.com/apps/calendly/integrations/clicksend  Once they’re both connected, start creating your first Zap! Want to skip a few steps? Use Zapiers Co-Pilot to simplify the setup, you can use one of these AI Prompts to make the process faster:For all Events:When an Invitee is created in Calendly, send a text with ClickSendFor Specific events:When an invitee is created in Calendly, send a text with ClickSend. Add a f

I want to set up the followingBook a meeting with Client Advisor Check conflicting meeting times with Client Advisor and Meeting Room Book Client Advisor - appear in their outlook calendar Book Meeting Room - appear in meeting room calendarI can get the conflict to work but I can only get the booking to go through to either or.  How do I set this up or what is the work around.**To make it easier I have assigned each client advisor with a specific meeting room so this never changes.

How to look up a client by phone number?