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  • 6,496 Replies
2703 Topics
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Voyage52557Community Member
asked in How Do I...?
Mauvaise synchronisation

Bonjour, Calendly ne détecte pas toutes mes indispo noté sur mon agenda Google. J'ai fait la synchronisation et pourtant certains événements ne sont pas détecté ou alors pas à la bonne heure.En l'état je ne peux pas me servir de calendly au risque d'avoir des doublon de rdv. Pouvez vous m'aider ? Je vous remercie ! 

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David
Community Manager
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Jim56748Community Member
asked in How Do I...?
Setting a meeting time with multiple attendees

Hello! We have a team of 10 individuals, and finding a time that we are all available for a meeting can be challenging.  Is there a manner in which a meeting organizer can send out a link to schedule a meeting and Calendly shows to all attendees only those times where all the attendees are available? Thank you.

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David
Community Manager
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Beth17481Community Member
asked in How Do I...?
Calendar for clients show as "no times available for March"

Hi there - for some reason my link shows as “no times available for March”, though I clearly have set up the entire month and saved everything.  I have tried everything I can find on the site for help but nothing is working.  Any ideas?

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David
Community Manager
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Joanne78878Community Member
asked in How Do I...?
instagram book now button

Why doesn’t calendly partner with Instagram so we can use their Book Now button? I’m thinking of going elsewhere since all other major calendar services are listed and not insta!

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Scott32732Community Member
asked in How Do I...?
Change the email meeting confirmations are sent to.

Hi,I used my personal email address to open my Calendly account.However I would like the confirmation emails I receive from clients booking meetings to come to my business email account.How do I go about changing where these confirmations are sent?Kind regards Scott

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Hana20003Community Member
asked in How Do I...?
Round robin reschedule preference option disappeared

I have an issue with the Round Robin from the backend settings point of view. There used to be a setting that allowed clients to reschedule with the original host, but now all of a sudden it's rescheduling with someone different and it's causing chaos and confusion. I always put the setting at “Keep original host” However, I noticed a few dozen instances where it kept getting scheduled to different team members when the client rescheduled. When I went into the Round Robin settings where I usually find the “reschedule preference”, it’s no longer there!  This is the specific setting I mean (that’s disappeared): What was happening before as of a month ago when everything was working fine:Client booked a call with Host #1. Client needs to reschedule, and find another time that Host #1 is available and rebooks the call. What’s happening now (once reschedule preference disappeared)Client booked a call with Host #1. Client needs to reschedule, somehow reschedules with Host #2 or Host #3. Hypo

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David
Community Manager
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Adam08342Community Member
asked in How Do I...?
Calendly Integration with Stripe (avoiding 'guest customers')

Hi! I’m looking to embed Stripe into my Calendly, however my business does not read ‘guest customers’ (IDs that start with ‘gcus_’) properly -- we need them to be regular customers (or IDs that start with ‘cus_’) in order to use my service.  To my understanding, the only way that Stripe integrates is with the former, so we’re unable to use this product. Has anyone figured out or uncovered how I can turn a Stripe/Calendly purchaser into a Stripe ‘customer’ (not guest customer) that shows up as such and not just a ‘transaction’ within the Stripe dashboard?

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David
Community Manager
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Alex76658Community Member
asked in How Do I...?
waitlist

I can see that this has been asked before many times, but I would also love to see a waitlist option and am looking at other platforms to see if this is something others offer..do we know if calendly may be offering this in the coming months?

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Chris GetintheLoopCommunity Member
asked in How Do I...?
How can I get the Meta Pixel events to link the ad campaigns of a particular meeting?

Our setup is this:Calendly booking widget is embedded in landing pages The meetings booked through the widget are round-robined to our team We have Meta ads that take potential customers to the landing pages A Meta Pixel is configured for conversion event optimization The original page urls from the ads contain both utm_ parameters as well as Meta’s own ad set id parametersThe basics are all working:Meetings get booked correctly to our team The meetings have the utm_ parameters saved under Tracking IDs We are getting the booking events on the Meta pixel integration in Meta Ad ManagerHowever, we are not getting individualized campaign data sent with the Meta pixel events. Nothing from the utm_ params or the Meta ad ID params is coming back through to Meta Ad Manager. This is preventing any campaign or particular ad-set optimization from happening.Should we be seeing campaign data in the Meta pixel events? Is there some configuration or setting that has been missed that would allow us to

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David
Community Manager
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Rosboss1Community Member
posted in How Do I...?
Workflow action - add buffer to event

In the options for creating workflows, it would be helpful to have the ability to block off buffer time before and/or after an event - for example, “Prep” and “Post-Meeting” time of whatever lengths (15 min, 30 min, etc.) get added to the calendar when an event is added. Thank you!

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David
Community Manager
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nadams0406Community Member
asked in How Do I...?
Availability Calendar does not match booking calendar

You can see on the left, I have open hours on Wed 2/5. However, no matter what I do, I can not get that to reflect on the booking calendar on the right. 

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mizmaziCommunity Member
asked in How Do I...?
Hyperlink in event description is removed when booked in Google Calendar.

Hi — In my event description, I have include a hyperlink to a resource I’d like to share with the invitee. When the invitee books the event, Calendly creates a Google meeting that includes a verbatim of the event description — but strips away the hyperlink to reveal a 200-character URL. Anyone know a way around this without just removing the hyperlink altogether?  

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DinoCommunity Member
asked in How Do I...?
Change booking page view from month to weekly view/embed calendly in Lightspeed

Is it possible to change the booking page view from month to week?  What I want is a weekview with all days of the week and the available timeslots.Is it possible to embed Calendly on a individual Lightspeed page? I can only add a custom code in the website settings which will apply to all pages. What works is a floating button on all pages or an url in the menu links. 

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David
Community Manager
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James WhiteCommunity Member
asked in How Do I...?
Rebooking controls (rebooking only allowed a set time before the event)

I’m setting up calendly to offer paid one-on-one coaching sessions. The initial set up was very smooth and easy including integration with zoom & stripe but now I’m hitting some issues.  As cancellation policy I would like to offer clients the option to rebook a max of 2 times and only with say 48h notice so there is enough time for the slots to be filled by someone else.  Calendly options on that front are very much lacking, I’m not able to enforce any limitations on rebooking - neither by time (only allowed 48h before the meeting) neither by amount. This essentially means I client could constantly rebook and then change their mind last minute again. Or I have to drop the included ‘rebooking/cancellation’ links and manage it manually - which is what I was trying to avoid of course and the whole reason for signing up to calendly in the first place. Please advise if there are any ways of achieving the above and/or notify your developer team to integrate such features - I’m sure ther

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David
Community Manager
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David24336Community Member
asked in How Do I...?
Automation of suggested times?

I want to use Calendly to email 10 different clients saying “we should meet!” And suggest 3 available times for each. However, there are two problems with the methods I currently know. (1) once I’ve suggested times to client A, I have to manually keep track of those time slots to prevent me from offering those slots to client B. (2) I could send each of these as one offs and block the times, but if the client ignores the email then the times stay blocked off forever.Do you support any kind of automation that would allow me to suggest available times, based on some parameters (including that I haven’t already suggested these to anyone else), and basically have a button in my email that will pick these for me as we’re sending them out? 

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David
Community Manager
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Sally-Anne03754Community Member
asked in How Do I...?
create two event types with different availabilty

Hello Calendly,I have three events and I want to keep them separate in regards to the availability but all events are showing up on one availability.How do I separate them?I want to arrange two groups and one 1-1 event:one for one hour with up to 4 attendees one for two hours with up to four attendees one for a 1-1 call for 20 minutes (the most needed)Thank you in advance,Sally-Anne

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David
Community Manager
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dot832Community Member
asked in How Do I...?
Does Calendly support a geofence?

I need to determine a customer’s distance from my store when scheduling repair appointments. My trip charge will be based on 2 distances, 15 miles or less OR 30 miles or less. I would like to auto calculate the distance based on the street address they provide on the scheduling form. Is their an feature or integration that will allow this?

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David
Community Manager
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Andrea88612Community Member
asked in How Do I...?
Maximum scheduled events per host for round robin

Hello, Can you provide an update on the status of a feature that allows either:A host in a Round Robin event type to set their own maximum daily scheduled eventsA global setting within the Round Robin event type to define a maximum number of daily events per hostThe lack of this functionality creates significant challenges, and I’ve both received direct confirmation and seen community discussions (dating back over a year) indicating that this feedback was under consideration. I’d appreciate an update—ideally with details on whether this is planned for development. Looking forward to your response.

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David
Community Manager
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Caroline26406Community Member
asked in How Do I...?
How long does it take Calendly to sync with changes to Outlook calendar

I sometimes need to book a Calendly event that ‘shouldn’t ‘ in theory be bookable.for example,that’s within the buffer zone of an existing booking,or outside my set available hours,or already has an event booked on my Outlook calendar (ie not booked thro Calendly).So I make the changes that should make the event bookable, for example, I reduce the buffer zones or change my availability or mark as free the Outlook event… and then I wait, and wait, and wait, for the changes to take effect and for the slot I need to show up as free.I refresh over and over, but the troubleshooter still shows the slot as ‘calendar’, or ‘buffer’ or ‘duration’, for ages, then suddenly it’s available. Is there a refresh interval ? How does it work?  In the meantime I have to sit and watch it so that I can book it the moment it shows as free, ie so no one else can book the slot before I do. I didn’t time it but this evening I think it took about an hour, usually it’s more like 5 - 10 minutes. I have a standard

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David
Community Manager
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MichelleHongKongCommunity Member
asked in How Do I...?
Calendly acting like it is bugged

HELP!!!  All of a sudden my Calendly calendars are not synching with my Outlook and Google calendars? Also, my links are appearing blank when someone tries to book a meeting. This is a disaster! Is there a bug out there? What do I do??? 

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David
Community Manager
Kelsi
KelsiCalPal Emeritus
asked in How Do I...?
Why can't I push my scheduled Calendly events to more than one add-to Calendar?

I would like to push my scheduled Calendly events to different add-to calendars based on event type. I upgraded my subscription from the free - basic plan because the Pricing Page  said I’d be able to connect up to six calendars. Why can’t I do this? 

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Grace12577Community Member
asked in How Do I...?
CHF is missing in the scrolled menu

Hi everybody,I’m about to finalize my Calendly. I have connected it to Stripe and my prices are in CHF. When I try to connect one event in Calendly with the right price in Stripe, Calendly does not offer me the possibility to choose CHF…  I have the Standard Plan formula Hope someone can help.  Thanks in advanceGrace

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Christin32643Community Member
asked in How Do I...?
Scheduling Settings aren't working

For one of our Event Types, we’ve set a buffer time of 1 hour after and a Daily Max of 2, but neither of these seem to be working. Is there a way to talk with Calendly to fix this?

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Nadine50051Community Member
posted in How Do I...?
Change of business email address not working even if I change preferences

Hello I changed my cie’s name and logo and email, but when I test booking a with my self in my calendar I keep receivning the notice with the old logo eventhough I changed the image,  the preferences and everything else, does it take a whild befor it applies ?  

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Gaëtan FCommunity Member
asked in How Do I...?
Traduction non complète

Bonjour, Je ne comprends pas pourquoi lorsqu’un prospect clique sur mon lien, il y a des éléments encore en anglais sachant que j’ai tout paramétré en français (et que certains sont en français automatiquement), pouvez-vous m’aider ? Merci d’avance, Gaëtan 

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David
Community Manager
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