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How Do I...?

Trying to figure out how to do that thing? We can help.

  • 3,163 Topics
  • 7,671 Replies
3163 Topics
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Marianne4444Community Member
asked in How Do I...?
Text reminders not working when host schedules appointment

Until very recently, when I, the host, scheduled an appointment with a client, I could type in their email address and phone number and my client would receive an email confirmation and then 24 hours before the appointment, they would received an email reminder *and* a text message reminder. Suddenly, the format has changed and there is nowhere to enter my client’s phone number. This means they now only receive an email confirmation and reminder from me which is very inconvenient as many prefer a text. This is the case even when I’ve updated their contact details to include a phone number. How can I fix this so my clients get both an email and a text message reminder? Thanks!

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Alexey83354Community Member
asked in How Do I...?
how to set a limit for max number of events per event per host for shared event types?

We have a shared event with multiple hosts. It’s possible to setup availability schedule per host. But it seems not possible to set max number of event per host. Limits and Buffers configuration is applicable per whole event type (not on the host level).Example: shared event with 4 hosts. Limit set to max 1 event per day. If one event was scheduled with one host, it will be not possible to schedule this event on this day with the other hosts.It would be nice to know wether you plan to have this functionality in the future. Thank you!

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Camille73272Community Member
posted in How Do I...?
Professional plan vs standard plan

Hello, I am using the Professional plan since +3 year now and I was wondering if there is a difference with the Standard plan except the price ? Thanks !

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David
Community Manager
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BlisshoneymoonsCommunity Member
asked in How Do I...?
fake appointments

We have had 7 fake appointments scheduled this week. The names and emails seem legit. But when we call the customer for the appointment, either the phone number doesn’t work or the person we are calling is adamant that they didn’t schedule with us. Is anyone else having issues? 

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Clémence06561Community Member
asked in How Do I...?
Cookies sur page de réservation

Bonjour, j’ai une question quant à la page de réservation de créneaux qui est postée sur mon site internet (clemencehenrypsychopraticienne.com) : peut-on faire en sorte que l’onglet des cookies n’apparaisse pas ? Cela cache la page de réservation et ce n’est pas pratique, surtout si la réservation se fait sur un téléphone… merci d’avance !  Hello, I have a question about the slot booking page that is posted on my website (clemencehenrypsychopraticienne.com): can we make sure that the cookies tab does not appear? This hides the booking page and is not practical, especially if the booking is made on a phone... thanks in advance!

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LanaCommunity Member
asked in How Do I...?
Book multiple time slots on one event

hello calendly, I have just started to use Calendly for online teaching sessions. I wanted to create a event type where the students are able to pay for a bundle and book multiple time slots under that one event. Is this possible? 

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David
Community Manager
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Pertrice11661Community Member
asked in How Do I...?
Selling products using Events with Stripe Integration

Is there a way for me to configure an Event which includes a Stripe Product.  In the confirmation Event once the Stripe Product is successfully purchased the product (link or pdf) is emailed directly to the purchaser.

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David
Community Manager
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Kristin MagnottaCommunity Member
asked in How Do I...?
how do i check someones availability to schedule a meeting?

New to this platform. How do I use a persons link to see their availability for a meeting? New beginner. thank you,Kristin 

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David
Community Manager
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Melisa87701Community Member
asked in How Do I...?
Can't stop double booking and can I stop the buffers from showing?

I have had calendy and didn’t have these problems in the past. Do you need a paid membership to prevent Calendly from offering appointments when there is something already scheduled (ie double booking). Also i’ve never seen the buffers show up on my calendar before. Buffers were just included in my availability slots.I do have a calendar connected, available hours set up, and i’ve checked settings. When I click on the free busy option it just takes me to which calendar is connected. I have verified that the correct calendar is connected. My goal is to set up 20 min appointments during my available working hours with a 5 min buffer before and after which in theory would allow people to book an appointment every half hour unless I already have something that conflicts with my availability already on my calendar. 

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David
Community Manager
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Moja60852Community Member
asked in How Do I...?
Pufferzeiten - nicht zu Tagesbeginn und -Ende

Liebe Communitiyall meine Events haben Pufferzeiten von 15-30 min. Diese werden wunderbar berücksichtigt. Nun würde ich die Blocker VOR dem Event gerne zu Beginn meiner Arbeitszeit (7h30 Uhr) und NACH dem Event am Ende meiner Arbeitszeit (18h30 Uhr) ausschalten. Wie mache ich dies? Liebe Gruss, Moja

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David
Community Manager
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nikhil.pawarCommunity Member
asked in How Do I...?
Verify my number

When I try to verify my number, the password or OTP isn’t received because my number doesn’t support messages from short codes. Is it possible to receive the verification code from a regular full-length number instead?

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David
Community Manager
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Kathleen73388Community Member
asked in How Do I...?
Help - Can't access the website

Ever since my tech guy tried to connect my Calendly Calendar to my company calendar I have lost ALL of my appointments today because of this issue. ALL OF THEM!!! I cannot connect to my online zoom or Google meetings because the link isn’t right and everything that is suppose to connect so I can coordinate my schedule on one place does NOT work. It does not interphase correctly. I need some help. This was frustrating yesterday for the ones I missed not it’s an absolute nightmare because if makes me look irresponsible. i liberally could lose millions of dollars over this. Please help me!!!

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AdirGCommunity Member
asked in How Do I...?
My meetings

New to Calendly: Already connected 3 of my calenders (Google’s) to Calendly but I cannot see them showing on my Calendly scheduling. What did Ive missed?

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angeliti
angelitiCommunity Member
asked in How Do I...?
Limit number of events per day per user

Hello!I use Calendly mostly for sales: I have a couple round-robin events with several sales representatives in them, and users can book calls with them using Calendly.It's in the sales people best interest to have the most number of open slots possible, so that leads have more options to choose when booking a call. However, sales calls are quite taxing mentally, so doing more than 3 or 4 in a given day is exhausting.What's the problem? That sometimes a sales representative will get booked 7 calls in a day, because he had 8 different time slots opened, and maybe those reservations came in when he was sleeping or didn't have the phone with him, so he didn't have time to close the remaining spots after he got the first 4-5 reservations. So now he is over-booked.Right now, Calendly let's you establish a max number of reservations of a given event type per day/week/month. However, it doesn't let you establish a limit FOR A GIVEN PERSON.So, what I’m missing is a setting that lets me do some

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David
Community Manager
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JenGriffCommunity Member
asked in How Do I...?
Help to tailor a field

Is there are way to tailor the wording in the invitee details field. e.g. we need this to say CM Name, CM Email so it prompts our team to enter the right persons details - they find it very confusing?  

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David
Community Manager
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Andric84846Community Member
asked in How Do I...?
Meeting Page

This new Meeting Page layout is useless.  It makes the customer's name blend in with the rest of the text instead of making it stand out as the header of each appointment.  I don’t understand why Calendly is always trying to reinvent the wheel.  I feel like every change is a step back from the previous layout.  I can no longer make appointments from my computer, since the change a few months ago...and now my Customer’s names are camouflaged within the appointment type on the Meetings Page layout.  Please stop ruining a once very helpful system.

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David
Community Manager
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Native20454Community Member
asked in How Do I...?
The event description

The event description has disappeared. How can I restore the latest version? Are there any saved versions?And my second question:Where can I view social media referrals? I added a pixel in META, but I can't find where to view statistics on actual referrals to the event.

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ShandelCommunity Member
asked in How Do I...?
Do events of different durations roll-up into one master calendar for Calendly to provide correct availability across event calendars?

I want to schedule 3 + event types (three different coaching offers) that have different durations and numbers of sessions. I get that I can create 3 event types, one for each offer. But I want to make sure if someone schedules me for Tuesday for a 75-minute appointment starting at 2pm for Offer A, no one can schedule me for 3pm for a different package.Can someone clarify if Calendly accounts for this and other than creating the 3 event types with their durations, can I stipulate how many sessions they can schedule, and not have double bookings happen across event types?

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David
Community Manager
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Pilates53032Community Member
posted in How Do I...?
Waitlist Request

I’ve seen a few requests for waitlist options. Just chiming in for another +1 to that request and any insights on timing of when we could potentially see something like this from the product team.My goal is to use Calendly for teaching virtual small group classes on Zoom. I would love to have an option for people to add themselves to a waitlist if spots are full for a specific time slot and then they get added if someone cancels out of the spot.Alternatively, maybe it’s a “notify” feature where people can give their email to be notified if a spot becomes available to sign up. I know retailers like B&H Photo do this for products when they’re sold out. I realize there are other tools available for this, but I love the calendly platform. Keep up the great work!  

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Claire07765Community Member
asked in How Do I...?
Wanting to have timezone show as Canadian rather than US time

Hi,I live in Montreal and have the same time zone as New York… Calendly sends email reminders to my clients like this: This is a friendly reminder that your Appointment (in-person) with XXX is at 11:00 (America/New_York) on Tuesday, August 19, 2025.Is there a way it can say (Canada / EDT) ?thanks

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JohnstonCommunity Member
asked in How Do I...?
Event description

How do I change my event description without creating a new event? To be clear, I want to change the text that people see when they land on my Calendly event page.

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BioHeadSpaCommunity Member
asked in How Do I...?
Politique d'annulation

Bonjour, Je ne trouve pas comment modifier la politique d’annulation, bien que j’aie l’abonnement standard également. D’ailleurs, est-il possible d’ajouter un délai de sorte que les utilisateurs ne puissent modifier leurs rendez-vous moins de 24 h avant le rendez-vous ? Merci pour le temps que vous m’accordez. Cordialement 

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David
Community Manager
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erin20583Community Member
asked in How Do I...?
I am a client - link says 'sorry, the event you're looking for can't be found.'

does this mean they cancelled the appointment? As a client, where do I find appointments that I have made within another person’s Calendly schedule?

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David
Community Manager
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Patrice31254Community Member
asked in How Do I...?
Bouton Réservation en ligne Google Business

Bonjour, J’essaie depuis plusieurs semaines à intégrer sur ma page Google Business un bouton “réservation en ligne” pour mes éventuels futur patient mais il me met que mon lien ‘Calendly”.Je demande de l’aide à Google et voilà le retour de mail :“Je m'appelle Supriya, et je fais partie de l'équipe d'assistance Google Profil d'entreprise.Ce courriel fait référence au profil de votre entreprise «….Comme mentionné précédemment, nous vous demandons de contacter votre fournisseur pour ajouter le lien de réservation. Si vous souhaitez obtenir de l'aide supplémentaire concernant ce problème, répondez à cet e-mail. Nous serons ravies de vous aider ! Pour obtenir de l'aide concernant d'autres problèmes, vous pouvez toujours nous contacter via notre Centre d'aide.Cordialement,Supriya” Il faut voir avec vous ?!Comment procéderPatrice

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Neal25224Community Member
asked in How Do I...?
How to create

Hi, community.  Enjoying the app.  I am a small biz owner with a standard plan.  I have used calendly successfully for a few months now and have 2 sub-contractors who use the biz account to also set client meetings (we are an SAT/ACT prep company). Giving context as some of you knowledgeable and kind folks try to help me. I have spent 7 to 10 hours trying this.  I have yet to throw my computer through the wall, but if you all can help me, I am sure I won’t.  Ha.  Here’s what I am trying to do: I am hosting a FREE ACT mock exam at a local library on a specific date and time. I want to create a meeting which then gives me a link I can put out onto our website, socials, and to all the schools and organizations with whom we have a biz relationship.   All I want folks to do is scan the qr code/follow the link to sign up for the meeting.  Answer the 3 or 4 questions so that we know who is coming and so that, after the meeting, we can schedule follow ups with the parents to discuss the result

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