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How Do I...?

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  • 7,789 Replies
3216 Topics
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slytleCommunity Member
asked in How Do I...?
Sunday to Saturday vs. Monday to Sunday

My coworker and I share our calendars with the same customers at the same time.(They pick a meeting with him and a meeting with me.)His calendar starts on Monday and mine starts on Sunday.This is going to cause customers to pick the wrong day on one of our calendars and we can’t find where to change it. Help?

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Anwar38130Community Member
asked in How Do I...?
I can't cancel, despite sending 3 emails to support.

I have been trying to cancel for 14 days. There is no cancel button in the backend, and when I try to downgrade, I get an error message. I have not received any response from support or anyone else. I would like to cancel my subscription on time and with immediate effect. I find it terrible that Calendy does not provide a simple option and does not respond to my emails.I don't want to take legal action, but if I can't cancel my subscription, I will unfortunately have to take action. Please help me cancel this subscription on time, and not by emailing support@calendly.com because nothing happens there, no response, no confirmation, nothing. Thanks in advance,Anwar 

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David
Community Manager
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Trang00314Community Member
asked in How Do I...?
Am I able to customize the closing page after the link reaches its max respondents?

After the max respondents of a link has been reached, I would like to add a custom message referring them to another link where they can be considered for future scheduling. Is this possible? If not, is there a similar workaround? Thanks.

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Sam02023Community Member
asked in How Do I...?
Can't change event link

cant change link. it says 30min but i want link to say 15min...or even omit the duration from link?

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David
Community Manager
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SR BlindsCommunity Member
posted in How Do I...?
Embedding Calendly Widget

Hello everyone,I’m  owner of SR Blinds a website showcasing our custom window coverings (not an e-commerce store). in UK. We’d like visitors to book free in-home measuring appointments via Calendly directly on our site.Specifically, I’m looking for: A simple way to embed the Calendly scheduling widget on a static website. Tips for customizing the booking form to capture room dimensions and customer address. Any code snippets, embed options, or best practices would be really helpful. Thanks!

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David
Community Manager
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JoseDElgadoCommunity Member
asked in How Do I...?
Are Google Calendar Out of Office events respected by Calendly?

Calendly assigned an event to a host who had an Out of Office event in Google Calendar for the whole day. I checked the following: Google’s Out of Office events don’t seem to have a free/busy configuration. I assume they are treated as Busy by default. Our event type in Calendly doesn’t have any free/busy override for that host. Is this the expected behavior?Any workaround for these cases? I’m considering adding a separate all-day event explicitly marked as Busy instead.

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David
Community Manager
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Laetitia78580Community Member
asked in How Do I...?
limit of the number of event per day

HelloI used calendly during a few months and il was ok I was able to limit the number of event ( booked on calendly) to three a day. Since last week, al though thé limit is set UP in m'y type of event section, calendly keeps on proposing availabilities over the limit.  Have I made something wrong since then?Thanks Laetitia 

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David
Community Manager
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JenGriffCommunity Member
asked in How Do I...?
Calendars not connected, when they are

I look after a group of people, that use Calendly for scheduling. It seems recently a bunch are showing as ‘hasn’t connected a calendar’, however their calendars are in fact connected and have been for some years. When I log in to check the user group there are several that show this - has something changed recently on the Calendly side to trigger this? Noting this is not the normal error response, when a calendar has disconnected. How do I fix this, and stop it happening again?

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Madalina15086Community Member
asked in How Do I...?
Using Calendly for multiple beauticians in a salon

Hi everyone,I own a beauty salon with 4 beauticians, and I would like to know if Calendly can support multiple team members with separate schedules.Can I set up different calendars for each beautician, so that clients can book appointments directly with the person they choose?If so, which Calendly plan would be best for this setup?Thank you in advance for your guidance! 

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David
Community Manager
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Rob58216Community Member
posted in How Do I...?
Rescheduling & meeting management feedback

I’m having two issues with rescheduling: When I go to reschedule on behalf of a client there’s no option to override available times as there is when I book a new meeting.  I can share a rescheduling link with a client via the IOS app. But can’t find a way to do it on the web.Both these things seem like basic bits of functionality that are missing, and make using calendly less than optimal. It’s also pretty annoying that you can view upcoming meeting with a contact through that tab. But you have to go to the meetings tab to actually manage/edit the meeting. It would be great if this informed future updates. 

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Dawn55135Community Member
asked in How Do I...?
Creating Caterories

I work at a university, and they asked me to find a free scheduling tool that allows professors to reserve eight different specialty rooms for events. Is it possible to set up eight separate specialty labs in Calendly for this purpose?

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David
Community Manager
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JenGriffCommunity Member
asked in How Do I...?
Help to tailor a field

Is there are way to tailor the wording in the invitee details field. e.g. we need this to say CM Name, CM Email so it prompts our team to enter the right persons details - they find it very confusing?  

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HeadsUpKidsCommunity Member
asked in How Do I...?
Add attendees to an event after it's passed (so they receive workflows)

We have group training events. Sometimes people come along when not expected (or change their date) They have the link from a colleague. This is fine, but we want to add them to the event to show they attended and then they will receive all the automated workflow emails afterwards. How can we add them in?Today’s example is that 3 people attended todays event when actually they booked last week and were marked as no show. They used a colleagues link and joined with them today. Colleagues are booked on and receive the evaluation form, link to digital resources and follow up check in workflows, but the 3 people won’t get anything. Do i have to manually email them or is there a way to add them in even after the event? I can’t seem to find an option for this but really need it.Thanks

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David
Community Manager
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Pool46113Community Member
asked in How Do I...?
We need pre authorization via paypal

Is there a pre-auth only option coming for Calendly?  We need this badly.

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Katie HardenCommunity Member
asked in How Do I...?
Zoom not cancelling when meeting cancels

Our team has our Zoom accounts linked to Calendly as a scheduling format option. The problem we are each encountering is that if a Calendly meeting gets canceled through Calendly, Calendly doesn’t automatically delete the Zoom call that was attached to that meeting. The Zoom call still shows up in our Zoom accounts. So when we log into Zoom, the Zoom calendar lists an upcoming Zoom call that is no longer happening, and we get reminders to connect to the Zoom.I saw a post in the community from four months ago stating that this issue had been resolved, but we’re still experiencing the issue. Can it be fixed so that the associated Zoom calls get automatically canceled if the Calendly event is canceled?Thank you!

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David
Community Manager
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Meike210989Community Member
asked in How Do I...?
Obergrenze für Eingeladene kann nicht 1 betragen

HILFE!Ich habe eine Reihe an Terminen bei denen ich im 30 Minuten Rhythmus einen Kunden erwarte. Jetzt habe ich beim einstellen offensichtlich die Obergrenze für Eingeladene auf 2 eingestellt. Jetzt wird mir gesagt das ich das nicht auf 1 einstellen kann. WARUM????

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David
Community Manager
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John RomaineCommunity Member
asked in How Do I...?
Automatically add someone to scheduled events

Im currently using Calendly integrated with Google Calendar, which plugs into my CRM. Right now events are being created in Google Calendar using big long crazy random strings as the event organiser. For eg lkmeh01p1bst3m6rn0acrfqge0@group.calendar.google.comThis is causing problems in the CRM because the CRM only shows bookings associated with assigned emails. So, put simply, unless the event is booked and my email is listed as the event organiser - I dont see it!Which means I am not seeing any booked calls in the CRM which is a huge problem!I would have thought that I could simply edit the event in Calendly and add my own email address but no - that doesnt seem possible.I can see other customers asking for the same thing in other threads so I know Im not alone with this. Is this something that can be sorted out ASAP?TLDR - I need to FORCE an email into an event type in Calendly so it can be matched with Google Calendar and my CRM.

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Marc85351Community Member
asked in How Do I...?
Chat Box not working

Anyone know how to contact customer service or support? The Chat box seems permanently out of order.

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N.O.W51016Community Member
asked in How Do I...?
Recurring meetings!

I have seen the other posts on this but can’t comment to add my voice in too as they have been marked as closed. I just paid an annual payment for Calendly before realising that you can’t add recurring appointments. This is super frustrating and I would not have signed up if I had realised, I see my clients weekly and paid for Standard so they could get reminder texts, but if I schedule them in - they won’t get the text as it only asks for name and email.  This is a huge fault. I will most likely use another software, which sucks as I really enjoy everything else about Calendly.  Can we please get some sort of timeline on this? I see it has been requested for years. 

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Thomas_AlongiCommunity Member
asked in How Do I...?
Default Country Code is Missing "1" in "+1"

Hi, everyone.It looks like someone tried to ask this question last March ➡️ That thread is now closed and marked as supposedly “Solved,” but I saw no response other than an assurance that the moderator would check on it. And that’s it. I’ve encountered the same problem and see no solution at all. Nor can I read any of the 400+ replies that supposedly accompanied that thread. Am I missing something obvious?Short version for those who don’t want to click the link: the routing form gives the “+” symbol but not the “1” to make it “+1.” As a result, any American customer who starts to type in their phone number without beginning with a “1” ends up creating a phone number for a foreign country … with a missing digit.Tom

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Daring Futures
Daring FuturesCommunity Member
asked in How Do I...?
Discount codes - an update, please

This idea was illustrated in another thread.I find I’m needing this feature too, with some urgency.  Is there an update on this feature, please?

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Daring Futures
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Karen71171Community Member
asked in How Do I...?
discount or prepaid code at checkout

I need to be able to sell packages with people then booking the session without payment. So, applying a discount code. How can I do this? Or an option to not pay for the session? not as a secret clone, but properly

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David
Community Manager
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SachikoCommunity Member
asked in How Do I...?
Booking form secondary

I have partnered with a health & fitness brand that promotes businesses like mine,The process is:A user finds our listing on their site There’s a coupon code displayed on the listing page The user clicks the coupon promo, which takes them to our calendly form They would then need to enter the code which we then identify so to give them a discountI know calendly doesn’t have a coupon feature in the booking form, so wondering what is the best way to handle this. Would I just have a free text field? note it doesnt need to validate the code as its just for our reference.

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David
Community Manager
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Jon11364Community Member
asked in How Do I...?
How to I charge for an event, with coupon options?

I am setting up an event that I will be charging for, but I would like to be able to set up the ability for a coupon code to be used (which will reduce the price for those with the code)Is there a way to make that happen in the platform? 

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David
Community Manager
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ExpatsiBrettCommunity Member
posted in How Do I...?
Enabling coupon codes is urgent

I’ve seen people ask about offering coupon codes and this workaround. I feel like this is unfeasible.Coupon codes can have rules about expiration dates, number of uses per person, number of uses overall, etc. They’re also easy to communicate and can work across my Stripe products and be managed in one place.I don’t feel it’s reasonable to make multiple versions of all of my events and try to keep people from only using the links once, etc. I also want to offer different discounts to many segmented groups, and I can’t do that unless I make more dupes, etc.Is there any way to escalate this feature? I think I could sell so many more of my consultations if I could use a coupon code.

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David
Community Manager
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