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Unanswered questions

1560 Topics
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Nina77404New Community Member
asked in How Do I...?
Paiement en plusieurs fois

Bonjour, Comment permettre à mes clients de payer en plusieurs fois? J’ai intégrer le paiement à la prise de rdv mais la personne ne peut que payer en une fois le montant affiché. Merci d’avance pour votre aide. 

741
jillian
Community Manager
2 months ago
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MM30027Community Member
asked in How Do I...?
Meeting poll starting time - only every 15min. ?

Hello.Is ther a way to set a start of a meeting poll e.g. at 10:50 or 10:10 or 10:40 ?I can only pick 10:00 10:15 10:30 10:45.Thanks in advance.

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jillian
Community Manager
2 months ago
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Marieke70743New Community Member
asked in How Do I...?
Calender sync why doesn't it work?

If I syncronise the calendly calender with antother, wouldn’t it syncronise? If I’m occupied in one agenda, wouldn it be unavailable in de calendly agenda?? 

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jillian
Community Manager
2 months ago
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Jaime50603New Community Member
asked in SMB + Entrepreneurs User Group
Group of meetings cancelled

I just received a number of cancellation notices from meetings I had on May 28, 2024.  Our Outlook automatically gets archived regularly and it looks like my calendar has been archived through that date (05/28/2024).  I’m wondering if that’s the reason for the cancellations?  What’s odd is I’ve never received these cancellation notices before even though I’ve been using the software for 18 months.

232
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2 months ago
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G_AlfaCommunity Member
asked in How Do I...?
Calendly iframe Loading Issue

We’re currently testing Calendly on a free account before deciding on a paid subscription. Since free accounts can't submit support tickets, I’m posting this publicly.When I publish the widget as a popup or inline, it takes over 3 seconds to load. I’m concerned about the impact on our lead conversion and am looking for ways to speed it up.  

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2 months ago
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Sarah77812Community Member
asked in API + Webhook Help
Cannot scroll in mobile dropdown

Hello,I have a dropdown in my Calendly embed but on mobile I cannot see the full dropdown list, only the bottom, and I cannot scroll up either. I looked through some questions and found that the issue can be solved by increasing the height of the calendar embed, but since my question has a lot of answer options this does not really work for this case, as the section would be way too long when the dropdown is closed. I also tried adding different `overflow-y` rules to the `.calendly-inline-widget` class but nothing I added made a difference.Do you have any suggestions of how I can fix this?Thanks a lot EDIT: The scrolling used to work when I first implemented this, I don’t know if any settings changed recently?   

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2 months ago
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raphauyCommunity Member
asked in API + Webhook Help
Teams API endpoint

I can't find the Teams API endpoint.Is it possible to manage Teams and Teams Event Types via API?Thanks.

302
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2 months ago
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Animal58575Community Member
asked in How Do I...?
Is there a way to notify the person that they already signed up for that event?

We have monthly educational groups and the main complaint is that the attendees never know if they have already signed up for that particular meeting/event. So, they end up signing up several times. It would be great to have a feature that lets them know they have already signed up for it. Or, have a way to list what they had signed up for already without showing all the other attendees. Thank you so much in advance!!

232
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2 months ago
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HULDKNew Community Member
asked in How Do I...?
More languages

Feature request:More languages (specifically Danish in our case): We’ve been unable to use Calendly lately as our site is required to be in our native language. Are there plans for this in the near future, or will we have to go elsewhere?Thank you.

131
Sean Marlin
Community Manager
2 months ago
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Tiara67727Community Member
asked in How Do I...?
Is it possible to have more than one scheduling page?

We are running into trouble with having all event types on one scheduling page, resulting in our customers selecting incorrect event types despite our efforts to differentiate events and inform customers. Is it possible to have more than one scheduling page, so we can send customers to a specific page with just the event types applicable to them?

231
Sean Marlin
Community Manager
2 months ago
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Rachel07112Community Member
asked in How Do I...?
There is no delete option in drop down menu on event!

I would like to delete a (round robin) event type I created. I watched the video tutorial that said if I clicked on the gear by the event type, the drop down menu would have an option to delete it. My drop down menu doesn’t have that option. Help!

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Sean Marlin
Community Manager
2 months ago
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ExpatsiBrettCommunity Member
asked in How Do I...?
Move existing Calendly users to my Team

My company has existing Calendly users with their own accounts. I see that when I add these team members to my Standard account as new seats, their meeting URLs stay exactly the same. Are they clear to cut off billing on their side? Will their meeting URLs still be valid when billing renews, or do I need to make their URLs match my existing account’s?

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Sean Marlin
Community Manager
2 months ago
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Triin-Liis47102Community Member
asked in How Do I...?
Standard plan with one seat

I want to upgrade to Standard with just one seat but it tells me to remove users? I only have one user...

191
Sean Marlin
Community Manager
2 months ago
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Chad28460New Community Member
asked in How Do I...?
How do I specify ACH as the Stripe payment method?

I’ve integrated Stripe and Calendly to collect small payments from customers, but I’d like to specify ACH as the only method for payment for large-ticket items (USD9,500) to reduce the transaction cost and lower failure rates. Is that possible?

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Sean Marlin
Community Manager
2 months ago
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CyberSecurityEasyDotCom123Community Member
asked in Teachers + Education User Group
Scams using Calendly: how to protect users

Attackers are using their Calendly account to send emails that contain phishing or malicious links, or place suspicious links on their Calendly, how users can protect themselves?  

1071
Sean Marlin
Community Manager
2 months ago
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Karl61851Community Member
asked in How Do I...?
Block specific person from creating appointment

I have a situation in which a specific user keeps scheduling an appointment and then does not attend the meeting. I want to block them specifically from creating additional appointments and monopolizing time on my calendar. Is this an available feature? I couldn’t find anything in the FAQ or settings. Changing the URL isn’t a feasible solution as that would negatively impact those to whom I’ve already sent the link and would require me to update several pages on our website, some of which I would need to involve other departments in as it would require actual changes to the HTML coding. 

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2 months ago
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Kayla25883Community Member
asked in How Do I...?
How do I make the email field optional in my booking page?

I work for a non-profit and not everyone we help has email, particularly our senior leads. It’s hard for them to book an appointment with me, because the email field is required and Idk how to make it optional.

331
Sean Marlin
Community Manager
2 months ago
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Leif007Community Member
asked in How Do I...?
How do I avoid asking for the phone number 3 times?

I set up an event which is a meeting which can be phone or Microsoft Teams. Prior to all meetings I want the contacts name, email, and phone number. Basic stuff.However, if I put a phone number in as a question. It then asks for a phone number again if they select location ‘phone call’. It then asks for the phone number a 3rd time for text messages.  Do they really need to enter there phone number 3 times? Any way to fix this?  

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L
2 months ago
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Amy78074Community Member
asked in Teachers + Education User Group
Calendly doesn't work!!!! Shows I can be booked during Busy times.

The issue is not busy or free appointments - it's common sense it will work with free appointments - but it is still scheduling appointments during clearly marked BUSY appointments. It sucks with time zones and won't reflect the time zone set in outlook. Forced to use this by company who clearly can't see Calendly doesn't work!!

662
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2 months ago
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Bill1232New Community Member
asked in How Do I...?
Browser Extension - Book Meeting Feature & Text Reminders

When utilizing the Book Meeting feature of the Chrome browser extension as discussed in the Schedule in real time with Calendly's extension post, we’ve noted that the text (SMS) reminder notifications do not send. This is presumably caused since the Book Meeting feature does not include the “Send text messages to” field that is found on the booking details webpage. Is there a method to include that field when utilizing the extension’s ‘Book Meeting’ feature such that text message reminders are sent?

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B
2 months ago
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John66535Community Member
asked in How Do I...?
Google servers are unavailable?

Any thoughts on how to address this issue?

361
Sean Marlin
Community Manager
2 months ago
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Steve41570Community Member
asked in How Do I...?
Adding a captcha to my booking page

Hi I have had a few fake bookings recently as my calendar is on my website. I know there is guidance to only share the calendly link with known contacts, but is there a way to prevent bots and fake accounts from booking a meeting? Can I use a Captcha perhaps? 

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Sean Marlin
Community Manager
2 months ago
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Pastor24671Community Member
asked in How Do I...?
Having secretary schedule me...

I am a pastor with a small staff-- church secretary & associate pastor. We each have connected Calendly accounts. How can my secretary check my availability and create appointments for my associate and me? We have the standard plan with 3 seats.Thanks for the help!

121
Sean Marlin
Community Manager
2 months ago
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Kirsten38125New Community Member
asked in How Do I...?
Accidentally deleted one free event type

While trying to editing my one free event type, I accidentally deleted it and now I can no longer use the free version. I only need one event type as I have very simple needs and don’t want to upgrade but Calendly won’t let me add another free event type. It thinks I’m trying to add a second one and telling me to upgrade. Any advice?

252
K
2 months ago
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elOvieCommunity Member
asked in How do YOU use Calendly?
Prise de rendez-vous impossible

Bonjour,Je n’arrive pas à débloquer ce problème à savoir que mon calendrier à partir du 3 Septembre est complet alors que ce n’est pas le cas. Il ne s’affiche alors aucune disponibilité.Comment débloquer cette problématique? Merci.

1081
Sean Marlin
Community Manager
2 months ago
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