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How Do I...?

Trying to figure out how to do that thing? We can help.

  • 3,190 Topics
  • 7,754 Replies
3190 Topics
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Kristin-ICTSCommunity Member
asked in How Do I...?
Changes to aximum Invitees not effective in existing appointments

Due to higher than expected demand for appointments in the New Year I need to offer more appointments each week. I have an extra staff member so I have increased the maximum invitees for an event from 2 to 3.Any appointment time slots with no existing bookings now offer three appointments, but it hasn't changed the existing appointments as they have stayed at 1/2 or 2/2 and do not appear back in the live booking page.Do I need to refresh them somehow to offer the extra slot at the already booked appointment times?

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David
Community Manager
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Daniel30057Community Member
asked in How Do I...?
Improvement in the calendar

Is there any way to clarify on the calendar the reasons why I am not attending a particular day? For example, would that day appear on the calendar with a particular mark that could guide the user about the reasons why there are no available appointments? Thank you very much.

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KarthikeyaCommunity Member
asked in How Do I...?
How to edit the Calendar Invitations for the event types in a team?

I have been trying to move away from cal.com to calendly but just couldn’t. I have a team on Calendly in which I have three different event types.Now whenever someone books a call using one of the links, the event gets created on their calendar with title like “Chat with Karthikeya And Karthikeya”, while the event name is “Chat with Karthikeya”. I just couldn’t find where and how to edit this calendar invitation format/template.Can someone please help me?

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jillian
Community Manager
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Marco27556Community Member
asked in How Do I...?
My clients can't make appointments

My calendly shows that there are no days available while it is active at the times indicated. How can I solve it?

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jillian
Community Manager
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Patti71322Community Member
asked in How Do I...?
SMS texting requirements

I have just changed phone providers and in working to get approval for SMS texting, the company is telling me that any where a phone number is required, there needs to be a check box with the wording...By checking this box, I agree to receive text messages about [Message Type] from [Company Name] at the phone number provided above. The SMS frequency may vary. Message data rates may apply. Text HELP  for assistance. Reply STOP to opt out of receiving SMS messages from [Business Name]. You will receive no further SMS communication. Privacy Policy URL and Terms & Conditions URL” The other option is to remove the phone number box..Any input on how to accomplish this??They won’t approve my SMS texting without this information.

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jillian
Community Manager
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Chris SchmidCommunity Member
asked in How Do I...?
Login in the future?

Hello, is it possible for me to set up Calendly so that appointments can only be booked with a lead time of 2 days?Example:So, if I open the link as a customer today, I can only book the earliest possible appointment in 2 days' timeWhere and how can I set this up?

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jillian
Community Manager
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Jessica03057Community Member
asked in How Do I...?
How to Enable Rescheduling/Cancelation Buffer

Hello, Is there a way to set the cancellation Policy by setting rescheduling and cancellation buffer. Like for example an options to set a buffer. Specify a minimum notice of "24 hours" before the meeting for cancelations or rescheduling. And the rescheduling links won’t be available less than 24 hours from the meeting. 

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Medelio85886Community Member
asked in How Do I...?
Inquiry about Pre-Authorization Feature via Stripe

I would like to know if it is possible to implement a pre-authorization feature via Stripe during appointment bookings. My goal is to validate a reservation only after the client’s bank details have been pre-authorized, without immediately charging their account. Thank you in advance for your response. :)

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David
Community Manager
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Parag41271Community Member
asked in How Do I...?
Customer email are being received in spam mailbox

I am running a test to make sure this calendly tool work as expected. Made an event : [moderator removed PII] I tried to make booking using my personal mail id negi.par*******@gmail.com.Booking was made, but i received email in my spam mailbox of negi.par*******@gmail.comThe email was sent from my office mail id [moderator removed PII]from: Parag Negi <[moderator removed PII]> via google.com  reply-to: Parag Negi <[moderator removed PII]> to: [moderator removed PII] date: Dec 23, 2024, 10:25 PM subject: Invitation: parag3 and Parag Negi @ Tue Dec 24, 2024 9:30am - 9:45am (GMT+5:30) ([moderator removed PII]) signed-by: google.com security:  Standard encryption (TLS) Learn more  How do i make sure all email are received in inbox ??

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David
Community Manager
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Elton BrownCommunity Member
asked in How Do I...?
Who sees the meeting notes?

I know there’s a section for meeting notes—who has access to view them? Is it only visible to the host, or can the person who scheduled the appointment also see them? 

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jillian
Community Manager
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Brian32528Community Member
asked in How Do I...?
Error Message: We couldn’t add the Zoom meeting link to your scheduled Calendly event. Contact your invitees or update the calendar event to add video conferencing details.

Calendly doesn’t add my zoom link to events.  It will schedule the event but will not add the zoom link. I have to manually go into my calendar and the zoom link. I have went into Calednly settings and disconnected zoom and reconnected it. I have disconnected my google calender and reconnected it, and have done the same with Zoom. Is there anything else I can do to fix??

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jillian
Community Manager
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Anton14521Community Member
asked in How Do I...?
I am not getting Notification for the dates I booked

Hello: Please advise why I make a booking for January 2025 but I am not getting a notification, what is going on?Thanks,Orville

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David
Community Manager
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Emily43857Community Member
asked in How Do I...?
UI Improvement: Event Types "Show More"

I'm editing 18 events for 2025. The page holds only 9 events, so I have to click "show more” to get events 10-18. Once I edit event #10 and save it, rather than return me to the page with event #10, it returns me to the page with events 1-9. Every singly time that click forces me to wait for the page to refresh, scroll down to show more, click then wait for the next page to scroll. It is a big time waster.I request an efficient solution:Please put a scroll on that page so that it doesn't have to refresh every time I edit events beyond the first page of 1-9 events. 

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David
Community Manager
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Nicole16632Community Member
asked in How Do I...?
My calendar doesn't show any times available for the every month and I have not changed any settings? It just started to show no times available.

I haven’t changed any setting on my availability and since December 9th I have not been able to have anyone schedule a time.  It says “no time in December” View next month and every month says this. I tried creating a calendar using google no to see if it was an issue with calendly and the same thing happened.  Any idea why this would happen?

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David
Community Manager
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monikalyzwaCommunity Member
asked in How Do I...?
Blacklisted IP Addresses - not getting notifications

I don’t receive notifications from notifications@calendly.com. As it turns out, Calendly IP Adresses are publicly blacklisted. You can see it here: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a167.89.22.99&run=toolpage Calendly is the one who is sending emails from IP adress: 167.89.22.99OrgName:        SendGrid, Inc.OrgId:          SENDG-12Address:        Twilio, Inc.Address:        1801 California StreetAddress:        Suite 500You should be able to delist it from blacklisthttps://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a167.89.22.99&run=toolpageIf you're not be able to do this, please try use clear IP adress, which is not listed of any kind of blacklist.  

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David
Community Manager
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Karl58068Community Member
asked in How Do I...?
Location note not appearing

I entered an event location to my invite and then added a note to give directions on how to get to the specific area we will be. But when I look at the booking page, my note does not appear anywhere.

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David
Community Manager
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CurtisHCommunity Member
asked in How Do I...?
Moving Appointments in Outlook/Teams

Hi, I have some questions around moving appointments. If i’m manaing my outlook calendar and I have an appointment today scheduled from calendly at 10 AM, and I drag and drop that appointment to 3 PM. The participant gets sent a reminder email and the appointment is updated in my Outlook, does Calendly ever update that in their system as the new time. When I use this means to reschedule (Drag n Drop) it seems like Calendly does not update backwards from outlook. If I do this for sake of efficiency and not having to click through the booking page, will it impact my analytics?

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David
Community Manager
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Quentin07131Community Member
asked in How Do I...?
prise de rendez vous pour plusieurs personnes par un invité

Bonjour Je souhaiterais pouvoir configurer qu'un invité puisse prendre une réservation pour plusieurs personnes dans un évènement de type group limité à une quantité de personne définie Cette réservation diminuant le compteur de place disponible du nombre de personnes renseignés par l'invité  Enfin je souhaiterais pouvoir ensuite proposer un paiement qui doit un prix fixe multiple du NBR de personne Est ce envisageable ?  Merci pour votre retour

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Sean Marlin
Community Manager
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Richard60676Community Member
asked in How Do I...?
app poll viewing

How do I find a poll status (who has replied) when using the app. There doesn’t seem to be a pending tab. 

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Eddie27506Community Member
asked in How Do I...?
Update "Remove Booking Page Checkbox: "I'd like to subscribe to future emails?"

Hey there, It looks like the I’d like to subscribe to future emails checkbox is still there? Can’t seem to find any documentation on how to remove it?Thanks!

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David
Community Manager
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Amy34781Community Member
asked in How Do I...?
How to make my calendar busy but keep it free so that people can book via zoom

HiI offer group coaching. I have the time marked as ‘free’ within my google calendar so that this will correlate with my zoom meeting and allow people to book in. However I don’t want the time to show as ‘free’ because I don’t want other clients booking in whilst I am busy on this group call. What am I doing wrong? Thanks 

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Sean Marlin
Community Manager
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Olly01330Community Member
asked in How Do I...?
Invitation Emails Always Going to Client's Spam

About 50% of the emails being sent through notifcations@calendly.com end up in my client’s/prospects spam folder.  Please advise how I can fix this. 

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Don34033Community Member
asked in How Do I...?
Share one link with multiple invitees for one-on-ones at specific times

I want to allow my 10 clients to book individual feedback meetings with me during a defined set of specific dates -- say all 5 days of the coming week. I want to send out one Calendy link in a group email to all 10 clients and let them choose their times from the slots available.  That does not seem possible in Calendy; as soon as one client uses the link it goes dead for the other 9 clients. The only way to do it is to send separate emails to each of the 10 clients with an separate link to the event in each one. That is very inefficient and time consuming. Surely there must be a way to invite a group of people to each choose their individual meeting times. Can someone help me with that.  I’m fairly new to Calendy and am trying to master the fundamentals. 

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EricShreveCommunity Member
asked in How Do I...?
One Link for All Team Members

I’ve read through similar questions, but none of them are exactly what I need.  Here is my scenario:I am on a training team.  We all have Calendly accounts.  Normally we would just send a link to a client and have them select their time.  What we would like to be able to do is to send a link to clients that allows them to select their preferred/assigned trainer.  However, if that trainer is not available during their window, they can just select a best date and time and a trainer would be assigned that time.

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David
Community Manager
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Jason36241Community Member
asked in How Do I...?
Multiple Calendars Sync but make booking with a specific calendar

I have 4 calendars across different businesses.  I can sync all 4 calendars from an availability standpoint but I want to have a specific booking link for each different calendar i.e. I want to have a calendar link in my email for @acmeinc that will see availability in all my calendars but if someone books time with me it will be in the @acmeinc calendar. Similarly my @ABCINC email calendar link will also see availability over all my calendars but if they use that link it will book into the @ABCINC calendar. I cannot see that this is possible on Calendly without paying for 4 subscriptions (which is a silly workaround IMO) 

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