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How Do I...?

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  • 1,994 Topics
  • 4,803 Replies
1994 Topics
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BBMCommunity Member
asked in How Do I...?
Why doesn't Calendly accept Apple Pay or Google Pay through the Stripe Integration?

Hello !I've integrated Calendly with Stripe and I have Apple Pay and Google Pay activated in Stripe, but when I book an appointment and try to make a payment from my phone, I’m not given the option to pay with Apple/Google Pay.When will Calendy enable Apple Pay, G Pay and Cashapp pay within the payment UI?Thank you very much in advance!

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M
1 month ago
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Encore28383Community Member
asked in How Do I...?
Multiple guests in one appointment

I want to set appointments for 3 people to come during one appointment slot (30 minutes) with specifying increments.  We work on a first come first serve basis. We process 3 guests who arrive during the 30 minute slot.  It’s too rigid to allocate 10 minute slots. 

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Sean Marlin
Community Manager
1 month ago
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DodoCommunity Member
asked in How Do I...?
First name of the event organizer

Hello,Is it possible to only output the first name of the event organizer as a variable in the notifications?I have a sentence there "{Event organizer name} is looking forward to the conversation!"Instead of“John Doe is already looking forward to the conversation!”It should just say “John is looking forward to the conversation.”How do I achieve this? Thanks in advance!Dominik

251
Sean Marlin
Community Manager
1 month ago
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MandM16767Community Member
asked in How Do I...?
Howe to get rid of a reschedule link/option on an event

How do I take off the reschedule option on some of our events? Some events are paid for, and are booked weeks out. People will not show for the event and then after the time has passed, reschedule for another event. This takes up valuable scheduling that if it was canceled in advance, someone else could have taken the spot. Or we would like to charge a fee for a “no call, no show”. Is this possible? 

2471
Sean Marlin
Community Manager
1 month ago
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SuzannaKennedyCommunity Member
asked in How Do I...?
text reminders - international?

If my invitee is outside the US, will the text reminders still work if the country code is entered correctly? 

81
Sean Marlin
Community Manager
1 month ago
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EthericBWCommunity Member
asked in How Do I...?
Coordinating & scheduling my team of therapists.

I’ll preface by stating I have looked through Calendly resources and community topics but couldn’t find a solution to my question.  Business structure:➢ We are a mobile massage business. ➢ There are 4 team members (users) besides me (owner).➢ We have 4 different locations in Southern California that we serve.➢ End-users can select their closest location (from landing page / website), we then present the Calendly Event Type link for their booking with a preferred masseuse or we can select one for them. ➢ Each “user” (my team), has been invited and they have updated their availability, as well as integrated their calendar.  Question(s):→ How do we create a system within Calendly that helps us create the options (above) and add the right team members to those event types (locations)? → Which process will allow end-users to see all available therapists after selecting their day and time?I have looked at groups, teams, event types, round-robin, adding users….it all starts sounding the same

261
jillian
Community Manager
2 months ago
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Sarah83118New Community Member
asked in How Do I...?
can i reserve a booking slot and offer to multiple people, for example on a waiting list?

work as a massage therapist- I have a waiting list of clients and when i get a cancellation and free slot is there a way to reserve it and then offer it out to those wanting to scheadule in a session?? at the moment its quite long winded- changing my availability to block it out for all client base to find,  then emailing clients on waiting list, waiting for response and then manually sheaduling or resheaduling them. I know some purpose built salon softwares do this- fresha, timely- but Im so used to calendly now as are my clients Im not keen to changethanks all 

81
Sean Marlin
Community Manager
2 months ago
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username12Community Member
asked in How Do I...?
Export open appointment spots into a spreadsheet

I need to document how many appointment spots I had available per event type. I want to be able to capture on (x) date, there were (y) available appointments for the event type.  Is there a way to export this? 

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Sean Marlin
Community Manager
2 months ago
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Fav53001New Community Member
asked in How Do I...?
I cannot see the meetings booked with my calendly at my Google Calendar.

Hey!I cannot see the meetings booked with my calendly on my Google Calendar even though my calendar is synced with the correct email. I’ve logged out and logged back in both on calendly and my Google emails but it still does not show the meetings on my Google Calendar even though I can see them as upcoming meetings on Calendly.

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Sean Marlin
Community Manager
2 months ago
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rockbottomNew Community Member
asked in How Do I...?
Major Calendly headache for invites not showing

Once again got an email from a client who signed up using my Calendly link and never received the call-in information email afterwards. I'm so surprised that Calendly seems to work great for everyone and it hardly works for me at all, so I wonder if you could let me know what I am doing wrong. Here's the deal:My Calendly is hooked up with Google Calendar, and from my POV it all works great and people's appointments pop up on my calendar automatically. My google calendar uses my own domain if that’s relevant.HOWEVER, after using it for about half a year, I'd say 40% of the people who make an appointment on my Calendly link don't receive the email confirmation (it lands in their spam, or they never get it at all). The result is, they think their job is done (since they used my link), forget about it, the invite pops up on my calendar and I sit there and nobody joins the call. When I ask why they didn't join, the answer is "I never got the call information" and they reschedule, and still

1733
R
2 months ago
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Jason85300New Community Member
asked in How Do I...?
adding fees to payment with stripe integration

I had started a dog walking service, and I have additional services to offer on top of the event. How do i add additonal fees for each event? Example: 30 min walk is $20, I charge $2.50 booking fee, and charge $5 per extra pet with max of 2. so it would look like $20$2.50 service$5 per extra pet (1 extra=$5, 2 extra=$10)

301
jillian
Community Manager
2 months ago
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Cat30752New Community Member
asked in How Do I...?
How to remove Zoom from options

How to remove Zoom web conferencing from options I only want google meet.Ok got my  answer when searching prior conversations thanks Jillian  

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jillian
Community Manager
2 months ago
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LuciaMCommunity Member
asked in How Do I...?
Reschedule the location of an event

Why rescheduling the location of  an already-schedule event is impossible ? I am not a programmer, so I guess it’s something hard to program ? Otherwise it’d already be done you’d think !Everyone here says to cancel the event and then manually reschedule the clients, but the “cancel” message they’ll get is still there and it is so bad...  Another thing no one seems to explain - no reschedule button on normal weekly meetings (not one of) -at least I am not the only only frustrated with that.

131
jillian
Community Manager
2 months ago
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John28306New Community Member
posted in How Do I...?
Blocking People

Hi,It would be very handy to be able to block someone from booking, rather than having to create new links. Surely something on the line if someone books with a certain name, email address and phone number, we could automatically block them from booking. John

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C
2 months ago
Kelsi
KelsiCalPal Emeritus
asked in How Do I...?
Why aren't my invitees receiving calendar invitations when they book with me?

I was under the impression that Calendly automatically sent calendar invites to my invitees upon booking with me via my scheduling link. I have Shared My Calendly Link with about 20 people, at this point. All of them have booked with me and received emails, but not the calendar invites. Help! 

14833
jillian
Community Manager
2 months ago
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Digi82146New Community Member
asked in How Do I...?
booking multiple 1-1 meetings simultaneously

I am using Calendly (standard plan) to book equipment in an education space. For example, 5 separate workstations are available for booking at the same time. My preference is to set them up as individual 1-1 events (i.e. workstation 1, 2...) and have them all populate 1 calendar, but when one station is booked for a time slot, all others become unavailable at the same time. The only option  seems to be set 1 group meeting with 5 slots, but then people cannot select a specific workstation so it is not ideal and a bit confusing…. Am I missing something here, are multi 1-1 meetings not bookable simultaneously?  

422
D
2 months ago
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John57585Community Member
asked in How Do I...?
How do I see all my meetings?

I feel like this has to be the dumbest question ever, but I cannot figure it out…. How do I simply view my calendar in Calendy? The view I am looking for is what I see if I go to creating a meeting poll.  

1444
Chassidygalyon
Employee
2 months ago
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VIBE34127Community Member
asked in How Do I...?
Blocking Linked Google Calendars

My availability is synced to Calendly from my Google Calendar, but it does not sync to “Other Calendars” that are linked to my Google Calendar.  These other calendars are imported and appear on my Google Calendar but do not affect my availability on Calendly.  I don’t have the ability to connect these accounts to Calendly because they require admin authorization for my work calendar.  Is there a way to get them to also block out my Calendly availability?

151
Sean Marlin
Community Manager
2 months ago
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EyeQue03867New Community Member
asked in How Do I...?
Email additional notification to myself

Hello, I’m looking for a way to have Calendly email me a notification other then the one it already sends the host. Basically I need a way for another team member to be notified who doesn’t check the hosts email box. I’ve invited another member to the group but cannot figure out a way they can get the same notification (to their email) as I get (to the hosts email addy). Thanks !!

161
jillian
Community Manager
2 months ago
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JCKCommunity Member
asked in How Do I...?
Google calendar sync - but keep appointments private on Google

I’d like to protect the privacy of my clients by not allowing my spouse to see *details* of the Calendly events that sync to my personal Google calendar.  How do I do this?As background - I’m syncing Calendly appointments onto my Google calendar.  Because of how my spouse and I have our Google calendars set up, he can see all my personal Google calendar events. For events from Calendly there, I want my spouse to just see that I’m busy, and not see my Calendly event details (customer’s name etc.). Is there a way to set up sync with Google so that only I as the calendar owner can see the Calendly event details in Google?I’ll add that my prior calendar app (Acuity/Square) allowed this functionality with a setting, and I only just realized my spouse is now able to see details of my customers since I started using Calendly.Thanks for any help you can provide. 

1442
J
2 months ago
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jeffrey04737Community Member
asked in How Do I...?
Enable / disable events on a particular date

Hi! I operate out of two locations, each with a different schedule (I don’t work the same hours regardless of timezones).  I have two sets of events that I enable or disable depending on where I am, but that’s clumsy and prevents me from allowing someone to book ahead for a meeting where I’ll be in a different timezone.  I can imagine a couple of ways to fix this - one is to allow multiple schedules for an event with start and end dates.  Another is to have multiple events, each with a start date.  I don’t want to use fixed start and end dates for these things (although that’s what I’m doing now) since I’d prefer to avoid having to edit these events back to the usual rolling date schedule.  There’s probably a new feature or two in all of this or maybe just something I haven’t discovered yet.  Thanks!

464
J
2 months ago
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Michal72573Community Member
asked in How Do I...?
Custom translation

Is there any possibility of manual translation? This is very important to me, unfortunately, you have further not introduced many languages.

291
Sean Marlin
Community Manager
2 months ago
K
KwamCommunity Member
asked in How Do I...?
Custom meeting name with Company vs Attendee name

Ideally, I’d like when client John at Doe Inc books a meeting with me, it doesn’t show up as “John and Kwam.” I’d prefer for the meeting name to automatically know John is associated with Doe Inc (from our CRM - SalesForce) to make the meeting name “Doe Inc: John and Kwam” so I don’t have to click into the Gcal event for more information.Here's a breakdown of why it's beneficial:Efficiency: You don't have to manually add the company name to each meeting. Clarity: The meeting name provides immediate context about the client. Organization: It helps you keep your calendar organized and easily find relevant meetings.Unless I’m missing where to do this. I feel like I remember in Hubspot, you’re able to set parameters like “[Company Name]: [Client Name] + Kwam” or something of the like.

332
K
2 months ago
K
Kelsey56244New Community Member
asked in How Do I...?
Trying to upgrade to standard with 1 seat

I am trying to upgrade my subscription to “standard” with one seat (I will be the only one using the program) but it keeps telling me I need to remove a seat. I only have one user. I cannot get any support with the chat bot because I do not have a paid subscription which is frustrating because I want to upgrade but I need help doing so. 

141
jillian
Community Manager
2 months ago
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hanaholisticCommunity Member
asked in How Do I...?
How can I manually book clients into my meeting?

I am planning an online event (4 weekly meetings) via Zoom in December. For that I offer:bundle for all 4 events, payment outside Calendlysingle booking with the Calendly where they can pay directly per eventHow can I manually book the clients in Calendly, without having to pay for it myself? If I just go to the link myself and book them in, I have to pay… is there no way to manual book?I tried cloning the event and removing the payment, but the other meeting for the single bookers (with payment) gets blocked… because the cloned event blocks my calendar.HELP I would hate to have to outsource the paying.

462
H
2 months ago
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