How Do I...?

Hi,I’m wondering which plan to subscribe to. If I need 2 different types of “event”, like one for a discovery call and one for a full appointment, can I use the free plan, or do I need to get the 1st level pay plan? thanks! 

Bonjour,Je suis auto entrepreneur en France, je n'ai donc pas de N° de TVA puisque je ne la facture pas.Le numéro est demandé pour m'abonner. Si je laisse le champ libre, impossible de valider le plan payant...Quelle est la solution? (Apparemment je ne suis pas le seul à avoir ce problème)

Calendly shows a successful connection with my specified Outlook Calendar, but is not syncing correctly. My Calendly shows all days available but that isn't reflecting my actual Outlook calendar availability. So, they do not appear to be “talking”. Any suggestions? This is not a paid subscription. 

If I want to change an appointment past or future to another day / time, it seems I can only choose from open times.  Why can’t I change to what actually happened?  Am I missing something?

 I’ve seen this discussed in other threads - like this one: and am curious if there is a timeline for this being resolved. As the previous poster noted, this is a bad user experience for customers.  What is happening in my case: A user books with an event type link and the meeting is booked correctly based on availability and working hours.  The customer is no longer available during the initially schedule meeting. They use the reschedule function as part of the original meeting invitation.  The reschedule function does not take into account: Google calendar working hours, set working hours in Calendly, and blocked ‘busy’ time on Google calendar. This allows a customer to potentially reschedule during times team members are not available.  This leads to a manual reschedule and having to reach out to the customer to let them know our scheduling tool has a fundamental bug that allowed this to happen. This is a significant bug that leads to very, very poor customer experience. I’m curious

None of the similar threads are addressing my issue. I have availability set, the live calendar is showing I don’t. The calendar is showing I have ZERO availability. It’s not showing some correctly and others not, it’s literally just showing that I have none. No error message. The troubleshooting tool doesn’t work for me because I can’t select a date. I have no buffers set.  I’ve also used this calendar in this way dozens and dozens of times, but this one time, it’s haywire.   

We use round robin to let people quickly schedule a meeting through one of our landing pages. Prospects schedule and will receive a call from us at the selected time. Sometimes, we see a very high priority lead that we would prefer one of our more senior people handle. Is there a way that I can simply edit that existing scheduled meeting to make a senior person the host, rather than the rep it was originally scheduled to? As they are just waiting for a phone call we don’t need to update links or meeting rooms, they’ll still get a call at the preferred time. 

I leave in Italy (+39) and sms reminders are not working.They are the primary reason I bought a paid plan! Could someone help?Support has not solved the issue saying sms was sent, the problem is on the receiving end.No good enough for me - I receive tons of messages, from unknown senders and adv so I don’t understand why Calendly’s sms should not go through. I also checked the Spam and Blocked folder, not there.I’ve already checked and: workflow is set up correctly and on the booking meetingphone number and prefix are correct I booked the meeting myself but the phone number is mine so I don’t think it’s a consent issue either.Please help or I’ll have to move to another platform! 

We are using calendly to schedule paid-for counselling and coaching sessions, this works well through the stripe integration and generally we are very happy with the ease of use and overall clarity of the calendly app. However... We also offer bundles of 6 sessions at reduced per session rates. To manage this we’ve resorted to using single-use links. The client will book a meeting titled ‘bundle’ at the reduced price of 6 sessions. We then send 5 free single-use links manually per email and the client can book those in their own time. While there is a manual step involved here and it would be nicer for this to be automated somehow, it works - using the single-use links we can rest assured only sessions that were actually paid for are being booked. The big problem arises when updating our overall availability, like releasing the next month of session slots. Single-use links are not tied to the general availability once they are being created. They take a static ‘snapshot' of the availab

Hi guys, I keep getting this error message, when this shows the meeting doensnt show in my google calendar. What can I do to solve this? Thank you in advance!  

I want to open only 1 month for booking, but don’t want to delete  next months. What’s the way to make inactive upcoming month and make it active when time comes?

Hello,I manage two separate sales campaigns and would like to set up two different Calendly event types, each connected to a different Gmail calendar.Here is my setup: I have two Gmail calendars (Calendar A and Calendar B). Each calendar has different availability schedules. I want: Event Type A to check availability only from Calendar A Event Type B to check availability only from Calendar B Each event link will be used in a different marketing/sales campaign. I personally manage both Calendly events. Internally, my sales team will manage their own schedules directly in their respective Gmail calendars. The goal is for Calendly to to allow both calendars booked based on availability  My questions: Can I do this on Calendly? If yes, how ?

Hi everyone,I’m running into an issue with a Round Robin event type and hoping someone can clarify the expected behavior or offer a workaround.The Setup: We use a Round Robin event type for our sales team. Under the Event Type settings > Hosts and Invitees > Round robin settings, we have explicitly selected: "Use same host as original meeting" for reschedules. The Action: When a host needs to reschedule a meeting, they sometimes go directly into their connected Google Calendar and edit the event (changing the day/time using the pencil icon) instead of using the Calendly dashboard. The Issue: When the 2-way sync kicks in, Calendly cancels the original event with the system reason: "Rescheduled from connected calendar event". It then creates a booking for the new time slot. The problem: It completely ignores the "Use same host" rule. Calendly seems to treat this calendar edit as a brand new booking request, throws the lead back into the Round Robin pool, and frequently assign

Even though my gmail, google calendar and google meet are all connected, there is no Google Meet link generated and added to the meetings. Does anyone know how to solve this? 

The original creator of the link has passed on and I cant log in to see who has booked times.  How do I change admin ? 

Hello All,  I have a email chain where i am needing to access my account and unable to do so at this time. I am trying to access my paid account to be changed to a working email of mine. However the transfer of emails have not be completed and no status report whatsoever.  I have been emailing since Feb. 13th to access this account and change emails/ add an additional admin. I have followed up 3 additional times with no response. How to escalate as i'm paying for the subscription with an not being able to log in to access my account.

Hi, I created two events at specific times on two days in March. This allowed me to book 15-minute meetings in the first event and 10-minute meetings in the second.Everything went well, but a few days ago the available slots disappeared, and it's no longer possible to book appointments. What happened? How can I fix it? Thanks. 

Hi, thereMy account is in Portuguese. Fine. However, the confirmation e-mail sent to my possible client arrives mainly in English, with only the core in Portuguese. Is it possible to change it? The time is confusing for Brazilians (AM PM).  

Can Calendly send my secretary and another clerical employee copies of my scheduled appointments?

Hello Calendly Support Team,I’m experiencing an issue with one of my scheduled events that appears to be a syncing anomaly.A meeting with Avyaan Maniar scheduled for February 26 at 3:00 PM is visible within Calendly, but it does not appear on my Google Calendar. My account is connected and auto-sync utilities are enabled, so the event should have automatically populated.At this time: The event exists in Calendly. It does not appear on my Google Calendar. I am unsure whether it is correctly reflected on the invitee’s calendar. This is urgent, as it may result in a no-show due to the missing calendar entry.Could you please: Confirm whether this is a known syncing issue? Check the event logs to see why the Google Calendar sync failed? Advise whether any corrective action is required on my end? For now, I have manually created a Google Calendar event to ensure the meeting proceeds, but I have not deleted the original Calendly booking.Thank you for your prompt assistance.Best regard

Hi everyone,I’m facing an issue with a Phone Call event type.Here’s my setup: Event Type: One-on-One (30 minutes) Location: Phone Call Under “How will you get in touch?” I selected “Require invitee’s phone number” No custom phone question added under Invitee Questions Tested in Incognito mode However, invitees are still able to book the meeting without entering a phone number.Additional details: The event shows a “Select location” dropdown Only Phone Call appears selected in settings The required phone option is enabled (see screenshot)   Has anyone experienced this? Is there a hidden setting that overrides the phone requirement?

, אני מנסה ליצר דף תודה , שיגיע למי שקבע פגישה עם פרטי הפגישה ולינק לזום, מנסה להכניס ממל קבועהאפליקציה לא מזהה את התוכן ולא מאשפרת שמירה שלו 

Any reason why there is not a way to change the URL on routing forms? That would be a nice quality of life change if we can change the routing form url to say a company name and not a random url that we cannot change 

Hello!I noticed a small bug in the Phone Field in Routing Forms.Basically, even though the field correctly detects my country, it doesn’t automatically add the country code, just the +. So when the user starts writing his phone number on it, he is forced to first write his or her country code. Otherwise, it will change the country.I’ve recorded a quick video showing what I mean:https://www.loom.com/share/ca2d72c96fef433c9c879912aad6c43aThe same issue happens with the Phone Field in regular scheduling forms: the user’s country is pre-selected, but the country code is not pre-filled. User needs to select a different country and then select his country again to have the country code added to the Phone Field.Would be great if you could fix this!Thanks,Ángel.-

I have set a global limit for 6 meetings daily.However I want to set 1 seperate meeting for emergencies. This is outside of the timeframe I have set for normal meetings. But I want that this stay available even when 6 meetings on that day are already booked. Unfortunately I cannot ignore the global limit within the event.AI suggest I use a separate account for the emergency meeting but I would prefer to do this in 1 account. Any ideas on how to set up?