How Do I...?

HelloIt is very important for me to know in advance whether someone will come to the appointment. That's why I send them an email with the request to confirm the appointment.Now I read in the FA that not confirming an appointment has no consequences at all.The appointment will remain in the system.I wonder what I get out of that.How can I make sure that an unconfirmed appointment is removed from the agenda?

Hey Calendly! I have an event that has a custom calendar invitation. The invitation includes embedded inline links like this: Remember to visit the prepare for your meeting page When the recipient gets the calendar invite in gmail, the email they receive and the calendar description look like this: Remember to visit the prepare for your meeting page (https://www.example.com) If you look carefully above, you’ll notice the original link was expanded to include the URL in parentheses after the text. Then someone (maybe gmail) is doing the favor of hyperlinking the URL, but mistakenly including the closing parentheses. The net result is all HTML links in a calendar invite end up broken due to the trailing parentheses. Is calendly the one expanding these? Can the HTML be sent directly to Gmail? Wouldn’t this be breaking every link for every user? Is anyone else experiencing this?

This user is experiencing a technical glitch that is directly impacting their clients and professional reputation. They are asking two things: first, if this is a widespread system issue or unique to their setup, and second, for a potential solution or workaround from the community or staff. They're looking for both confirmation and a fix.

HiI have the ‘text reminders’ option switched on for all appointments.When I’m manually booking in an existing client myself, I’m having to look up their phone number and copy and paste it across in to the booking entry.  Is there an easier way to do this? I go to the client details and then select to schedule a meeting from there.Should the phone number be prepopulated automatically when booking in an existing client when you have the text message option switched on? or, if not, is this something that can be done?Thanks so much in advance :-)

The issue is the setting labeled free/busy: it is set to ALLOW invitees to book OVER events.   ***I spent several hours add exceptions like meeting begins with a, b, c, d, e….etc. to include the entire alphabet and it did not help at all.  I had an appointment scheduled at 6:00 Wednesday the 29th on my Google calendar and had to CHANGE the client to accommodate the calendly meeting that overbooked to that occupied/busy time slot. I had to change the previously booked appointment this week, and several times last week. Very unprofessional and will potentially lose clients if this continues.  This happens for all meetings and happened several times so far.  I have disconnected and reconnected my calendars. I have adjusted and worked on my Google calendar settings. I have adjusted everything I can think of through calendly. I have now submitted an email ticket since I am unable to speak to a representative on the free version. I am EXTREMELY upset that I can not resolve this issue quickl

For years, I’ve been using Calendly the same way, I make a team, and then assign meetings to that team. This allows me to group types of meetings but organizing them on team landing pages. I no longer have the ability to add meetings to teams. What happened?

Depuis quelques semaines, Calendly ne m'envoie plus de notification de nouveau rdv.Comment y remédier ? Je n'ai pas trouvé d'informations utiles. 

How can I adjust my layout for schedules and editing event types? Reducing the editing space to a sidebar is challenging for the user and impractical. Please consider adding the option to “expand screen.” I’m thinking this is a reasonable request.

I was getting this message (as were my customers) when they clicked on the link to go to my clandly calendar on my website. (This Calendly URL is not valid.If you are the owner of this account, you can log in to find out more. I have deleted my current and past events and created a new one so there is only one event type on my free plan. However, having pasted in the new code to embed in my website, it is still not working. Can anyone tell me why please

Right now my voice ai agent is using a tool call to try to fill in fields and it’s able to do everything but the question where it requires to check a checkbox. I don’t see anywhere we can make the checkbox be filled in via api’s. Is this possible?   

Is Calendly down? Getting an error: Method Not Allowed

When looking at my transactions in Stripe, it shows a paid event as “Incomplete” (customer has not entered their payment method.) I cannot find the customer tied to this transaction. How do I find the specific customer in order to address this payment issue with them? And, is there a way in Calendly to prevent the meeting from being scheduled when the customer does not enter their payment method? Thank You!

I have Calendly for 2 years, everything was going well but since yesterday I can no longer book an appointment from my app for my customers. After validation of the event, I have an error message for 2 days

The updates to the platform are not helpful. The meeting poll functionality has gotten worse and not better. Trying to figure out who can / can’t attend one of the dates used to be sooooo clear. Now I have to hunt for the information. Since you show everyone who voted on each option, I have to hunt for where it just shows who selected that option, and it’s only visible by hovering. This is NOT helpful if I’m trying to find consensus while still needing to prioritize certain individuals’ participation.  It’s clear that you have not asked someone who has to schedule a lot of group meetings for their input. 

I recently tried to set up availability in my calendar for off-site meetings only to accommodate clients during renovations.I created off-site versions of each event type I set up a secondary calendar with days/times available for off-site events I set up exceptions in my on-site calendar so those events could not be booked I added availability to the off-site calendar with specific dates/timesMy calendar showed no availability at all during the renovations and I don’t know what I did wrong.I’d like to be able to be able to do this in future, what should I have done?Thank you!Liz

I’ve had someone reach out to me with a Calendly link that requires me to log in to be able to book an appointment.1st issue: once i click the link and try to log in with my Google account - it says my personal email address is invalid.2nd issue: the person who sent the link claims that “The Calendly link I shared is specifically set up for X Company” and requires authentication to ensure a secure scheduling process”.I am concerned this is being used as a phishing attempt. Can you please comment on the validity of the process and claims above. Are these real scenarios that Calendly supports?Thank you! 

Sehr geehrte Damen und Herren, am 05.08.25 um 15:41 Uhr eine Zahlung in Höhe von 103,20 dollar gezahlt und kann mich nun nicht mehr anmelden. Wenn ich mich derzeit über google anmelde, bekomme ich nur den FREE Account .Mit freundlichen Grüßen Karola Lotz

I created an event and when someone signs up for the event, I want the notification to be sent to multiple email ids. How do I do that?Thanks

I have a paid account and it is associated with an email address I no longer have access to. I tried logging in and after entering my password, the message stated a code was sent to my email address. Please help. I need another way to login so I can change my email address.

Hi, new here.I’ve set up three events and have a few people successfully book on. Great.They paid (I’m using Stripe) and received their booking confirmation emails. Then someone contacted me saying that they’ve paid and showed me the ‘pending’ payment on their bank account. But they were not showing as booked onto the appointment. I’ve just had another person tell me that they’ve booked onto another event time. And they are also not showing as booked on. Bit worried as to where my bookings are going. They are paying, and I’m not seeing it. Any help is much appreciated. ThanksRonners

Hi,for one type of appointment, I need clients to make a confirmation. So in the workflow I have set this and it works fine. But a client now receives two emails, the standard just after booking and the confirmation. I want a client to get just one email. So switch off the standard, or let them confirm in the standard email, than I don’t need the workflow.Please help me.

My Calendly integration with outlook and teams is connected and has recently stopped working. However when clients try to book a Teams meeting they are unable to. Any help on why the integration has recently stopped working 

Hi there,When I connect my Google Calendar email to Calendly and pull my calendar email, where can I view those imported events within Calendly? Are they listed somewhere directly in my Calendly dashboard, or are they only used to check for scheduling conflicts?Thank you!

HolaAlguien sabe como quitar el "como llegar" y "ver mapa" en los correos de confirmación que genera calendly de los eventos donde su "ubicación" es google meet? Uso el plan gratis. Muchas gracias.  

I refer to this previous chat from about a year ago and wonder if anything has been resolved? 0406357400