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3018 Topics
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Whole52152Community Member
asked in How Do I...?
Cannot Reschedule to an Available time slot?

I’ve been using Calendly for over 2 years, and since the major update, I cannot reschedule a meeting. This is a one-one-one meeting tyep, and I am on the Standard plan. The time slot I want to reschedule to is available, the trouble-shooter shows it available, but when I click to confirm, I always get an error like “time slot no longer available” or “start time already taken,” neither of which are true. I can cancel the meeting and rebook, but that’s a pain, and it should work since it works to book that exact same time slot from a new “book a meeting” option with no override needed. Please help!

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David
Community Manager
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Ambition-ProCommunity Member
asked in How Do I...?
connexion Google Agenda sur Calendly

Bonjour,Mon Google Agenda actuellement rattaché à mon compte Calendly est une adresse personnelle. Je souhaite le remplacer par mon adresse professionnelle, mais cela ne semble, à priori, pas possible sans passer à un plan payant.Pourriez-vous m’indiquer s’il existe une solution pour effectuer ce changement sans souscrire à un abonnement ?Je vous remercie par avance pour votre aide.Bien cordialement.

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Grace27150Community Member
asked in How Do I...?
New layout is overall worse, please revert back

 This new interface significantly impacts ease of use. If I was not required to use this product, I would have stopped using it when this new layout went into effect. It takes twice as long to schedule multiple meetings now. The Edit buttons on the far right of the panel are harder to navigate. Everything is less visible. it also will not allow you to copy/paste multiple guests into meetings the way it used to. What is the benefit to this re-design? how does it make anything faster, smoother or more functional?I would have appreciated an option to keep the old, functional layout or to chose this cluttered, less efficient option.Please consider reverting back, or allowing users to chose their layout option.

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Joshua22255Community Member
asked in How Do I...?
INSANE Wait Times on the Support Live Chat

Ever since Calendly has updated their support chat system with their new Ai Assistant, their quality of support has fallen off a cliff. I’ve currently been waiting for a rep to enter the chat for over 2 hours. Did they try to replace all of their support reps with AI? Is anyone else experiencing this? 

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Troy48745Community Member
asked in How Do I...?
[Wordpress Embed] I have one event type. Takes two clicks to get to the calendar view.

[Wordpress Embed] I have one event type. Takes two clicks to get to the calendar view. Any way of skipping over the event type selection (since I only have one) and have users just select their dates right away?

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Els87618Community Member
asked in How Do I...?
Other Stripe payment methods

Hi,After one year of use I have to conclude that I loose clients because of the payment methode.Calendly blocks our European ways of paying. Mosts clients don’t have creditcards here!So please, why can’t you allow paying with Bancontact in the Stripe connection?URGENT!

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Samuel25232Community Member
asked in How Do I...?
one link -> choose event types . Possible?

My client is a barber shop.on his website the users get directed to calendly using a button.My question: can the user, from the same link/button, select  different event type ( in this case type of haircuts) . Then choose his appointment timing. Since different types of haircuts would take more time etc.  If yes, how and do you need Standard for this and should I be able to do this in my free trial? 

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David
Community Manager
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Dr53564Community Member
asked in How Do I...?
Are Term Time only bookings possible?

Part of my work revolves around academic term times, and I would like to schedule appointments just within those times, with other constraints such as particular days/times within that.  I am able to do that by scheduling within a date range, but there is only the option to set one range at a time.  So I can’t put one academic year’s bookings in one event.  My other work still takes place within academic holidays, so I don’t want to block out those days.  Is there a way that I can set three ranges within a year?  Otherwise I have to send out a new link for each term, which can be confusing.  

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David
Community Manager
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Friedrich07111Community Member
asked in How Do I...?
Overrides are not saved when using the App

If I add dates with overrides on the App the process seems to work until I click "save and apply". Nothing gets saved and applied. It only works through the webpage. When Iake changes there they get synched with the app.Frieder

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David
Community Manager
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RaguCommunity Member
asked in How Do I...?
Customizable Invitee Name Fields

Hi Calendly team,Can we have the ability to customize the default “invitee first name/last name” field names on the booking forms?I regularly schedule meetings with families to talk about their children, and parents aren’t sure if they should enter their own name or their child’s in that field.Ideally, I’d like to have separate, clearly labeled fields for: Mom’s first name/last name Dad’s first name/last name Athlete’s first name/last name This would ensure I have the right contact details and avoid confusion at booking. Thanks for considering this improvement—it would make a big difference for anyone booking on behalf of a child!Best,Ragu

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David
Community Manager
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Alexander50051Community Member
asked in How Do I...?
Issue UTF in Subjectline

Hello guys, i have an issue with the subject line. We send out a new mail with a subject. But the subject includes utf8 and it shows uncoded subject now. How it looks in outlook:how it looks in gmail: How can we solve this? What i tryed - typed in all new in subject line and hoped the utf will be removed.   

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David
Community Manager
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Kim87672Community Member
asked in How Do I...?
Waiting for a Live Agent

Waiting for a Live Agent since 1:45pm ET it's now 4:20 pm Still Waiting...anyone else experiencing this?

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Blue SealsCommunity Member
asked in How Do I...?
Tab Freezes When Editing Email Reminder Timing (BUG)

Every time for the past week I made an attempt to change the timeline for email reminders, the tab that I am using crashes and becomes unresponsive. I have used both Firefox and Google Chrome who both give me notifications that the page begins to significantly slow down the browser. When I hit refresh page, the page never refreshes and I continue to get the notification from the browsers Is there any temporary solution or planned fixed in the pipeline?

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Sean Marlin
Community Manager
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Fatema52348Community Member
posted in How Do I...?
New layout is horrible

I wanted to share some candid feedback regarding the new calendar layout. Unfortunately, the current design feels like a significant step backward in usability. The entire screen is now cluttered with various event types, and the edit panel on the right is very difficult to navigate—especially with limited space and so many visual distractions.Previously, having editing tools on the left side or available in a full-screen view made it much easier to focus and manage events efficiently. I strongly urge you to consider restoring the full-screen editing option, or at the very least, allowing users to choose between layout modes based on their preference.This new interface significantly impacts productivity and ease of use. I hope the team will consider user feedback seriously and offer improvements soon.

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Michelle61685Community Member
asked in How Do I...?
Calendly not syncing

Hi thereAll of a sudden calendly is not syncing with my calendar. I have followed suggestions in threads of the same issue (eg. unsyncing, resyncing and then emailing support with screenshots). I haven’t heard back from support and would really like this issue fixed.How do I escalate for resolution?

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Caleb's04135Community Member
posted in How Do I...?
Appointment time window

We have a mobile service business and would like to setup a time arrival window 7:30 - 12 and allow 4 customers to books during this time arrival window.  Is this possible?

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David
Community Manager
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Jaci56261Community Member
asked in How Do I...?
Clients not receiving my text messages, help?

I have created workflows, added contacts and created meetings but my invitees are not receiving my text messages

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David
Community Manager
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Del67658Community Member
asked in How Do I...?
Time zone incorret in my confirmation email

Hi,  I’m enjoying calendrly but when one of my customers makes an appointment I get a confirmation which is great BUT the time is not NZ time.  I’ve a lot of appointment set up so I don’t want to remake the options.  I’ve looked on the forum and that was not helpful. Can I please get assistance 

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David
Community Manager
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Sarah60031Community Member
asked in How Do I...?
Calendar Invite doesn't generate invite in my calendar

Hi - When I have people create a meeting from my calendly link it doesn’t auto-generate an invite.  Is there a way to override this?  Other people in my organization it works

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David
Community Manager
DavidCommunity Manager
published in Featured Tips + Tricks
Adding Calendly to your Website

Hey CalPals!Simplifying the scheduling process on your website is easy with Calendly Embeds. Whether you're offering clients the ability to book meetings directly or guiding them through a routing form, embedding Calendly into your website streamlines the booking experience, keeping users engaged without the need to navigate away.With flexible embedding options and seamless integration, this feature enhances the user experience while saving you time.Ready to get started? Follow the simple steps below to add Calendly to your website and make scheduling a breeze for your customers!Who Can Use This?Calendly’s embeds are available on any of our plans! ​​​​Have questions on our plans? Feel free to check out our pricing page! First, you’ll want to choose what you want to embedThere are two ways to embed Calendly on your website:Landing page - Let users to choose from all your event types. Select the gear icon on the top right of your personal event types Select Add to website Booking page

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Todd75416
Calendly Connector
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Matej04877Community Member
asked in How Do I...?
Why are meeting polls not available in the free account? [BUG]

Meeting polls are listed as a free feature, however when creating one you get an error that “Select at least one host” which as a free member you are not able to.Thanks for looking into this.  

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bbzbaliCommunity Member
asked in How Do I...?
How can we change the time duration of an existing Calendly meeting?

Hi everyone, we use Calendly for booking appointments with our clients – fully connected to Microsoft Outlook. Previously, we used Microsoft Bookings. Here’s the issue:Our appointments are set to a default duration of 2 hours, which is appropriate for many sessions.However, some appointments end up being shorter or longer in reality.So far, we haven’t found any way to manually adjust the duration of an existing booked appointment – either in Calendly or via Outlook.This creates two major problems:Available time slots remain blocked in the calendar when the actual session was shorter Or the appointment runs longer and overlaps with another bookingBoth cases result in lost bookings and revenue, which is becoming a serious issue for us.My question: Is there any way to manually change the time or duration of a booked event, without cancelling and rebooking it?We’d really appreciate any help or suggestions – thank you!

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lwcCommunity Member
asked in How Do I...?
Which benefits does the Free Calendly version have over Google Calendar Appointment Slots?

Hi, can you detail what does the free version provide that Google Calendar Appointment Slots don't?I mean, other than SEO link and logo.Thanks!

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David
Community Manager
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Francois85316Community Member
asked in How Do I...?
prise de rendez vous en juillet

Bonjour , je ne parviens pas a ajouter un rendez vous a partir du 18 juillet . A partir de ce jour il n’y a plus aucun créneau disponible , or sur mon Google agenda les journées sont libres …. S’agit t’il d’un paramètre de disponibilité ? En vous remerciant . Francois 

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David
Community Manager
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Raleigh52052Community Member
asked in How Do I...?
Set Max Meetings Across Event Types

I am looking to set a max number of meetings for my team members across the several event types we have. I have seen this topic come up several times within the Calendly Community threads. Is there any resolution to this issue?

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David
Community Manager
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