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1,996 Topics
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1996 Topics

Kebby50758New Community Member

asked in How Do I...?

I can no longer input phone numbers while making appointments. help

Hi, all of a sudden this afternoon I no longer can put phone numbers into appointments. And also new patiant appointments are also no longer available. Help please. I can’t get a live chat to open either.

Mohd42272Community Member

asked in How Do I...?

unable to Change the time zone

I’m unable to set the time zone. While scheduling the webinar It not taking India time. I need help its urgent.

ABHECommunity Member

asked in How Do I...?

Some scheduled events are not showing in Outlook

Hello,I have an inconsistent problem. Some scheduled events are not appearing in my Outlook calendar. I have checked settings. I only happens once in a while but its forcing me to take time to double check that all my scheduled events are also appearing in Outlook. Everything has been syncing fine until last month. I have made no changes to any accounts.Any suggestion on how I can fix this?

Lane23548Community Member

asked in How Do I...?

Hide an agent's email that comes from the Salesforces Profile so members can not have their personal work emails

We have integrated our Salesforce to calendly to send out links to schedule a 1 on 1 appointment with our customers and an agent. But when an invite goes out to a customer to schedule the appointment by using the link we send via SMS and email from Salesforce, at the bottom of the invitation under the section Guests - it has the agent’s personal work email. Is there a way to hide this so it is not seen?

Energiefixers071New Community Member

asked in How Do I...?

Is it possible to remove the Timezone display completely?

When working with local time zone, this is not needed, when using widget, the timezone display (Tijdzone Midden-Europese tijd) is present under the day in question. It takes up alot of space and not needed. Is there a way to remove it?

Andre12Community Member

asked in How Do I...?

How can my users connect their Calendly to the same PayPal account as me?

I saw this on another topic “You could ask each of your users to connect their Calendly account to your Stripe/PayPal account if need be (more below)!!”My question is, how can my users connect their Calendly to the same PayPal account as me? (I’m the admin, my events are connected to my PayPal but I also want my users to connect their events to my same PayPal account).

SaleemBoydNew Community Member

asked in How Do I...?

How do i change my availability to show that i am available for the month of august ?

When you click my link it shows that my next day of availability is in September

Jared76457Community Member

asked in How Do I...?

No Ticket Response In Two Days

I opened a ticket yesterday and even today I have not gotten a response from anyone. The chat support bot just asked me to open a ticket and when asking for a live agent, told me since I have a ticket to wait. Can I get a update for my ticket?I am trying to get the download link for the calendly plugin for outlook (not the addin) as I keep getting 404 calendar not found after trying to resync my calendar on the web dashboard. I don’t know why I am getting the 404 error, if it due to the plugin key I have not working or the plugin being outdated (was installed maybe one or 2 years ago).

Alex1965Community Member

asked in How Do I...?

Restricted booking times

Hi all, I am on the free Calendly, but the only time slots go from 9am to 4pm … I have looked all through the settings but can’t see where to change these?THANKS!! Alex

Accademia45645Community Member

asked in How Do I...?

Rescheduling disable round robin/team choise

When rescheduling the appointment I would like the customer not to be able to choose the hosting but the original one.I have set "Keep original host" but I continue to see both settings as shown in the photo.Can someone tell me what I'm doing wrong?

AdrianaCommunity Member

asked in How Do I...?

This package can’t be installed (Salesforce integration - Sandbox)

I connected our SF Sandbox and now it's showing an error saying: This package can’t be installed. - when I tried to install the calendly package.Can someone help me.

DarjaKCommunity Member

asked in How Do I...?

keep getting reminder for canceled events

Hi, if I cancel an event that has been booked by the customer, I still get the reminder before the meeting. It reminds me of the canceled meeting. Does the customer get the same message then? And how can I stop this. It is very confusing.

ms80157Community Member

asked in How Do I...?

Zoom - wrongly connected to personal

Dear team, I am facing an issue when connecting my Zoom users to Calendly. Setup: Each user has a Zoom Pro account which is part of the companies Zoom Pro account and can be administrated through the main account.Each user also has his own Calendly login. Goal: To connect each Calendly user to his personal Zoom account, so that customers can schedule meetings, which will then show up as meetings in Zoom. Problem: When I set it up in Calendly, then I can see that the user is connected to the companies Zoom account, which is fine for now. But when I log in as the same user, then it shows me that the user is using a personal account. When scheduling a Zoom meeting on the users Calendly langing page, then the appointment will show up in the companies Zoom account instead of the personal one. I don’t know why it shows to different connections, depending on who is logged in to Calendly, as it actually looked pretty straight forward in the tutorials. Could you have a check? Please feel free

Marco P.Community Member

posted in How Do I...?

Outlook Plugin Issue

Seit etwa 5 Tagen:Kunde bucht ein Meeting. Kunde bekommt eine Bestätigung per E-Mail. Meeting wird auf der Webseite unter “Meetings” angezeigt. Zeitfenster ist auf “gebucht” gesetzt. ABER kein Eintrag in meinem Kalender.Plug-In entfernen und neu installieren ohne Erfolg.(Windows 11, Outlook 2019)

Val2ACommunity Member

asked in How Do I...?

paramétrer durée évènement

Bonjour, je n’arrive pas à mettre des évènements de plus de 30mn pourquoi ? par avance merci pour vos réponses

guz843Community Member

posted in How Do I...?

My calednly booked 2 different types so i have 2 meetings at 9 am and 2 meetings at 930 on top of each other. where do fix this?

John ClearyNew Community Member

asked in How Do I...?

Adding location to dates

I am creating an event for a specific category of customer. When the customer books they should be offered all of the available dates and the location for each date; for instance…Aug 11 10-12pm Manchester Sep 9 2-4pm Birmingham Oct 23 10-12pm Bristol.I want it to work this way so that clients only have one link to visit and if they later need to reschedule they don’t have to cancel one appointment and find the url for another.How do I do this (and if I can’t how do I raise this as a feature request?)

Tech MedicCommunity Member

asked in How Do I...?

Looking for a way to have customer's phone numbers included in the body of the calendar appointment(while also having text workflow)

I know that Phone appointments add numbers in the location field automatically, but for non-phone appointments, it seems like the only way to add it is by adding a request for a number as an Invitee Question, which doesn’t interact with the phone number intake for the text workflow, so you end up having to ask a person to enter their number twice, which isn’t a good enough solution for my business. Hopefully, someone knows a way to avoid this, thanks.

Tomas58225Community Member

asked in How Do I...?

Failed Tracking Google Ads

Hi everyone, i have a doubt to integrate the conversion invitee_meeting_scheduled from GA4 to Google Ads and i tried to contact with Google Ads support and Calendly support with no answer yet. What happens is i connected GAds to GA4 to import the conversion to my account but GAds isnt tracking and GA4 does it.So my question is: ¿how is possible that? ¿There’s a way to fix the tracking on gads?

Drumm1Community Member

posted in How Do I...?

Calendly incompatible to Outlook 2021 and Windows 11?

I am wondering if anyone else is having difficulty syncing Outlook 2021 and Calendly in a Windows 11 environment using the Outlook plug-in. This started recently (w/in the past two days), and tech support has no answer as to how to fix it.Up to this point (for 2 years), I never had an issue. Four months ago Calendly posted a response to a query stating that if you downloaded your version of Outlook from the MS/Windows store, it wouldn’t work. (not true, mine did for 2 years). Also that the plug-in wasn’t compatible with Outlook 2021 (again not true - mine worked until two days ago). . What I’m seeing is that Calendly no longer syncs in either direction with Outlook. When I put an appt on my calendar, Calendly goes through the sync process but the appt doesn’t show up there and there is no error message. Conversely, if someone uses one my my invitations to book an appt, they can make the appt and I can view it online … BUT (1) it doesn’t get to my desktop calendar as it used to. The on

Virginie68076Community Member

asked in How Do I...?

Paiement par CB

Bonjour,Est-il possible pour le client de faire un paiement par CB sans passer par PayPal ou Stripe ?Merci

Jessie45806New Community Member

asked in How Do I...?

Global availability not event based?

I have a personal Calendly link that is set to 1:1 appts with the hours set to avail and capped at 3 event types a day. I am part of a team Calendly Round robin. This event type uses my hours and capped event settings. However, the issue is that I need 3 events a DAY capped. The issue is that 3 appts are booked in my personal link however the team Calendly is still allowing appts to be booked because the events caps don’t speak to each other it seems. HALP from the overbooked and overcooked.

Jason55355Community Member

asked in How Do I...?

Microsoft Teams and Otter

Hi We have recently changed remote meetings from Zoom to MS Teams. We are also trialing Otter AI for note taking. Out set up is our main email & calendars on our Exchange Server, linked to Calendly and MS Teams (& Otter AI) on a different email address. I’ve noticed that Calendly doesn’t create a MS Teams link for MS Teams meetings and this is instead a Calendly link to a MS Teams meeting. It also doesn’t create the event in MS Teams, only on our Exchange Server. The results of this are:we need to manually copy the event into MS Teams The meeting link/location is not picked up by MS Teams as a MS Teams meeting, so you need to copy the link into a browser and then manually open in MS Teams Otter AI does not automatically join the MS Teams Meeting as the link/location is not a MS Teams link Generally creates a lot of manual work where the hope was to integrate and automate everythingIs there a solution available I am unaware of ()that does not involve us moving to Office 365)? Or

Alcatraz24828Community Member

asked in How Do I...?

How to offer multiple spots at the same time slot

We are attending an upcoming tradeshow and would like to allow multiple clients to book at the same time slot.(ie)9:00 - 9:15 - Allow up to 3 customers to book during this time slot I cannot figure out how to do this in the settings. Please help!

TomCommunity Member

asked in How Do I...?

Feature request: Repeating fortnightly schedule

Wouldn't it be great to be able to set a fortnightly repeating schedule? For example, I would love to be able to have alternating weeks where one week I’m available in the evenings, the next week in the mornings.

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