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2007 Topics
Kelsi
KelsiCalPal Emeritus
published in Welcome to Calendly Community
Finding Answers in Calendly Community

We’ve all been there – where do you look when you have a question, and what’s the best way to go about finding answers? This guide will walk you through the best ways to find answers to your questions about Calendly within Calendly Community.  Search for Existing Questions The best place to start is by searching to see if a topic already exists that answers your question! We have hundreds of posts in our community – the answer you need might very well already be waiting for you. On the Calendly Community landing page, a big, white search box lives smack dab in the middle of the top panel. Type keywords into this search box to start your journey.  The search box on the landing page of Calendly Community You will also find a search button in the form of a magnifying glass icon, top right, when you navigate away from the landing page. Click the magnifying glass to open the search box.  Click the magnifying glass 🔍 icon to expand the search text field on any page in community  Type keywor

730
Kelsi
5 months ago
Kelsi
KelsiCalPal Emeritus
published in Welcome to Calendly Community
About the Calendly Community

Welcome to the Calendly Community! In this article, we’ll go over what you can expect here. What to Expect in the Community The Calendly Community is a place to post questions, start conversations and share ideas about all things Calendly. You can search what others have shared, engage on their posts and see exciting new information shared by Calendly staff. In Calendly Community you can get support on a wide array of topics, and we can do quite a bit of troubleshooting from our end. However, should you find yourself needing support or troubleshooting assistance on the following topics, please contact our customer support team. They are available 24/7 via live chat, which you can access by clicking “chat with us” on the bottom > right of your Calendly landing page, and via support@calendly.com. Assistance updating your login credentials/method Assistance with any security + privacy or legal issues Assistance with any billing issues (email: billing@calendly.com)  How to Behave in the

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Kelsi
5 months ago
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Geneviève03778New Community Member
asked in How Do I...?
Can't access to my profile with my original google account

Hello,I’ve changed my main address in my Google Account and unfortunately I can’t access anymore to my Calendly account. I’ve tried to connect with the new address but I created a new account 😭.Where can I have some help to access to my first account ? The page “Contact us” doesn’t allow me to write a single word !Thanks for your time. 

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G
5 months ago
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CovenantbisCommunity Member
asked in How Do I...?
Issue with correcting a clients email address

If a client or I enters the wrong email address for the client, I open the appointment and change the email address for the client, It allows me to edit and save it in their appointment but it does not change the email address that the Confirmation emails are sent to for the client. The automated and confirmation email messages continue to go to the wrong email address. Is there a way to correct this without canceling the clients appointment and rescheduling them? 

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Kelsi
5 months ago
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RussellCPACommunity Member
asked in How Do I...?
Provide assistant access to calendly and calendar

I am a partner of an advisory firm and would like to provide my assistant access. Is there a way to do this without providing them my UN/PW? I don’t mind paying for a seat. If not, can I remove the SSO option? I don’t mind providing UN/PW access to Calendly, but I cannot, due to compliance reasons, provide the UN/PW to my Microsoft account. Thanks!Russell

4171
Kelsi
5 months ago
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Chloe30763Community Member
asked in How Do I...?
How to fix greyed out dates on embed Calendly on Wordpress site

How do I make the color of available dates show up on embedded pop up? Several dates are greyed out and I don’t know how to fix this. 

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Kelsi
5 months ago
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jasatcosmicCommunity Member
asked in How Do I...?
How do I fix this issue?

I’m not sure what’s happening here. My open hours start at 12:00PM and on some days my availability is messed up. What happened to the 1:00PM and the other time slots that follow it? Can someone explain? I have the 30minute time increment on. I tried messing around with it changing the increments, but it still isn’t perfect. I don’t have any calendars linked to interfere with the calendar either. Any insight would be helpful, thanks in advance.  

181
Kelsi
5 months ago
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Bradie66065Community Member
asked in How Do I...?
Is there a way to mask personal email addresses with Round Robin Events?

My organization uses Calendly, mostly via Round Robin events that circulate to our whole team for even distribution! This is working great! My one question is, is there a way to make their “personal” company email addresses within a round-robin event (i.e. first.last@company.com)? Our team uses Salesforce to communicate with clients via email and we try to stick to our company Gmail account for internal-only purposes (it isn’t used much) and this seems to be giving clients a straight shot to one individual directly, which we want to avoid to avoid delays with other meeting conflicts, PTO/OOO, etc. Ideally, for the round-robin events, I would love to be able to replace what the invitee sees from first.last@company.com with ourteam@company.com. Any input is greatly valued and appreciated! 😀

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Kelsi
5 months ago
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Zach30121Community Member
asked in How Do I...?
How do I make events independent of each other?

Hi, I run a sports training facility with multiple areas available for rent, so all of the areas could theoretically be rented at the same time. I use calendly as the booking tool, but when one area is booked for, say 2pm, that time is blocked off for the other areas of the facility. Any ideas on how to allow booking for multiple events at the same times>

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Kelsi
5 months ago
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SantiagoCommunity Member
asked in How Do I...?
Displayed weekly instead of monthly

Hi,I can't configure the events so that the calendar view is displayed weekly instead of monthly.In my company, Filadd, we use around 50 premium Calendly accounts, and thanks to this tool, we provide support to university students. We allow our students to schedule a session for any day they want, from today up to 2 months ahead. However, we need the users not to see the availability by months, as it confuses them. Instead, we need them to see the availability in a weekly view, while still being able to choose any day they want between today and 2 months ahead.Thanks, Santiago.

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Kelsi
5 months ago
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cbradioCommunity Member
asked in How Do I...?
PLEASE add an event type with multiple hosts and multiple guests/attendees

This is a huge feature gap for a common use case.

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Kelsi
5 months ago
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EdoS-TCCommunity Member
asked in How Do I...?
People are booking outside my set schedule

I have my schedule set to accept certain events 8:30am to 5pm US Eastern, and only one specific event can be booked at 5am-7am. Twice now people have been able to book calls outside the times specified in the schedule. Is this a bug? How do I stop this happening?   (Yes: I double checked the event settings and made sure that the right schedule is applied to each event - that is all correct and the right events have the appropriate schedule applied.)

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Kelsi
5 months ago
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PowersFTCCommunity Member
asked in How Do I...?
Using Custom Email / Gmail Integration to send Group Event Communication

Perhaps I’m missing something, but I’m not seeing a way to ensure that our customers are receiving the Calendly emails/invitations/communication from our custom email address that is configured in the Gmail Integrations. Is this not possible?  Seems like it should be able to send outgoing emails from our GSuite/Gmail account rather than the calendly address with the reply-to set to our email address? Thanks in advance!

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Kelsi
5 months ago
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Donna61282Community Member
asked in How Do I...?
Calendly Losing Connection with Calendar

I have two issues: My Calendly continues to lose connection with my Microsoft Calendar.My Calendly link continues to lose connection with the Calendly Availability. I like Calendly when it works but it is becoming a full-time job to keep fixing this.  Is there a way to permanently fix it?  

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Kelsi
5 months ago
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Chloe35150Community Member
asked in How Do I...?
Company Wide Holidays

I have ~20 Calendly users in my team, and they’re not all great at making sure their calendars are blocked off on holidays. Is it possible for the company admin to block off dates for the whole team? Or do I need to just check with each individual user? I would also love to suggest that a feature be implemented that the company admin can implement date specific hours for the whole company. Our team has some dates where the entire business is closed and it would be great if I could block these dates off for everyone.

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Kelsi
5 months ago
Sam S
Employee
Sam SEmployee
published in How Do I...?
Accessing the Outlook Plug-In Install Link

Hey CalPals! We heard your feedback and are now making it easier to access the plug-in! 🎉 What is the Outlook Plug-In, and is it right for me? For some users, the Plug-In is a crucial part of the calendar connection process. It allows Calendly to pull data from a local calendar. With a local calendar, your calendar data lives solely on your computer and does not sync to a web-based calendar.  What is a web-based calendar? The majority of Calendly's calendar options (Google, Office 365/Outlook.com, Exchange, iCloud) are web-based – meaning you are able to access your calendar data from anywhere, on any device by logging in on your browser. With web-based calendars, Calendly connects directly to your online calendar account where the data resides. The Outlook Plug-in is a solution we designed to facilitate a local connection on Windows devices, meaning that Calendly accesses the Outlook calendar app via a secondary application installed on your PC. Why can’t I install the Plug-In from m

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Kelsi
5 months ago
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Sande333Community Member
asked in How Do I...?
How do you shade past meetings?

When available meetings are scheduled, they are removed from Calendly, which is fine… but can they be shaded out. To the customer, it looks like not enough meetings were available, if any at all. Thoughts, or am I missing something? 

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Kelsi
5 months ago
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DunjokoCommunity Member
asked in How Do I...?
Access a clients calendly account

I have a client thats using calendly, they are having issues with formatting the embedded code. I need to get in and fix the settings, they have sent me an invite, but it asks me to login to my account or create a new one, logging into my account simply gives me my details. How do i access there account via this invite.

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Kelsi
5 months ago
M
Matt23021Community Member
asked in How Do I...?
Does Calendly prevent double bookings on $12 a month plan with two different appt options?

I have two different appointment options for two different types of clients. Does Calendly prevent double booking if a Client A books an appointment and then Client B tries to book appointment at the same time?

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Kelsi
5 months ago
M
Monica00042Community Member
asked in How Do I...?
Add feature to limit Frequency of Bookings per customer per event

I give potential clients up to a few free appointments but then I want them to no longer use the free event. I REALLY need a feature in the event that allows me to set only so many uses PER client.I see this has been requested before. Has any remedy or revision been made to allow for this?Thank you!

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Kelsi
5 months ago
M
Mitchell80044Community Member
asked in How Do I...?
If...else cases for Calendly

Does anyone know if there is a way to create a basic if...else type workflow. For example, for accepted candidates I want to automate a congratulations and welcome email, however for rejected candidates I want to inform them and say thank you.In other words, unlike the typical automated workflow I do not want everyone I interview to receive the same email 7 days later.

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Kelsi
5 months ago
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Julie56000Community Member
asked in How Do I...?
How can I set the amount of people that can book a certain event?

Hi all!I use Calendly to have people schedule puppy classes, but the maximum amount of people is 5. How do I set it up in this way that the same date can get booked by 5 people and as soon as that has happened, that the date becomes unavailable? Hope I explained it well :)Thanks!

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Kelsi
5 months ago
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Luke42742Community Member
asked in How Do I...?
Multiple events sync to 1 calendar

Did Calendly ever figure out to how to run multiple events on 1 calendar? I have 2 events types that need to run the same calendar so I do not overbook appointments. Anyone able to do this yet?

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Kelsi
5 months ago
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C'Dermyl51007Community Member
asked in How Do I...?
Timezone deactivation

Hello there,It would be really nice to be able to deactivate the whole “time zones” thing !Since we offer beauty services in a small country that doesn’t have different timezones, it looks a bit too international for such a small organization (our).Let us know if you will  work on that somehow, someday :-)Thank youTania 

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Kelsi
5 months ago
R
rishishubhaCommunity Member
asked in How Do I...?
Auto add invitee to calender event

When someone schedules an event with me through Calendly, they are not automatically added as an invitee to the event.Does anyone have any insights or solutions for this issue?

945
Kelsi
5 months ago
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