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BydallCommunity Member
asked in How Do I...?

Same person booking the same event twice

Hello, I’m generally very happy with calendly so far, it’s very seamless. As of recently I have tried to bring in new clients from the same group (1000+) by offering some free 30 minute sessions. What has happened instead is that people who previously booked a session, books again and takes up the spot from new clients. I have tried single use links but only one person was able to book  a session with 5 sessions was available. I have tried to write “only for new clients” or “only available if you haven’t had a 30 minutes session before” to little effect.So how do prevent/avoid the same clients booking over and over again? 

1
Kelsi at Calendly
Community Manager
19 minutes ago
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Tobias15201Community Member
asked in API + Webhook Help

Weebhok sunscription “updated_at” & “retry_started_at” fields

What does mean the fields “updated_at” “retry_started_at” in the Webhook Subscription Object?I have read the documentation but it is still not clear to me what this data represents. In what way is a subscription updated? I have not found an endpoint to update a webhook subscription, only GET or DELETE.And in the case of “retry_started_at” what does it mean? I have subscriptions in NULL in that field and others with the same date as “updated_at”. I don't understand it.Thanks for your time.

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39 minutes ago
F
FiveSparrowsCommunity Member
asked in How Do I...?

Renaming 'Schedule Event' button

Is it possible to customise the text/name of the ‘Schedule Event’ button that customers see when they’re about to submit their booking? I’m using this for booking therapy appointments and ‘Schedule Event’ is a bit strange for them to click.

1
Kelsi at Calendly
Community Manager
3 hours ago
C
Cornelia31487Community Member
asked in How Do I...?

Discount codes and multiple module course

Hi, I am really desperate to be able to create discount codes for my clients, specially for online events. I read that I am not the only one needing this. Might make me move platforms actually.Any idea when that is possible?The other question I have is if you have an idea of how to deal with scheduling a course with multiple modules? I need people to sign up for the individual module though, but buying the whole course is a different price….. I need a bit more flexibility for this. Other platforms offer that.Obviously, there is a switching cost and I would really love to stay, but I need these features. 

1
Kelsi at Calendly
Community Manager
4 hours ago
H
HayenbCommunity Member
asked in How Do I...?

Integration with Outlook calendar

i synced my outlook calendar with my event hold on calendly for my guests to choose free slots available. If then i add more busy schedule on outlook, which some conflict with the slots on calendly, does the calendly link event i sent to my guest automatically delete those unavailable slots so that my guest can just see those available left?

1
Kelsi at Calendly
Community Manager
4 hours ago
P
pjalleNew Community Member
asked in How Do I...?

Select between available Hosts at a specific time

We host lectures all around the country and we’re missing a small feature in the round-robin event.Let’s say I have 5 hosts on a round-robin event. 3 of them are available at the specific time, our Meeting Booker, wants to arrange a lecture at the venue we’re talking to.I would like the Host to be able to see which of the 5 hosts are available at that time and eitherA) select the host who will do the lecture, between the three available onesor B) at least be able to see who’s available at the given time, before booking. Reason is, the venue we do lectures at, often have a very good relationship (or occasionally a bad one) with our Hosts and being able to decide “Okay, we send out your favorite guy” or “Ah, only Brian, who you hate, is available that day - how about we go with tomorrow, Susan’s available there.”

3
Kelsi at Calendly
Community Manager
4 hours ago
C
CstoneCommunity Member
asked in How Do I...?

Upgrading 2 out of 3 users in an organisation OR separating accounts

We have an organization with 3 emails. We wish upgrade only 2 to a Standard plan. The Admin email does not require an upgrade. Can wedo this for just the 2 email addresses? OR can I remove the admin as the organiser so just the 2 upgradable emails remain OR  separate them all entirely to stand alone accounts? 

3
Kelsi at Calendly
Community Manager
4 hours ago
K
Kelly80365Community Member
asked in API + Webhook Help

Cookie banner on mobile negatively impacting my conversions

As of mid-March 2024, my conversions from Google Ads (almost 100% mobile traffic) have decreased dramatically. I tested the scheduling experience from an incognito window and found that the cookie banner takes up the entire screen on mobile and then makes it virtually impossible to scroll down to schedule. It’s a terrible user experience. Is there anything I can do?

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K
4 hours ago
B
Brandon41008New Community Member
asked in How Do I...?

Changing Host of a Scheduled meeting

Please can we make this possible! We need to ability to change the hosts of our confirmed events. We operate with 3 people on tech support, all in the same office. if someone can’t make it to their zoom meeting, we need to be able to switch the host without disturbing the reciepent with cancel/rebook information. 

1
Kelsi at Calendly
Community Manager
19 hours ago
S
SoulwhispererCommunity Member
asked in How Do I...?

Additional Accepted Currencies via Paypal and Stripe

I would like to inquire about the possibility of integrating other currency options into Calendly. From my perspective, the current limitation is quite restrictive. While I appreciate and enjoy using Calendly, the inability to transact in my own currency poses a challenge in tracking payments and confirming appointments.This limitation requires additional manual effort, whereas other platforms seamlessly handle currency transactions in my currency. I am curious why Calendly does not offer this feature?From the client's perspective, it adds another layer by redirecting them to an external site for payments and adds confusion.It would greatly enhance the user experience if currency integration (other than $, € and £!) could be included within Calendly. I offer this as a suggestion for consideration by the Calendly team.Unfortunately, I find myself exploring alternative programs due to this particular limitation, although I very much would prefer to stay with Calendly.

17
Kelsi at Calendly
Community Manager
21 hours ago
Lindsay Cope
Employee
Lindsay CopeEmployee
posted in Featured Tips + Tricks

Using Calendly to schedule webinars

Hey Calendly Community! What are your best practices for scheduling webinars with Calendly? I’d love to hear any pro tips and lessons learned 😄(In case you haven’t tried it yet, you can set up a Group event type to allow multiple invitees to sign up for a single event + integrate with Zoom, Google Meet, Microsoft Teams, GoTo Meeting, and Webex!) 

2
Kelsi at Calendly
Community Manager
23 hours ago
hilaryyeg
Employee
hilaryyegEmployee

New and improved Calendly chat apps for Slack and Microsoft Teams

At Calendly, we spend a lot of time collaborating on Slack. If your organization is anything like ours, you know how valuable it is to get key updates directly to your messaging tool – whether it’s Slack or Microsoft Teams.So, we’re excited to have recently rolled out new apps that send automatic notifications to Slack or Microsoft Teams when Calendly meetings are booked, rescheduled, or canceled. No more toggling to your calendar and email to get updates on your schedule! 🙌I’m guessing these users will be pretty excited… ⬇“I live in Teams… this will save me time flipping between programs, so I can more effectively perform my role.”“Getting Slack messages when an event is scheduled means we don’t have to keep checking our calendars.”  Yes, we already let them know. Connecting Calendly to your Slack or Microsoft Teams can only make your life easier. Here’s everything you need to get started in no time.  Slack Add the Calendly app from Slack app directory Learn more about the app

241
Kelsi at Calendly
Community Manager
1 day ago
A
AnitaCommunity Member
asked in How Do I...?

How to schedule multiple 1:1 meetings for several customers

How to schedule “first come - first served” meetings if I have several available time slots in calendar and I want to book 1:1 meetings with several persons. For example - I need to book 1:1 meetings with three students and I have seven free time slots in my calendar. Is it possible to send one link to all students and they make reservations on “first come - first serve” principle? 

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Kelsi at Calendly
Community Manager
1 day ago
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Jesse37465Community Member
asked in API + Webhook Help

Pardot Form Routing: Open in New Window?

So far I’ve been able to get the Calendly Routing to sync up with Pardot and detect when a form is submitted, but when the form routes to a Calendly page it loads it as a pop-up window in the iframe. Is it possible to load the calendly page in a new window? Note: When I provide a URL to route to instead of a calendly form it routes just fine with the whole window.

1
J
1 day ago
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Tobias15201Community Member
asked in API + Webhook Help

Webhook going disabled

Is there any way to prevent a webhook subscription from being disabled?It is happening often and the only solution I found is to check every day with the endpont webhook_subscriptions to check the status. Isn't it possible to configure an alert for when a subscription is about to be disabled to avoid it?

2
T
1 day ago
J
Jason54638Community Member
posted in How Do I...?

Add rule to limit / set maximum number of meetings of a type per week (please)

I have appreciated the ability to limit the number of meetings of a certain type that can be scheduled per day (under ‘additional rules for your availability’)… but would LOVE to be able to also limit the number of meetings of a certain type per week. My situation… for 2024 I have a personal goal to host a new acquaintance for lunch once a week… but afraid if I use my standard lunch Calendly invite with this group, I could end up with multiple in the same week… and I would prefer not to have to manually block my calendar to do so.

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S
1 day ago
S
SunorsonCommunity Member
asked in How Do I...?

minimum notice option for one-off meetings?

Hello. I'm wondering if there is an option for minimum notice for one-off meetings, similar to how this feature works on booking pages. I use one-off meetings pretty exclusively to have more control of my calendar and decide whether or not to entertain meetings. I would Calendly’s holds for one-off meetings automatically removed from my calendar if invitees don’t select scheduling options within a predetermined period of time. This proactively frees up calendar holds and helps avoid last minute meeting scheduling. If this feature is not currently available, I would like to suggest it for consideration.  

1
Kelsi at Calendly
Community Manager
1 day ago
T
Taylor34257Community Member
asked in How Do I...?

Difficulties with event type redesign

Seems like you've been doing alot of work lately, always great. The product has, for me at least, gotten much harder to use.  I only ever see Calendly links in emails that are sent to me, and I only ever put 'book a meeting with me' links into emails I send. I used to be able to go to one URL (https://calendly.com/event_types/user/me), click a meeting length to copy it, and then tab back to gmail and paste it. Now.... I go to the same URL, often click the wrong button (now there are 2 for each meeting length), get confused for a second, then close that thing, click the right button, get a ugh... popup, THEN click the 'copy link' button, then close that, then tab back to gmail, and paste. Whew. That's 4-5 clicks, or, if I click the right button on the new product, still 2-3 clicks instead of ONE CLICK which I used to have. So your product, at least for how I use it, is at best 200% harder to use, but typically 400% harder to use.  Why have you done this? 

1
Kelsi at Calendly
Community Manager
2 days ago
W
WebMasterLoganCountyTNRCommunity Member
asked in How Do I...?

appointment dates are showing on Google calendar on the day after the date set in Calendly

My morning dates/times appear correct on Google Calendar, but the evening dates/times are showing up on Google calendar on the day after the date set in Calendly.

1
Kelsi at Calendly
Community Manager
2 days ago
F
FluxBody21Community Member
asked in How Do I...?

Allowing customers to book a timeslot within a booked event

Hey team,I run a mobile body composition scan business where gyms around the city book my service (through Calendly) to attend their gym for a 3 hour timeslot. I am trying to figure out a way that gym members can book a specific 10min timeslot within that 3 hours that I am there. I see that Calendly does not allow overlapping but am wondering if there is a way to work around this as I know a few other booking systems allow multiple calendars or locations or teams. I like Calendly and have been using it for a few years now so don’t want to have to transfer to a separate service.Kind regards,Ayden

1
Kelsi at Calendly
Community Manager
2 days ago
F
Fayaz84367Community Member
asked in How Do I...?

Connect Paypal sandbox account

Hi, I was trying to test the payment process. I’ve already set up a sandbox Paypal Account and Credentials (both buyer and merchant).Does Calendly offer a way to integrate a Paypal sandbox mode ?Is there a way to test the payment process ? It would be a huge benefit if we were able to test the payment process. 

1
Kelsi at Calendly
Community Manager
2 days ago
jillian
Community Manager
jillianCommunity Manager

Introducing Calendly Connectors - Applications Open for June 2024 Cohort!

In March, we shared news that Calendly Collective was entering a “what’s next?” phase while we thought wildly, creatively, and ambitiously about the future of customer advocacy here at Calendly.Today, we’ve got some exciting news to share on what’s next.While researching other customer advocacy programs, gathering perspectives from advocates like you, and looking at Calendly’s needs, we kept noticing a recurring theme of wanting “more opportunities to have a meaningful impact or experience.” The individuals we talked to want to provide impactful feedback, have first access to new features, learn and innovate, build meaningful relationships, and more.The short overview is we’re closing down Calendly Collective and standing up a new advocacy program called Calendly Connectors. What’s new and different?While Calendly Collective had elements of a successful customer advocacy program, it was working double-time to be all things to all people. Calendly Connectors will be purpose-built, focus

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jillian
Community Manager
2 days ago
M
Maya25876Community Member
asked in API + Webhook Help

Cancel group meeting event for one invitee by REST call

Hi, This is related to my post  I found out that if I have a group meeting with 3 invitees: inv1_uuid, invitee2_uuid, invitee3_uuidand I want to cancel the meeting for only one of them, for example inv1_uuid, I can call:PUT https://calendly.com/api/booking/cancellations/inv_uuid with body:{"cancel_reason": "Test cancel again"}and it works.Just wanted to verify we can use this API.Thanks.

0
M
3 days ago
G
Glenloch2024Community Member
asked in How Do I...?

Sending whole team availability for 1-on-1 customer research

I’d like to send a link to customers that shows cumulative availability of everyone in my team. If, for example, the customer selects 10am, they’ll get a call with whoever happens to be free at that time (just one person, not all of us).Any help much appreciated.

1
jillian
Community Manager
4 days ago
D
Divina07868Community Member
asked in How Do I...?

Can Calendly Handle Dual Hosts for Seamless Event Scheduling?

I have a premium Calendly account, and my team and I are curious if it's possible to set up a Calendly invite where two Calendly accounts can manage a single event. For instance, if we book a demo for January 1, 2024 (2:00 PM) and it's already booked, the initial booking would be directed to Host 1's calendar.Subsequently, the same time and date would remain available for the next attendee, and if they book it, the reservation would be directed to Host 2's calendar. We're particularly interested in implementing this feature for scheduling demos with our clients. Is this functionality supported by Calendly?

1
jillian
Community Manager
4 days ago
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