Get Help. Give Help.

Hi there,It is impossible to reach customer service via the chat option.It basically says “waiting for an agent” for hours.All I want to do is download a proper invoice and the one that is listed in my account doesn’t have my name on it but Calendly’s (!!!).Is there an email address for billing that anyone has?Thanks.

I’ve been using Calendly for some time, and in the last 24 hours noticed that when meetings are arranged, and accepted, they don’t transfer into either my diary (user/account holder) or the attendee’s diary.  Essentially everyone accepts, but the meeting doesn’t appear in anyone’s diary.I haven’t changed any settings - so does anyone have any idea what to do?

I'm currently trying to integrate Calendly into our workflow at a small business and am hoping to optimize our scheduling process with multiple team members involved. Here are a few questions I have: Multiple Calendar Integration: How do you efficiently integrate Calendly with multiple team members' calendars without causing conflicts or overbookings? Are there best practices for ensuring that all calendars sync correctly? Group Events: We often need to schedule meetings involving more than one team member. Does Calendly handle group events well? If so, what are some tips for setting this up seamlessly? Time Zone Handling: Our team is spread across different time zones. What are the best strategies to manage this in Calendly to avoid scheduling errors? Customization Options: How customizable is the Calendly interface? Can we add custom fields or branding that reflects our company's image? Automation Features: Are there any advanced automation features in Calendly that you find

Hi Cimmunity,Is there a support phone number for Calendly? If yes, can someone provide it to me?

Recently the Chrome extension was updated which changed the UI. Because I’m not very happy with the changes I’d like to share my thoughts here.the “sidebar” doesn’t work well when you have more than three meeting templates. Clicking on the “Share Availability” button the dropdown disappears behind the container: Also note that the icons are cut off at the bottom. Not So nice… When I’m done copying the meeting link I now have to click on the X in the top right-hand corner to hide the “sidebar”. With the previous implementation this wasn’t necessary because it closed a soon as I clicked elsewhere. All in all changes that do not improve the UX, to the contrary. Or maybe others are happy with these changes?

HELP! I’ve sent out meeting poll invites and went back in to Calendly to delete meeting spots held for the next morning when no one responded. Since I did this ALL reserved meeting times have disappeared from my Outlook calendar and I’m afraid someone will now be able to overbook and steal the time slot(s) reserved for my very important meeting.

Hi, we are thinking about using Calendly for the website of our spa business. I have played around with the free version a little bit and so far I like it.  We have two slightly different usecases for it, but we only want to use the inline embed functionality (on a wordpress site). Here are the use cases:On each service landing page, we would like to embed the calendar (i.e. the event type landing page, or whatever it’s called).  We also have a dedicated booking page which basically has again all services listed plus the booking calendar for all of them.We would be fine to just embed all event types as single items for both cases (as I’m not so sure whether the actual booking landing page is really helping us in terms of UX etc.).  Now the questions:We have various service providers with various availabilities providing our services. The customers should be free to either see just all availabilities for an individual services (i.e. availability of all personnel providing this service)

In my schedule, I want to display the invite details form first. After filling out the form, I want to show the calendar. Is there a way to do that? I just want to change the order of things on the Calendly event page.

We have two meeting types setup - one is a group meeting type and the other is a one-to-one.We are wanting people to be able to book into the group meeting as well as the on-to-one on the same day/time but whenever someone is booked into the group, it blocks out the ability to book into the one-to-one.Is there a workaround for this?

Hi- my calendly is working fine- but when I open a meeting it has scheduled in teams- I have to go into the event in Teams calendar and choose “online meeting” myself- which then has to update to the other participants. Is there a way to just have this choice made before they schedule with me- so they are not getting multiple emails?

How can we connect the tiktok pixel with calendly to be able to track events? Specially if its web embed.

We use Calendly for appointments made by external users and use our Outlook calendar to see events. It would be helpful to send a list of events including the person’s name and company to our front desk person who greets the visitors when they arrive.  Is there anyway to do this?Thanks!

Dear Community,  seems scheduled round robins are not displayed in the scheduled meetings overview, see attached screenshot.  Can anyone help? Best Regards from Hamburg Michael

I would like to print the scheduled events page. I am using this for a bike shop schedule and I don’t want bike grease all over my electronics, thus I need paper. I’ve tried using the browser Print from Chrome, Safari, Edge, Duck Duck Go, but the results are all bad.Thanks.

From the Scheduled Events page, I can Export a CSV. Unfortunately, it includes many columns I do not want to see. I can hide them in my spreadsheet program, but this is very inconvenient as I do this operation frequently, having to hide unwanted columns every time. How can I avoid all the unwanted data, for example all the UTM columns? Thanks.

Hello! We want to customize our confirmation email and for some reason it’s not working. I hope someone in the community can help! Here’s a loom video for reference:  

I was just billed today for calendly yearly renewal. I am retiring soon and did not plan on renewing. How can I get a credit and delete the account? 

I have carefully made certain settings in Zoom my standard, one of which is NO WAITING ROOM. Always passcode. however, every Zoom created by Calendly has Waiting Room turned on. Why aren’t my existing standards being applied and how how do I fix it please?Thank you

Hello! We use the Salesforce integration, and our team wants to track how many events are scheduled by our sales assistants on behalf of other sales reps. Is it possible for me to access that information through the integration? Ideally, I’d like for the Event record in SF to show the sales rep who hosted the event as the “Assigned To”/owner (which seems to be the default in the flow template), while being able to map the name of the assistant who actually scheduled the event to a custom field on the record. I see the “Event Primary Publisher” name and email fields on the CalendlyAction object, but it seems like that will always represent the host, whose calendar the assistant scheduled the event on, rather than the assistant’s information. Is there a field I’m overlooking on the CalendlyAction object? I’m open to creative workarounds too! 

My events all have 15 minute buffers afterwards.  While Calendly recognizes the buffers, my Google Calendar does not.  Thus, coworkers looking at my calendar think I am free at that time.  Is there a way to have the buffer time added to the host’s calendars, while leaving it off the invitee’s calendars?

I have been trying to create a group event for 1 day and 1 time slot.  I am having trouble figuring out how to do it.  I created the group event.  I put in available for 20 people.  Then I make a custom date of Friday May 17th at 11:00 to noon.  When I look at the LIVE PAGE.  It shows availability EVERY FRIDAY and it won’t start until May 24th.  I need help!What are the steps to create a time slot for 1 day and t time?JameyRae

Wondering how you can use Calendly’s new browser extension? Here are a few ideas to get you started:Use the “Book meeting” button to schedule a follow-up in real time during a client appointment. That way, your next touchpoint is already in the books and you can keep client work moving forward. Book over focus blocks and movable meetings when scheduling from the extension so you can prioritize urgent client needs, like when a project deadline moves up or there’s a change in scope. Mark clients and prospects as no-shows if they miss an appointment and reschedule it in one click from the Meetings tab so you keep them engaged. Review client details and see your meeting history in the Contacts tab so you show up to appointments fully prepared.If you’re interested in learning more, check out this blog post.Already using the new extension? Comment below and share how you’re using it!

If you’re in financial services, there are many ways you can use Calendly’s new browser extension! Here are a few to get you started:Use the “Book meeting” button to schedule a follow-up in real time during a client appointment. That way, your next touchpoint is already in the books. Book over focus blocks and movable meetings when scheduling from the extension so you can prioritize urgent client needs, like when a client needs to make changes after a life event. Mark clients and prospects as no-shows if they miss an appointment and reschedule it in one click from the Meetings tab so you can keep them engaged. Review client details and see your meeting history in the Contacts tab so you show up to appointments ready to help clients reach their financial goals.If you’re interested in learning more, check out this blog post. Comment below and share how you’re using the new browser extension! 

If you work in education and are wondering how you can use Calendly’s new browser extension, here are a few ideas to get you started:Use the “Book meeting” button to schedule a follow-up in real time during a student meeting. That way, your next touchpoint is already in the books. Book over focus blocks and movable meetings when scheduling from the extension so you can prioritize student needs. Mark students as no-shows if they miss a meeting and reschedule it in one click from the Meetings tab. Review student details and see your meeting history in the Contacts tab so you show up to meetings fully prepared.If you’re interested in learning more, check out this blog post. Comment below and share how you’re using the new browser extension!