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How Do I...?

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2693 Topics
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AlexNejako63356Community Member
asked in How Do I...?
Why does my Calendly keep cancelling meetings for a particular person?

HelloFor just one person who has a Gmail account my Calendly (free version) keeps automatically cancelling his events he schedules. It’s getting to be frustrating.Is there something either me (the person with the Calendly instance) or the person scheduling (the person who schedules the event on my Calendar) is doing wrong?Thanks for any help you can provide.

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David
Community Manager
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Sarah TCommunity Member
asked in How Do I...?
Feature request: Improved customisation to email notifications (embed images / add attachments)

Although Calendly has been a game changer in terms of improving scheduling, we are unable to maximise it’s full potential due to the lack of customisation available in the notification/workflow emails. For us to be able to eliminate having to send follow up emails manually, we REALLY need to be able to embed images in the email body and attach documents to these communications. And also just from a branding perspective, I’d love to be able to add our proper email signatures (with our logo) as well. Any chance this feature is on the horizon?

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Mike32813
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Kim35642Community Member
asked in How Do I...?
expand view of home page

I have 25 calendly events and have to click “Show more” every time in order to see all of them. Is there a way to freeze the expanded view to avoid having to click “Show more” every time I return to the home page?  

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VanusersCommunity Member
asked in How Do I...?
the choice of the client between 2 different users and schedules

Hi, I’d like to have 2 users with 2 different schedules and 2 different zoom accounts because those 2 users can have meetings at the same time with 2 different clients. Is it possible?The 2 users work for the same project and I (administrator) I’d like to share just 1 link with clients who want to take an appointment, so they can choose which user they want to have a meeting with.

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David
Community Manager
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Andrew54822Community Member
asked in How Do I...?
Outlook invitation not including all event information

Hi team,My team relies on the outlook invitation for all information needed when contacting a client.The event info such as the invitee’s phone number isn’t coming through and I am unable to find where this information is. It is coming through in the host’s email about the meeting, but this means going back to that email for every client contact. How does this information not flow through to the outlook invite? Thanks 

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David
Community Manager
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Patrick70727Community Member
asked in How Do I...?
Time Options

I see the default is a 30-minute meeting.  Can I add a few other options, such as 15-minute, 30-minute and 60-minute? 

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David
Community Manager
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GVMS85453Community Member
asked in How Do I...?
“oops, something went wrong” when booking

I am at a school and some but not all of my students are getting this error message when they try to make an appointment.Also, where is the link to live help chat? Without that or a phone number to call, this is extra frustrating. Christine

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David
Community Manager
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MandM16767Community Member
asked in How Do I...?
Generating Single-Use Links

Is there a way to generate a one time, use link, for each time I send out the calendly invite? We use another service to take payments. So I just need to send a link for scheduling, but I don’t want people to be able to use the same link over and over to get free appointments. Thank you

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Steve11467Community Member
asked in How Do I...?
End-user trying to sync O365 calendar - token error

I have a user who is receiving the following error when trying to sync the Calendly. I found documentation for how a user can find their plug-in key, but 1) as I walked through the process it appears the video’s navigation of the site is outdated, as I could not find the same areas in the same manner, and 2) I still could not find a plug-in key, so I wasn’t sure if it was needed for O365 accounts. Also I am unable to access this key as an admin for my employees, and am unsure if that’s by design.  

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David
Community Manager
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Nell45487Community Member
asked in How Do I...?
Timeslot overlaps with a calendly event

I get this error message for a date when I am free. It says it is something on my calendly system which I don’t have anything. What could be the problem and how do I resolve it?   

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David
Community Manager
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Sami41775Community Member
asked in How Do I...?
Is Calendly compatible with the new Salesforce ICU Locale Formats?

Starting in Spring ’24, Salesforce is enforcing the ICU Locale Formats instead of the JDK locale formats:https://help.salesforce.com/s/articleView?id=sf.icu_migration_overview.htm&type=5 This migration can break existing code and installed packages, including Calendly integration with Salesforce:https://help.salesforce.com/s/articleView?id=sf.admin_locales_changes_considerations.htm&type=5 Is Calendly integration with Salesforce fully compatible with the new ICU Locale Formats? Is there anything we need to do to prepare for this migration?

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Trish46058Community Member
posted in How Do I...?
Product Request: Global Question Properties

Would like the ability to create global properties that can be used on events in the questions section. That way we can update the items in a property once and have it reflected on all events that use that property.

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Brian38163Community Member
asked in How Do I...?
How to Disable "Powered by Calendly"

 Standard Paid plan. Calendly branding is turned off.Booking events still have “Powered by Calendly” in the upper right corner. Meeting invite emails to contacts still say “Powered by Calendly”. 

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David
Community Manager
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MikeagencystaffsolutionsCommunity Member
asked in How Do I...?
Book over meeting not working

Hello,I’m trying the new book over meetings feature and it doesn’t seem to be working properly. I put it meeting name includes to allow to book over those events in my connected calendar and it still shows i’m unavailable for timeslots that I would be available for. 

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Michael14314Community Member
asked in How Do I...?
Removing Time & Location block from the calender?

Is there a way to remove these two items.  My client only wants his customers to see the days he’s available and request days for meeting.  This is a law firm that does arbitration, so there’s now way to know how long each meeting will take.  Basically, he wants them to request a day that’s available on his calendar and his staff will work out how much time is needed.  I have it set for 8hr blocks, but we don’t want that to show.  Attaching an example: 

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David
Community Manager
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Siri15785New Community Member
asked in How Do I...?
Date-specific hours/Date overrides have disappeared from Availability menu in account settings

I went to add a date override today and I could not do it. I tried on my phone and PC, and the option was not there.This is a disaster for me, as I have irregular and frequently changing availability. This is urgently impacting me and for now I have to stop using calendly.What has changed and is there any fix? Or am I simply missing something?I understand that you can add custom days off using the “time off” feature but I need to change my available hours on a weekly basis. Picture from my phone but the same thing happens on my PC. 

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joshCommunity Member
asked in How Do I...?
Calendly Analytics

Hello! I’m looking to see how I can run reports on how many Calendly clicks I had versus how many people booked an appointment.  Is this possible? What analytics can I pull?  Thank you! Josh 

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David
Community Manager
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Award17802Community Member
asked in How Do I...?
Display Round Robin Event Types on Main Calendly Page

We have replaced our One-on-One meetings with Round Robin event types. However, now our main page is blank. How do I get the Round Robin events to appear here?https://calendly.com/awardtravel1on1

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David
Community Manager
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Dani16877Community Member
asked in How Do I...?
Please please add a feature that allows the calendar to start on a monday

I can see plenty of requests from UK users asking for a basic feature/setting enabling the week to start on Monday (the first day of the working week.)I want to register my frustration and my request that this please be an option in the settings.Thanks

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David
Community Manager
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PrevinPillayCommunity Member
asked in How Do I...?
Need help to fix calendar/booking issue

I recently signed up to Calendly and integrated 5 different calendars. I’ve set up event types and availability. When I click the booking link for any of my event types, it opens the booking page but automatically shows No Dates Available.  I’ve checked my calendars and there’s no pre-existing bookings or conflicts. The availability settings on my account and events are all correct. The time zones across calendars, Calendly, events is all set to Perth, Australia. There is a 15 minute buffer before and after each event but no limits on number of events. The Invitee can schedule up to 60 days into the future. The calendars appear to be synced properly and they’re all working properly individually. I cannot figure out what is wrong. Please help!

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yadadadaCommunity Member
asked in How Do I...?
Link showing wrong available times regardless of timezone

Hi! I tested my Calendly link & it is showing different available times (completely) then I set up. I made sure to set up my timezone correctly, and I am opening the link from the phone with the same timing. Also I set up a few different timings during the day (9-12 and 2-4Pm) which do not project in the link neither, it just shows completely unknown schedule. 

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David
Community Manager
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Carrie88813Community Member
asked in How Do I...?
Correct zoom link?

How do I check that the zoom link that has been set up in my calendly is actually correct? I can’t find a way to open it to check if I need to change it….

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Warren32534Community Member
asked in How Do I...?
Contacts in workflow

I am trying to create a Custom Workflow that triggers an email to another person outside of my organisation but their email address isn't accepted. Any help will be appreciated.

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LO44234Community Member
asked in How Do I...?
How do I add a text on the booking form?

Hi,The standard text used for asking the tel number for the SMS is somehow confusing. I have understood that it is not possible possible to edit that text (pain point that should really be fixed some day...)>> Is it possible to just add a text block in the booking, that would allow us to give more information?Exemple:((text block:)) “You have the possiblity to get a reminder prior to our meeting via SMS. To do so, add a tel number here below”.And then, the user would see your standard text asking for the tel number.Thanks!

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David
Community Manager
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Anthony65136Community Member
asked in How Do I...?
Calendly Double booking on free version

I have the free version and will not purchase the standard version unless I can resolve the following issue. I have previously only used my Apple calendar to track my schedule. Unfortunately Calendly no longer integrates with iCal, but does with Google Calendar. What I have done is to sync my iCal calendar to my Google  calendar which appears to work seamlessly. Now, in attempting to sync my free version of Calendly to my Google Calendar, I’m encountering the following issues. Utilizing the Integration & apps feature, I selected Google Calendar which took me to the Calendar Sync page. In the “My Calendar Account” section my Google Calendar associated email address is displayed.In the “Check for conflicts” section of the “Configuration” section, I am presented with three selection choices of places to check for conflicts: 1.) Appointments on Facebook for Assistance Insurance Agency, 2.) My Google Calendar associated email address, 3.) Home.When I select only # 2, My Google email add

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David
Community Manager
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