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HiI have the ‘text reminders’ option switched on for all appointments.When I’m manually booking in an existing client myself, I’m having to look up their phone number and copy and paste it across in to the booking entry.  Is there an easier way to do this? I go to the client details and then select to schedule a meeting from there.Should the phone number be prepopulated automatically when booking in an existing client when you have the text message option switched on? or, if not, is this something that can be done?Thanks so much in advance :-)

Hi,I have been able to reschedule one appointment, however, I need to reschedule the same appointment again using the ‘override’ option (which I’ve previously been able to use to override my synced google calendar), and the override option is now not appearing like it did previously (I would need the override option available as I sometimes need to book clients in during times that are not shown as available).I then tried moving the appointment within my google calendar, however, it did not override in Calendly.I’d be ever so grateful for any feedback on how I can achieve this.Thanks in advance :-)

The issue is the setting labeled free/busy: it is set to ALLOW invitees to book OVER events.   ***I spent several hours add exceptions like meeting begins with a, b, c, d, e….etc. to include the entire alphabet and it did not help at all.  I had an appointment scheduled at 6:00 Wednesday the 29th on my Google calendar and had to CHANGE the client to accommodate the calendly meeting that overbooked to that occupied/busy time slot. I had to change the previously booked appointment this week, and several times last week. Very unprofessional and will potentially lose clients if this continues.  This happens for all meetings and happened several times so far.  I have disconnected and reconnected my calendars. I have adjusted and worked on my Google calendar settings. I have adjusted everything I can think of through calendly. I have now submitted an email ticket since I am unable to speak to a representative on the free version. I am EXTREMELY upset that I can not resolve this issue quickl

Available time slots are not appearing on my calendly because of buffers and overlaps that I never set up.How do I eliminate these to properly show my openings.

My clients are receiving meeting reminders after the appointment has been changed or cancelled.Why is this happening and how do I stop this?

For years, I’ve been using Calendly the same way, I make a team, and then assign meetings to that team. This allows me to group types of meetings but organizing them on team landing pages. I no longer have the ability to add meetings to teams. What happened?

Hello, does anyone know why it says “conflict” on the email confirmation? And how to fix this? Image is attached with the message.  

Depuis quelques semaines, Calendly ne m'envoie plus de notification de nouveau rdv.Comment y remédier ? Je n'ai pas trouvé d'informations utiles. 

I have the option for clients to book a joint session but the person booking the meeting only has the option to add their email to the meeting.  In the backend, it shows that i have 1 of 2 invitees but no way to add the other invitee.   How do I send him an invite and add him to the meeting? 

How can I adjust my layout for schedules and editing event types? Reducing the editing space to a sidebar is challenging for the user and impractical. Please consider adding the option to “expand screen.” I’m thinking this is a reasonable request.

I was getting this message (as were my customers) when they clicked on the link to go to my clandly calendar on my website. (This Calendly URL is not valid.If you are the owner of this account, you can log in to find out more. I have deleted my current and past events and created a new one so there is only one event type on my free plan. However, having pasted in the new code to embed in my website, it is still not working. Can anyone tell me why please

Right now my voice ai agent is using a tool call to try to fill in fields and it’s able to do everything but the question where it requires to check a checkbox. I don’t see anywhere we can make the checkbox be filled in via api’s. Is this possible?   

Is Calendly down? Getting an error: Method Not Allowed

When looking at my transactions in Stripe, it shows a paid event as “Incomplete” (customer has not entered their payment method.) I cannot find the customer tied to this transaction. How do I find the specific customer in order to address this payment issue with them? And, is there a way in Calendly to prevent the meeting from being scheduled when the customer does not enter their payment method? Thank You!

I have Calendly for 2 years, everything was going well but since yesterday I can no longer book an appointment from my app for my customers. After validation of the event, I have an error message for 2 days

The updates to the platform are not helpful. The meeting poll functionality has gotten worse and not better. Trying to figure out who can / can’t attend one of the dates used to be sooooo clear. Now I have to hunt for the information. Since you show everyone who voted on each option, I have to hunt for where it just shows who selected that option, and it’s only visible by hovering. This is NOT helpful if I’m trying to find consensus while still needing to prioritize certain individuals’ participation.  It’s clear that you have not asked someone who has to schedule a lot of group meetings for their input. 

I recently tried to set up availability in my calendar for off-site meetings only to accommodate clients during renovations.I created off-site versions of each event type I set up a secondary calendar with days/times available for off-site events I set up exceptions in my on-site calendar so those events could not be booked I added availability to the off-site calendar with specific dates/timesMy calendar showed no availability at all during the renovations and I don’t know what I did wrong.I’d like to be able to be able to do this in future, what should I have done?Thank you!Liz

I’ve had someone reach out to me with a Calendly link that requires me to log in to be able to book an appointment.1st issue: once i click the link and try to log in with my Google account - it says my personal email address is invalid.2nd issue: the person who sent the link claims that “The Calendly link I shared is specifically set up for X Company” and requires authentication to ensure a secure scheduling process”.I am concerned this is being used as a phishing attempt. Can you please comment on the validity of the process and claims above. Are these real scenarios that Calendly supports?Thank you! 

Hi everyone, I created my first routing form recently and noticed that on mobile views—and only on mobile!—the menu that displays your dropdown choices appears at the bottom of the view when the user clicks or taps the field. This is an extremely non-standard behavior for a very well-defined and established UI paradigm of dropdown buttons where clicking a dropdown field will either expand from the field where the user clicked or in a worst case scenario, pop some kind of modal dialog. Calendly does neither here and confusingly shows the button at the bottom of the page. This should be reconsidered because it’s confusing to users and does not provide any kind of meaningful improvement to the experience. You can see in my screenshot here that he desktop and tablet-width views both operate in a standard way when clicking the first dropdown menu at the top of the form, so the mobile behavior working like this is also an inconsistency that’s been introduced for no discernible reason. Please

Sehr geehrte Damen und Herren, am 05.08.25 um 15:41 Uhr eine Zahlung in Höhe von 103,20 dollar gezahlt und kann mich nun nicht mehr anmelden. Wenn ich mich derzeit über google anmelde, bekomme ich nur den FREE Account .Mit freundlichen Grüßen Karola Lotz

I created an event and when someone signs up for the event, I want the notification to be sent to multiple email ids. How do I do that?Thanks