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1888 Topics
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BobWCommunity Member
asked in How Do I...?
Branding image not appearing on scheduling page

I’ve added a branding image to my account, and it’s appearing at the top of each different event type. The UI also says that the image will appear in the top-left corner of my scheduling page – but it’s not. This is the case both when viewing the page on the Calendly site, and when displaying it as an inline embed, and is true for both Chrome and Safari on the Mac.Calendly branding is turned off, and correctly hidden.Is this a bug, or has the feature been deprecated?Thanks…

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jillian
Community Manager
2 months ago
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Kate37761Community Member
asked in How Do I...?
Widget not displaying

 Widget not displaying on Chrome and Firefox, but okay on Safari. I’m using a popup embed on my Thinkific site. I’m using Calendly for customers to sign up for classes. Any help would be greatly appreciated!

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K
2 months ago
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JibrilCommunity Member
asked in How Do I...?
GOOGLE CALENDAR EVENT TIME NOT MATCHING CALENDLY

Hi all,So i checked my time zone in Calendly and Google calendar.All are correct. I also checked for conflicts. But still, the event time shown on my google calendar seems to be one hour ahead of calendly time. So for example, if i have a meeting with someone for 2230 Philippine time.That should show up as 330pm UK time. But it shows up as 230pm. Any ideas? Thanks J

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jillian
Community Manager
2 months ago
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Ed70080Community Member
asked in How Do I...?
Use Single Use Links on website

I want to offer a first session free for my services. However, people can book as many times as they want because I don’t have a way to track and block repeat-users. How can I do that efficiently on Calendly?

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2 months ago
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Your Right WebsiteCommunity Member
asked in How Do I...?
How to reduce user bounce / users leaving from my Calendly form?

Hi Community, I was wondering if anyone might have some insights into why users might load my Calendly form but then bounce before completing the form.  I offer a free consultation on my website for web design services and I link to my Calendly form using buttons such as “Book a Call” and “Schedule a Free Consultation”. In my analytics, I can see quite a few users click through the buttons and land on the form, but haven’t actually had a legitimate user actually complete the form yet.  I’m wondering if there’s something either in my form setup or in Calendly itself that may be scaring users off. My form is pretty simple, pick a time, choose which service you’re interested in, then there’s a required freeform field to list any details about your project or what you want to talk about on the call and then an optional field to put a link to your existing website.  That’s it. I can see users going to this form, but they don’t actually complete it.  I’ve tested my own form multiple times an

223
jillian
Community Manager
2 months ago
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ChuzhenCommunity Member
asked in How Do I...?
Comment synchroniser deux évènements pour ne pas avoir de doublon de réservation

Bonjour,Je suis thérapeute et j’ai créé deux évènements (première consultation et consultation de suivi).Comment les synchroniser pour ne pas avoir des personnes qui réservent une même date ?Ex.Êvènement 1 = Première consultation = Paul réserve le lundi 26 août 9h avec mails de confirmation. Êvènement 2 = Consultation de suivi = Sarah veut aussi réserver le 26 août 9h et voyant ce créneau libre, réserve avec mails de confirmation.Comme les deux évènements ne sont pas synchronisés, Paul et Sarah peuvent réserver le même jour et à la même heure.Il faudrait que lorsque Paul a réservé sur Êvènement 1 (Première consultation), Sarah ne puisse pas réserver le même jour et la même heure sur Êvènement 2 (Consultation de suivi). Merci pour votre aide

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C
2 months ago
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ShelleyHoll22Community Member
asked in How Do I...?
Hww can I contact support?

When i click contact support, the page is blank. I need to update my profile email address. I cannot login since i don’t have access to that email any more. I can’t seem to find a phone number to call either. Thanks,Shelley

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jillian
Community Manager
2 months ago
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James22131Community Member
asked in How Do I...?
limit the times someone reschedules

Is there away to limit the times someone can reschedule a meeting?  Instead of limitless opportunities can there be a place to limit it to a set number?

241
jillian
Community Manager
2 months ago
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Celine77773New Community Member
asked in How Do I...?
Inquiry on Booking Daily 15-Minute Sessions

Dear Calendly Community.I’m looking to offer a daily 15-minute session in my calendar, allowing clients to book the same time slot, such as 8:15 AM, Monday to Friday, either for a week or even for an entire month.Could you please let me know if this functionality is available on Calendly? If so, could you provide guidance on how to set it up in my account?Thank you in advance for your assistance.Best regards,  Celine

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jillian
Community Manager
2 months ago
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Nina77404New Community Member
asked in How Do I...?
Paiement en plusieurs fois

Bonjour, Comment permettre à mes clients de payer en plusieurs fois? J’ai intégrer le paiement à la prise de rdv mais la personne ne peut que payer en une fois le montant affiché. Merci d’avance pour votre aide. 

671
jillian
Community Manager
2 months ago
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MM30027Community Member
asked in How Do I...?
Meeting poll starting time - only every 15min. ?

Hello.Is ther a way to set a start of a meeting poll e.g. at 10:50 or 10:10 or 10:40 ?I can only pick 10:00 10:15 10:30 10:45.Thanks in advance.

101
jillian
Community Manager
2 months ago
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Marieke70743New Community Member
asked in How Do I...?
Calender sync why doesn't it work?

If I syncronise the calendly calender with antother, wouldn’t it syncronise? If I’m occupied in one agenda, wouldn it be unavailable in de calendly agenda?? 

213
jillian
Community Manager
2 months ago
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G_AlfaCommunity Member
asked in How Do I...?
Calendly iframe Loading Issue

We’re currently testing Calendly on a free account before deciding on a paid subscription. Since free accounts can't submit support tickets, I’m posting this publicly.When I publish the widget as a popup or inline, it takes over 3 seconds to load. I’m concerned about the impact on our lead conversion and am looking for ways to speed it up.  

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2 months ago
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kbontempsNew Community Member
asked in How Do I...?
Single link with many timeslots but individual meetings

HelloI frequently need to reach out to many (15+) people for individual meetings. Currently I create a one-off meeting manually adding times for open spots on my calendar.  Then repeat 15+ time adding the same timeslots.   This terribly time consuming  because ~50-60% of my existing calendar meeting can be skipped. In the screen shot below you can see the before and after of the 3rd and 4th (normally I look for availability over 2 weeks not 2 days).  On the 3rd all of my existing meetings can be skipped but on the 4th most meetings cannot be skipped.  So for one-off meetings, I have to manually block out times 15+ times in order to maximize the timeslots available.    Ideally I could add the appropriate times once, creating a single link.  I would send that link to multiple people.  If someone books a time, it would no longer show as available for the subsequent people.  Alternatively, I could add the times once and choose to generate 15+ unique links.  I would manually send a differen

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2 months ago
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Animal58575Community Member
asked in How Do I...?
Is there a way to notify the person that they already signed up for that event?

We have monthly educational groups and the main complaint is that the attendees never know if they have already signed up for that particular meeting/event. So, they end up signing up several times. It would be great to have a feature that lets them know they have already signed up for it. Or, have a way to list what they had signed up for already without showing all the other attendees. Thank you so much in advance!!

232
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2 months ago
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Ricardo48367Community Member
asked in How Do I...?
Accepting Ideal payments

I tried PayPal and Stripe but to use Ideal as payment-option is not working. I understand from other questions that this is a calendly isue.When will calendly accept ideal as payment via PayPal and/or Stripe?

331
Sean Marlin
Community Manager
2 months ago
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HULDKNew Community Member
asked in How Do I...?
More languages

Feature request:More languages (specifically Danish in our case): We’ve been unable to use Calendly lately as our site is required to be in our native language. Are there plans for this in the near future, or will we have to go elsewhere?Thank you.

131
Sean Marlin
Community Manager
2 months ago
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Tiara67727Community Member
asked in How Do I...?
Is it possible to have more than one scheduling page?

We are running into trouble with having all event types on one scheduling page, resulting in our customers selecting incorrect event types despite our efforts to differentiate events and inform customers. Is it possible to have more than one scheduling page, so we can send customers to a specific page with just the event types applicable to them?

211
Sean Marlin
Community Manager
2 months ago
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Rachel07112Community Member
asked in How Do I...?
There is no delete option in drop down menu on event!

I would like to delete a (round robin) event type I created. I watched the video tutorial that said if I clicked on the gear by the event type, the drop down menu would have an option to delete it. My drop down menu doesn’t have that option. Help!

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Sean Marlin
Community Manager
2 months ago
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ExpatsiBrettCommunity Member
asked in How Do I...?
Move existing Calendly users to my Team

My company has existing Calendly users with their own accounts. I see that when I add these team members to my Standard account as new seats, their meeting URLs stay exactly the same. Are they clear to cut off billing on their side? Will their meeting URLs still be valid when billing renews, or do I need to make their URLs match my existing account’s?

131
Sean Marlin
Community Manager
2 months ago
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Triin-Liis47102Community Member
asked in How Do I...?
Standard plan with one seat

I want to upgrade to Standard with just one seat but it tells me to remove users? I only have one user...

191
Sean Marlin
Community Manager
2 months ago
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Chad28460New Community Member
asked in How Do I...?
How do I specify ACH as the Stripe payment method?

I’ve integrated Stripe and Calendly to collect small payments from customers, but I’d like to specify ACH as the only method for payment for large-ticket items (USD9,500) to reduce the transaction cost and lower failure rates. Is that possible?

101
Sean Marlin
Community Manager
2 months ago
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Karl61851Community Member
asked in How Do I...?
Block specific person from creating appointment

I have a situation in which a specific user keeps scheduling an appointment and then does not attend the meeting. I want to block them specifically from creating additional appointments and monopolizing time on my calendar. Is this an available feature? I couldn’t find anything in the FAQ or settings. Changing the URL isn’t a feasible solution as that would negatively impact those to whom I’ve already sent the link and would require me to update several pages on our website, some of which I would need to involve other departments in as it would require actual changes to the HTML coding. 

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2 months ago
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Kayla25883Community Member
asked in How Do I...?
How do I make the email field optional in my booking page?

I work for a non-profit and not everyone we help has email, particularly our senior leads. It’s hard for them to book an appointment with me, because the email field is required and Idk how to make it optional.

321
Sean Marlin
Community Manager
2 months ago
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Leif007Community Member
asked in How Do I...?
How do I avoid asking for the phone number 3 times?

I set up an event which is a meeting which can be phone or Microsoft Teams. Prior to all meetings I want the contacts name, email, and phone number. Basic stuff.However, if I put a phone number in as a question. It then asks for a phone number again if they select location ‘phone call’. It then asks for the phone number a 3rd time for text messages.  Do they really need to enter there phone number 3 times? Any way to fix this?  

142
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2 months ago
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