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2100 Topics
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SaltusWellnessCommunity Member
asked in How Do I...?
How do I customize email sent on confirmation when booked?

When a user books an event they get an email with ics file attached.  It also has a button at bottom to save in calendar but all it does is open a download for ics file and not add to outlook calendar.Is there a way to customize the message so we can have instruction on how to add to calendar via ics?  All clients will be using outlook application.  Would also be nice to remove the add to calendar button since the attachement can be used directly without downloading a duplicate copy.  Would be nice to add logos and stuff in future.Thanks

29571
Kelsi
1 year ago
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Mike1972Community Member
asked in How Do I...?
SMS is NOT sending

Suddenly SMS is not longer sendind to Host or Invitee.  I am based in the USA and I am sending in the USA.  I have changed nothing and support has been of no help for 3 days now.  Has anyone experienced this?

2731
Kelsi
1 year ago
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Physician52716Community Member
asked in How Do I...?
How Do I change the Width of the Calendar?

The Calendar where people can select the date and time is being displayed in the center of my page. I want this to be aligned left or change the max-width. I have tried using css to align it left and to change the width but nothing works. Does anyone know how I can do this?

4071
Kelsi
1 year ago
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Alexander10343Community Member
asked in How Do I...?
How to change colors of events in Google Calendar

Hi folks, every time someone books an appointment the event appears in my Google Calendar as a blue block. Is it possible to change this color (not manually but automatically)? And is it also possible to assign different colors to different events? Many thanks in advance! Best, Alex

692
jillian
Community Manager
1 year ago
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GaryD03244Community Member
asked in How Do I...?
Allocating a shared meeting room for Round Robin Events

We have multiple events, set up as Round Robin, and most of the time these are held over the phone or a video call, but around 20% of the time, clients insist on a meeting in-person.  We have one meeting room in our office, which is a shared resource.  The Meeting Room is on our Outlook Calendar and can be “booked” and has its own diary, which can be set to “busy/available/etc”. How can we use the Round Robin (which we need, because we have multiple people offering the same consultation), while also being able to automatically check the Meeting Room for availability if a client insists on an in-person meeting? Happy to have an additional Calendly licence for the Meeting Room if required.ThanksGary

2204
G
1 year ago
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Sunia41581Community Member
asked in How Do I...?
Two workstation

Hello everyone, I need to create appointments for two workstations that need to work at the same time. Having two stations, when a customer books his appointment, I have to make sure that the second station can also be booked, at the same time and for the same event. Can someone help me?

221
Kelsi
1 year ago
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Kerry82547Community Member
asked in How Do I...?
How to visualize the Calendy calendar by the month.

I used to be able to pull up the Calendy Calendar like any other calendar and see who was scheduled on what date.   This was a standard calendar view - not the list view which I can still pull up in my appointments.   

21585
jillian
Community Manager
1 year ago
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System38872Community Member
asked in How Do I...?
Google servers are unavailable.

I have “Google servers are unavailable.” message - how can I solve this? Just wait?  

371
jillian
Community Manager
1 year ago
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Preethi72207Community Member
asked in How Do I...?
Link Validity

I'd love to know what's the ideal time you give for a link's validity. 

441
jillian
Community Manager
1 year ago
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MulaloCommunity Member
asked in How Do I...?
outlook plug-in installation link

Kindly share link to download and install the plugin for outlook

2215
Kelsi
1 year ago
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Cosmin P.Community Member
asked in How Do I...?
Set expiry time for unused links

How can I setup an expiration time for the links I sent? E.g. If no meeting was booked in 7 days, the link should not work anymore.

8603
jillian
Community Manager
1 year ago
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mwhittingtonCommunity Member
asked in How Do I...?
Removing meeting from Outlook

I have a client who scheduled a meeting.  They needed to reschedule but they created another meeting instead.  I am unable to delete the old meeting from Outlook.  How do I do that? Thank you

2344
Kelsi
1 year ago
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Melanie44055Community Member
asked in How Do I...?
Shared Calendars

I am the administrator at a firm and need to create meetings on behalf of my boss.  In Outlook I have a shared calendar with my boss - how do I link this shared calendar so I can organise these meetings through Calendly with her clients?

4511
Kelsi
1 year ago
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M.R64575Community Member
asked in How Do I...?
Web3 integration

HeyI wanna know how can I integrate calendly with a web3 wallet like metamask.

461
Kelsi
1 year ago
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Genteel64235Community Member
asked in How Do I...?
SMS not sending to Kenyans

Hello. We have subscribed to a Paid version, but Sms is not being sent to our clients. Most of our clients preferred the use of SMS for reminders, and we decided to upgrade. Now they cant receive the sms, neither can our admins. Kindly help

1715
Kelsi
1 year ago
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Andy48143Community Member
asked in How Do I...?
Change title of sender on Google event confimations

Hey y’all. Just ran a test run of my calendly...It seems like when a test gmail account receives the calendly event invite after booking, the sender name they get in their inbox with the invite is just my first name in all lower case - aka, ‘andy’I’m wondering if there’s a way to change this? It only looks like this with the Calendly invites so assume it’s got to do with Calendly settings I haven’t discovered yet. Regular emails and direct event invites from my calendly-linked gmail to this same test email show my full name with casing - e.g. Andy Smith, as it should be. Thanks!

5451
Kelsi
1 year ago
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Scott21251Community Member
asked in How Do I...?
Approving before accepting?

I would like to share a link within a community I belong to. I have created a “private” event/link. Is there a setting that will let me approve a requested meeting before the invite goes out? Scott

32221
Kelsi
1 year ago
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clong09Community Member
asked in How Do I...?
Zoom Integration

My job has zoom integration blocked. I am writing to see if there is a way to just write in my zoom room in calendar invites as work around to this issue. Thank you. 

1201
Kelsi
1 year ago
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CorySCommunity Member
asked in How Do I...?
Updating an Event

Will changes made directly in my calendar automatically update the corresponding event within Calendly?

10524
Kelsi
1 year ago
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cendubCommunity Member
asked in How Do I...?
Event scheduling minimum notice conditions: are "days" 24 hours or calendar days?

Hi there,When setting the minimum amount of notice required to book an event, are “days” counted as 24 hours before the exact time of the event or actual complete calendar days ahead of the day of the event regardless of the event starting hour? What I am trying to ensure is that the deadline for booking any event at any time taking place on the 27th of October ends at midnight two calendar days before (23:59 of the 25th / 00:00 of the 26th), so that when I arrive at the office at 9:00 on the 26th (the day before the event) I already have the definitive list of booked events to arrange. Initially I set it to 33-35 hours ahead but it’s not ideal (either events late in the day are not yet closed the morning before, or events early in the morning cannot be booked at night 2 days before the event).

19406
SchedulingSteve
Employee
1 year ago
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Folu38758Community Member
asked in How Do I...?
Someone hijacked my calendly account, added me to a group i know nothing about , I am no longer an admin on my own account

Hello All, I have just found out that one of the people I scheduled an appointment with named Sathish mahadevan  has hijacked my account, added me to a group I know nothing about. Calmly refunded my subscription payment. I just found out that I have been made a user. I cannot use ,my link anymore. Has anyone ever experienced this? I have emailed calendly bt no response.Can someone help with this? I am also unable to access chat box

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jillian
Community Manager
1 year ago
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Heather52254Community Member
asked in How Do I...?
Update my billing - no option under account

I don’t see a way to get to billing options or plan options when I go into my account.  I had a client tell me my booking link was not working - and that’s how I figured out my plan must have expired.  When I click on Account, these are my options: 

1263
jillian
Community Manager
1 year ago
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Sebastian10304Community Member
asked in How Do I...?
Profileinstellungen Deutsch - Planunsseite auf Englisch

Hallo Community,ich habe im Profil als Sprache Deusch eingestellt. Nach der Intergration erscheint der Kalender in der Planungsseite auf Englisch. Was läuft da schief?Viele GrüßePeter  

2793
jillian
Community Manager
1 year ago
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Sophie31Community Member
asked in How Do I...?
How to set a location automatically, depending on date, to a recurring event

Hi, I have 3 physical offices in 2 different cities, the 2 in the same city being very close one to the other.Depending on the date and time people schedule an appointment, I will be receiving them in one or the other location. The dates and times in each office is fixed once and for all. So I want people to select first the city in which they want to consult me, and so I have set 2 recurring events :event city A → in this event I have set the availability to the days I work in this city event city B → what I’d like there is that depending on the date and time the person selects, it tells them afterwards which office it will be happening to.it is not as if they have the choice of selecting a location, once they’ve chosen a date and time, and it feels unnatural to create a third event for the 2d office which is really nearby, and then they would have to navigate between 2 events, and so 2 calendars to look for my availabilityI hope I’m clear in my explanation ! Could you tell me if this

4902
S
1 year ago
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Mrinalini JeediguntaCommunity Member
asked in How Do I...?
Customized message on 'No slot available' page

We conduct multiple research studies each week and recruit clients using Calendly. The recruitment completes very fast some times and we turn off the event within a few mins (like in 5-10 mins). The clients that go to the booking page after the event is turned off see a message that says the link is invalid.I would like to show a customized message to clients instead. Is that possible with Calendly?

951
Kelsi
1 year ago
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