How Do I...?

If a client or I enters the wrong email address for the client, I open the appointment and change the email address for the client, It allows me to edit and save it in their appointment but it does not change the email address that the Confirmation emails are sent to for the client. The automated and confirmation email messages continue to go to the wrong email address. Is there a way to correct this without canceling the clients appointment and rescheduling them? 

I am a partner of an advisory firm and would like to provide my assistant access. Is there a way to do this without providing them my UN/PW? I don’t mind paying for a seat. If not, can I remove the SSO option? I don’t mind providing UN/PW access to Calendly, but I cannot, due to compliance reasons, provide the UN/PW to my Microsoft account. Thanks!Russell

How do I make the color of available dates show up on embedded pop up? Several dates are greyed out and I don’t know how to fix this. 

I’m not sure what’s happening here. My open hours start at 12:00PM and on some days my availability is messed up. What happened to the 1:00PM and the other time slots that follow it? Can someone explain? I have the 30minute time increment on. I tried messing around with it changing the increments, but it still isn’t perfect. I don’t have any calendars linked to interfere with the calendar either. Any insight would be helpful, thanks in advance.  

My organization uses Calendly, mostly via Round Robin events that circulate to our whole team for even distribution! This is working great! My one question is, is there a way to make their “personal” company email addresses within a round-robin event (i.e. first.last@company.com)? Our team uses Salesforce to communicate with clients via email and we try to stick to our company Gmail account for internal-only purposes (it isn’t used much) and this seems to be giving clients a straight shot to one individual directly, which we want to avoid to avoid delays with other meeting conflicts, PTO/OOO, etc. Ideally, for the round-robin events, I would love to be able to replace what the invitee sees from first.last@company.com with ourteam@company.com. Any input is greatly valued and appreciated! 😀

Hi, I run a sports training facility with multiple areas available for rent, so all of the areas could theoretically be rented at the same time. I use calendly as the booking tool, but when one area is booked for, say 2pm, that time is blocked off for the other areas of the facility. Any ideas on how to allow booking for multiple events at the same times>

Hi,I can't configure the events so that the calendar view is displayed weekly instead of monthly.In my company, Filadd, we use around 50 premium Calendly accounts, and thanks to this tool, we provide support to university students. We allow our students to schedule a session for any day they want, from today up to 2 months ahead. However, we need the users not to see the availability by months, as it confuses them. Instead, we need them to see the availability in a weekly view, while still being able to choose any day they want between today and 2 months ahead.Thanks, Santiago.

This is a huge feature gap for a common use case.

I have my schedule set to accept certain events 8:30am to 5pm US Eastern, and only one specific event can be booked at 5am-7am. Twice now people have been able to book calls outside the times specified in the schedule. Is this a bug? How do I stop this happening?   (Yes: I double checked the event settings and made sure that the right schedule is applied to each event - that is all correct and the right events have the appropriate schedule applied.)

Perhaps I’m missing something, but I’m not seeing a way to ensure that our customers are receiving the Calendly emails/invitations/communication from our custom email address that is configured in the Gmail Integrations. Is this not possible?  Seems like it should be able to send outgoing emails from our GSuite/Gmail account rather than the calendly address with the reply-to set to our email address? Thanks in advance!

I have two issues: My Calendly continues to lose connection with my Microsoft Calendar.My Calendly link continues to lose connection with the Calendly Availability. I like Calendly when it works but it is becoming a full-time job to keep fixing this.  Is there a way to permanently fix it?  

I have ~20 Calendly users in my team, and they’re not all great at making sure their calendars are blocked off on holidays. Is it possible for the company admin to block off dates for the whole team? Or do I need to just check with each individual user? I would also love to suggest that a feature be implemented that the company admin can implement date specific hours for the whole company. Our team has some dates where the entire business is closed and it would be great if I could block these dates off for everyone.

When available meetings are scheduled, they are removed from Calendly, which is fine… but can they be shaded out. To the customer, it looks like not enough meetings were available, if any at all. Thoughts, or am I missing something? 

I have a client thats using calendly, they are having issues with formatting the embedded code. I need to get in and fix the settings, they have sent me an invite, but it asks me to login to my account or create a new one, logging into my account simply gives me my details. How do i access there account via this invite.

I have two different appointment options for two different types of clients. Does Calendly prevent double booking if a Client A books an appointment and then Client B tries to book appointment at the same time?

I give potential clients up to a few free appointments but then I want them to no longer use the free event. I REALLY need a feature in the event that allows me to set only so many uses PER client.I see this has been requested before. Has any remedy or revision been made to allow for this?Thank you!

Does anyone know if there is a way to create a basic if...else type workflow. For example, for accepted candidates I want to automate a congratulations and welcome email, however for rejected candidates I want to inform them and say thank you.In other words, unlike the typical automated workflow I do not want everyone I interview to receive the same email 7 days later.

Hi all!I use Calendly to have people schedule puppy classes, but the maximum amount of people is 5. How do I set it up in this way that the same date can get booked by 5 people and as soon as that has happened, that the date becomes unavailable? Hope I explained it well :)Thanks!

Did Calendly ever figure out to how to run multiple events on 1 calendar? I have 2 events types that need to run the same calendar so I do not overbook appointments. Anyone able to do this yet?

Hello there,It would be really nice to be able to deactivate the whole “time zones” thing !Since we offer beauty services in a small country that doesn’t have different timezones, it looks a bit too international for such a small organization (our).Let us know if you will  work on that somehow, someday :-)Thank youTania 

When someone schedules an event with me through Calendly, they are not automatically added as an invitee to the event.Does anyone have any insights or solutions for this issue?

I had a client cancel a meeting, and now they want to reschedule the event. However, when I find the canceled event and click “Schedule Invitee Again”, it just generates the main event link and not a reschedule link. There should be a button for “Reschedule” just like there is for any event that hasn't happened yet. Is there a reason that there is no “Reschedule” button for canceled events? 

Hello everyone! How can I give availability only on Mondays for certain clients and all weekdays for everyone else?Thank you in advance,Carlo

Hi there,I’ve recently faced an issue with passing event details to a custom Thank-You-Page after booking an appointment. As far as I know, the “Pass event details to your redirected page” option adds parameters to the redirect URL. The problem is I don’t know how to display this information on the page.Me and my team are using Wordpress and Divi as a theme, if that info helps. Is there any kind of code snippet that must be implemented on the page?