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  • 1,611 Topics
  • 3,881 Replies
1611 Topics
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Laura06152Community Member
asked in How Do I...?
Calendar says unavailable but I have no busy events during that time

A few of my clients have tried to schedule a meeting but my calendar is saying I am unavailable on multiple days even though I am. I saw this issues has been raised a month ago but haven't seen a viable solution for this.  I tried, troubleshooting, I erased all events from my calendar, I tried getting in contact with support through chat - not working in any way (incognito or not) and the issue is present in multiple calendar events I've created.  Any support with this please? As at this point, I can't use Calendly at all.  Thanks,

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Kelsi
2 months ago
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Sandy65332Community Member
asked in How Do I...?
Email and SMS notifications

Hi Team,I need help with these please:I would like to know if the texts they opted in for stops if a meeting is cancelled by us If the texts stop if a meeting is cancelled by the client? How can we make it possible that the emails that are sent to the booking person is from an email address that is different from my sign-in email? Or is it possible that any emails that Calendly sends to the client are from a different email instead of the sign in email? If I sign in with my personal email but we use notifications@calendly.com for client notifications, can my email be hidden from clients? I don't want my email to appear on anything sent to the client.Thank you!

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Kelsi
2 months ago
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Aleix65531Community Member
asked in How Do I...?
Why are there no times available?

  

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Kelsi
2 months ago
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Sandy65332Community Member
asked in How Do I...?
Email noticication- 24 hrs before call

Hi Team, I know it should be obvious but I still would like to confirm:If a call is booked less than 24 hours in advance, will the '24-hour before call' email notification still be sent? I appreciate your help.

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2 months ago
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TXdocs40875Community Member
asked in How Do I...?
Zoom Integration Issues

I apologize if this is redundant or already has been answered, but this is the issue we are having:I initially linked Calendly-Zoom integration with our main service email at our company.  All of our account holders use Calendly to schedule trainings, and we utilize Zoom to accomplish these trainings and really like having Calendly send out zoom automatically.  The problem is that we have two trainers here: one using a different zoom user account and then I use the zoom account attached with the calendly integration.  I can add my co-worker as cohost- but if we ever have to be on separate trainings at the same time, Zoom always thinks I am in all the calendly created zoom meetings.  Therefore, not allowing me to enter a separate calendly created zoom meeting when my coworker is already in one.  My only workaround idea is to disconnect the zoom integration with calendly, and reconnect with a different email address at our company.  Then go in and assign me and my coworker as cohosts…Any

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Kelsi
2 months ago
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Jessica42833Community Member
asked in How Do I...?
Can people update information submitted in routing forms?

We have people filling out the routing form but not submitting enough information for our initial consutation. These people are manually followe dup and additional information gathered.Is there any way to update the form fill information to create continuity and the appropriate information included in the meeting?

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Kelsi
2 months ago
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Leah84858Community Member
asked in How Do I...?
Canva website embed

How to embed the booking system in a canva website? Or is it hyperlink only?Thanks

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Kelsi
2 months ago
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TahiraCommunity Member
asked in How Do I...?
I can't see who booked a meeting

I'm currently facing an issue with Calendly. I set up meeting time slots for my boss, and although she’s the host of that event and three people have already booked slots, she's unable to see who booked them! This is causing a lot of frustration as Calendly used to be very straightforward and easy to use. When booking a slot, people do need to put in thier names so they should be somewhere… 

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Kelsi
2 months ago
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Marsha42205Community Member
asked in How Do I...?
change event price

How do I change the price of an event.  I’ve tried the settings but no link to this process

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Kelsi
2 months ago
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Graced35076Community Member
asked in How Do I...?
Time Zone Problems

I’m on HST and set my calendar to that.  But when I receive the confirmation email of when to meet with someone, it shows me on CST.  I need to read HST so I don’t get confused and miss appointments.  What needs to change?  (Using gmail with a forward to hotmail).

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Kelsi
2 months ago
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SandraJayneCommunity Member
asked in How Do I...?
Calendly Logo

When client's are trying to make an appt. is there a way to use the Calendly logo instead of the actual link http:/ … Looks neater and cleaner in our signature area.

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Kelsi
2 months ago
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2Realist4UCommunity Member
asked in How Do I...?
Calendly Meetings Past Midnight e.g. 11pm - 1pm

I'm in NY and have clients in Africa (7 hour time zone difference). They need to be able to schedule meetings, 2-4 hours in length, from 11pm EST - 3am EST (across the midnight hour).In order to accomplish this, I goto to Working Hours (https://calendly.com/app/availability/schedules) -- and add a 2nd 'interval':12:00am - 3:00am11:00am - 11:45pmThis issue is that I need the 2nd 'interval' to be 11:00am - 12:00am, or another way for my clients too book meetings such as 11pm - 2am. Please advise.

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Kelsi
2 months ago
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Baagh12206Community Member
asked in How Do I...?
Integration and Booking Issue with my Website

Hello, I have integrated and connected calendly with my website People are successfully able to book meeting but there is problem with connecting zoom with my calendly. Is there any easy way of integration with any application? Thanks

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2 months ago
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Dillon00641Community Member
asked in How Do I...?
Sending Specific Resources to Invitees based on their answer

Context - I work for a post secondary institution in Career Services. We use Calendly for students to book meetings with our team. I am trying to use Calendly to send specific resources based on the Answer to the initial Question.(If This Selected > Then This Resource Provided)Ex. Select ‘Resume Support’ receive email with resource guide for resume development. I am unable to find a variable that will trigger this response so I am wondering what the solution would be?  Thanks so much,Dillon

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jillian
Community Manager
2 months ago
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Mark01880Community Member
asked in How Do I...?
Add Gong to all my meetings

Hi, I use Gong to record my meetings.  Gong needs to be added as an invitee (assistant@gong.io) to all of my meetings.How can I add assistant@gong.io to my Calendly so that it is always invited to calls that my customers set up with me?Thanks!   

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2 months ago
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Andrew12333Community Member
asked in How Do I...?
Blocking out AND allowing meetings based on same custom schedule

I hope there is an easy workaround to this, but I have not been able to work one out! I work mostly remotely - most of my meetings are virtual, but some are in person. I have to travel to the city for the in person meetings and so try to do this only once a week or so - not on a regular schedule. I therefore need to set custom  days when I’m in the city - and then use those days to EXCLUDE availability of virtual meetings and INCLUDE in person.At the moment, I have two different meeting types  but have to create custom schedules for each one, blocking out the dates twice. It would be really great if I could use some wording in my Apple calendar to indicate that I’m having a day of in person meetings, allowing people to book in person events and excluding virtual ones. If that’s not possible, can I at least use set up one custom schedule to both exclude and include availability in the different event types??Thanks - and hope this makes sense!best wishesAndrew 

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A
2 months ago
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Signature51562Community Member
asked in How Do I...?
Is there any way to use this as a waitlist?

We have an active showroom where clients just walk in to see us and sometimes need to wait. I’d like to utilize a familiar platform for onboarding them while they wait and was hoping Calendly had a solution for an instant appointment or waiting list. We love the calendar ability so it just seems to be a natural fit for the other as well..

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2 months ago
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Andreas75247Community Member
asked in How Do I...?
Exhibition with two conference rooms

Hi. We have a sales team of 8 people and ideale I want to set up an exhibition event where a customer can choose the date / time for the event + the wished sales guy.Is this in general possible or do I need to create one exhibition event per sales person? We have two conference rooms on the exhibition and I want to avoid an overlap within the bookings. I read the article to set up a conference room as a calendly user and always create a ne event with the user + the conference user to avoid overlaps.  I general I understood this concept BUT: the restriction for bookings are the sales person availability + the wished conference room. Meaning: company X wants to have a meeting with sales person Y at October 13, 10 am. Meeting room 1 is already booked so the system give only meeting room 2 as an option to book OR both meeting rooms are already booked, so in this case company X needs to select another slot where also a meeting rom (beside the sales person) is available.Are both topics possi

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Kelsi
2 months ago
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PosturAleCommunity Member
asked in How Do I...?
The Italian translation of the telephone number request is incorrect when I activated the reminders for the customer via SMS

When you activate a notification for the customer via SMS, an input is automatically created in the form for the phone number.The problem is that in Italian the label of the input field is translated badly: "Send text messages to", "invia messaggio di testo a".As you can see, this label is not explicitly asking for the phone number and honestly it is not clear what the user should write. A clearer label would be simply "telephone number", "numero di telefono".Maybe the problem is that Calendly want to be clear that the user will receive text messages by filling in that field, and I can agree, but in any case it is not clear that it will be SMS...unfortunately I noticed that I cannot change manually the translations, which instead happens on other platforms.Thank you in advance if you will change the writing correctly.

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Kelsi
2 months ago
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Katie_DFNCommunity Member
asked in How Do I...?
Feature Request/Adjustment: reducing extraneous clicks when managing events

I manage about 30 different event types for various combinations of groups on our team. I frequently need to go through all (or almost all) of the event types to make adjustements. Sometimes we want to reword or add a question in all the event types, or we want to change the “how many days out” setting for all event types. It’s tedious that I have to open all events, but it’s made much MUCH worse by the fact that I cannot use the browser-standardn “open in new tab.”  I have to:Pick one event, click on it and wait for it to load Make the adjustment and remember which one I just did Go back to the list of events and wait for that page to load again Once I get to #10, click the “More” link. Find the next one and open itRepeat 30 times.  Please, please, please… can you make it possible to open events in a new tab? That would really save me tons of time, because then I can just open them all in a bunch of tabs, know I got them all (no trying to remember where I left off and realizing later

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Kelsi
2 months ago
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SBahighlandblendNew Community Member
asked in How Do I...?
Not saving new working hours or date specific overrides

I have tried both on the app and website to add in date specific hours for the 24th July (I want it to be marked as unavailable). However this isn’t transferring to my Calendly on the front end and still showing as available.  I also tried amending weekly hours schedule for a Wednesday, but the original schedule (2-6pm) is also still showing.  Whenever I tried these, a pop up noting ‘changes saved’ is appearing. Any advice? 

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Kelsi
2 months ago
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Kitty68404Community Member
asked in How Do I...?
Payment collection: selective bookings within a single event type?

We have a vaccine clinic for our cat/kitten foster families every 3 weeks. It’s a free service for foster parents. But kittens need a series of vaccines, so we’ve been offering it to adopters now as well. But we’d like adopters to pay like they would if they went to the vet. Is there a way we can charge some people but not others? I know the work around is to clone and route, but that’s essentially creating two separate calendars for appts. So if we have a clinic from 10-12, we’d potentially have people double-booking for a time. Which wouldn’t be the end of the world, but wondering if there’s a different way?

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Kelsi
2 months ago
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Jon11364Community Member
asked in How Do I...?
How to I charge for an event, with coupon options?

I am setting up an event that I will be charging for, but I would like to be able to set up the ability for a coupon code to be used (which will reduce the price for those with the code)Is there a way to make that happen in the platform? 

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D
2 months ago
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Ken72254Community Member
asked in How Do I...?
Calendly + Stripe/ testing purpose

Hi everyone, I wanted to connect Calendly with Stripe to let clients book the time on Calendly, pay on Stripe and get the invoice by Stripe.To doing that, we want to test out the user flow first. I have created the dummy account on Stripe without any actual business details and connected to our Calendly account. But unfortunately it seems not working, I cannot connect them both together.Does anyone could help me out or point me to the right direction please. Ken 

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Kelsi
2 months ago
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BloxBytes52845Community Member
asked in How Do I...?
Multiple Brands

We have Essential plan that allows 1 seat though I am not sure what is meant by “seat”. We want to use same account on multiple websites. Though we can use the calendar links on different sites but each calendar picks up the branding/logo from the profile. My question is if we upgrade to another plan then can we use different branding/logos on different calendars?

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Kelsi
2 months ago
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