How Do I...?

I have a required entry in the booking page asking who referred the client.  Is there a way to run a report to gather that information?

All of a sudden I have people scheduling using a calendar link and their email is not included on the Invite so they are not receiving the invitation. I have checked the event in calendly and the e-mail address is a required field. How do I fix this

Hi everyone! I’d love to discuss tips and best practices for using Calendly to schedule meetings efficiently within teams. How do you manage multiple team members’ availability, avoid double bookings, and streamline client or internal meetings? Share your workflows, hacks, and experiences to help everyone save time and stay organized.

How do I add an appointment on an established meeting

It seems that my text/SMS reminders are not working for some reason. I created some test appointments for myself, the email reminders are working ok, but not the text/SMS reminders. Is anyone else in the UK experiencing this? I've got the text/SMS reminder switched on for each meeting type. I also set up a workflow for confirmation text/SMS messages but that's not working either. I'd be ever so grateful for any guidance. Thank You :-)

Hi. I would like to create 2 events in my calendly. 1 option is for a phone call and the 2nd option is for appointments. is it possible with the free version? Thanks for your help!

Bonjour, Mon planning est synchronisé avec mon agenda google. J’ai plusieurs types d’évènements.J’utilise deux téléphones un perso et l’autre pro, lorsque je bloque un créneau de pause sur l’agenda Google, des personnes par le biais de mon site peuvent réserver un créneau au même moment.J’ai essayé de reproduire le problème mais je n’y arrive pas. Je ne comprends pas comment cela peut-être possible ?Merci pour votre aide

I can not access my free account

Hi, is anyone else experiencing an ‘oops something went wrong - server error’ message when scheduling meetings today? I’ve been trying to reschedule a meeting, and got the server error message using both the app and the web browser.  it’s let me cancel the meeting completely, and now it wont accept the meeting for the new chosen date and time. many thanks, Laura

Any changes i make on the scheduling page shows the error “There is an error in this section”.I have tried clearing cache from my browser, logged in - logged out of the site, reloaded the page, but no changes are being submitted. Cant even make changes in the Duration and Location sections of the page.I've had that schedule for years now and it is only today that this error is being shown. I don't know what to do. 

Good day! I think I understand how multiple event types are to be used. However, I’d like to see various ways that websites use them. Can someone please recommend sites that I might view as examples? This would be so helpful. Thanks so much!

While making changes in my schedule the error saying “there is an error in this section” keeps popping up. I am not sure what is the issue. 

I’m working on next year’s calendar and need to block our December 2026 holiday dates, but the calendar view will go only as far as November 2026. Please help! 

We have a custom cancellation message that gets sent out on any cancellation event, but it is only intended for the cases where _we_ need to cancel an event, not for cases when a user cancels. The notification is confusing in the latter context which requires its own suited cancellation confirmation notification.Is there a way to issue context-relevant cancellation notifications based on whether a cancellation is triggered by us or the user? 

HI all,I would like to be able to see who has accepted a meeting within the platform, but cannot seem to find where this is shown.Please can someone help with where I should be looking.Thanks in advance,Tom

Hi there - I need to view meeting poll responses in a grid rather than on a calendar or as a list. Often, I’m scheduling meetings with a variety of external partners and need to apply some “if-then” logic (e.g. if at least one person from each partner organization can come, the date works), and the list or calendar view makes this difficult.Is this possible and if not, can it be added please?

What does this mean as it prevent me for moving further into my scheduling  

Can I give my web developer access to Calendly without purchasing a monthly user fee?

Hi, I have a problem: I have synced two Outlook calendars with Calendly. A work one, where the booked meetings appear, and a secondary one to avoid double bookings from my personal calendar. The work email is fine. It syncs properly; blocks windows where there are conflicts etc. But the personal one does not sync properly: if I book a meeting on my personal calendar, it becomes unavailable in Outlook, but it continues to appear available in Calendly. I’ve tried booking meetings from my phone and my desktop in case it was a device issue, but those all work fine w/Outlook while the Calendly issue persists. I’ve deleted and reattached the Outlook calendar profile. I’ve deleted unnecessary additional sub-calendars in case that was impacting things (saw that as a fix in another community discussion), but the issue persists. I’ve shown the visuals of what I’m seeing below.   

Hello,I have my outlook calendar linked to my calendly account. However, when the information appears on my calendar it is not showing me any of the customers information and simply says the name of the event and “1 of 2 spots filled”  I need it to show me the customer name and company name that I requested in the invite I sent them. Please advise. Thanks!

How do i block cancelled and No show?….I only want to see events that actually scheduled to take place.I don’t even know what Default includes, but it doesn’t block no shows, only cancelled. Also, why doesn’t the option show up for me to just cancel an event...even after the time has passed.  

Bonjour, Je n’arrive pas à rentrer de description, quand je suis dans “plus d’option” et que je commence à taper dans l’encart prévu pour la description du calendrier, mes lettres s’effacent systématiquement. Pouvez vous m’aider ? 

It looks like there is an issue with your Google Calendar: [removed by moderator] Please visit the Calendar Connections page to resolve.PLEASE HELP!

SUBJECT: 3 Coaches Sharing 5 Event Types Across 7 Locations (Need Help Choosing Teams, Groups, or Round Robin)Hi there! I’m the Calendly admin for our coaching team inside a multi-site industrial laundry company. We have 7 depots across Michigan, Indiana, and Kentucky. Our territory is split into North Region and South Region, and each depot has an assigned coach who visits once a month on standing “road days.”Right now, we duplicate the same events for each coach (resulting in 60+ events). I’m working to simplify both (1) our coach landing pages and (2) our team scheduling page so employees can easily schedule the right session in the right location.I’m trying to determine whether Teams, Groups, Round Robin, or a combination is best for our use case.Our User SetupUser A (Director) – Indiana-based; visits all 7 depots monthlyUser B (Coach – North Region) – Michigan-based; visits 2 northern depots monthlyUser C (Coach – South Region, also Admin) – Indiana-based; visits 3 southern depots

Hello,I am trying to figure out how to filter for PAST events of those who attended vs those who did not.So, I am trying to filter from PAST events vs  Current/Future Events AND I am trying to filter from those who Attended events vs Those who (signed up but) didn’t attend.Is any of this possible? Right now my filter for contacts seems super limited.Thanks,Betsy