Unanswered questions

HelloI have an issue with the sms reminders, since May ou June.When the customer books himself the meeting, he receives the sms reminder.But when I book for the custom (form the app), he doesn’t. I think it is linked to the phone confirmation, but I don’t know how the customer can confirm the number when he doesn’t book by himself.Thanks for your help

My Google Calendar is linked but the times I have appointments are still available for people to schedule meetings. 

Hello, I have a few questions. I am a real estate agent and I created a Calendly account to manage my property viewing appointments. My first question is: Can I reserve specific days exclusively for certain neighborhoods? I have already created multiple "events" to differentiate my neighborhoods, but I couldn't find a way to "lock" or restrict specific days to a particular event. Second question: Can I invite my colleague to my calendar and set up a system (using colors or different profiles) to say, for example, "I am taking this day, and she is taking that day"? I also need her to receive her appointment notifications directly in HER own inbox. Is this possible? Third question: Can I make SMS reminders mandatory? I did a test booking, and the SMS reminder was optional (if I didn't fill out the phone number field a second time for SMS, I didn't get a reminder). I really need this to be required because prospects don't check their emails often when an appointment is coming up.Here is a

When providing times in gmail for a customer to book an event using the Calendly plugin for Google, I often run into issues where a time is unavailable.  I have checked the days/times and there are no events listed nor do I have anything marked as “busy”. I have received the troubleshooting and when clicking on the reason why the hour isn’t available it says:CALENDAR - This time slot overlaps with a busy event on your Google Calendar Has anyone had this happen and hopefully has a solution? TIA

Hi everyone,My team relies heavily on Calendly for booking our internal syncs, so I am very familiar with the standard routing forms. However, I am currently running into a frustrating frontend issue when trying to embed the booking widget on a custom web app.I recently built a daily HTML5 logic puzzle for my team and our users to take a quick mental break. You can see the mobile layout and play hang five here to understand the UI structure.My goal is to place a Calendly "Inline Embed" directly beneath the main game container so players can easily book a quick feedback call with me. On desktop, the embed works flawlessly. But on mobile viewports (specifically iOS Safari), the invisible container or padding of the Calendly iframe seems to stretch upward and overlap the bottom of my game's CSS grid keyboard. This causes the iframe to "steal" the touch events, meaning players cannot tap the bottom row of letters. Has anyone found a clean CSS wrapper to strictly lock the inline embed's max

Hi Support Team,I am reaching out because I would like to prevent my booking form from asking for the client's phone number twice.I currently use a workflow that sends an SMS reminder 1 day before the meeting. However, this setup seems to trigger a second phone number requirement on the intake form. Since I cater to busy professionals, I want to streamline this experience and avoid any double-entry.Is there a way to consolidate this so the phone number is collected only once and automatically applies to the reminder workflow?Thank you in advance for your help,Carine

when i set one event type, i edit the availability this thisthe weekly hours you seebut in the view booking page i see the total different time, although i have fix a lot bit it doesn't work you can see some bellow pictures if anyone know how to fix this problem can you reply my blog. Thank a lot everyone

A question at community[dot]calendly[dot]com/how-do-i-40/appointments-from-calendly-are-not-adhering-to-my-default-outlook-reminder-notice-2960asks a question similar to mine, but I want Calendly to automatically set appointment reminders to 24 hours, as is the default interval for my Outlook setup.  How do I achieve that?

Hi Calendly Support,I’m having trouble connecting Calendly to my Salesforce sandbox org.Here is what I’ve checked so far: I have System Admin access in Salesforce. The required Calendly permission sets are assigned to my user. The Calendly package is installed (v2.6). I tried connecting from an Incognito/private browser window, but it didn't help. This issue started right after our sandbox was upgraded to the Salesforce Winter '27 release.I’ve attached a screenshot of the error message for reference. Could you please take a look and advise on how to resolve this?Thanks! 

Currently I have clients schedule meetings.  The meetings show up on my Calendar as  “New Meeting with Joe Doe” I would the meeting to show on my Calendar as “Joe Doe” I already know it is a meeting I just need to see the name. Thanks Jerry

Today I had 15-minute meetings scheduled at 3:30 and 4:45. At about noon, my 3:30 appointment rescheduled to 4:30. This should have been fine, but when they rescheduled for 4:30, it seems to have automatically canceled my 4:45 appointment. So far as I can tell, the only reason for this is the 5-minute buffer I have on before meetings. Can someone please explain to me how this happened so I can prevent it from happening again? Also, I see numerous posts on this forum (going back 2 or more years!) requesting the option to restrict the rescheduling options. I want 24 hours notice before any meeting so I can confirm my schedule, but if someone is able to reschedule an appointment to 2 hours or even 30 minutes from now, how am I supposed to ensure that I am available? Can Calendly please add in the option to prevent someone from moving one of my meetings to a time that I am unable to prepare for?

I’m using Calendly in a volunteer project, where I need to schedule 90 minute meetings, as well as for personal 30 minute one-to-ones. I set up the 90 minute meetings/dates/duration, then tried to set up the 30 minute meetings. Those defaulted to the dates/times I had set up for the 90 minute meetings.  

Bonjour, une question qui a sans doute était déjà posé mais je ne trouve pas de réponse Option 1 Je souhaiterai créer deux plannings : le premier, qui permet à mes clients de réserver pour venir sur place (à l’adresse de mon travail, sur certains jours uniquement) le deuxième planning, qui permet aux clients de réserver pour que je me déplace à domicile chez eux, sur d’autres jours en particulier option 2 :créer les mêmes planning de l’option 1, mais sans préciser des jours spécifique : c’est à dire, qu’un client peut réserver un créneau pour venir sur mon lieu de travail et un autre client a réservé pour un créneau où je me déplace chez luiComment créer ces deux plannings distincts, et dans le cas de l’option 2, comment faire pour que le planning A (sur place) et le planning B (à domicile) « communiquent » entre eux pour bloquer automatiquement les créneaux de l’un et l’autre ? Merci d’avance :)    

Just today, July 15th, when I scheduled one of my students, it said they needed to verify a number sent via text message. I schedule for my students when they aren’t present - they ask for a meeting and I set it up on my end. This means I can’t be verifying text messages. If I do NOT verify it, it says they won’t receive text reminders for the meeting. I need them to receive these - no one reads emails. I saw this: https://calendly.com/help/how-to-send-text-messages-with-workflowsHow can I make sure students still get text reminders if I can’t do the verification each time. Is it EACH TIME? That feels insane to me. 

I can’t get my Group meeting to allow me to select the specific dates and each date has different times for a group of onboard classes I need to offer a client. They aren’t every date at 2pm. Some are at 10AM, some are at 9AM on different days. They are not even every day.  And for some dumb reason, it won’t allow me to select the first date of this series claiming there are not time spots available on my calendar BUT THERE ARE. Why would it be confused? Am I trying to get the tool to do something it is not built for?

Bonjour, une question qui a sans doute était déjà posé mais je ne trouve pas de réponse  Je souhaiterai créer deux plannings : le premier, qui permet à mes clients de réserver pour venir sur place (à l’adresse de mon travail, sur certains jours uniquement) le deuxième planning, qui permet aux clients de réserver pour que je me déplace à domicile chez eux, sur d’autres jours en particulier Comment créer ces deux plannings distincts ? Merci d’avance :) 

I am trying to change when my notetaker joins meetings and there are no options anywhere. When i go to the notetaker tab it just shows past recordings with no options and all my meetings are just set to have the notetaker on without giving me the option to be able to turn that off. Help please! 

I’m on the Calendly Free plan. My one-on-one event was previously limited to 60 days.I changed the event’s Availability → Date range to 90 days and saved it, but the public booking page still stopped exactly where the old 60-day window ended.I then changed the setting to “Indefinitely into the future” and Calendly confirmed that it was saved. The public booking page still has the same cutoff.I used Calendly’s Troubleshoot Availability tool on a date beyond the cutoff (November 9, 2026), and it reports RANGE: “This time slot falls outside of the date range that has been set.”Is there another date-range setting affecting this event, or is the old 60-day range stuck on the event type?  

We have a group of about 40 calendars where a round robin event has to grab availability and who’s next to get an intro meeting with a person using our experience. As soon as the person views the monthly calendar, it takes 20-30 seconds to load availability. If they go to the next month, it again takes 20-30 seconds to load the calendar. We’re tied to Outlook calendars and I imagine that is the reason for the extreme slowness. Are there ways to configure Calendly or our integration with Outlook to speed this up? 

We would like Calendly’s managed Salesforce integration to support Salesforce’s dedicated Salesforce Integration user license.Salesforce provides the Integration license specifically for API/service-account integrations, allowing organizations to follow least-privilege security practices without consuming a full Sales Cloud license for an integration user.We tested this directly with Calendly:A dedicated user with a full Salesforce license successfully connects to Calendly. We then changed the exact same user to the Salesforce Integration license. On refreshing the Calendly Salesforce integration, the connection fails with:INVALID_TYPE: sObject type 'Organization' is not supported.This appears to indicate that Calendly queries the Salesforce Organization object as part of its connection validation or ongoing integration process, which prevents the Salesforce Integration license from being used.Our goal is to continue using the Calendly-managed Salesforce integration. We do not want to

making a RestClient API callNo matter what time or day i enter into the start_time for one member of my teams event_type and then scehdule a meeting with me.  i get {    "title": "Invalid Argument",    "message": "The supplied parameters are invalid.",    "details": [        {            "parameter": "event.start_time",            "message": "That start time has been filled",            "code": "already_filled"        }    ]

how to change my group meetings to one on one instead??

Hello,I'm currently working on integrating Calendly more deeply into our scheduling workflow and have several questions regarding the API's capabilities, specifically around scheduled events and meeting polls. Querying Pending Events: Is there a way to specifically query for scheduled events that are in a 'pending' state, such as meeting polls? This functionality would be incredibly useful for managing large numbers of appointment requests. Creating Meeting Polls via API: While the API documentation provides details on creating One-Off Event Types, I am curious if there is a similar capability for creating meeting polls. I noticed that the event type class includes a pooling_type attribute. Could this be utilized to create meeting polls, and if so, could you provide some guidance or point me to the relevant documentation? I appreciate any help or direction you can provide. Thank you for supporting the community with your insights!

Hello, one of the major reasons we decided to go with Calendly and not Doodle is because Calendly also have polls. HOWEVER, viewing polls is NOT available in the app! This is a major flaw in our workflow, and might disrupt our commitment to Calendly over Doodle.

I am unable to reschedule existing appointments. The screen freezes so this forces me to cancel the appointment, and then set it up from scratch. When I do this, the appointment does not delete from my Google calendar. It used to. So not I have to also delete it from my calendar. I have asked for a live person to help, as the AI is not helping.