Unanswered questions

788 Topics

K
Kelly80365Community Member
asked in API + Webhook Help

Cookie banner on mobile negatively impacting my conversions

As of mid-March 2024, my conversions from Google Ads (almost 100% mobile traffic) have decreased dramatically. I tested the scheduling experience from an incognito window and found that the cookie banner takes up the entire screen on mobile and then makes it virtually impossible to scroll down to schedule. It’s a terrible user experience. Is there anything I can do?

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Austin
Employee
5 hours ago
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Tobias15201Community Member
asked in API + Webhook Help

Webhook going disabled

Is there any way to prevent a webhook subscription from being disabled?It is happening often and the only solution I found is to check every day with the endpont webhook_subscriptions to check the status. Isn't it possible to configure an alert for when a subscription is about to be disabled to avoid it?

3
Austin
Employee
5 hours ago
T
Tobias15201Community Member
asked in API + Webhook Help

Weebhok sunscription “updated_at” & “retry_started_at” fields

What does mean the fields “updated_at” “retry_started_at” in the Webhook Subscription Object?I have read the documentation but it is still not clear to me what this data represents. In what way is a subscription updated? I have not found an endpoint to update a webhook subscription, only GET or DELETE.And in the case of “retry_started_at” what does it mean? I have subscriptions in NULL in that field and others with the same date as “updated_at”. I don't understand it.Thanks for your time.

0
T
8 hours ago
F
FiveSparrowsCommunity Member
asked in How Do I...?

Renaming 'Schedule Event' button

Is it possible to customise the text/name of the ‘Schedule Event’ button that customers see when they’re about to submit their booking? I’m using this for booking therapy appointments and ‘Schedule Event’ is a bit strange for them to click.

1
Kelsi at Calendly
Community Manager
10 hours ago
C
Cornelia31487Community Member
asked in How Do I...?

Discount codes and multiple module course

Hi, I am really desperate to be able to create discount codes for my clients, specially for online events. I read that I am not the only one needing this. Might make me move platforms actually.Any idea when that is possible?The other question I have is if you have an idea of how to deal with scheduling a course with multiple modules? I need people to sign up for the individual module though, but buying the whole course is a different price….. I need a bit more flexibility for this. Other platforms offer that.Obviously, there is a switching cost and I would really love to stay, but I need these features. 

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Kelsi at Calendly
Community Manager
12 hours ago
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Brandon41008New Community Member
asked in How Do I...?

Changing Host of a Scheduled meeting

Please can we make this possible! We need to ability to change the hosts of our confirmed events. We operate with 3 people on tech support, all in the same office. if someone can’t make it to their zoom meeting, we need to be able to switch the host without disturbing the reciepent with cancel/rebook information. 

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Kelsi at Calendly
Community Manager
1 day ago
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Jesse37465Community Member
asked in API + Webhook Help

Pardot Form Routing: Open in New Window?

So far I’ve been able to get the Calendly Routing to sync up with Pardot and detect when a form is submitted, but when the form routes to a Calendly page it loads it as a pop-up window in the iframe. Is it possible to load the calendly page in a new window? Note: When I provide a URL to route to instead of a calendly form it routes just fine with the whole window.

1
J
2 days ago
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Taylor34257Community Member
asked in How Do I...?

Difficulties with event type redesign

Seems like you've been doing alot of work lately, always great. The product has, for me at least, gotten much harder to use.  I only ever see Calendly links in emails that are sent to me, and I only ever put 'book a meeting with me' links into emails I send. I used to be able to go to one URL (https://calendly.com/event_types/user/me), click a meeting length to copy it, and then tab back to gmail and paste it. Now.... I go to the same URL, often click the wrong button (now there are 2 for each meeting length), get confused for a second, then close that thing, click the right button, get a ugh... popup, THEN click the 'copy link' button, then close that, then tab back to gmail, and paste. Whew. That's 4-5 clicks, or, if I click the right button on the new product, still 2-3 clicks instead of ONE CLICK which I used to have. So your product, at least for how I use it, is at best 200% harder to use, but typically 400% harder to use.  Why have you done this? 

1
Kelsi at Calendly
Community Manager
2 days ago
W
WebMasterLoganCountyTNRCommunity Member
asked in How Do I...?

appointment dates are showing on Google calendar on the day after the date set in Calendly

My morning dates/times appear correct on Google Calendar, but the evening dates/times are showing up on Google calendar on the day after the date set in Calendly.

1
Kelsi at Calendly
Community Manager
2 days ago
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FluxBody21Community Member
asked in How Do I...?

Allowing customers to book a timeslot within a booked event

Hey team,I run a mobile body composition scan business where gyms around the city book my service (through Calendly) to attend their gym for a 3 hour timeslot. I am trying to figure out a way that gym members can book a specific 10min timeslot within that 3 hours that I am there. I see that Calendly does not allow overlapping but am wondering if there is a way to work around this as I know a few other booking systems allow multiple calendars or locations or teams. I like Calendly and have been using it for a few years now so don’t want to have to transfer to a separate service.Kind regards,Ayden

1
Kelsi at Calendly
Community Manager
2 days ago
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Maya25876Community Member
asked in API + Webhook Help

Cancel group meeting event for one invitee by REST call

Hi, This is related to my post  I found out that if I have a group meeting with 3 invitees: inv1_uuid, invitee2_uuid, invitee3_uuidand I want to cancel the meeting for only one of them, for example inv1_uuid, I can call:PUT https://calendly.com/api/booking/cancellations/inv_uuid with body:{"cancel_reason": "Test cancel again"}and it works.Just wanted to verify we can use this API.Thanks.

0
M
3 days ago
D
Divina07868Community Member
asked in How Do I...?

Can Calendly Handle Dual Hosts for Seamless Event Scheduling?

I have a premium Calendly account, and my team and I are curious if it's possible to set up a Calendly invite where two Calendly accounts can manage a single event. For instance, if we book a demo for January 1, 2024 (2:00 PM) and it's already booked, the initial booking would be directed to Host 1's calendar.Subsequently, the same time and date would remain available for the next attendee, and if they book it, the reservation would be directed to Host 2's calendar. We're particularly interested in implementing this feature for scheduling demos with our clients. Is this functionality supported by Calendly?

1
jillian
Community Manager
5 days ago
N
Need AnswersCommunity Member
asked in How Do I...?

Russian Language Option?

I am trying to understand why Ukrainian is offered as an option and Russian is not. There are 6.5 times the Russian speakers than Ukrainian speakers in the world. It is a sister language. Can we please see development and use of Russian? Thank you

1
jillian
Community Manager
5 days ago
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Brett72346Community Member
asked in How do YOU use Calendly?

Not linked to Zoom Pro

I have it linked to my company’s Zoom account, which is Zoom Pro. But when I was in a scheduled meeting through Calendly, it was the free Zoom limited to 40 min meeting. Which isn’t a good look for clients. Any help?  

1
jillian
Community Manager
5 days ago
C
Chris85314Community Member
asked in How Do I...?

Zoom meeting name confidentiality issue

My calendly is linked to zoom so when a meeting’s booked it automatically schedules the call and sends the details out to the client.I prefer to use my personal meeting room so that the details are the same each time, however this then causes a confidentiality issue if I have back to back meetings because the zoom call that’s scheduled always contains the name of the person that booked the meeting. If I’m still on that call when the next client joins the waiting room, they will see the meeting name with the previous client’s name.The only workaround I can find right now is to change the zoom setting so that it doesn’t use my personal meeting room and therefore each meeting has a unique code etc. This works but isn’t ideal. Is there anyway to adjust the zoom integration with calendly so that it DOESN’T include the name of the person that booked the meeting in the zoom meeting name?

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C
5 days ago
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DylanB02Community Member
asked in API + Webhook Help

Zapier Cancel Event Action

Hello,Is there an Zapier action which can cancel an Calendly Event? I assumed it’s a standard automation but to my surprise there isn’t an action on Zapier for cancelling calendly events. Please advice.Dylan 

2
S
5 days ago
C
ChristineCarloGCommunity Member
asked in How Do I...?

Block a person from scheduling

I’ve had someone schedule time with me a number of times and never shows up. Is it possible to block someone from scheduling time on my calendar?

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Kelsi at Calendly
Community Manager
6 days ago
D
DeafwoodCommunity Member
asked in API + Webhook Help

Parent window notification not triggering

Following the example for implementing parent notifications, I have the following code to write to console.log all Calendly events: <html><body><h1>Calendly Embed Test</h1><div id="calendly-embed" style="min-width:320px;height:700px;"></div><script type="text/javascript" src="https://assets.calendly.com/assets/external/widget.js"></script><script>Calendly.initInlineWidget({url: '[INSERT YOUR CALENDLY URL EVENT HERE]',parentElement: document.getElementById('calendly-embed'),prefill: {},}); </script><script>function isCalendlyEvent(e) { return e.origin === "https://calendly.com" && e.data.event && e.data.event.indexOf("calendly.") === 0;};window.addEventListener("message", function(e) { if(isCalendlyEvent(e)) { /* Example to get the name of the event */ console.log(">> Event name:", e.data.event); /* Example to get the payload of the event */ console.log(">> Event details:", e.data

1
D
7 days ago
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Benedict63New Community Member
asked in How Do I...?

Customize Calendar Invitation - Event Title

I use the Calendly Apple Calendar integration.Calendly creates calendar entries with the following format: First Name, Last Name : Event Type”.I want to replace “Event Type” with “Answer to Question 1” this would be way more useful to me.How do I do this?

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G
Employee
7 days ago
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Luis42641Community Member
asked in API + Webhook Help

API Get Schedule Event Status Pending

Hello Community,I’m working on a project where I need to retrieve Scheduled Events with a pending status through an API call. I’ve searched the web and the documentation, but I haven’t been able to find anything related. Any help would be appreciated.

0
L
8 days ago
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Greg1234Community Member
asked in How Do I...?

Please create a recurring meeting

If there was ONE thing I’d love is a recurring calendly meeting so I can do it one and done. When You have clients that have regular meetings at the same time it’s so long to set up say 6 months of meetings! 

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M
8 days ago
G
Garrett43712Community Member
asked in API + Webhook Help

Using workflow variables to adjust event description based on unique invitee characteristics

Hey all! I’m interested in being able to attach a unique URL to every event that is created by my calendly link (as determined by the inviting user). Is this something that is possible via current tooling, or via the API?

4
Austin
Employee
8 days ago
Rebecca from Calendly Events
Employee
Rebecca from Calendly EventsEmployee
asked in How do YOU use Calendly?

Live Demos for Integrations, Routing, and More at Forrester B2B Summit!

Hey everyone! Rebecca with Calendly Events here 😀 We’re excited to share that we're heading to Austin, TX for the Forrester B2B Summit in a few weeks. It’s the perfect place to dive into the latest B2B strategies and innovations, and we'd love to see you there!If you’re around, come by our booth to see how we can help smooth out your workflows, and keep those important meetings on track. Spotlight Session: "Maximizing Meeting & Lead Automation"🌟 Mark your calendars for May 7th at 3:05 PM. We'll explore the benefits of integrating Calendly with CRMs like HubSpot, MS Dynamics, and Salesforce to help improve your team's efficiency and reduce repetitive tasks. Need a reminder? We’ve got you covered.🔥 We'll also be demoing:How connecting with prospects at the right time can boost your conversion rates. Ways to quicken your lead response with instant meeting scheduling. Methods to maintain engagement with automated follow-ups.If you’re planning to attend and want to see how Calendly c

0
Rebecca from Calendly Events
Employee
9 days ago
I
InstindogCommunity Member
asked in How Do I...?

Language isnt changing on iphone

So I tried to change the language from English to Spanish, and It is not working. Really need your help to fix this issue since my employees can’t speak nor read English.

1
Kelsi at Calendly
Community Manager
9 days ago
C
conrCommunity Member
asked in API + Webhook Help

Routing Form Dropdowns Bug

When viewing an embed Calendly Routing form on a website from a mobile device, the choices for the drop-down questions display at the button of the form, not under the question. This makes it troublesome if you have a long form with multiple dropdown questions because the choices will not be visible in the viewport and is bad UX for the user. See attached screenshot. Any suggestions?

1
Austin
Employee
9 days ago
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