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Unanswered questions

132 Topics
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Janna73444Community Member
asked in How Do I...?
charge without authorization

I was charged by Calendly through an inactive email and received no notification. I saw the bill on my credit card statement. I have emailed calendly multiple times without any response. It is very frustrating when I had no idea I was being charged. What can I do? I no longer use calendly.

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David
Community Manager
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Jemayne WCommunity Member
asked in How Do I...?
Schedule Invitee Again

Hello,I usually run multiple meetings with my clients, and when it is time to schedule an additional meeting I usually use the option that says “schedule invitee again.” This allows me to duplicate the meeting, while allowing the past meetings to stay on my calendar for tracking purposes. I have recently noticed an update to the calendly pages and I am not find the “schedule invitee again” option anymore. Can anyone help me locate where that option has been moved to? Thanks. Jemayne 

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DeirdreGowerCommunity Member
asked in How Do I...?
Setting Number of Spaces available to Book

How do I amend the default number of clients that can book per session. For example, it is currently set to 8 available spaces, but if I want a specific day to only have 6 spaces available, how do I amend that. Also how can guests book multiple spaces instead of booking 6 times for a family for example.

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David
Community Manager
ScottWorld
ScottWorldCommunity Member
asked in How Do I...?
Removing buffer from existing scheduled meeting

In this support article, it says that I can remove buffers from existing scheduled meetings.However, I do not have that capability on my Calendly account.That article was updated on December 10, 2024, which was over 4 months ago. If that was a brand new feature on December 10th, 2024, then shouldn’t I have had that feature by now?How can I request to get this feature added to my Calendly account?Thank you! 

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David
Community Manager
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Jem38532Community Member
asked in How Do I...?
Send calendar invite (with Google Meet link) using company email instead of gmail

Hi, I have a very similar question as this thread here:  So Calendly keeps on sending invites using my gmail (the Google calendar that is connected to Calendly), even if I use my company email to log into Calendly. When I try to change the Google calendar that is connected to Calendly, I started out with connecting it to my company account. However, it keeps on redirecting it to my gmail calendar. That’s probably because I added my company email to my gmail account, to keep things in one place. How can I change this? If I remove the synced Google calendar from Calendly, people are not even getting any meeting links at all, which is worse. Is there a work around?

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mareks30514Community Member
asked in How Do I...?
Can't change anything in event

Can’t change anything in event, available times shows :Sorry! Give it a few moments and try again.... 

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David
Community Manager
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Dr.52407Community Member
asked in How Do I...?
Invitation Link - Name

Help! How do I get my invitation titles to not include my name? They now read as: [Invitation Title] - (My Name) I don't want my name to be included on the Invitation - or at least be able to change it.

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David
Community Manager
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Bas53375Community Member
asked in How Do I...?
Availability nothing.

Howto proceed ?

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David
Community Manager
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Jord.1992Community Member
asked in How Do I...?
Set Repeat/Recurring Appointments

I see others have previously inquired about this and I’d like to drive home the feedback and ask that it is pushed with priority to your dev teams/product teams.I have found Calendly to be nearly perfect in every respect save this one. All of my meetings are weekly, and each week I need to remember to go in and REBOOK all of them for the following week.Several user notes here:I want to be able to, from the booking screen where I type in the users name/email, set the meeting to Repeat → Weekly and set the date until which this weekly appt goes (with one of the options to be indefinitely). In the meantime while this feature is ironed out, I would appreciate the option to ONLY send the Reminder email 24-hours in advance - not a ‘confirmation of booking’ email. This way, my patients don’t know exactly when I rescheduled them in for the next week, only that we have a set weekly appointment that they will receive a reminder for every week at the same time. To be clear, I want the reminder em

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Joshua78820Community Member
asked in How Do I...?
Manually adding attendees to a meeting?

I couldn’t find a reschedule button for a scheduled meeting so I canceled it today (Zoom is down so need to move meeting to next week). I have the list of emails of people who signed up for today, is there a way to automatically add/invite them to the new scheduled date next week?

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David
Community Manager
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MetlumaAUCommunity Member
asked in How Do I...?
Canceling a Calendly appointment should also cancel the associated Teams meeting

An attendees has cancelled an appointment but the attendee gets a Teams calendar invite . See below. Would appreciate some help as this is causing a lot of confusion. Thanks Paz 

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Elise67351Community Member
asked in How Do I...?
Appointment madeby client but no booking appears on calendly

Hello, I am having trouble in my organization as it seems that I need to double check each time i have an appointment that I receive by email, that it is set up on my availability calendar. Many times it doesn’t work. Please let me know why this is and how to fix it. Best regards, Elise  

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David
Community Manager
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Robert M. MünchCommunity Member
asked in How Do I...?
Optimizing Global Event Booking: Region Aware Schedule Solutions Needed

I have a set of X event types using schedule A, which works for Asia and Europe. However, for the Americas, schedule A doesn't offer any suitable slots because they're too early.I want to have two booking page links with the same event types but using different schedules. If possible, people in the Americas should see the appropriate booking page, while everyone else sees the standard booking page.How can I do that?

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The17544Community Member
asked in How Do I...?
Change the Subject of "New Event" Emails to hosts?

I cannot figure out how to change nearly every other email subject in various workflows EXCEPT the “New Event” email that is sent to hosts (us.)I would like it to read: New Event, DATE, Name, Time vs. New Event - Name, Time, Date. It seems like every other email we can edit. I can edit the immediate one that goes out to the recipient, but not the host. Is there a way to do this that I’m missing?

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David
Community Manager
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rmed2012Community Member
asked in How Do I...?
Chrome Extension

Hello,I have the Calendly Chrome extension set up to appear in my Gmail for quick access. Unfortunately, it’s not working correctly. When I attempt to insert a link, it only gives me one option, which is an old outdated option (15 min. meeting).  If I click on the “Edit” link, it takes me to my event types page, where I can copy the link, but I feel like that’s an few steps that I shouldn’t have to take if the extension was working properly. Is there a way to update this extension so it only shows my current event types and not an outdated one? See below - these are my updated event types.If I insert the old 15-min. link and click on it, it gives an error:I appreciate your help!

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Jonathan08660Community Member
asked in How Do I...?
Cant access my paid for service.

I have been having issues using Calendly and I simply want to speak with customer support. Does Calendly not provide this service? 

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David
Community Manager
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SpinCityCommunity Member
asked in How Do I...?
Help! I want to set 24/7 availability

Hi,  I am trying to setup the availability of my music studio on calendly. The studio has 24/7 access and i want my clients to see this when they try to book a slot. The calendar only goes up to 7.45pm event thought i have adjusted and set the availability times in the availability tab. I have also set it so that Invitees can schedule indefinitely into the future with at least no set notice.  I am still getting the problem. Any one know how to solve this ? Thanks

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David
Community Manager
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mlauCommunity Member
asked in How Do I...?
How to set max meetings for one event type?

I’d like to restrict a total of X meetings for one event type.I’m running usability testing sessions and want to stop receiving bookings once I have enough participants. From this page it seems that you can do it, but when I go to edit my event, my UI looks different and only allows me to set a daily limit?TIA :)

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athavanCommunity Member
asked in How Do I...?
In person Group Event

Hi,I'm trying to set up an in-person group event using Calendly and want to allow 14 people per 2-hour session. The sessions are as follows: 11:00 AM – 1:00 PM (14 people) 3:00 PM – 5:00 PM (14 people) 7:00 PM – 9:00 PM (14 people) However, Calendly doesn't seem to be displaying the time slots correctly. It's also not allowing multiple people to register for the same session—it tries to assign each person a 30-minute slot, but this is meant to be a 2-hour group session with up to 14 participants per time slot.Can you please guide me on how to properly configure this in Calendly?Thank you!

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David
Community Manager
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Adeline31478Community Member
asked in How Do I...?
tva

Bonjour, après la fin de ma période d’essaie, je m’apprete a prendre l’abonnement annuel le basic ( à120E) mais lors du paiement on me demande la ref de ma TVA mais j’en ai pas vu que je suis en micro entreprise et j’ai peur d’avoir fais l’erreur au debut de l’inscription , puis je modifier ca quelque part pour pouvoir enfin prendre la version payante ? 

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MICHAEL16111Community Member
asked in How Do I...?
Hopefully a simple solution to my problem. Please respond

Hello GroupMy name is Michael and I am new to the calendy platform and have some questions for you who have used this platform for years. I have a very simple business where I have to help onboard people in the evening when I call them back after they set their appointment.I only do this from 6:30 pm to 9:00 pm. 30 minute slots. 5 slots per night. 630pm 7:00pm 730 pm 8:00pm and 8:30pm. Only Three days a week. Tuesday – Wednesday- Thursday.That’s it. That’s the set up. Simple right?Now Questions:Can I just set up the calender on just one week? And be through. Will the calender move the same 3 day info to the next week, automatically?My customers are All going to sign up for their appointments on Mondays ONLY.Tuesday – Wednesday -Thursday are the 3 days I will be calling them back.Can this be done very simply?Would someone in the group be willing to walk me through the process to get this done? Please contact me at Michael Lee.  Thank you for your help

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David
Community Manager
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Rosana15385Community Member
asked in How Do I...?
Integracion de Caledly con Paypal

pague Calendly para recibir pagos pero no me deja completar el proceso porque me solicita dirección y numero de seguro soial de USA, pero no tengo ya que vivo en argentina.

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David
Community Manager
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Kent01446Community Member
asked in How Do I...?
Four meetings are being created instead of one

Twice I have had someone book a meeting with me and Calendly creates four meetings that are all identical. Can anyone help? Support is not available in a timely way. This is a bug which is not listed as a category that I MUST choose.

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David
Community Manager
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Karl07608Community Member
asked in How Do I...?
This calendar is currently unavailable.

Hello,I have paid and free Calendly account,  In both account I have issue which is: This calendar is currently unavailable.You are logged in as . This message is only visible to you.It looks like there is an issue with your Exchange Calendar:. Please visit the Calendar Connections page to resolve. I use EWS and Calendly works sometime and not other time. I need your help guys. Thank you

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Kamila81285Community Member
asked in How Do I...?
Buffer Time Not Working Properly Between 30-Minute Sessions

Hi,I'm experiencing an issue with buffer times not being applied correctly between my 30-minute 1:1 sessions.Here’s what I did: I set up a 30-minute event type. I added a 10-minute buffer time after each session in the "Limits and buffers" section. However, Calendly still allows invitees to book sessions back-to-back with no break in between. I’ve double-checked the settings, saved everything, and even tested the booking page — but the buffer time is still being ignored. Could you please help me resolve this issue?Thanks in advance!

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David
Community Manager
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