Get Help. Give Help.

Hello everyone, we would like to give our potential clients the option of how long they would like to talk to us in our initial meeting. Therefore, we would like to offer two options, e.g. 15 minutes and 30 minutes. From what I've seen, I can only choose one duration per event - or is there a special trick or is this only possible for a certain type of event? Many thanks for your support.

Hi, can you create multiple duration selections under one event type?

I am looking for an event type with selection e.g. 15 min., 30 min,. 45 min. and 60 min and after the selection the customer sees in the calendar where I have time for it

Hi! Is there a way to mask email addresses for 1:1 events? I took a look at the group events feature outlined here, but since the invitee limit has to be greater than one, it doesn’t work for our use case.Similar to that use case, we don’t want the interviewee seeing the email address of our internal users.   The group events works, except for the fact that it doesn’t block our internal users’ calendar when one person picks the time slot. Is there a way to accomplish this?

Yesterday was fine.  Today events from Google Calendar do not show on Calendly.

I’ve been trying to cancel my account for several months now but haven’t been able to because I’m currently locked out of the email address associated with the account.Please let me know what alternative steps I can take to verify my identity and successfully cancel the account.

I would love to read the article that was mentioned in the above related topic for “How to create a multi-session event (like a 6-week class), but the article is not found. Can anyone assist in how to set up a multi-seek event - like a 6-week course?

Hello, so i saw this and it seems like it is new, is there a way to make it so that the invitee chooses his own custom duration (e.g. 90 min for this example) 

When I try to go to https://calendly.com/app/scheduling/polls?id=...(with a poll ID) like from a poll notification email I get redirected to https://calendly.com/event_types/user/me. The help article tells me to click on “polls” from the scheduling screen, which is not present. Is this happening to others? what am I doing wrong?

Hallo.ich habe Öffnungszeiten hinterlegt und der Kalender fügt jetzt teilweise Zeiten anders hinzu, die es gar nicht gibt. Wie 23:00 Uhr oder 00:00 Uhr. An was liegt das und wie kann ich das beheben? Macht keinen professionellen Eindruck.Grüße

Rescheduling Events After the Start Time — How Can We Keep the Info and Set a New Time? We’ve run into a recurring issue with Calendly and are hoping for a solution or workaround. Our sales team uses Calendly to schedule appointments with homeowners. Sometimes, these appointments need to be rescheduled after the scheduled start time, such as when:• The homeowner is a no-show, or• Only one decision-maker is present, or• They no longer have the full 60–90 minutes available. When we try to use the reschedule link after the event has started (even by a minute), Calendly blocks the action and says: “You can’t reschedule an event that has already passed.” This creates a major issue because we now have to:1. Cancel the event entirely2. Re-enter all of the same information manually to create a new booking This is inefficient, especially when our setters already collected detailed notes on the customer and project. What we need:A way to reschedule a meeting even after the original start time ha

Calendly stopped putting meetings onto my google calendar, but the meetings are listed in Calendly. How do it get to connect to Google again? The robot chat was unable to help

Dear everyone,When I invite user to create a collective booking, I receive this message “Undo your cancellation to make changes to your planYour subscription is set to expire on 2 Aug 2026.Before you can get an accurate price for your new plan, you'll need to restore your subscription.” But I dont really get what it tells. Can you pls explain to me what it means and what I am supposed to do?Many thanks!

The workflows are not to be trusted.Set up no-show workflow - the system emailed every old no show in the past. I’m new to this so luckily it was only 2 prospects and myself (the tester).  Emails should not go out to past meetings. Links “Reschedule here” are broken.   Paragraphs are spaced way to far apart. SMS text messages have no reply.  If a client receives a text reminder, then assumes he/she can reply to you directly, they’re wrong.  You will never see that message.  No good.

How can I reassign a Round Robin meeting to a different team member (host)?We’re using Calendly’s Round Robin with “maximize availability” setting to let our appointment setters book meetings for our sales team. It’s working well, but occasionally we need to manually switch the host for a specific meeting.Here’s the issue: Once a meeting is booked through Round Robin, it’s assigned to one of the sales reps based on availability. If we delete and reschedule the meeting, it goes through the Round Robin logic again, which could result in assigning it to the same rep or a different one unintentionally—but not necessarily the correct one we’re trying to assign. What we need is a way to reassign the meeting to a different team member without rerunning Round Robin or deleting and hoping the correct person gets picked. Is there a way to change the host of an already-scheduled meeting from one user on our team to another—ideally: Without having to cancel and rebook entirely Or by allowing

I have several collective events with a colleague—I’m based in Belfast, and he’s in Melbourne. We use collective events to ensure he’s included on invites, even if he doesn’t need to actively participate. He just needs to be aware of the meetings. However, I’m running into an issue: I need to schedule a customer support call in GMT. I’m available, but my colleague is asleep during that time. Because collective events require all hosts to be available, there are no available time slots—even though he doesn’t need to attend. Is there a way to override the requirement that all hosts must be available for a collective event? Or is there a different event type that would allow this kind of setup (where one host is optional or just included for visibility)?

 Hello Support, I am a brand-new user of Calendly, helping my boss in her setting account. She integrated her Calendly account with her personal Zoom account that is different I used for setting up Calendly Account. She had issues in her meetings. She could not see the person and had breakdowns. I do not know if it has to do with that.  Should the Gmail from setting up and integration be the same ? On other hand, if in case of using different Gmail accounts would not affect the effective operation of Calendly, and she disconnect, reconnect and authorize to integrate again her Zoom Account. Would the pending meeting links still work? Thanks 

Just wanted to see if there has been any movement on cluster booking? I have checked over other questions but don’t seem to see anything.

Hello,  I am leaving my current job and need to transfer this account to another user. Is it possible to transfer this account to a different email and if so, how do I do this?  Best regards,

Does anyone have a workaround for creating snippets from the videos? There are no time codes, and the tool is useless without them.

When I log into zoom from my calendar it logs me in but I am not the host so I can’t join the call as the host any reasons why this is happening? 

Hello, We’re running into an issue managing Calendly events across teams as we scale. Use case: Our team works with customers. When a customer needs to meet with us, we often include a colleague from another internal team (e.g., someone from customer support, sales, etc.). So, each team member has a Calendly link that includes another teammate. These links are shared with customers to book the meeting. When booking, the customer fills out a form. The questions in that form depend on which internal function is joining (e.g., different if it’s a support person vs. product).  Problem:Right now, we have to: Create a separate Calendly event for every team member + teammate combo Copy and paste the same settings and questions over and over Manually update all of them whenever we change anything This doesn’t scale and is hard to manage as the team grows. What we’re looking for: A way to create and manage shared event templates by internal function A faster way to update events

Hi, Can anyone tell me if there’s a way of filtering my contacts to only view those who don’t have another meeting booked in with me at some point in the future? In the filter option in the contacts tab, I’ve tried selecting [next meeting date], [blank] but it still shows me contacts who have a another meeting booked in...Am I doing something wrong? Thanks.