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How can I get help? I’ve emailed. No response. I’ve looked it up in the Help section. The instructions for find the Live chat are incorrect.

Bonjour, je vois que plusieurs clients ont demandé le paiement en devise CHF. Je le demande aussi. En effet, l’euro n’est pas usuel en Suisse. Et pour le développement de mes affaires, j’aurais vraiment besoin d’un système acceptant les francs suisses. merci d’avance de votre prochain développement.

I recently upgraded to the Standard plan. I’m trying to create a “Collective” meeting type but I keep getting this message.

i want to change this section - we have our own policies etc we need to present and we do all of our marketing etc journeys outside calendly can i do this?  also schedule event is not on brand for us how do i change the text?  thanks 

Until October 22nd, I would get an email of my Notetaker recaps with the subject line: “Your meeting recap with John Smith is now available”.    Since then, the recaps now have the subject line: “Your meeting recap is now available”. Removing the name of the other party makes it harder to find them in my email.   Can the name be reinsterted into the subject? 

I am trying to set up an event that will allow multiple people to book the same event - like a webinar. I believe the best option for this is a Group event type. However, I just want this to be on one day (Friday December 5th) from 9am to 12pm. Everything I try sets it for every Friday during that time frame - but I just need it for that one day. Suggestions?

My clients are receiving meeting reminders after the appointment has been changed or cancelled.Why is this happening and how do I stop this?

I have the option for clients to book a joint session but the person booking the meeting only has the option to add their email to the meeting.  In the backend, it shows that i have 1 of 2 invitees but no way to add the other invitee.   How do I send him an invite and add him to the meeting? 

I’m really disappointed with the recent changes to link generation.First, you removed the ability to delete or cancel generated links. That was a great feature — especially when you accidentally created a reusable (non–one-use) link and a client kept using it. Now there’s no way to stop unwanted bookings once a link is out there.Second, the new process for generating one-use links is unnecessarily complicated. Previously, it took one simple click from the other links. Now, it opens a separate menu, adds extra options, and forces me to manually generate and copy it. It’s a pain for teams like mine that only use single-use links — not reusable ones.The result? Clients can now book multiple meetings instantly before I can even react, and there’s no way to stop it. This workflow used to be smooth and efficient — now it’s frustrating and inefficient.Please consider restoring the ability to: Delete or cancel generated links, and Quickly create one-use links (like before). This change reall

Hi! I have paid the annual fees of 141$ but the payment is not reflecting and no invoice is generated and my account shows free plan despite paying. Please help!

Any documentation of FAQs / common errors faced when integrating with MS teams? seem to run into a bunch of issues

Hi there,I created 6 events with the same name, but different links and different internal note for 6 marketing campaigns. When I recieve the confirmation or run an analytics report I can’t see how I can determine the marketing source.Please advise what I can do to make this more transparent.Thanks 

I have create 60 mins collective meeting and name as Onboarding meeting. This is onboarding meeting and I want it to be displayed as “Onboarding Meeting” on the calendar, instead of showing Client name and My name +Co-host name.  

HelloIt is very important for me to know in advance whether someone will come to the appointment. That's why I send them an email with the request to confirm the appointment.Now I read in the FA that not confirming an appointment has no consequences at all.The appointment will remain in the system.I wonder what I get out of that.How can I make sure that an unconfirmed appointment is removed from the agenda?

Hey Calendly! I have an event that has a custom calendar invitation. The invitation includes embedded inline links like this: Remember to visit the prepare for your meeting page When the recipient gets the calendar invite in gmail, the email they receive and the calendar description look like this: Remember to visit the prepare for your meeting page (https://www.example.com) If you look carefully above, you’ll notice the original link was expanded to include the URL in parentheses after the text. Then someone (maybe gmail) is doing the favor of hyperlinking the URL, but mistakenly including the closing parentheses. The net result is all HTML links in a calendar invite end up broken due to the trailing parentheses. Is calendly the one expanding these? Can the HTML be sent directly to Gmail? Wouldn’t this be breaking every link for every user? Is anyone else experiencing this?

This user is experiencing a technical glitch that is directly impacting their clients and professional reputation. They are asking two things: first, if this is a widespread system issue or unique to their setup, and second, for a potential solution or workaround from the community or staff. They're looking for both confirmation and a fix.

HiI have the ‘text reminders’ option switched on for all appointments.When I’m manually booking in an existing client myself, I’m having to look up their phone number and copy and paste it across in to the booking entry.  Is there an easier way to do this? I go to the client details and then select to schedule a meeting from there.Should the phone number be prepopulated automatically when booking in an existing client when you have the text message option switched on? or, if not, is this something that can be done?Thanks so much in advance :-)

The issue is the setting labeled free/busy: it is set to ALLOW invitees to book OVER events.   ***I spent several hours add exceptions like meeting begins with a, b, c, d, e….etc. to include the entire alphabet and it did not help at all.  I had an appointment scheduled at 6:00 Wednesday the 29th on my Google calendar and had to CHANGE the client to accommodate the calendly meeting that overbooked to that occupied/busy time slot. I had to change the previously booked appointment this week, and several times last week. Very unprofessional and will potentially lose clients if this continues.  This happens for all meetings and happened several times so far.  I have disconnected and reconnected my calendars. I have adjusted and worked on my Google calendar settings. I have adjusted everything I can think of through calendly. I have now submitted an email ticket since I am unable to speak to a representative on the free version. I am EXTREMELY upset that I can not resolve this issue quickl

For years, I’ve been using Calendly the same way, I make a team, and then assign meetings to that team. This allows me to group types of meetings but organizing them on team landing pages. I no longer have the ability to add meetings to teams. What happened?

Depuis quelques semaines, Calendly ne m'envoie plus de notification de nouveau rdv.Comment y remédier ? Je n'ai pas trouvé d'informations utiles. 

How can I adjust my layout for schedules and editing event types? Reducing the editing space to a sidebar is challenging for the user and impractical. Please consider adding the option to “expand screen.” I’m thinking this is a reasonable request.

I was getting this message (as were my customers) when they clicked on the link to go to my clandly calendar on my website. (This Calendly URL is not valid.If you are the owner of this account, you can log in to find out more. I have deleted my current and past events and created a new one so there is only one event type on my free plan. However, having pasted in the new code to embed in my website, it is still not working. Can anyone tell me why please

Right now my voice ai agent is using a tool call to try to fill in fields and it’s able to do everything but the question where it requires to check a checkbox. I don’t see anywhere we can make the checkbox be filled in via api’s. Is this possible?