How Do I...?

Hi, I’ve been using Calendly for a few years now with two different companies, so I’m fairly familiar with it - or would like to think so. I have a few recurring events that happen every Monday and Tuesday at 6pm EST, and clients can sign up and join these.  I need to change one to start at 5pm next week due to a scheduling conflict that just popped up.  I went into the event type and made sure I added availability for 5pm, and then went into the scheduled event to reschedule, but the option isn’t there.  There are 5 clients signed up for the event, and I was hoping to be able to reschedule through the workflow, instead of canceling them emailing them to sign up for a new event. I checked other scheduled events I have and the option to cancel is there, but not reschedule.  Is there something with pre-scheduled events where we can’t adjust the times?  Or am I missing some obvious way to change this?

I’m trying to add a new advisor to a round robin scheduling link but not all of my advisors show up as an option? Why are only a handful showing up as an option to select for round robin? They aren't all populating as an option to add on an existing link. But If I start a new one they all show?

Update:Yes, reading the troubleshoot section helps… - all cleared now. Dear community,it seems that a visitor to my calendly site cannot forward to the next month although my availabilities in settings are the same for all weeks & months. Any ideas?Thank youHendrik 

E-mail confirmations from calendly seem to be silently dropped to my @ucla.edu forwarded email address. I spoke with the UCLA IT department and they didn’t know of any filtering in place on their end. I also can’t find the dropped e-mails in my spam or deleted messages e-mail folder. Does anyone know if there’s a way to tell if calendly blocks a domain? On a side note, I attempted to use “Contact Us” in both Firefox and Chrome, and in Firefox it was just blank, in Chrome it just says "By engaging in chat, you agree to possible recording by us & our vendors.” but doesn’t provide a text box or buttons. And there doesn’t seem to be any additional official way to ask for support besides this forum.

It would be more convenient for customers if we offered both Stripe and PayPal payment options in the same event instead of having the host pick one per event? Therefore, we should be able to turn both options on simultaneously. Just a thought. 

Is it possible to have the different events coordinate calendars? Meaning, Once Event 1 has scheduled for 8AM on Monday, then Events 2,3,.. will not allow 8AM on Monday to be scheduled?

As the title says, my google calendar locks up if I try to open it with the Calendly extension enabled.Any suggestions?Thanks

I have two group events that share the same calendar because they have different prices. Each event has a capacity for 6 participants. When a spot is booked in one of the events, the availability for that day disappears in the other event. How can I solve this?

My prospects can only book an appointment within two months. I'd like them to be able to book appointments in July, August, etc...

I have been using the same Event Type to send to multiple clients, editing the date range for when I am looking for them to book. Clients are coming back to me saying that the scheduling window that I am looking for them to book during is not open to them. What I realize now is that the link in the email I have sent will always use the latest date range that I have saved. Oops.What is the best way to deal with this situation? All the basic parameters of the meeting will be the same but the meeting window will change. Do I just keep cloning the meeting with different date ranges?     

How do I modify the automatic confirmation to the host after a booking? I wanted to add in some of the UTM parameters to more easily identify the point of origin for the meeting request.

So I've created a calendar event for the first Thursday of every month… how do I block that out in my calendar so no one else can book in Google cal without blocking it out for calendly, as it won’t then let anyone book into the event I read a post that said you can leave a placeholder gcal event as ‘free’ but people could still book other calendlty events over the top of that. This is not the only calendly event I have

Hello, I have several questions that invitees are required to answer before booking a session and paying. This has worked well in the past but no longer works and invitees are able to book and pay for a session without answering the questions. These are health questions so it is imperative that people answer before booking. The questions are asterisked on the booking page and marked as required in the settings but it is still possible to ignore them and pay via PayPal. How can I fix this please?

I would like to create an appointment myself for my client.  When I looked at the prior questions, I saw the same thing from Marion about a month ago.  Her answer was from Jillian.  I followed the advice, however, when I went to click the button to “schedule the event’” I go an error message that said I needed to enter the payment details through PayPal.  When I tried to log in to PayPal, I got n error message that said “You are logging into the account of the seller for this purchase. Please change your login information and try again.”How can I correct this?  (I have already sent the client a PayPal Invoice.) Thanks in advance for your help.

Dear all,I am looking for a specific option and I am not sure how to create it. Or if it is even possible, even with integrations.I’d like to find way to send an email to all the invitees who have already booked an appointment with me in the next future, in order to propose an anticipation.It would be great if I could choose the type of event and the time span to choose, but I can be flexible.Any help would be much appreciated! Thanks :)Lucio - Milan

Hi, we have changed all our event types availability to the same time and day in error! Is there any way to revert back to the previous schedule and availability?  Also is there a way to turn off all events in one go (we have 160!) while we fix the error?  Thank you 

Can I share u link for just one day? So when people open the link, they only see that day and do not have to move to the correct day?

Is there a way I can separate my appointment times with limits? For example, we’re creating an appointment for 4 attendees, but we’re breaking it down to 2 males and 2 females (it's for animals, not humans...). Is there a way to set an appointment up with those choices? So there are 4 in total, but two different types. Or even if I could set up a 10:00 am and 10:05 am appointment (limited to 2 attendees) - could I title one “male” and one “female”?

I would like to use calendly for an upcoming event where we will have meeting rooms within a hotel that our attendees can book/request. However, one attendee might need it for 30 minutes, another might need it for 60 minutes and another might need it for 2 hours. Is there a way for them to book multiple time frames or clicking and dragging the time they need?Also, is there a way to set up an approval process so when they do request the slot, it comes to me for approval?

Hello, does anyone know how i can have the phone number request mandatory for when people book times ? Also, how to make sure people make their booking with a valid email address? I did a test and could book a schedule with an email address missing the “m” from “.com”Thanks!

Hello! There is a serious problem with the questionnaire that my clients fill out. All the questions are on top of each other and this makes it impossible to read and complete it. Apparently it's been a few days since I haven't had any notifications since then. I ask for the fastest possible feedback. Thanks! 

I have different appointment types for my coaching business, so I marked them by color.  Is there a way to organize them in an order at least by the color I marked it? Right now when the client goes to my Calendly page, all my appointments are scattered.  It would be beneficial if was a way for the categories (ie. blue, green, purple appointments) were grouped together in some kind of order.  Is this possible?

I’m on a Mac. My Calendly shows every time slot as free. My Google calendar events are showing up as free on Calendly when they should be busy. Why? I don’t see how to add Google Calendar events on “connected calendars”. Google calendar is not even listed as an option.

I have created two events, both one-on-one and using identical parameters but different dates. They are sequential (2 weeks in May, one week in June). I have bookings for both events. Calendly now tells me I can only have one ‘event type’ on the free plan. But they are the same type. Can anyone tell me what I’m doing wrong please? I don’t want to lose the bookings by cancelling from Calendly but I only need to use this feature for 2 months a year. Upgrading seems to require I pay for a whole year. The only solution I can think of is to make one event by extending the first event. Cancel the bookings for the second event and add them back in to the single extended event. Thanks all. 

I’m meeting clients at a specific location (“X”). I need to change the location to location “Y.”  How do I update the location so my clients receive new emails and texts to let them know of the change?