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I recently upgraded to add a user to my Calendly account, but the user has been unable to access or use the seat due to an error stating they're "already in a different organization." We've been unable to resolve this on our end, which means we were charged for a seat that was never actually usable by them. I'd like to request a refund for this charge, but I tried emailing support last month and got no reply. I thought the plan was sorted, but Calendly was still trying to charge me for 2 people. Turns out, the invite was still active and, thus, I was getting charged for it. The 2-seat payment hasn’t gone through, so how can I also revert my subscription to a 1-seater before the payment (for the 1-seater) is let through.https://help.calendly.com/hc/en-us/requests/new is telling me to find a ChatBot and reach support that way. “Click the chatbot in the bottom-right corner of any Calendly page”, but no where on any page do I see the ChatBot.

There’s no getting around the fact I’m just pretty Zoomed out by the afternoon, which means that I’d love to block off my afternoons, but only on some of my event types. Not all of them. Can I do that without having to put blocks on my regular calendar?

I deleted several old pending users that never signed up. My IdP is Microsoft Azure / EntraID. However the pending list did not update and the seats are still occupied. I have 267 group members in Entra IDIn Calendly I see 256 active users + 23 pending = 279 seats taken. 

Hi- I set up the integration with my new Stripe account so that I can take payments for events. Is there a way to test that integration without doing an actual payment before I make this live on my website? Thanks

I initially set the  Invitee limit to a group event to 10.I later on decided to change it to 9 (I needed to save a spot for someone).It did display 9 in the event itself, but as people kept booking, the emails I got sent still displayed “X of 10”.Today, the 10th spot was booked without me having changed it back to 10 (thankfully, it was by the person I’d saved it for).So it seems that if you change the Invitee limit AFTER you’ve created the event, it doesn’t work.Am I missing something?

I like to keep certain parts of my calendar clear, and Calendly lets me set availability blocks. But sometimes I want to offer a broader range of availability to a VIP.  That is, normally my availability might be 10AM-4PM but I want to offer 9AM-5:50PM to important contacts. So…I’d like a way to specify “VIP Availability” that is broader than general availability, andI’d like a way to specify a link so that the person can pick a slot off the expanded “VIP availability” versus the “normal availability”. Does that make sense?

I can’t edit the fees which I entered once for an event type. Edit event > more options > payments (where the old amount shows), shows payment processor > Integration. There is no option available to edit the amount I entered once. I find it strange ! Let me know if there is any way to edit that amount How can someone book my hourly slots in bulk, instead of going through the whole booking process for each hour ?

Hello,I am new to Calendly and my first attempts have not been successful.As a children's coach, I would like to offer two types of events on this platform:- 20-minute “discovery” calls for parents- One-hour individual coaching sessions for children.These would take place on different dates and times.The goal would be to integrate the link directly into my website. Is it possible to offer both on the same schedule? If so, how do I do that?Thank you in advance for your help.

We have two employees with the same events set up. On one person’s account, the cancel and reschedule links appear as expected in the event info on Google Calendar, and clicking on them on their calendar allows our admins to cancel or reschedule the event on behalf of a client who has called in. On the other person’s it does not appear. Instead, we get a link that says “Note: Should you need to cancel or reschedule the event, we recommend you use the cancel and reschedule features from your Calendly Scheduled” with a link that prompts clients to log into Calendly. How do we resolve this? As admin, I’ve looked everywhere for a way to fix this, but as far as I can see, the settings for both employee’s Calendly events are identical, so why does it work for one and not the other? 

Hi when I started using calendly some time ago, it was possible to allow or prevent customers from canceling or rescheduling planned meetings.I haven’t found this options in the actual calendly version. How can I prevent customers from canceling or rescheduling planned meetings? Thanks a lot werner

Good afternoon,From what I have been reading, it doesn’t look like there is any way to use logic, or if/then, with Workflows. I’ve considered whether Zapier might help, but I don’t think it will. So, I’m posting here to see if there is a potential solution I haven’t thought of, or a better way to achieve the below.When a client schedules a meeting, they set a location: in person at my office, on Zoom, telephone. What I wanted to do was, if they set a meeting in person, I wanted a custom email to go to them with parking instructions, and instructions on how to get from the parking lot to my office (it isn’t intuitive). I see no need for this information to go to someone who books Zoom/telephone. So, that’s use case #1.Separately, if a client schedules a telephone meeting, AND invites another person, I was hoping to give my conference line details, so that the parties can all dial in to one number, instead of me having to gather their phone numbers are do a manual conference. I can achie

Hi. I would like to create 2 events in my calendly. 1 option is for a phone call and the 2nd option is for appointments. is it possible with the free version? Thanks for your help!

We have a custom cancellation message that gets sent out on any cancellation event, but it is only intended for the cases where _we_ need to cancel an event, not for cases when a user cancels. The notification is confusing in the latter context which requires its own suited cancellation confirmation notification.Is there a way to issue context-relevant cancellation notifications based on whether a cancellation is triggered by us or the user? 

i booked a event on someone else calenday and provided my email ID where i have calendly registered and yet it does now show in my events

I got a notice a paid meeting was booked but no payment, and his email doesn’t work - he does have a phone number from Europe. How do I handle this?

 As the title states. Is it possible to have more than ten guests added to a round robin event? 

Hi there,I’m unable to add a participant to meetings that are scheduled by our clients through Calendly.com. Previously, I could click Reschedule on an existing event, and while rescheduling, I was able to include additional guest email addresses.However, it seems that option or field to add guests no longer appears when rescheduling existing events.Could you please confirm if this functionality has changed, and advise how I can add additional participants to a client-booked meeting now?Thank you for your help!Best regards,

Availability on Saturdays is 10-10:30 am only.Event type Scheduling also shows Saturdays 10-10:30 am only.Clicking ‘Preview’ at foot of Event panel, however, shows available all day Saturdays. What is going on? How to fix it?

I noticed that this topic here has good replies but two links in ​@Kelsi’s reply are broken (namely, links to Zapier and Outfunnel). How to report/fix the links? This topic gets served by Google, so fixing links could improve the user experience for many. 

What are the available calendar integration options that Calendly offers?

How can I prevent clients from changing our appointments in Calendly?Once they accept I don’t want  them to have on ongoing access to my availability to make last minute changes without going through me directly. 

I am trying to set up an event that will allow multiple people to book the same event - like a webinar. I believe the best option for this is a Group event type. However, I just want this to be on one day (Friday December 5th) from 9am to 12pm. Everything I try sets it for every Friday during that time frame - but I just need it for that one day. Suggestions?

I have create 60 mins collective meeting and name as Onboarding meeting. This is onboarding meeting and I want it to be displayed as “Onboarding Meeting” on the calendar, instead of showing Client name and My name +Co-host name.  

For years, I’ve been using Calendly the same way, I make a team, and then assign meetings to that team. This allows me to group types of meetings but organizing them on team landing pages. I no longer have the ability to add meetings to teams. What happened?

Recently my Android app stopped opening - it stays stuck on the screen with the logo. I uninstalled and reinstalled and it opened again but is now freezing again. Any suggestions for rectifying this - it’s creating major problems for me.