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  • 1,998 Topics
  • 4,817 Replies
1998 Topics
jillian
Community Manager
jillianCommunity Manager
published in How Do I...?
Time Zone Troubleshooting Guide

You’ve sent out your Calendly to book or perhaps you’ve just scheduled the perfect time on someone else’s Calendly. And ding! The confirmation email arrives, but not with the time you were expecting. You could have sworn you’d picked noon your time? Why is it saying 1pm? 4pm? Why is it saying the wrong time?!In this article, we’re going to troubleshoot why sometimes appointments and confirmations don’t appear to line up and what to do either as the invitee/attendee or the host. Who is this article for? All users, regardless of plan type or role on plan, are impacted by time zones. This article is for all Calendly users. How are time zones detected?Whether you’re the host or invitee/attendee, time zones are detected by checking your device settings and synced calendars. You can learn everything you ever wanted to know about Calendly and time zones here.The time zone displayed on the booking page is the one that will be shown in any email confirmation or reminder received from Calendly.

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5 months ago
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Karl58068Community Member
asked in How Do I...?
Location note not appearing

I entered an event location to my invite and then added a note to give directions on how to get to the specific area we will be. But when I look at the booking page, my note does not appear anywhere.

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David
Community Manager
2 days ago
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monikalyzwaCommunity Member
asked in How Do I...?
Blacklisted IP Addresses - not getting notifications

I don’t receive notifications from notifications@calendly.com. As it turns out, Calendly IP Adresses are publicly blacklisted. You can see it here: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a167.89.22.99&run=toolpage Calendly is the one who is sending emails from IP adress: 167.89.22.99OrgName:        SendGrid, Inc.OrgId:          SENDG-12Address:        Twilio, Inc.Address:        1801 California StreetAddress:        Suite 500You should be able to delist it from blacklisthttps://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a167.89.22.99&run=toolpageIf you're not be able to do this, please try use clear IP adress, which is not listed of any kind of blacklist.  

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David
Community Manager
2 days ago
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Quentin07131Community Member
asked in How Do I...?
prise de rendez vous pour plusieurs personnes par un invité

Bonjour Je souhaiterais pouvoir configurer qu'un invité puisse prendre une réservation pour plusieurs personnes dans un évènement de type group limité à une quantité de personne définie Cette réservation diminuant le compteur de place disponible du nombre de personnes renseignés par l'invité  Enfin je souhaiterais pouvoir ensuite proposer un paiement qui doit un prix fixe multiple du NBR de personne Est ce envisageable ?  Merci pour votre retour

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Sean Marlin
Community Manager
3 days ago
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SoulwhispererCommunity Member
asked in How Do I...?
Additional Accepted Currencies via Paypal and Stripe

I would like to inquire about the possibility of integrating other currency options into Calendly. From my perspective, the current limitation is quite restrictive. While I appreciate and enjoy using Calendly, the inability to transact in my own currency poses a challenge in tracking payments and confirming appointments.This limitation requires additional manual effort, whereas other platforms seamlessly handle currency transactions in my currency. I am curious why Calendly does not offer this feature?From the client's perspective, it adds another layer by redirecting them to an external site for payments and adds confusion.It would greatly enhance the user experience if currency integration (other than $, € and £!) could be included within Calendly. I offer this as a suggestion for consideration by the Calendly team.Unfortunately, I find myself exploring alternative programs due to this particular limitation, although I very much would prefer to stay with Calendly.

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3 days ago
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Richard60676Community Member
asked in How Do I...?
app poll viewing

How do I find a poll status (who has replied) when using the app. There doesn’t seem to be a pending tab. 

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3 days ago
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Eddie27506Community Member
asked in How Do I...?
Update "Remove Booking Page Checkbox: "I'd like to subscribe to future emails?"

Hey there, It looks like the I’d like to subscribe to future emails checkbox is still there? Can’t seem to find any documentation on how to remove it?Thanks!

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David
Community Manager
3 days ago
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Amy34781Community Member
asked in How Do I...?
How to make my calendar busy but keep it free so that people can book via zoom

HiI offer group coaching. I have the time marked as ‘free’ within my google calendar so that this will correlate with my zoom meeting and allow people to book in. However I don’t want the time to show as ‘free’ because I don’t want other clients booking in whilst I am busy on this group call. What am I doing wrong? Thanks 

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Sean Marlin
Community Manager
3 days ago
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Nicole16632Community Member
asked in How Do I...?
My calendar doesn't show any times available for the every month and I have not changed any settings? It just started to show no times available.

I haven’t changed any setting on my availability and since December 9th I have not been able to have anyone schedule a time.  It says “no time in December” View next month and every month says this. I tried creating a calendar using google no to see if it was an issue with calendly and the same thing happened.  Any idea why this would happen?

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David
Community Manager
3 days ago
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Olly01330Community Member
asked in How Do I...?
Invitation Emails Always Going to Client's Spam

About 50% of the emails being sent through notifcations@calendly.com end up in my client’s/prospects spam folder.  Please advise how I can fix this. 

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3 days ago
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Don34033Community Member
asked in How Do I...?
Share one link with multiple invitees for one-on-ones at specific times

I want to allow my 10 clients to book individual feedback meetings with me during a defined set of specific dates -- say all 5 days of the coming week. I want to send out one Calendy link in a group email to all 10 clients and let them choose their times from the slots available.  That does not seem possible in Calendy; as soon as one client uses the link it goes dead for the other 9 clients. The only way to do it is to send separate emails to each of the 10 clients with an separate link to the event in each one. That is very inefficient and time consuming. Surely there must be a way to invite a group of people to each choose their individual meeting times. Can someone help me with that.  I’m fairly new to Calendy and am trying to master the fundamentals. 

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4 days ago
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EricShreveCommunity Member
asked in How Do I...?
One Link for All Team Members

I’ve read through similar questions, but none of them are exactly what I need.  Here is my scenario:I am on a training team.  We all have Calendly accounts.  Normally we would just send a link to a client and have them select their time.  What we would like to be able to do is to send a link to clients that allows them to select their preferred/assigned trainer.  However, if that trainer is not available during their window, they can just select a best date and time and a trainer would be assigned that time.

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David
Community Manager
4 days ago
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YoomiCommunity Member
asked in How Do I...?
Mutliple schedule availabilty disappeared

Hello all,I need your help. Since two days, in my Calendly, the two schedules I had created for my availability have disappeared. I had two schedules that were different from each other so that I could arrange my calendar for different types of events. But now these have disappeared and only the default calendar is available. I have a professional annual subscription. Is this a bug or has something changed in the subscriptions?Thanks in advance for your help.

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David
Community Manager
4 days ago
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LeahrykaartCommunity Member
asked in How Do I...?
Calendly events automatically deleted with outlook sync

Hi 👋🏻 I’m having an issue where my clients are booking using Calendly. The bookings are fine and they are able to book. But, when I open outlook and sync (using CalDav) it’s automatically deleting, thus canceling, any bookings that were made through Calendly. Any suggestions how to stop this? 

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5 days ago
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Eline88254Community Member
asked in How Do I...?
Custom duration

I'd like to allow invitees to choose meeting durations. Is this possible with Calendly?

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David
Community Manager
5 days ago
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Angela70065Community Member
asked in How Do I...?
Feature Request - Make managed events private

Love the managed event feature. However, we need to create private booking links for my organization and there doesn’t seem to be a way currently to toggle them as Private Only. 

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David
Community Manager
5 days ago
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Katie34877Community Member
asked in How Do I...?
Change of business email address

Hello, I have recently changed the trading name of my business. I have edited all publically viewable words and email addresses. However, I am still receiving booking confirmation emails at my old email address. Where can I edit the email address associated with my account? I have been using Calendly for years and never had to set up users (there is only 1 anyway) - but I have been through all the options and cannot see anywhere to edit my email address. Please help.Many thanks

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David
Community Manager
5 days ago
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Paul1959Community Member
asked in How Do I...?
Scheduling a Lunch or Dinner Event for 15 People

I have an out of town business executive that I want to meet 15 of my hand-picked students.  This exec will mingle for a bit, give a 30 min presentation, and then we’ll have a meal.   It could be at lunch or at dinner, depending on what time slot works best for the most people. I can work with the business exec and we can establish a number of available 2 hour slots over a 3-4 week time period, but I don’t want to book the event until I’ve gotten feedback from all the 15 possible attendees.In the meantime, if the two of us offer 6 alternatives to the 15 attendees, I want those blocked out on my calendar, and the exec’s calendar until the final meeting time and place has been finalized. Can I use the personal copy of Calendly that I license to do this?

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David
Community Manager
5 days ago
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DiplomalyCommunity Member
asked in How Do I...?
Chat not working

I am logged in to Calendly and trying to contact someone via the chat. It asks me to please log in (even though I’m logged in). After opening to a new tab it confirms I’m logged in and directs me back to the chat. It then says there is an error please try again in a few mins - this has happened for the last few hours.Anyone else running into this issue? I am trying to follow up on a ticket I raised last week and haven’t heard back from anyone at Calendly.Would greatly appreciate any help. 

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6 days ago
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Mark02267Community Member
asked in How Do I...?
Meetings that start at the 45 minute mark of the hour

How would I create a meeting type, with a duration of 15 minutes, and only shows availability for the 45 minute mark of the hour?  Example.  8:45, 9:45, 10:45, 11:45, 12:45, etc. 

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6 days ago
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Alleviation23775Community Member
posted in How Do I...?
Add the ability to have multiple locations for Group meetings

I need to create an event type for a meeting that has an in-person and virtual option but you can only have one location with group meetings.  Would like to see the option to add locations.

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David
Community Manager
6 days ago
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L'Atelier34217Community Member
asked in How Do I...?
Changing the number of customer on the hour

We are a team of 3 meeting 2 separate customers every 30 mins. How can I reduce the number of customer down to 1 during lunch time?

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David
Community Manager
6 days ago
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Stephanie24314Community Member
asked in How Do I...?
maximum d’evenement par jour

bonjour ! j’ai choisi d’avoir un maximum de 3 événements par jour dans mon calendrier (sur 4 plages horaire offertes) mais quand j’ai trois événements, il y a quand même une 4e disponibilité qui reste disponible. je ne sais pas comment résoudre cela. tout le reste fonctionne bien

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S
6 days ago
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Melissa20261Community Member
asked in How Do I...?
Need time slot on calenders to close only once I recieve the booking

I run 2 different services and I can’t open a time slot when one service already has this time slot.But is there an option to not have this? I want to be able to have my services set up that when someone books one service then the other services time slot will then close. To make myself more clearer:I have 1 service that is a duration of 90 minutes and I can do these at 9.30am & 11.30amAnd the other service is 3 hours but can only do 1 at 9.30. I want to have a choice for these 2 services on either Wednesday, Thursday or Friday but can’t have them both open as it’s saying I already have this time slot taken. I want time slot to only close once I get the booking. If that makes sense!!!  if there’s no way around it then what’s the alternative?Thanks.

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David
Community Manager
6 days ago
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CoralieCommunity Member
asked in How Do I...?
Trying to have many services in one event

Hi there and thank you for your help. I’m.a French lady, I hope my English is still good. In one unique event, I want my client to choose many services with different prices.I mean, in one unique event, I put 3 different services and they don’t have the same value.event 1 - price one - price 2 - price 3event 2 - price one - price 2 - price 3etc. If I do this with many events, I will loose my clients because of too many informations..

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David
Community Manager
6 days ago
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