How Do I...?

As admin, I’ve created a managed workflow -- send booking confirmation via text.  I’ve applied that workflow to every managed event type for the organization.  When I go into any managed event from my admin profile, the workflow shows up in the notification sequence.However, when examining the notification sequence from the team member perspective, the managed workflow does not show up, even though it has been applied.Is this a bug, or am I doing something wrong?

All of our appointments would be in the USA and the country code (flag) for the phone is not automatically going to the USA 1+ etc. It indicates to clients a phone formatting error, rather than asking each one of them to modify the country code is there a way to fix this formatting? Also, tried to book an appointment myself as a test and changed it then it automatically went to another country flag which then i had to change again. Thank you

Problem still exists with the US code inserting a 1.How does Calendly notify clients that something is wrong?How does Calendly notify clients when a problem is fixed?Is there a link we can access to see status? Is there a trigger we can set to insure we get an email? 

Hello, I would like to know if you can help me configure the following setup. I want to show my clients available time slots only between 4:00 pm and 8:00 pm, with meetings lasting 20 minutes.Ideally, I would like users to see only the closest available time slot instead of all possible options. For example, if the meeting duration is set to 20 minutes, the first available slot shown should be 4:00 pm. If the current time is 6:14 pm, then the user should only see 6:20 pm, provided it is available; otherwise, the next closest available slot should be displayed.

I wasn't aware that this cost anything. I'm just trying to get my disability paperwork done correctly and I'm having trouble with motivation and concentration so my advocate suggested this. The problem is that I have no money at all. I don't even have a debit card.

new appointments are not going through because the 1 is missing. Someone commented that Calendly is aware and working on it. I used to get texts or emails to notify me of problems and resolutions. Why do I not receive these notices anymore? 

I would like to create a managed event for a round robin meeting type, but this does not appear to be supported. When I create a team event using the round robin format, I cannot determine how to add workflows. I first attempted to use Managed Workflows, but the correct round robin event type is not available for selection. I also cannot select any workflows associated with the individual hosts. How can workflows be created or applied to round robin events?

Hi, I’m running into an issue with my calendly event, when a prospect starts entering a phone number as the location of the 30 minute event, they see a US flag but as soon as they start typing in the phone number (without the +1), the US flag goes away and prospect gets error on phone number stating missing country code.  Has anyone run into this before and if so, were you able to solve it and how? Let me know.  Thanks!

Hi everyone,I rely on Calendly heavily for scheduling client calls, but I’m struggling to find the right balance with buffer times. Sometimes meetings run longer, and other times I end up with too much empty space between calls, which breaks my workflow.How do you personally handle buffer times between meetings? Do you use different buffers for different event types, or is there a smarter way to manage this without constantly tweaking settings?

I am trying to upgrade one seat on our account, but it will not let me. I dont have any pending users, but it will not let me pay for one seat. 

How do we permanently change these options to what our company preference is? Every time we use Calendly we have to change these defaults.  We just want to use Event Name in the title and Event Description in the body but have found nowhere that we can set our internal preferred defaults. Is this an option and if so, where does one find it?  Because this does not work for us and requiring this to be changed every time is not good GUI. 

I am facing a recurring issue with the Zoom and Calendly integration. We use Calendly to allow clients and prospects  to book sessions  Zoom links are not being generated as expected. Literally no one can use the Zoom link. These are all people from different walks of life - so it must be a Calendly issue not a Zoom issue. Despite  reintegrating Zoom with Calendly, the problem persists. As a result, I’m having to manually  send Zoom links, which not only disrupts our internal data tracking but also significantly impacts the client experience. This issue has been ongoing for some time, and although we’ve reported it before, no resolution has been provided. It’s becoming increasingly frustrating and is affecting our operations. I have seen posts about this but nothing that resolves it. 

Hello!I noticed a small bug in the Phone Field in Routing Forms.Basically, even though the field correctly detects my country, it doesn’t automatically add the country code, just the +. So when the user starts writing his phone number on it, he is forced to first write his or her country code. Otherwise, it will change the country.I’ve recorded a quick video showing what I mean:https://www.loom.com/share/ca2d72c96fef433c9c879912aad6c43aThe same issue happens with the Phone Field in regular scheduling forms: the user’s country is pre-selected, but the country code is not pre-filled. User needs to select a different country and then select his country again to have the country code added to the Phone Field.Would be great if you could fix this!Thanks,Ángel.-

I want to create zap Zapier that will populate Docketwise when a new client consultation is scheduled.  I don't want everyone who schedules a meeting to be created as a contact in Docketwise.  Just the types of consultations I designate.  How do I do this?

How do I set event to all request for appointment but doesn't schedule the appointment until I have approved the request?

pls send me the zoom link for our meeting on 2/2 at 9:30 cst thanks elliott cin

How do you place a hold on your outlook calendar?  

Hello, What’s the status of integrating Bancontact in the Stripe payment methods? In earlier topics I read this would be investigated but until now I don’t see any change.In Belgium, Bancontact is the most common payment method. Many people don’t have VISA or Mastercard, or even Apple Pay. Not being able to offer my customers this payment method feels like a gigantic loss.In all of my other integrations with Stripe, Bancontact is a valid payment method. Only Calendly does not support this. Can you please reconsider ASAP? ThanksTine

Hi - I was all set to ditch Acuity and enroll and pay for a subscription here … and double checked that people could easily sign up for a recurring series of dog trainings sessions. Since they can’t, I’m stuck with Acuity. I really like the other Calendly features so this is very disappointing! 

Hitting a roadblock and could use some help. We have a spa event which includes 3 event types to register for...botox, facials, and chair massages. All event operate during the same time period 11am-3pm. I need to set my calendar up so that people can register for each service but without blocking the time out for all day. In other words if someones picks 1pm for botox I still need 1pm available for facials and chair massage. Please help and THANK YOU!

i get this message when i try to connect google meet:There is a problem accessing your %{calendar_name}. Please try again. If you continue to have problems, please contact us at [removed by moderator] does anyone know how to connect?

I’m in the process of setting up Calendly at my site.  My site designer asked me for a link to do so.  But I’m not sure what she’s asking for.  Please clarify what to send.  

I am trying to use the calendars to book 10 different carts of laptops in different classrooms in at different times of day, often concurrently. I signed up for the teams plan and created 10 calendars with the class period times as bookable options. It seems though that I cannot have 2 carts booked for the same period. As soon as one time is booked it disappears on other calendars. I used the duplicated function when creating the calendars but I renamed them individually. Does anyone have advice?

Hi there,One of Calendly’s bugs that we’re experiencing is this:If a person successfully reschedules a Calendly event that has a Zoom meeting attached to it, Calendly never DELETES the original Zoom meeting from Zoom.com.Calendly successfully adds the new Zoom meeting to Zoom.com, but it never deletes the old Zoom meeting that is no longer valid anymore.This is a real problem when trying to use the Zoom app for iPhone/iPad/Mac, or trying to log into the Zoom website — because Zoom keeps a calendar of all Zoom events and will continually try to alert us to these events which Calendly erroneously left behind.This same bug happens when a person CANCELS a Calendly event (instead of rescheduling). Zoom still shows that the Zoom meeting still exists.Can Calendly please fix this bug?Thank you!

My subscription was paused but when I resumed, it showed "Billing server error. Please try again"I tried adding and changing address and credit card information but it is still showing the same error.I have also mailed at [removed by moderator] but received no further communication from the team.