How Do I...?

I am using the basic version of Calendly, where I am allowed to ask a few questions while making a booking. Is it possible to receive these questions in the confirmation email being sent to me after each booking?Thanks

Anytime I try & update photos & branding for my profile I get this pop up. However, when choosing “Apply” nothing happens. Does anyone have any solutions? TIA  

I’ve added a description to a managed event, but the description isn’t showing up on the user’s pages that it’s assigned to. I can’t find any setting that is blocking the description from showing up on the event on the user’s page. Any help would be greatly appreciated!

When checking the scheduled events, the “send text messages to” is clearly filled out together with the rest of the fields. However, when trying to schedule the invitee again, all of the fields prepopulate except for the “send text messages to”. Is this a bug? See this video -  

Whenever a client books an appointment they receive 2 e-mail confirmation simultaneously.  How do I correct this?

Hello ! For now I have a standard plan but i’m thinking to upgrade to a team’s plan as I’m hiring someone. But, I have 2 remaining questions. In my activity, clients book meeting 1o1 with me. My partner will also have 1o1 with clients and at the same time as me. So I read that I should organize round robin event. (Is that correct?)  As we are having a regulated-by-law activity, we have to make the client sign a formal document and this document is a bit different if that s me or my partner doing the meeting. So when the client chooses the meeting, is it possible to send a different workflows (with a different link for the right document) according to who the meeting is assigned ?  I couldn’t find the answer on the community. Thank you in advance for your answer  And please, pardon my english, I’m french ^^

I’m confused. After setting up my event communications with email and text reminders for an event. I also have workflow email and text reminders, and they don’t match.  Are they supposed to match or can I just have event communications and no work flow schedule?

Hi!A question specifically for Calendly users in Germany of the EU: I’m confused about how to put Calendly invoices correctly into my accounting software as expenditure.There’s no US VAT listed in the invoice - so do I need to apply the Reverse Charge paragraph?Customer support of my accounting Software-as-a-Service were telling me that there is not Reverse Charge for US invoices - but google told me differently.Anyway I’m wondering: how do other people handle this?Thanks in advance!Jörg

Please help me understand why there are two time schedule showing on this scheduled event card? All of the attendees are from UK. What are these two times showing cause it is confusing to look at. Thank you so much for clarifying! 

I would love to understand how we can take events that already exist with an existing employee to a new employee who needs the exact same events.Thank you

No me funciona ninguno de los calendarios que tengo en calendly Me lo pueden solucionar, es urgente ¿puede ser que falte un pago o algo? Saludos

Hi there, I’ve accidentally signed up for a free Teams trial. I wanted to setup a free subscription.Going by my chat with the bot on the website, there's no action required to convert my account to the free plan and there will be no charges. But when I ask to confirm this, it goes into a loop (see attachments). I cannot downgrade because I don’t see an option to do so.Can someone confirm this please? 

I’ve signed up for Calendly and added the Calendly add-in to Outlook but the Calendly icon is still not displaying in my Outlook 365 desktop client.Can you help me resolve this?

I’d like a way to customize the communications for ad hoc meeting types, specifically the calendar event title.Much like a users’ ability to modify the communication initiated from a Calendly event (with specific event-types), I would like to be able to do more to customize how ad hoc events’ communications are distributed. I find myself using the ad-hoc meeting feature more than my event-types, and this would lead to less confusion on my scheduled meetings with clients/prospective-clients. I’ve scanned the forums here and I know it’s well defined as not possible, and was hoping this forum post could be used as a recommendation/idea-board item.Potentially a place in the user settings where you could modify the ad hoc meeting distribution options, or more options when executing the ad hoc event. Thanks, really enjoy the product!

Hello colleagues,I got an email domain from my company. And I opened my Calendly account using Gmail (without any passwords). Then the company decided to change an email domain. And now I can’t log in my Calendly account with an old domain email.And when I insert the old email using Gmail - Gmail says that it can’t find my Google account.Could somebody please help me to solve this issue? Thank you.

As a hybrid worker, I am really struggling currently with managing my in person and remote meetings. I have one primary link that is available to everyone, all the time, and it would be amazing if the location availability would sync with my outlook calendar availability. For instance, if I put down that I am “working remotely“ only remote meeting options such as zoom or phone call are available, and the in person options aren’t shown. Does anyone have a workaround for this? Right now, I have to be either fully available or fully unavailable, which is far from ideal.

Hi!I need your kindly help about a question I have about Calendly billing process.Is it possible to use different payment methods other than Credit Card?I know that is possible to pay through PayPal, anyway I was wondering if other options are actually available.Best,  

I recently changed the domain I'm working from "swierscoaching” to “swiermiedema”. Most works fine, but for the Firefox add-in, that keeps presenting links to the old domain, which no longer exists, and results in 404 errors.. When I try to approach support for this, I get a blank help screen, so I'm not getting further there. Any ideas?Here is the screen, which is impossible to use: 

When we make changes to some aspects of a managed event, we’ve found that the only easy way to have those changes propagate to the staff is to un-assign & then re-assign those events. (maybe there’s a better way?)In that process, the only obvious casualty is that the availability for each staff member gets reset to their Default schedule. So, now we know that needs to get fixed manually for each staff member after a change, but it’s a bit of a nuisance & there’s more possibility for mistakes & forgetting this step. We’re hoping that either we’re misunderstanding something OR you can take this as feedback, run it by the product team and maybe they can think up a smoother implementation?

DescriptionWe would like the ability to hide events in the Calendly overview. These hidden events should only be accessible via their direct link and not visible in the general overview.Use CaseFor instance, we want to include the overview in our email signatures, but some events should not be visible as they are meant only for website integration or similar purposes.BenefitsImproved Clarity: Provides a cleaner and more focused overview of relevant events. Enhanced Control: Allows us to manage which events are shown where, creating a tailored experience for different audiences. Increased Flexibility: Efficiently use different communication channels without displaying unnecessary information.ImplementationA simple checkbox in the event settings to hide it from the general overview should suffice. These hidden events would then only be accessible via their specific event link.This feature is likely quick to implement but offers significant utility.Thank you for considering this feature r

I am looking for a solution to stop gaps between events from occurring as I want to maximise the number of events I can schedule in a day. Currently, I have two event options - a 90-minute event and a 60-minute event which I would like to use on the same calendar. When a customer books in a meeting at say 8:00 to 9:00 and another books a meeting at say 9:30 and 10:30, there is a 30-minute gap between meetings.Is there a setting to force events to be next to each other and prevent gaps between events from occurring? Thanks in advance for any suggestions  

I want to allow my invitees to include the email addresses for additional guests when making an appointment on my booking page(s). I’ve seen others do this, but am unsure of how to do it myself. My goal is to make it so that if, for example, one person that is booking would also like to bring three others with them, they can book for all four names at once. How can I accomplish this? 

Hello, @Kelsi at Calendly,  I saw this topic through a search on Google, do you have a good news about it ;  Kind regards, Stan

Hi,I want to use Calendly to offer guided city tours. My goal is to enable a customer to purchase a tour not only for themselves, but also for people traveling with them. This needs to be reflected in the final price.For example: the tour is 40 EUR per adult person. Children are free.During the reservation, I select 2 adults and 1 child. The final price will be 80 EUR.Is this possible? I want to avoid groups of people having to place multiple orders.Thanks in advance for your help!Florian

As a customer, I want someone to be able to book appointments and subscribe to all of their appointments rather than manually add each one individual by e-mail. I don’t see a way to log in or get a URL to subscribe this way. How can this be done so customers have less hassle? For example, a school calendar will come with a URL that you can add to Google Calendar, Outlook, or iCloud, and then when the school updates events, users automatically see all current and future events. On 10 to 8 App, another calendar app, there is a URL-based subscription option for customers. I don’t see an equivalent feature in Calendly.