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2534 Topics
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Pipeline78216Community Member
asked in How Do I...?
How do I access the Outlook Plug-in?

Look - my Outlook Plug-In stopped working at 11AM yesterday, and I’m getting double booked and people are joining the same meetings. The web-based option doesn’t work, and I’ve been using the plug in since we opened our account.  Instead of being cute, and saying “case by case” basis, please provide the link, as the help info points to the simple installation (where it once was), and it’s not there anymore.  This is beyond frustrating it’s creating operational issues and if we can’t use the plug-in, we’ll cancel our subscription.  Before you tell me to “contact support” I’ve been “waiting for an agent” for hours, twice today.  Your customers know what they need, please provide it to us.

2458
Kelsi
A
Ahmad20843Community Member
asked in How Do I...?
updated Calendly schedule

I updated my Calendly schedule, so we need to update the link on our website?

272
A
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Jeff72037Community Member
asked in How Do I...?
Solicit Response For Appointment Confirmation

How do I solicit and receive a confirmation response from an invitee through email or text?I see several instances where a text or email message may be sent to an invitee which include links allowing the invitee to reschedule or cancel an appointment. However, I don’t see any way for the invitee to confirm they will be present.  I.e., 24 hours before a scheduled appointment, the invitee receives a text asking them to confirm they will make the meeting. The user's response to confirm, reschedule, or cancel the appointment would be sent via text to the host, as would a message indicating no response.  

1581
jillian
Community Manager
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gloriaeNew Community Member
asked in How Do I...?
set limit on max meetings per day acrosd sll events

Hello! I have multiple events that are available weekly for multiple client groups. When they are all active and booking, I am running into the issue of booked-solid days. I already limit each event type to max bookings per day but because I have multiple events active at once, I also need to set a limit for the max total meetings per day I can be booked in for, across all my Calendly events.  Is there such a way to do this yet?

1642
jillian
Community Manager
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Deborah15264Community Member
asked in How Do I...?
Book 2 session but only pay once

Hi, I offer an initial session that comprises of 2 appointments. Payment for both appointments is made when the client books the first appointment. How do I set it up that the client can book the second appointment without payment? At the moment in Booking Page Options I have selected Links On Confirmation Page for Schedule Second Session...unfortunately when the client clicks the link it looks for payment again. Is there a way for the link to the second appointment to have no payment required. I hope this makes sense.   

661
jillian
Community Manager
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The Digital PicnicCommunity Member
asked in How Do I...?
Zoom support

Hi community, We have 2 new sales reps starting and they’ll both be using the same Zoom to service their calendars. The issue we have is that the emails relating to the Zoom are being sent to the Zoom account email and not to that of the address used on calendly.For example - when someone cancels their meeting Zoom sends a notification that the Zoom meeting has been deleted. This goes through to our Zoom email address which is a third entire email address altogether.  Is there a suggestion of how we can get the rep’s email onto that Zoom event? Like is there a way to add them automatically to the zoom invite as an attendee? So when it cancels they get cc’d in?  Kindest,Jessie   

431
jillian
Community Manager
Kelsi
KelsiCalPal Emeritus
asked in How Do I...?
Why can't I push my scheduled Calendly events to more than one add-to Calendar?

I would like to push my scheduled Calendly events to different add-to calendars based on event type. I upgraded my subscription from the free - basic plan because the Pricing Page  said I’d be able to connect up to six calendars. Why can’t I do this? 

10603
jillian
Community Manager
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fxt12575Community Member
asked in How Do I...?
Rolling meeting poll availability with confirmation flow for scheduling with contractors

Hi guys,we need a meeting poll that has the setup capabilities like the 1-1 and other meetings. Meaning: allow continuous scheduling 2 weeks in advance and with more options than 40. Our use case is requesting & booking services with a confirmation flow when working with contractors all over Europe. Here we ask people for 3-10 time slots when they have time for an appointment and then let a technician or us confirm it.The reason is that these guys need to order spare parts, optimize their routes for efficiency and a technicians brand know-how. Otherwise this doesn't work.Existing solution: 40 options is not enough, we need a ongoing option that shows this e..g 3, 10. 14 days in advance, the existing solution does not appear in my meetings (!)  I feel like all of calendly is built around the idea that there must to be one date selected without ever thinking about a step in between... Can you let me know asap if this would be implemented? We expect at 1-10k users of this in the next

352
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QuCoon78165Community Member
asked in How Do I...?
Embed Image in Confirmation email

i want to add a banner or image to the confirmation email that my invitees would see after booking, please help

3391
Kelsi
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Jeané46623Community Member
asked in How Do I...?
Google Calendar not showing availability

Hi there,I am using my business email address, which is associated with my work calendar, to sync with Calendly. This way, my work calendar will reflect my availability correctly in Calendly.I tried adding permissions in Google Calendar under the email address, but it's not working. It says my email address is connected, but it's not showing in the availability section or showing my Google Calendar.

2121
Kelsi
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Jeff72037Community Member
asked in How Do I...?
How do I create unique locations for an event?

We do in-home consultations, can the invitee’s address be set to the location? 

471
Kelsi
Sara14609
Sara14609Community Member
asked in How Do I...?
Can event location be customized by date?

I offer prospects and clients the opportunity to meet in person or virtually but I’m going to be traveling and would like certain dates to only offer virtual meeting location options - is this possible?Many thanks for your consideration!

2343
Kelsi
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suzanne06453Community Member
asked in How Do I...?
Double bookings in Google Calendar by Calendly?

Hi, I've used calendly for a few months now and in the beginning it worked al fine. Google calender is integrated and when someone makes an appointment it appears in my google calender.But now I've a double booking! There was already a appointment in my google calender and somehow calendly didn't 'see’ this.Can anyone tell me how to prevent this in the future?Thanks!

5543
Kelsi
T
Twan46082Community Member
asked in How Do I...?
Maximum Invitee Limit

I have to setup a small meeting conference with several participants, depending on my availability. For instance I can meet at 10.00 with 3 guests, at 10.30 with 4 and at 11.00 wilth only two. Is it possible to set this up. I did seethe time options, but how and where do I enter the maximum number of participants for each time?

17981
Kelsi
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Nova83053Community Member
asked in How Do I...?
Registering for Multiple People

We are hoping to use Calendly for scheduling our candle pouring workshops in our retail store. More often than not, a couple signs up for two spots together or one friend registers for the group attending. From what I gather, there is no solution to this right now. Is there a plan to implement a feature like that, that would allow people to register for multiple attendees at a time and have the quantity subtract from our available limit?

3383
Kelsi
Harold81878
Harold81878New Community Member
asked in How Do I...?
Issue with Calendar Invitations

Calendar invitations are being sent from my email address, but Calendly is using its own smtp server.  Since I have SPF records in my DNS, the recipient’s server is rejecting every calendar notification, since it doesn’t come from Microsoft’s servers.  There does not appear to be a way to fix this.

4795
Kelsi
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John77774Community Member
asked in How Do I...?
Creating appointments with an independent contractor

I have an independent contractor who provide a consultation service for my clients. I have a standard account, she has one of her own for her separate business. Her Calendly is connected to her calendars for her business and personal obligations.  I want her to be able to schedule meetings for my clients, taking into account her various availabilities.My schedule is not relevant, only hers and the client.What is the best way to accomplish this? Thanks,John Mekrut

1013
Kelsi
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Dharris GPWCommunity Member
asked in How Do I...?
Send a pre meeting checklist

I want to include a checklist of topics (form) for a client to review prior to the meeting. The goal is to remind the client about the range of topics we can provide advice on and for us to understand what might influence their life now and in the near term. I would then get this information sent to me ahead of the meeting. Ideally it would go out with the reminder email 24 hours prior to the meeting.  Other than linking them to a third party fillable form I don’t see how it can be done within Calendly.  Is there a solution I am missing?  

933
Kelsi
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DanSCommunity Member
asked in How Do I...?
One-off meeting name not being used as title for calendar event, why???

In the documentation for one-off meetings there is this note,“Note: The name of this meeting will not appear in the title of the calendar event that is created for this event. E.g. if you name this meeting “Quick Chat” that name will not appear on the calendar event. What will appear on the calendar event is [Invitee Name] and [Host Name]. The meeting name will be shown in the body of the invitation.”Can someone from Calendly explain to me why the calendar invite is set to “[Invitee Name] and [Host Name]” and not the event title?I do not understand why this is “hard wired” this way as it is a horrible experience for my customers when I try to use this.At minimum, could there not be an option that we can select whether we want the event title or this “[Invitee Name] and [Host Name]” to be the title for the calendar invite?This seems very strange that the name of the meeting is not used as the title of the calendar invite.  Are these not the same thing?Please help me understand.  Honestl

111716
Kelsi
K
Kara00563Community Member
asked in How Do I...?
Event Booked Time Zone is different on the confirmation email.

I have booked a couple of appointments for myself, with a different email address than my account, in order to test out some changes I have made to my events. In this, the time zone I am in and used for my booking is central time, but the confirmation email and booking time in the email is changed to Eastern. I have had 3 no shows from my last 3 appointments and I suspect this is why. How do I fix this? 

14381
Kelsi
Y
yaelCommunity Member
asked in How Do I...?
 I can't connect calendly to whatsapp

I'm trying to connect calendly to whatsapp business, I succeeded, but the client doesn't receive a message, only me. How can this be fixed?More precisely, I succeed but in one direction. I would like my client to schedule meetings with me, not only will I receive WhatsApp but my client will too 

6571
Kelsi
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Le72570Community Member
asked in How Do I...?
Problems with Availability

Hi everyone, I’m having a problem with Calendly scheduling. I connect it with my personal email, then schedule the event from 8:00. However, when the event shows, it keeps stating that the start time is 9:30. How can I make my call start from 8:00? 

1491
Kelsi
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Nsequence77858Community Member
asked in How Do I...?
Can we count some events as "more than one" towards the max daily limit for bookings?

Hi i am working as part of a pretty large business considering using Calendly to coordinate meetings with our clients. The issue i run into is that we do many different kinds of meetings with Dentists to discuss surgical cases and how many we can plan for is based un how many arches (upper and lower teeth) we are designing for. A doctor may only do the upper teeth while the other may do both upper and lower the upper only counts as one for our daily design capacity but the upper and lower is two. As such our limit isn't the number of meetings but the combination of kinds of meetings. with a 10 limit we can do anywhere from 5-10 meetings in a day while still maxing out our capacity. Is there a way to track this or are we outta luck?

413
Kelsi
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Scott73332Community Member
asked in How Do I...?
Allow invitee to choose who they book with?

We would like to have one link for both of our coaches whereas the recipient can pick the coach they want to schedule with versus two separate links. How do we do this? Along these lines how would we have a master link for different meeting topics (i.e., compliance, business coaching, PIP meetings, etc.) and are wondering how we can do that. Any and all help much appreciated!

3282
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P
PRI65347Community Member
asked in How Do I...?
Change Calendly organization owner without the owner being present?

The “owner” on our account is no longer with the company and admins don’t have permission in the system to remove her. How do we do that?

811
Kelsi
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