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3071 Topics
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YakovCommunity Member
asked in How Do I...?
I want to go back to the free plan completely, but there is only a fare pause going on.

I had a paid monthly plan, after a month I wanted to go back to the free plan, but I only get a pause. I don't see anywhere that I can cancel the plan completely.  See screenshot, this is when I click on downgrade. The payment information can't be removed either. Please help me to completely switch to a free plan 

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DeirdreGowerCommunity Member
asked in How Do I...?
Setting Number of Spaces available to Book

How do I amend the default number of clients that can book per session. For example, it is currently set to 8 available spaces, but if I want a specific day to only have 6 spaces available, how do I amend that. Also how can guests book multiple spaces instead of booking 6 times for a family for example.

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David
Community Manager
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Jem38532Community Member
asked in How Do I...?
Send calendar invite (with Google Meet link) using company email instead of gmail

Hi, I have a very similar question as this thread here:  So Calendly keeps on sending invites using my gmail (the Google calendar that is connected to Calendly), even if I use my company email to log into Calendly. When I try to change the Google calendar that is connected to Calendly, I started out with connecting it to my company account. However, it keeps on redirecting it to my gmail calendar. That’s probably because I added my company email to my gmail account, to keep things in one place. How can I change this? If I remove the synced Google calendar from Calendly, people are not even getting any meeting links at all, which is worse. Is there a work around?

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mareks30514Community Member
asked in How Do I...?
Can't change anything in event

Can’t change anything in event, available times shows :Sorry! Give it a few moments and try again.... 

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David
Community Manager
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Dr.52407Community Member
asked in How Do I...?
Invitation Link - Name

Help! How do I get my invitation titles to not include my name? They now read as: [Invitation Title] - (My Name) I don't want my name to be included on the Invitation - or at least be able to change it.

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David
Community Manager
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Joshua78820Community Member
asked in How Do I...?
Manually adding attendees to a meeting?

I couldn’t find a reschedule button for a scheduled meeting so I canceled it today (Zoom is down so need to move meeting to next week). I have the list of emails of people who signed up for today, is there a way to automatically add/invite them to the new scheduled date next week?

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David
Community Manager
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MetlumaAUCommunity Member
asked in How Do I...?
Canceling a Calendly appointment should also cancel the associated Teams meeting

An attendees has cancelled an appointment but the attendee gets a Teams calendar invite . See below. Would appreciate some help as this is causing a lot of confusion. Thanks Paz 

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Elise67351Community Member
asked in How Do I...?
Appointment madeby client but no booking appears on calendly

Hello, I am having trouble in my organization as it seems that I need to double check each time i have an appointment that I receive by email, that it is set up on my availability calendar. Many times it doesn’t work. Please let me know why this is and how to fix it. Best regards, Elise  

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David
Community Manager
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Robert M. MünchCommunity Member
asked in How Do I...?
Optimizing Global Event Booking: Region Aware Schedule Solutions Needed

I have a set of X event types using schedule A, which works for Asia and Europe. However, for the Americas, schedule A doesn't offer any suitable slots because they're too early.I want to have two booking page links with the same event types but using different schedules. If possible, people in the Americas should see the appropriate booking page, while everyone else sees the standard booking page.How can I do that?

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jillian
Community Manager
jillianCommunity Manager
asked in How Do I...?
Accidentally Deleted Event Type - Help!

I just accidentally deleted my event type and therefore the scheduling link for this event. How do I get it back?

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David
Community Manager
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rmed2012Community Member
asked in How Do I...?
Chrome Extension

Hello,I have the Calendly Chrome extension set up to appear in my Gmail for quick access. Unfortunately, it’s not working correctly. When I attempt to insert a link, it only gives me one option, which is an old outdated option (15 min. meeting).  If I click on the “Edit” link, it takes me to my event types page, where I can copy the link, but I feel like that’s an few steps that I shouldn’t have to take if the extension was working properly. Is there a way to update this extension so it only shows my current event types and not an outdated one? See below - these are my updated event types.If I insert the old 15-min. link and click on it, it gives an error:I appreciate your help!

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Jonathan08660Community Member
asked in How Do I...?
Cant access my paid for service.

I have been having issues using Calendly and I simply want to speak with customer support. Does Calendly not provide this service? 

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David
Community Manager
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Rivet400
posted in How Do I...?
Booked individual sessions are blocking out my Group Time sessions

I have created both an Individual and Group session, and have noticed that students are able to join a Group session, but when a student makes an Individual session that corresponds to the Group session time, it blocks out the Group sessiion, preventing other students from joining the particular group. Even though both the Individual and Group sessions for the particular date are now blocked, I still want the Group time for the particular date to remain open, while blocking out the Individual time slot, but do not know how to do this. Thank you Paul

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David
Community Manager
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SpinCityCommunity Member
asked in How Do I...?
Help! I want to set 24/7 availability

Hi,  I am trying to setup the availability of my music studio on calendly. The studio has 24/7 access and i want my clients to see this when they try to book a slot. The calendar only goes up to 7.45pm event thought i have adjusted and set the availability times in the availability tab. I have also set it so that Invitees can schedule indefinitely into the future with at least no set notice.  I am still getting the problem. Any one know how to solve this ? Thanks

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David
Community Manager
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mlauCommunity Member
asked in How Do I...?
How to set max meetings for one event type?

I’d like to restrict a total of X meetings for one event type.I’m running usability testing sessions and want to stop receiving bookings once I have enough participants. From this page it seems that you can do it, but when I go to edit my event, my UI looks different and only allows me to set a daily limit?TIA :)

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Adeline31478Community Member
asked in How Do I...?
tva

Bonjour, après la fin de ma période d’essaie, je m’apprete a prendre l’abonnement annuel le basic ( à120E) mais lors du paiement on me demande la ref de ma TVA mais j’en ai pas vu que je suis en micro entreprise et j’ai peur d’avoir fais l’erreur au debut de l’inscription , puis je modifier ca quelque part pour pouvoir enfin prendre la version payante ? 

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ScottWorld
ScottWorldCommunity Member
posted in How Do I...?
Canceling a Calendly appointment should also cancel the associated Zoom meeting

I have Calendly setup to automatically create & attach Zoom calls to my meetings.But I noticed yesterday that if a Calendly meeting gets canceled through Calendly, Calendly doesn’t automatically delete the Zoom call that was attached to that meeting.Yesterday, one of my customers canceled their Calendly meeting by using Calendly’s cancel link, but their Zoom call was still left behind in my Zoom account. So when I log into Zoom, the Zoom calendar lists an upcoming Zoom call that is no longer happening.This was confusing for me, because I had thought that the event was canceled — which it was.It would be great if Calendly would also cancel the associated Zoom calls if a Calendly event is canceled.Thank you!Scott 

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ScottWorld
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MICHAEL16111Community Member
asked in How Do I...?
Hopefully a simple solution to my problem. Please respond

Hello GroupMy name is Michael and I am new to the calendy platform and have some questions for you who have used this platform for years. I have a very simple business where I have to help onboard people in the evening when I call them back after they set their appointment.I only do this from 6:30 pm to 9:00 pm. 30 minute slots. 5 slots per night. 630pm 7:00pm 730 pm 8:00pm and 8:30pm. Only Three days a week. Tuesday – Wednesday- Thursday.That’s it. That’s the set up. Simple right?Now Questions:Can I just set up the calender on just one week? And be through. Will the calender move the same 3 day info to the next week, automatically?My customers are All going to sign up for their appointments on Mondays ONLY.Tuesday – Wednesday -Thursday are the 3 days I will be calling them back.Can this be done very simply?Would someone in the group be willing to walk me through the process to get this done? Please contact me at Michael Lee.  Thank you for your help

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David
Community Manager
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Rosana15385Community Member
asked in How Do I...?
Integracion de Caledly con Paypal

pague Calendly para recibir pagos pero no me deja completar el proceso porque me solicita dirección y numero de seguro soial de USA, pero no tengo ya que vivo en argentina.

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David
Community Manager
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Cathy36362Community Member
posted in How Do I...?
Scheduling Issues

I am trying to schedule an appointment with my doctor and it says nothing is available until July when it prompted me and said I had availability for the 14th of April so I'm a bit confused

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David
Community Manager
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Kent01446Community Member
asked in How Do I...?
Four meetings are being created instead of one

Twice I have had someone book a meeting with me and Calendly creates four meetings that are all identical. Can anyone help? Support is not available in a timely way. This is a bug which is not listed as a category that I MUST choose.

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David
Community Manager
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Kamila81285Community Member
asked in How Do I...?
Buffer Time Not Working Properly Between 30-Minute Sessions

Hi,I'm experiencing an issue with buffer times not being applied correctly between my 30-minute 1:1 sessions.Here’s what I did: I set up a 30-minute event type. I added a 10-minute buffer time after each session in the "Limits and buffers" section. However, Calendly still allows invitees to book sessions back-to-back with no break in between. I’ve double-checked the settings, saved everything, and even tested the booking page — but the buffer time is still being ignored. Could you please help me resolve this issue?Thanks in advance!

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David
Community Manager
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ExpatsiBrettCommunity Member
posted in How Do I...?
Enabling coupon codes is urgent

I’ve seen people ask about offering coupon codes and this workaround. I feel like this is unfeasible.Coupon codes can have rules about expiration dates, number of uses per person, number of uses overall, etc. They’re also easy to communicate and can work across my Stripe products and be managed in one place.I don’t feel it’s reasonable to make multiple versions of all of my events and try to keep people from only using the links once, etc. I also want to offer different discounts to many segmented groups, and I can’t do that unless I make more dupes, etc.Is there any way to escalate this feature? I think I could sell so many more of my consultations if I could use a coupon code.

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ScottWorld
ScottWorldCommunity Member
asked in How Do I...?
Removing a buffer from an existing meeting

Hello there,I would like to remove a buffer from an existing meeting.However, Calendly is not giving me any options to remove the buffer from existing meetings.This support article on Calendly's website seems to indicate that we are allowed to remove buffers from existing meetings, but it seems like that support article is outdated because it no longer matches what I see when I log into Calendly’s website.Is there any way to remove a buffer from an existing meeting?Because that support article didn’t work for me, I went in and removed the buffers from this particular event type, but Calendly still shows the buffers attached to all of my events that have been scheduled with this event type.Thank you!Scott

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ScottWorld
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Renee25255Community Member
asked in How Do I...?
Calendy confirmation email has the wrong time at the top

i just noticed this today - Calendly email is including a summary of the meeting at the top of the email, but it’s always wrong. It’s wrong with 2 clients, and I tested it with myself and it’s also wrong. The subject shows the correct time of 2:00 pm, the body shows the correct time, but there’s this little box at the top of the email that shows the wrong time of 3:00 and asks if this is correct. I click thumbs down and nothing changes.   

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